Kixie PowerCall Reviews

I tend to appreciate most about Kixie PowerCall include its seamless integration with popular CRM systems, its automatic call logging and local presence dialing features, and its real-time analytics and reporting capabilities. I also tend to appreciate the platform's ease of use and its ability to significantly improve sales productivity and efficiency.

I have expressed concerns that Kixie PowerCall's pricing may be expensive, particularly for small businesses or teams with limited budgets. In addition, I have mentioned that the user interface could be more intuitive and user-friendly. Despite these minor criticisms, the platform generally receives positive feedback from users, indicating that the benefits of using Kixie PowerCall for sales engagement generally outweigh any drawbacks.

We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

The reason that we started looking for an alternative softphone provider is because we were looking to improve our connection rates with people across the US and Canada. Kixie has the easiest and most cost effective local presence that I've found in my last month or two of research. Essentially just turn it on and start dialing. In the short time we've been using the trial we've already been happy with the improvements to our connection rates.

Mind you, we've only been on the trial for a short time, but so far there hasn't been much to not like about the system. It's easy to use, fully integrates with HubSpot, and has a host of useful features.

I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

it is inter-gradable with our main software, keeps track of your calls and notes. Its not just for calls, there is a text message option available, which makes it super easy to stay in contact with your customer for quick questions. Love Kixie, couldn't recommend it enough to other companies.

once in a while there are some bugs, but the kixie team is quick to resolve that problem with software updates.

The ease of use, compatibility with our CRM, transparency of activity, and ease of reporting usage.

Kixie is constantly adding new features to allow more avenues for usage. I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only view inbound or outbound, the filter doesn't always work well and I still have a mixture of call types. I also understand the mass dialing function was a bit complicated and had a few pieces that made it difficult for us to utilize efficiently. I'd love to see Kixie continue to groom that feature as it would be super beneficial for us to be able to roll through a list of outbound calls quickly. Finally, I would say not having the ability to mass text. This would be another super useful feature for us but something we are unable to do today.

I think the best thing about Kixie to me would be how it records calls. Those recordings are very easy to access and are typically good quality so they are pretty useful when needed.

The lack of good connection with CRMs. It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my job easier.

Loved the synced up logging feature of notes to the contact record in our Hubspot CRM. My team could complete a call/text/voicemail and the timestamp and notes from the correspondence were automatically added to the record. Helped keep us on the same page!

I am not sure that there was a downside other than getting a few stubborn team members to adopt it. Perhaps there could be more video tutorials to make it easy to onboard slow-adopters.

I can send text messages to potential clients.

The Customer Service is really BAD. Before considering this product, be mindful that there are NO REFUNDS issued for any reason, even if you are unhappy with the product. I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. So after 8 days, I decided that having an extra user was not going to work out for me, however I was charged in advance for a year and there is no refund for a user I will not be using.

Every single thing! The wide range of options kixie provides cloud access, google chrome extension. All of it!

I do not like that there is not customer support number you can call at any time for support. However, I do understand why there is not. Suha is the best part of Kixies support team!!!!!