Lead capture and conversion system for local businesses
4.2/5 (48 reviews)Pros
The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.
Cons
The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.
Jossie,
We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!
Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.
Pros
Easy to use, customization
Cons
Some website features are difficult to use
Nicole,
Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.
Pros
This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.
Cons
I think if they made it a little simpler on the eyes this would be a 10/10 software.
We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)
Pros
Easy to use. Great customer support.
Cons
Nothing.
Cassidy,
We love being part of your business and look forward to many more years of working together!
great feedback from the company and great results, getting leads every single day which is the most important thing about the software
Pros
Pretty simple and easy to use and manage a database. It gives you reports, besides the support your getting from representatives
Cons
Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.
Pros
I like the features ReachEdge/ ReachLocal offers for business owners. They make it convenient to get in touch with leads who may be interested in visiting your business.
Cons
I wish it was a little simpler to use. I'm pretty sure you can't view a conversation with a lead if you replied to their inquiry.
Amazing ROI!!! Great service. Edge has increased our conversion of leads tremendously. Inorder to see just what the Reach products did for our business we stopped for several months. We gladly returned after that trial without hesitation.
Pros
Never a lost lead.
Cons
Nothing at this time.
Linda,
We¿re so happy you¿ve seen amazing ROI as a result of working with ReachLocal. Thanks for letting us know!
We have been working with Reach Edge for about 5 years for two different companies, one local and one international. Lead generation has been very effective and when we need anything our specialist is always there to help us and to suggest new ideas on our behalf.
Pros
very easy to use, platform designed for almost every person.
Cons
none
Overall using Reach has been a good experience. When I need help..they are there however sometimes it can take a few days to get fixed.
Mariah, Thanks for taking to the time to leave your feedback. We aim to provide quick and efficient customer service ¿ if you ever have any issues, please feel free to reach out to us at [email protected]
ReachEdge has been a great platform for driving business. Their team has always shown themselves to be knowledgeable and available, and the software has been easy enough to use that their help isn't needed too often!
Pros
Easy to use, effective at driving business
Cons
N/A
Alan,
Thanks for the great review!
It is a great program in that it allows most of our inquiries to land in one place. It is not the easiest program to use as far as follow up is concerned.
Pros
it allows all of our inquiries to land in one place
Cons
it is not the easiest system for follow up
Trish,
Thanks for taking the time to share your feedback. We¿ve sent your comments to our internal teams so we can continue making improvements.
I have been utilizing the ReachEdge platform since December 2013. All in all, have been satisfied with the product and it is a good entry level website platform for those companies just getting started. One negative is that the code is not built in word press format and there are limits to layout and structure of the website. As a result, since our company is grown we feel we have reached a point where we have outgrown the ReachEdge software and are beginning the process to look at other options. Again, it is easy to use and a good solution for newly forming or stagnated companies.
Pros
Relatively inexpensive to get a nice looking website built and up and running, easy to use.
Cons
Not built in word press, very limited number of layout and no real flexibility in layout structure. As our company has grown, feel like we have outgrown platform as the layout is becoming bulky to handle our needs.
Dale,
Thanks for taking the time to let us know about your experience. We¿ll pass your feedback along to our internal teams so we can continue making improvements.
ReachLocal offers helpful tools that we use on a daily basis. The lead-tracking system through the Dashboard is great. The available reports have provided us with useful trend information so we can see our traffic constantly. We would definitely recommend ReachLocal to other businesses seeking similar marketing tools.
Pros
Good lead tracking and excellent customer support
Katie,
We¿re so glad ReachEdge has helped you track your leads! Thanks for sharing!
My account manager Matt, has been very helpful, with all of my needs for the campaign. We had tried another company before going with Reach Local and what a difference it has been. Having someone local who can physically come in and meet with me has been a real benefit as well. I have learned a lot from Matt and thank Reach Local for their on going support with our ad campaign.
Pros
ease of use
Cons
wanting to know more
They Will work with you. They may not get it right the first time, But they will make it right.
My sales have improved since taking them on board. I would recommend the to a client.
Pros
It works
Cons
Interface is confusing. Reports not that in depth
Gerard,
Thanks for your feedback! We're so happy your sales have improved since working with us, and we will pass your comments along to our team.
Pros
This is a great way to know where your calls are coming from. I get notifications shortly after a phone call or email from our website is received that tells me if it is organic or paid.
Cons
No complaints, Reach Local and their various systems have been great to us! Always helpful when I have questions.
From my experience Reach Edge is conpletely connected in all that it does. If you have a website you can change things, leads come in and you can view them with ease. I personally enjoy reach edge a lot however I do find it difficult with the terminology. When I first started, I was unsure about what an "Organic Lead" was. If there was a guide on the terminology under help, that would be fantastic.
Pros
I find this software useful to present data in meetings and analysis
Cons
The software doesn't link to other specific programs. It is its own separate program
Cristian,
We¿re so happy you¿re enjoying ReachEdge. We will definitely take your suggestions into consideration as we continue making improvements ¿ thank you!
I like the lead management, but I'm not finding the new beta test thing we're getting now to be as easy to use. Maybe I'm just not used to it yet.
Anne,
Thanks for letting us know!
We use the software to track our leads and it is a good quality and easy to use. We can listen to calls which assists us in training of employees.
Terry,
Thanks for taking the time to leave a review! We're glad to hear ReachEdge has helped you track leads and train your employees.
their customer service is very good we have been working with Tanyette Colon for a long time and she is just great...
Pros
easy to use and made for simple non tech savy people.
Cons
the reports are somewhat limited
Efraim,
We¿re happy you¿ve enjoyed working with Tanyette and that you find ReachEdge easy to use. We¿ll make sure our internal teams see your feedback as we work to continuously improve.
Very satisfied with the service . Overall the system is easy to use and when ever I am training a new staff it's easy for me to show them the system.
Mehran,
Thanks for letting us know about your experience with ReachEdge!
ReachEdge is a good option for small businesses that want to upgrade their website, but do not want to pay thousands of dollars in a lump sum to do so. The software has a lot of features and options, but can be a little clunky at times. Someone with below average computer skills probably won't be able to take advantage of all the tracking and self-edit features. Luckily, their customer support team is phenomenal, and can do a lot of it for you. Overall, I think this is a solid investment.
Billy,
We¿re glad you¿re happy with your website and the customer service you¿ve received ¿ thanks for letting us know!
The ReachEdge team ROCKS! They are very helpful and timely on fixing and updating our websites. The team communicates with us and never leaves us hanging. I would recommend them 100%
Pros
Very easy to Navigate.
Cons
Lack of training from our account manager
Thanks, Gina!
The software is intuitive. I get what I need to get done fairly quickly. There's a slight learning curve at the beginning, but nothing that would require purchasing a book or taking training. There are a few software quirks that are bothersome. Like how it saves your work every 2 minutes (instead of in real time) and when it does it refreshes the screen and puts you back to the top of the page. Other than that, its fairly straight forward and has enough flexibility to keep my work the way I want.
Chris,
Thank you for your feedback! We'll pass it along to our internal teams so we can continue making improvements. We're happy to hear ReachEdge has been helpful for you and your business!
ReachEdge is a great product as a starting CRM package. I'm just starting with CRM and have quickly found that I've outgrown it. The interface is a functional graphic interface and easy to use. I've found that the software does not have enough flexibility and cannot be adapted enough to work as the CRM tool for me. The phone logging and recordings are great and that is what makes this product stand out.
Pros
I like the way it records and logs phone calls and web contacts.
Cons
Lack of flexibility to fit the way my business works.
We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.