TicketSource Reviews

Support from Ticketsource for season tickets

Nothing that I can think of apart from the detail required in this feedback

Great, fast, polite service. Customers are happy too.

I don't think there are any cons to ticketsource

TicketSource provides some really helpful features for school-based programs.

TicketSource should consider a reduced fee for school-based programs.

used for an event last year, was fairly average

Not as good as other event management tools

The ease and breadth of the functionality.

Some of the drop downs are a bit dry, but it works.

I had our event live within about 30 minutes. Our members were able to buy tickets with limited confusion and that's a big deal.

There are lots of reports, but I ended up taking the data into Excel so I could format it how I needed it for the run report. At least the platform supports you exporting all reports so this wasn't as painful as it sounds.

Easy to set up - intuitive - great 'help' section with video turorials that mske it all very clear. Every booking has to have an e mail address so really easy to contact the customer base with info about the event at any point.

I don't think you can go back on as a customer and buy sundries once you've booked tickets, it could be made clear that you have to purchase these at the same time.

Ticket Source have been brilliant at helping with our ticketing for our orchestral concerts and always at the end of a phone call if needed. Also helping out with a query with possible dispute with emails by return.

I cannot think of anything negative to say.

Ease of use for admin and customers, reasonable and transparent fees, Simplicity of setup. Good reporting tools.

Slightly tricky to make alterations to seating plan, but that might have been just my lack of familiarity with the system.

Ease of Use
Speed of funds transferred
Low commission charges

Nothing.

TicketSource just made things SO simple! It was easy to sign up and get an event going. The checkout process was good too, and payout was with ease exactly when they said it would be. Fees are reasonable, and I love how they are also UK based.

I had Ts & Cs that look like you couldn't see until you checkout, which I guess was okay but prefer having accessible before people got that far. Also I don't know the refund policy (If I have my own or they do? How someone requests a refund and by what point?) It was also difficult to find customer responses to questions, like dietary requirements, which was required as part of my event. That definitely should be easier to find per event.

Being able to respond to folks quickly with questions and change their reservations in a flash, make our own maps, the customization, the TicketSource customer service.

The only thing that we couldn't figure out how to do was exchange for a ticket that was on a sliding scale to another performance - which I don't think was an available option. It would be great if it could be! But I'm sure you could have done if from your end if we had asked :)

Easy to use, lots of support either online or from their customer support team. Easy to add and modify events.

If people book as a group, I can only mark down one payment type, even if some pay by card and some pay by cash.

It was user-friendly! I had no issues whatsoever.

I didn't like how the mobile version of the site was the same as the computer version and how you had to slide to see different areas of the screen. It was also hard to download the PDF of the attendee's list from the mobile version.

Easy to use , great to see sales as much as you want

Cannot fault the service at all, probably just be see the dashboard and be able to do amendments on app

Ticket Source came highly recommended to me from friends who were previous users. They were right!

Once I had adjusted to not having the ticket sales money available to us until a couple of days after the Event, all was fine.

Great tutorials and all the interfaces worked well for all I needed to do. Excellent application

Would have been good to have a test system to see what it looked like from a customer perspective

Ease of use both as a manager of the site and for customers buying tickets. Also, customer service was amazing!

Just a little nervous because we've never used them before and would not be getting our money until the end of our shows. But they contacting us right away with final total and the money was in our account when they said it would be there!

Ease of use
Well known name - recognised and trusted by customers
Simple to set up

I don't have any issues or complaints about Ticketsource so N/A

There was always someone there to answer any queries we had - this was the first time we had tried to use a ticketing platform and will definitely try again - it was so straight forward and easy for our customers to use the website and buy tickets.

The report at the end of the process re who bought tickets had too much information on it - I had to download and erase lots of info so I could give to the people on the door without email addresses, how much they had paid etc - it would be great to have a report solely with names and numbers of tickets they had bought.

Let’s us have an easy and effective way to sell advance tickets for our event.

As a charity we manage costs tightly so anything which can help us to reduce the fee we pay is appreciated but recognise ticket source is a business too so can’t be free.

so easy to use which is critical when your key focus is your event

nothing... was great..I loved the way you can check on sales easily

The reports ans the scanning app were great. Discount as an international charity on fees.

I found it initially a little difficult to work out especially the ticket allocation.