ReachEdge Reviews

Amazing ROI!!! Great service. Edge has increased our conversion of leads tremendously. Inorder to see just what the Reach products did for our business we stopped for several months. We gladly returned after that trial without hesitation.

ReachEdge has been a great platform for driving business. Their team has always shown themselves to be knowledgeable and available, and the software has been easy enough to use that their help isn't needed too often!

ReachEdge is a good option for small businesses that want to upgrade their website, but do not want to pay thousands of dollars in a lump sum to do so. The software has a lot of features and options, but can be a little clunky at times. Someone with below average computer skills probably won't be able to take advantage of all the tracking and self-edit features. Luckily, their customer support team is phenomenal, and can do a lot of it for you. Overall, I think this is a solid investment.

It is very easy to navigate the tabs when you need to change and update the information in the ads.

At the start of the process we encountered many issues with the initial set up of our website. After a few hiccups we were able to establish what features were included in the basic web design pricing as well as establish a compromise for any additional features. Our rep, Taylor Westerman was very helpful and worked very closely with our team to get the site up to expectations.

The backend system is very easy to use and navigate and for the price - you can't beat it!

I have used REACH Local for 2+ years and the only reason we are paying for REACHEdge is for the website. We don't use any of the other products. We would like to the option to just pay for REACH website.

Updating the website was easy, but I could never get it to look very good. Reports were too confusing. Customer service was not impressive.

It can be a bit confusing to use reachedge. Its not clear what is google analytics and what amount is being used daily.

Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.

I have been utilizing the ReachEdge platform since December 2013. All in all, have been satisfied with the product and it is a good entry level website platform for those companies just getting started. One negative is that the code is not built in word press format and there are limits to layout and structure of the website. As a result, since our company is grown we feel we have reached a point where we have outgrown the ReachEdge software and are beginning the process to look at other options. Again, it is easy to use and a good solution for newly forming or stagnated companies.

From my experience Reach Edge is conpletely connected in all that it does. If you have a website you can change things, leads come in and you can view them with ease. I personally enjoy reach edge a lot however I do find it difficult with the terminology. When I first started, I was unsure about what an "Organic Lead" was. If there was a guide on the terminology under help, that would be fantastic.

We use the software to track our leads and it is a good quality and easy to use. We can listen to calls which assists us in training of employees.

Very satisfied with the service . Overall the system is easy to use and when ever I am training a new staff it's easy for me to show them the system.

The ReachEdge team ROCKS! They are very helpful and timely on fixing and updating our websites. The team communicates with us and never leaves us hanging. I would recommend them 100%

The software is intuitive. I get what I need to get done fairly quickly. There's a slight learning curve at the beginning, but nothing that would require purchasing a book or taking training. There are a few software quirks that are bothersome. Like how it saves your work every 2 minutes (instead of in real time) and when it does it refreshes the screen and puts you back to the top of the page. Other than that, its fairly straight forward and has enough flexibility to keep my work the way I want.

ReachEdge is a great product as a starting CRM package. I'm just starting with CRM and have quickly found that I've outgrown it. The interface is a functional graphic interface and easy to use. I've found that the software does not have enough flexibility and cannot be adapted enough to work as the CRM tool for me. The phone logging and recordings are great and that is what makes this product stand out.

We learned a few more details regarding the demographics of individuals likely to use our product.

Great customer support and reliability. Whenever we have technical problems they are on point with detecting it.

Our rep for ReachEdge is April, she is a great help to us. She is always just a call away, and certainly always has the answers!
I would recommend this service to anyone.

The Reach Edge software is easy to use; the dashboard provides at-a-glance statistics and data that's useful to our company.

It would be great to be able to pull reports myself as customer instead of having to contact rep, so can see long running list of contacts. Also, a report of some sort to see the amounts of what money we are making from the customers from the software.

Anything that makes life a little easier to manage when it comes to leads is worth it to us. Great ease of use.

The original set up was fairly straight forward. We provided the designers with some info and they ran with it.