brightwheel Reviews

brightwheel
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3254 Reviews

- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Form of Daily Communication
Reviewed on 2024/08/19
Our overall experience with Brightwheel was great! It's easy to setup and use and is great for...
Our overall experience with Brightwheel was great! It's easy to setup and use and is great for daily communication from the teacher.
Pros
It is a great hub for all communication from your child's teacher. The teacher can send reminders, updates, and even photos from the day. You can easily view and download the photos onto your own device as well!
Cons
Digitally signing your child in and out works well, however, you are given a four digit code that you have to remember after scanning the QR code. This code doesn't change, however, for a parent who doesn't do the primary drop offs and pickups, I found myself struggling to remember the code at times.
- Industry: 2128
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pros and Cons
Reviewed on 2024/10/29
Overall, it's easy to use and has a very organized structure so you can see where things should be...
Overall, it's easy to use and has a very organized structure so you can see where things should be or how they should go, even if you haven't done that specific thing yet.
Pros
I really like that you can save lesson plans from one year to the next. It makes it easier to see where the kids should typically be at at certain times of the year. The communication with the parents is really great too. It's easy to take pictures and attach them to lesson plans and send them to the parents. Messaging can be sent either from the lesson plan, from a photo or video, or from the messaging section, which is nice. And you can send to entire classrooms for announcements like our recent Halloween party.
Cons
The assessment portion is difficult. It doesn't connect to the lesson plans, so when you take a picture of a lesson plan that has developmental goals/milestones on it, it doesn't automatically upload that photo and lesson plan to that kids' portfolio. And you have to input everything separately. Each kid, each photo, each goal, each section, each description (because again, it doesn't pull from the lesson plan descriptions, even when the photo is from a lesson plan that's in Brightwheel), it's just really time consuming. It's not clear how you make a template, or if that would even be helpful. And there aren't any example templates or template tutorials so you can see what that would look like. You can't send them to the parents either. Which kind of defeats the purpose in my opinion.
- Industry: 2128
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightwheel is a Great App for Childcare Providers
Reviewed on 2025/02/03
Overall, I've had a positive experience with Brightwheel. I appreciate the ability to see notes,...
Overall, I've had a positive experience with Brightwheel. I appreciate the ability to see notes, pictures, and videos from my son's daycare. In addition, I like how his daycare can send invoices and newsletters.
Pros
I'm able to see notes, pictures, and videos from my son's daycare. I like that I receive notifications when any updates are posted.
Cons
Sometimes, the Brightwheel app can time out when I'm checking in my son.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for live updates & communication!
Reviewed on 2024/12/08
Overall good, it is nice to communicate live w teachers, administrators, school staff, during the...
Overall good, it is nice to communicate live w teachers, administrators, school staff, during the day. Especially when you have littles and have a schedule to follow for eating, sleeping, and food.
Pros
Its nice to have communication w the staff during day so you can get updates on your kid.
Cons
It would be nice if it was integrated with invoices so you could have all in one spot.
- Industry: 2128
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game-Changer!
Reviewed on 2024/11/22
Brightwheel has been a game-changer for our center. It keeps things all in one place that we used...
Brightwheel has been a game-changer for our center. It keeps things all in one place that we used to keep over numerous apps and programs. It has made things run more efficiently. I would recommend it to any center!
Pros
It allows me to keep everything in one place!
Cons
Most everything on my wish list has been or is in the process of being added as a feature.
- Industry: 2128
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome program!!!
Reviewed on 2024/12/02
Brightwheel has been fantastic. It has really helped us with parent communication and on boarding...
Brightwheel has been fantastic. It has really helped us with parent communication and on boarding of new students and staff.
Pros
The ease of parent, communication and the integration with payroll
Cons
Some things that are easily done on the computer are not as easily done on the app and most of the time I’m on my phone
Reasons for Switching to brightwheel
I thought that it was easier to use from both the parent and and the administrative end- Industry: 2128
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall loved Brightwheel as a parent and staff member
Reviewed on 2024/10/15
I enjoyed our time with Brightwheel, but we found a better product. I loved it on the parent side...
I enjoyed our time with Brightwheel, but we found a better product. I loved it on the parent side of things and even as a staff member, however the management side of things was not user friendly.
Pros
Bright colors and overall easy to use. It was very appealing to families and provided that connection to their child.
Cons
Didn't like the reports and the format in how they looked. Also had some issues with the time clocking in and out feature and reports from that.
Alternatives Considered
Procare SolutionsReasons for Switching to brightwheel
We chose Brightwheel at the time because of the features, but ultimately moved back to Procare because of cost.- Industry: 2128
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Satisgied to Unsatisfied
Reviewed on 2024/10/25
Initially was happy, felt they took experienced prodivers thoughts into consideration. However, ...
Initially was happy, felt they took experienced prodivers thoughts into consideration. However, the more they grew we were just peons.
Pros
The billing was a fairly seemless process
Cons
customer service was lacking when the company got bigger
Reasons for Switching to brightwheel
I liked it better st yhe time, more features than Playground at the time and more affordable than procare.- Industry: 2128
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My great experience with brightwheel
Reviewed on 2025/01/23
I love having this program, it helps me keep everything Insync and helps me know when a certain...
I love having this program, it helps me keep everything Insync and helps me know when a certain child needs something done. I am able to share pictures thru out the day.
Pros
able to keep parents informed on what their children are doing
Cons
I haven't found anything yet that I don't like
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightwheel Review
Reviewed on 2024/12/30
Overall satisfied with my experience. Competency behind the app matters.
Overall satisfied with my experience. Competency behind the app matters.
Pros
Kept me informed and up to date with my child.
Cons
I wouldn't say it was a problem with brightwheel, but the operators at the daycare.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great resource for all early childhood programs
Reviewed on 2023/12/11
Brightwheel has been a huge asset for our company. It has allowed the admin team to be in the...
Brightwheel has been a huge asset for our company. It has allowed the admin team to be in the classroom more and less on the computer doing paperwork. The continual growth of the product and added features has convinced us to use the prodcut year after year.
Pros
Brightwheel is easy to set up and easy to use. Not only does it save time, it offers wonderful tools to expand and grow your childcare business.
Cons
There are too many departments/people to talk to when trying to get support. It would be nice to have one person assigned to our account that could help navigate questions.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightwheel is amazing!
Reviewed on 2023/11/27
My overall experience has been 10/10! We love Brightwheel and have gotten all 3 of our centers...
My overall experience has been 10/10! We love Brightwheel and have gotten all 3 of our centers started on Brightwheel! We recommend it to everyone!
Pros
When choosing a childcare engagement app, I was looking for something that was user friendly. The last app we used was not user friendly and parents were not getting the items we needed to communicate to them. Brightwheel not only allows us to get electronic daily reports to parents, but parents/staff can communicate directly about their child's day. Once I realized that Brightwheel also handled billing so much easier than Procare I was sold on the app!
Cons
My least like about Brightwheel when we signed up was they did not process payroll. Now that they include payroll in their system we are switching fully from our previous childcare managment software!
- Industry: 2128
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Brightwheel
Reviewed on 2024/06/13
I have been in childcare for over 4 years now and I have always used brightwheel. It's so easy to...
I have been in childcare for over 4 years now and I have always used brightwheel. It's so easy to use, it is worker friendly, and it is also parent friendly. I love being able to send real time updates to parents about their child and even posting pictures for them to see while they are at work. My overall experience has been wonderful and I would recommend to others that decide to use brightwheel in the future.
Pros
I love that we are able to communicate with parents on a daily basis. It's so helpful to have a platform so dedicated to helped childcare workers in their daily work life.
Cons
I can't say there is something I don't like about brightwheel.
- Industry: 2128
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Staying connect with staff worker on the software's
Reviewed on 2024/11/02
My overall experience is to remain connected to the teacher and parent to stay up-to-date with...
My overall experience is to remain connected to the teacher and parent to stay up-to-date with daily schedules.
Pros
What I like the most is streamlining communication between the management team and childcare parents. Features like attendance tracking, parent engagement tools, and learning assessments empower educators to focus more on teaching and less on administrative tasks, making it easy for teachers and parents to stay connected. Bright Wheel is a beautiful tool for informing parents and improving the classroom experience. Embrace the opportunity to simplify your workload and strengthen relationships with families today!
Cons
Once you make a mistake in Brightwheel, you can't go back and edit the entire group. This can be frustrating if you want to correct something for everyone at once.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple daycare/school management app
Reviewed on 2024/09/04
We've used several access/management apps for out child's daycare and of them this one has been the...
We've used several access/management apps for out child's daycare and of them this one has been the best. Communication between parents and teachers is simple and updates to the premises or curriculum are easily communicated and we never have to worry about anyone losing access to the facility with the group messaging options available.
Pros
Gives a single source to help manage students/kids and inform parents as well as managing access to the facilities.
Cons
Occasionally the app hangs and can be a little frustrating, but it's not a deal breaker or a common thing.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brightwheel Review
Reviewed on 2024/11/26
I really enjoy using brightwheel as the app has everything you really need in it. You can pay your...
I really enjoy using brightwheel as the app has everything you really need in it. You can pay your bill, contact teachers, look at pictures and feel secure that our littles are being taken care of as they should be.
Pros
Brightwheel is absolutely amazing for those parents who like to keep things in order and or staying connected with my childcare provider
Cons
I do not believe I have any cons about brightwheel. Nothing notable
- Industry: 2128
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Previous Brightwheel User
Reviewed on 2024/10/14
I loved Brightwheel! It was easy to set up and use. Parents liked it and also found it super easy...
I loved Brightwheel! It was easy to set up and use. Parents liked it and also found it super easy to use!
Pros
It was easy to set up and use! The parents and staff in our center also found it easy to use and enjoyed sharing information in this way!
Cons
The cost was a little higher than similar products.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy Account Management
Reviewed on 2024/09/21
Overall, I like the app because it allows me to pay my fees for my child's after-school program. I...
Overall, I like the app because it allows me to pay my fees for my child's after-school program. I also like that I can see when I check her out from the program
Pros
I like that users can manage their accounts and balances.
Cons
There is no way to contact my daughter's after-school program through the platform.
- Industry: Chemicals
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
This App is terrible
Reviewed on 2022/11/22
Pros
Honestly-Nothing! As a parent who uses this app daily I find it to be awful!
Cons
This software does not allow you to see multiple kids at once on a feed without going back and forth. Going back and forth between children is a pain!! Then when I select a child the default is Profile view, I am the parent I don't care about the profile I want to go right to my child's feed. It would be nice if there was a quick view to check in and just see a quick update of all my children on the home screen. There are times when I only have a minute or two to look quick and I just can't with all the back and forth clicking between kids and not being able to see their feeds without some more clicking. I also hate that when a nap is ended it doesn't show the time napped. I only get that at the end of the day when I get a summary after my kids are checked out. I know I can look and see when they started and then when it ended and figured it out, but the starts are not always logged and visible. A summary on their feed would be nice. I also know there are other glitches with this app especially with the pay and checking in and out of kids. My daycare center does not like this app either, but they don't have a choice. The app that was used before this was called Daily Connect and it was absolutely wonderful. You could leave notes, see feeds or multiple kids for quick glances. Yes, there was not payment option on that to keep things simple, but bright wheel doesn't keep things simple now. As a parent & daily user of this app w/ multiple kids , it is TERRIBLE!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
excellent software
Reviewed on 2024/03/01
Excellent! a great software to have when you have a daycare business. It keeps everything more...
Excellent! a great software to have when you have a daycare business. It keeps everything more organized and efficient to gather the data.
Pros
i love the effectiveness on payments, the options for parents to pay their bills either with card or through ach payments and that they receive their invoices automatically.
Cons
that we have to set it up ourselves, but we had guidance so it wasn't bad.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Brightwheel
Reviewed on 2024/11/05
Brightwheel made it easy to pay my weekly daycare bill
Brightwheel made it easy to pay my weekly daycare bill
Pros
the simple features inside the app, when checking on my child during the day.
Cons
I wish there were more photo features inside the app.
- Industry: Veterinary
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Child tracking made easy!
Reviewed on 2024/09/30
Used daily when my kid was in daycare. Simple system with a big reward, easy way to keep track of...
Used daily when my kid was in daycare. Simple system with a big reward, easy way to keep track of kid throughout the day
Pros
Very user friendly, messaging app was quick, photos came through wonderfully. Payment system simple. Nice reporting system for taxes end of the year
Cons
I was very satisfied with Brightwheel and found it be a great daycare communication tool
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Brightwheel is the window into the best part of my day.
Reviewed on 2024/10/30
The best part of alot of my days are when I receive the Brightwheel notification that there are...
The best part of alot of my days are when I receive the Brightwheel notification that there are pictures of my kid to be viewed in Brightwheel. My wife and I immediately message each other and talk about the fun he's having in the pictures.
Pros
Every day I get pictures of my pre-schooler in Brightwheel. It's also excellent as a means of communicating with his school.
Cons
The check-in/check-out can be a bit wonky if you don't have great reception.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brightwheel is amazing
Reviewed on 2024/04/18
I love brightwheel and would love under incident if parents were required to sign by saying they...
I love brightwheel and would love under incident if parents were required to sign by saying they saw it and notes.. also a place to enter fire drills and shelter in place. Also I would love kidkare and brightwheel to talk to each other so we dont have to enter meals more than once.
Pros
I would like it if you could toggle between children if im looking for a certain dates say in and out record.
Cons
Parents love it and helps alleviate paper work.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for staying in the loop on your little one’s day
Reviewed on 2024/09/15
Overall, it’s good and I don’t have any complaints aside from the messaging side of things.
Overall, it’s good and I don’t have any complaints aside from the messaging side of things.
Pros
The app is easy to use and it’s great for communication throughout the day to know our little one is doing well.
Cons
The messaging feature is a little confusing to me but that could just be user error. They have a message for messaging admins but you don’t get to see who those people are so when I send a message I never know who sees it and just assume everyone does. It would be nice to know who is on the list.