TM3 Reviews

It's an innovate, beautiful and easy tool for solve patient details.

It's could be a little bit cheap, but It's okey the price.

The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent. During the recent lockdown I was able to avail of the account hibernation - this kept my data safe while the business was closed. Knowing that my clients information is safe and secure is most important. Tm3 is so easy to use - even for me who is not technically minded! I look forward to having the system for many more years to come.

There is nothing I would change about the software I’ve got. It was specially designed for my beauty business.

I want to be able to eliminate the hours 12am to 7am every single day!
Why do I have to keep doing it myself..?

The appearance of the Diary... I SAY AGAIN... IT LOOKS LIKE A DOG'S DINNER!

Connect has helped us to attract more patients to our practice through the online bookings. It’s also helped us to reduce the admin load through the automated forms and client portal.

Support response times can be a little slow during critical times.

I use this app mostly for the diary features and patient recording . As a license user I love the way we add each individual patient and the ease of making the next appointment. Plus it's easy to add notes and keep records

I find it difficult to add the individual addresses . I have to go down to additional info . Surely this is important and not additional? We do clinic and home visit treatments so it would be handy to be able to see their address in the actual diary . Also we each have our own mobile phone numbers but the text message reminders can't be sent from each practioner. We have put our numbers on the text but people are getting confused and try to reply to the text .

Doing notes out and about on my tablet, being able to access notes anywhere.

There needs to be an icon next to each patient's name which shows a locked or unlocked symbol to reflect whether the notes for that patient have been completed. PLEEEEEEEEASE!!!!! It is painful having to go back at the end of the day through each patient to see who needs completing.

There is also (to my knowledge) no way of making font stand out - ie highlighting only short sentences or changing font colour. This makes it hard to scroll through notes and see important events.

easy to use and navigate, customisable to the individual clinic needs, always have prompt customer service when navigating any problems

still a few aspects that could do with being more customisable but these are minor things that don't affect day to day running/use

Billing and scheduling was at times very easy for one user (ie the clinician) but difficult to be taught for an individual that had english as a second language.

Access of patient files info and adding info can be tedious at times. It should be a bit more fluid and easier.

Easy to use. support is available when needed

More reports will be useful, keeping track of unpaid invoices in a monthly basis would be more accurate.

User interface easy to understand and logical. There's not really anything we have found it can't do. It has made our admin so much easier. We wouldn't be without it.

Occasionally updates cause small teething problems in some areas.

The diary feature is one of its best festures

Integration with email and text has an additional cost

The software is accessible at all times and places. perfect for a very busy practice. I can work from anywhere to do the admin

I would like more of a feature of finding where I get my patients from in the online booking form

The accessibility and ease of use is fantastic whether in clinic or home visits

Not being able to scan documents directly into records (like you could in TM2)

The clinical records being perfect for Physiotherapy

Not having an API we can use to integrate booking to our website with our own template or design

Appointment scheduling is ok, note writing generally works somewhat

Note writing is absolutely unusable on mobile, which makes the software very little use to me as a clinician. Appointment scheduling is difficult on desktop and very difficult on mobile

- able to use both internet based and desktop based
- easy to navigate
- keep track of number of treatment against authorisation
- safe and secure

- unable to view previous notes on the same screen
- ability to do online bookings

How easy it is to amend notes templates and great customer service

It’s is expensive compared to other software out there. With the increase of prices to add practitioners and locations it does not give encouragement to expand and try out new locations. We do ovcasional pop up clinics in other locations and have chosen not to use TM3 booking system for these pop ups due to cost

The product isn't easy to use, I would compare it with Linux... Now I'm kinda used to it but if I could I would change to another software.

Not being able to Copy & paste... Terrible. Not being able to copy the notes and reuse the notes.

Not being able to read at first sight the last appointment notes. That sucks bad.

Cloud based software allows us to access diary from anywhere

In transferring over we were promised training, inservicing and adequate customer support to ease the transition. All of this Has been non existent. Emails never answered. No way to call. Live chat unanswered. Frustrated is an understatement

the software is quick and easy to use with a very easy to use interface

i dont really have any negative opinions about it.

I can check my stats easily. I am able to check my numbers like PVA.

You cant copy and paste details for the same clients.

Once set up it is effective and user friendly but there is a lack of support to get set up

The work to set up the system - very time consuming- more guidance is required

Easy user interface and nice to navigate the main pages.

Often slow to use when multiple practitioners selected.

Easy to write notes and book patients in to different locations

Sometimes it crashes which makes it difficult to see your diary