ServiceTrade Reviews
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327 Reviews
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful sales and management tool for Service Company
Reviewed on 2018/05/25
I like that you can have multiple tabs open for convenience and multi tasking
I like that you can have multiple tabs open for convenience and multi tasking
Pros
I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system.
Cons
I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Service Trade
Reviewed on 2023/02/28
Overall Experience as been Good to Great.
Overall Experience as been Good to Great.
Pros
Service Trade is a valuable tool to help manage our business from intake to invoicing.
Cons
I would like to see all the add on features (Parts Ledger & Timecard) to be accessed through the main software website/Mobil app. We also need affordable solutions to integrate with other 3rd party Facility Management Software's. (Service Channel, Corrigo, Simple FM, Ecotrak).
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Used to be cutting edge but not premier anymore.
Reviewed on 2023/02/28
It's too expensive and too focused to be the best solution for us. But, I don't want to switch...
It's too expensive and too focused to be the best solution for us. But, I don't want to switch again so we're sticking with it, for now.
Pros
It's great for creating and dispatching service jobs.
Cons
It's too restrictive for any work other than service work, and it's too expensive to only be one of multiple solutions, so we have to use it for everything and find workarounds
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Easy to use and very user friendly
Reviewed on 2024/07/03
Again, I love the usefulness of ST. I would definitely recommend it to any company.
Again, I love the usefulness of ST. I would definitely recommend it to any company.
Pros
the invoicing of each job is super easy to use. I love the fact that you can see when the customer views the invoice.
Cons
The syncing with Sage 100 sometimes has its issues. Not syncing with the appropriate codes, is a hassle. There are a lot of work arounds we have to use for it come out correctly coded.
Response from ServiceTrade
Thank you for using ServiceTrade and sharing your experience with others. -- Leah
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Service Trade has really helped our company with scheduling and invoicing
Reviewed on 2020/01/14
Very happy with how ServiceTrade has helped our business.
Very happy with how ServiceTrade has helped our business.
Pros
Ability to set up reoccurring events easily.
Cons
The ability to create more information for jobs that have multiple billings through customer previous billings page. Currently, the customers previous billings have a job type but when it comes to repairs, the ability to sort through more details on the customer page without having to click each prior job would be really helpful
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Service trade review
Reviewed on 2023/03/01
Our folks really like it. Its a good service/work order platform
Our folks really like it. Its a good service/work order platform
Pros
The ease of use and the amount of data it can handle
Cons
The cost for additional things it does is expensive. Time card, forms, etc.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Work with greater efficiency and professionalism
Reviewed on 2024/06/26
The overall experience has been very positive. I have found Service Trade easy to use and made my...
The overall experience has been very positive. I have found Service Trade easy to use and made my work more productive.
Pros
The professionalism presented to the customer. With the Service Trade platform all of our admin is streamlined from the office to the field and back again. It leads to timely information to the right places, and helps us present a very positive and professional image to our customers. Consistently.
Cons
The complaint is less of Service Trade and more a systemic problem routes in the reliance of mobile data. When cellular coverage is marginal or lacking it bogs the program down.
Response from ServiceTrade
Hi Matt. Consistency is a great word to use - and is important to both employees and customers. We're so glad to hear that ServiceTrade has improved consistency and streamlined processes for your business. Thanks so much for sharing your thoughts. -- Shelley
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
National Account Sales Manager
Reviewed on 2024/07/24
Exceptional. ServiceTrade has been a HUGE asset and has allowed us to manage the fire and life...
Exceptional. ServiceTrade has been a HUGE asset and has allowed us to manage the fire and life safety programs for large customers with ease.
Pros
ServiceTrade has been a valuable tool on so many levels. I think ease of management is what I like most.
Cons
If I had to choose one thing I think it would be how it integrates with certain apps. Hubspot is an example with synch issues but that may be on our end or on Hubspots end.
Response from ServiceTrade
Exceptional! You made our day by sharing how ServiceTrade is helping manage your large customers. Thank you for trusting ServiceTrade to take care of your customers, your employees, and to run your business. -- Shelley
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Account Manager review
Reviewed on 2024/08/13
I use ST everyday. It is my main tool at work, to make service jobs and invoicing. So I find it...
I use ST everyday. It is my main tool at work, to make service jobs and invoicing. So I find it very user friendly and you have a lot of information at your finger tips.
Pros
That it's very user friendly and it's easy to teach to use.
Cons
I liked the old format for invoicing. The old format just seemed more user friendly than the new.
Response from ServiceTrade
Hi Diane. Thank you for sharing how much you like having all the information at your fingertips with ServiceTrade as you do the critical work of getting accurate customer invoices out the door.
Thank you for trusting ServiceTrade!
Shelley
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Air Gurus review
Reviewed on 2024/08/07
It has been good! Nice people to work with
It has been good! Nice people to work with
Pros
Keeps us organized, easy to set up customers and recurrences.
Cons
Can't see sale price on job orders, pictures from jobs don't always come through as an attachment.
Response from ServiceTrade
Hi, Josh. Thank you for sharing how ServiceTrade helps keep you organized! I told the customer success team about some of the cons you mentioned and they'd like to know more and will reach out to you. It's always great to hear what's working and what can be better.
Thank you for trusting ServiceTrade!
Shelley
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Product with Areas to Improve
Reviewed on 2024/05/14
Pros
I really think that this product makes the scheduling and dispatching side of our work very easy and quick. It cuts out a lot of time wasted on communication by giving us the ability to access/schedule from anywhere and connect with our techs and customers in an instant. Referring back to past completed jobs and keeping tabs on job history of when/who/what as well as deficiencies has never been easier.
Cons
While this application makes dispatching and scheduling so much easier, it is lacking in almost every other area that makes a business run and does not make the integration process easy, so we find ourselves using multiple different apps when we'd prefer to just use ServiceTrade as our primary for everything including accounting and billing. My biggest gripe is that there should be an option to set up notifications for things like New Deficiencies Added and upcoming contracts about to expire. A simple but accessible Admin Mobile App would also be a huge bonus so that we can schedule, add comments to locations, or view deficiencies on the go.
Response from ServiceTrade
Hi Janea. Thanks so much for sharing what you love and what you'd like to see improve with ServiceTrade.
You shared some really good ideas in the things you wish were better -- and we can help with them! I'm asking our customer support team to get in touch.
If you ever have ideas, such as an admin mobile app, that you want to share, check out ServiceTrade Ideas -- it's a forum where you can send feature requests directly to our product team. Info about Ideas is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas
Thank you for using and trusting ServiceTrade! -- Shelley
- Industry: Public Safety
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ServiceTrade Review
Reviewed on 2023/03/09
We are extremely happy with the ServiceTrade product and team.
We are extremely happy with the ServiceTrade product and team.
Pros
ServiceTrade is easy to use for everyone in our company. This includes field technicians on the mobile app, schedulers, billers, managers, sales, and corporate users. ServiceTrade helps us track recurring services so that inspections are not missed. With deficiency tracking, they make it simple to quote repairs as soon as they're located and get the issues resolved for customers more quickly. The Service Portal for customers allows them to see their inspection reports, photos, job history, and upcoming appointments at a glance.Their support team is always friendly, quick with their responses, and helpful. Behind the scenes, their developers work quickly and thoroughly to ensure that new features are built as requested, tested, and then rolled out with minimal errors.
Cons
It would be nice for the mobile app and web versions to automatically log users out after a certain period of inactivity. We have found that some technicians have not logged out in several months, which is usually the root cause of mobile app glitches they experience.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Service Trade Review
Reviewed on 2022/01/06
We have learned to really like ST as a company and we enjoy using it as our daily scheduler and...
We have learned to really like ST as a company and we enjoy using it as our daily scheduler and service system. We are hoping that the ST team is willing to work with us and consider some of our ideas on how t make it better.
Pros
I have really enjoyed being able to organize our technicians schedules with ease and all of the history and information we are able to accumulate in this system. Everything you need to know about a customer and a job is always at your finger tips.
Cons
Parts Ledger has been a pain majority of the time. The "mobile app" is great for getting PO's easily but it gets stuck all the time and glitches all the time. It stops working all the time and the process of reversing or editing a PO is too complicated.
Response from ServiceTrade
Hi Huntere. Thank you for sharing your experience with ServiceTrade. We're always happy to hear where we're doing well and where we can do better. And we do want to hear your ideas for how we can make our products better. Your ServiceTrade Account Manager is a great person to share those ideas with. Have a great day and thank you for using ServiceTrade. -- Shelley
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Service Operations Software
Reviewed on 2023/03/13
Would like to have better customer financial reporting. OTher then that Service trade has been a...
Would like to have better customer financial reporting. OTher then that Service trade has been a mager upgrade to running our service department.
Pros
Service Trade was very easy to install and roll out, its features contain all we need to manage our field, purchase parts and quote and invoice. I like the quoting features the most, it allows for quick turna round from tech to the customer for fast approval of the work.
Cons
Financial reporting and profitability by customer. The systems should have more accurate reporting on the financial status of the customer with out having to look in several places. Or assing a contract to every customer.
- Industry: Public Safety
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best tools on the market, for a business of any size
Reviewed on 2018/05/23
I continue to be able to get quotes out faster than my customers have a chance to bid out the work....
I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that
Pros
This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application.
Cons
From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
ServiceTrade Review
Reviewed on 2023/05/30
My overall experience with ServiceTrade has been positive. The software provided a comprehensive...
My overall experience with ServiceTrade has been positive. The software provided a comprehensive solution for managing service operations, from scheduling and dispatching to invoicing and reporting. Its robust feature set and real-time mobile access enhanced the efficiency and effectiveness of service workflows. However, the complexity of the user interface was a minor drawback that could benefit from improvements to enhance user-friendliness. Nonetheless, ServiceTrade proved to be a valuable tool for streamlining service management processes.
Pros
One of the things I liked most about ServiceTrade was its comprehensive service management features. The software provided a robust set of tools for managing service orders, scheduling appointments, and tracking service activities. The ability to create detailed job records, capture customer signatures, and generate professional invoices streamlined the entire service workflow. Additionally, the integration with mobile devices allowed technicians to access and update information in real-time, improving communication and efficiency.
Cons
One thing I liked least was the complexity of the user interface. The software offered extensive functionalities, but the interface could sometimes feel overwhelming, especially for new users. Navigating through various features and settings required some learning curve, and it would have been helpful to have a more intuitive and simplified user interface to improve the overall user experience.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Trade
Reviewed on 2024/05/20
the best so far , i love everything about this dispatching software
the best so far , i love everything about this dispatching software
Pros
Honestly i like everything but what i really love is how accessible customer service is
Cons
there is nothing that i do not like about Service Trade
Response from ServiceTrade
Hi Liss, We love working with you and your team and I will pass your praise of Customer Success to them.
I hope you'll consider using ServiceTrade Ideas to share any suggestions you and your team have for how we can continue making ServiceTrade an even better platform for your mechanical business. If you haven't looked at ServiceTrade Ideas yet, the information is here: https://support.servicetrade.com/hc/en-us/articles/25274955730323-Getting-Started-with-ServiceTrade-Ideas
Thank you for using ServiceTrade and being a great partner for us. -- Shelley
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Trade Mobile App.
Reviewed on 2019/07/06
We have solved all our paper issues using one application. We are able to dispatch, quote, run time...
We have solved all our paper issues using one application. We are able to dispatch, quote, run time cards, conduct billing, keep track of open jobs based on shipping information. Plus if the technician doesn’t know where to go it goes right to maps for directions. Like I said it’s a great app. And gets better all the time.
Pros
The versatility to plan out jobs, pull up your assets, look back at prior work history, and to be totally paperless. It’s a little time consuming building your customers base. But once you have that established. You can do a repair, complete the job , add your pictures to the job , have a customer sign once completed. Review and expedite billing all within 24 hours. It don’t get much better than that.
Cons
A little slow at loading when you first start out for the day. Wish processing speeds were just a little faster. Not start and reboot, and now your ready to process. I hope that’s explained properly.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from Dispatcher
Reviewed on 2024/06/19
Pros
I use ServiceTrade every day to dispatch our technicians, I like that they are able to have all information for their jobs while on site and able to look at the history of that location.
Cons
I wish that ServiceTrade had a feature that sent me a notification when a technician clocked out of a jobsite so I knew it was complete without me having to look if it was complete.
Response from ServiceTrade
Hi Jessica. Thank you for using ServiceTrade and sharing your positive experience. I hope you're especially loving the new dispatch board!
You brought up a great idea about clock-out notifications, so I asked around. It sounds like that can be done through Zapier integrations. If you'd like to know more about that, please get in touch with [email protected] and they'll guide you to the info about how that could work. Thanks for bringing it up! -- Shelley
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Review from FIRE FIGHTER PRODUCTS, Inc 2-2-24
Reviewed on 2024/02/02
Pros
The centralized Online Dashboard and Layout.
Cons
Actual human live customer support is almost non-existent. No dedicated support, everything is by online service ticket, usually handled 6-8 hours or the next day.
Response from ServiceTrade
Thank you for taking time to share feedback. We do provide live support from 9 am - 7 pm EST and resolve many issues within a few hours. Our customer satisfaction score of 94% year to date indicates we generally do a good job, but there are always areas we can improve. We value all customer feedback and use it to continuously improve our support and service. Our customer support manager would welcome the opportunity to talk with you about your experience. Feel free to call customer support at (919) 246-9900, opt 2, and ask to speak with Ryan Jernigan directly.
Thank you again for your feedback and for being a valued, ServiceTrade Customer!
Leah
- Industry: Public Safety
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cady with FirePro
Reviewed on 2016/10/21
I have been using service trade for over year now. Every time I need help or have a question about...
I have been using service trade for over year now. Every time I need help or have a question about the program I get amazing feed back from your techs. They are always fast and go above and beyond what was asked. Navigating in this program is very easy and I find the videos very helpful. I also enjoy the online classes like Ned talk they are very informative. My only wish is that you would do an informative training class for users around Oregon or at least some where easier to get to then Carolina. You have added so many new useful things in the past year and i'm always excited to see whats new. I would recommend this program to anyone very efficient and easy and there are so many amazing features. I would rate this company an overall 5 stars in customer service we love being with your company!
Pros
I would honestly be typing for days if I listed all the pros to being with your company. You guys are great in customer service and your program!
Cons
Wish there was a training class on this side of the country. It would be nice to talk to other users in a group setting and see what everyone else has learned.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Trade Rocks
Reviewed on 2020/01/14
This software is easy to use and robust. I have personally used 3 other automated dispatching...
This software is easy to use and robust. I have personally used 3 other automated dispatching software programs and this one by far is the best I have used. I love the fact that with a couple of clicks I can find history on any asset we have performed work on. The ease of building and sending quotes has increased our customer approval. Pictures and videos being uploaded to both the work acknowledgement and the quote makes explaining things to the customer unnecessary in most cases. They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own. All in all an awesome program.
Pros
The ease and simplicity the program is to use both on the administrative side and the field side
Cons
It can sometimes get slow when you have a customer that has a lot (over 800) assets.
- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Provides our Corporation with the needed tools to manage our service business
Reviewed on 2017/07/27
Management of the entire service aspect of our corporation, from one end to the other.
Management of the entire service aspect of our corporation, from one end to the other.
Pros
The flexibility of managing Technicians in the field and the backend Office Users; from Dispatching, Scheduling, Invoicing, Forms, and Data. We have a way to track our strong points and our weak ones. The ability to create and maintain our own form library has given us the ability to satisfy our Customers and locale AHJs in a manner we were never able to do before.
Cons
While we have the ability to create our own PDF forms which we can code to auto-populate most static data, we cannot do this on the couple of Spreadsheet Graphing forms we have created to fill a vital need. Also, when updating the PDF Forms, which is necessary from time to time, we must re-load the entire library section where the form is loaded so it will compile in the appropriate order in the forms package. Those are the very few issues we have experienced, and given ServiceTrade's willingness and ability to address needed updates to their software, we have confidence that these issues will be tackled, if possible.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Opinion
Reviewed on 2020/01/02
Is 100 better and more accountable than Datamine, however the inventory feature with PartsLedger is...
Is 100 better and more accountable than Datamine, however the inventory feature with PartsLedger is no good.
Pros
Easy to use and the fact that the information can be easy download to Excel
Cons
The interaction with PartsLedger is terrible.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HVAC/R Company
Reviewed on 2021/04/01
Overall, the software is great. Our customers love the ServiceLink feature and those that are...
Overall, the software is great. Our customers love the ServiceLink feature and those that are signed up for the ServicePortal love it.
Pros
User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team.
Cons
Improved data storage to have the software not slow to a crawl as well as the Tech app could have better functionality in terms of improved search for assigned Jobs and enhancing what is available for a Tech to view.
Response from ServiceTrade
Thank you for the review, Tammy! We appreciate the feedback and will pass along your recommendations to our Product team. So glad you are enjoying ServiceTrade and love to hear your customers are loving it, too!