CallTools

4.8 (150)
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All-in-one predictive dialer & inbound call center solution

Overall rating

4.8 /5
(150)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.7/5
Customer Support
4.8/5

95%
recommended this app
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150 Reviews

Nikolai
Nikolai
Overall rating
  • Industry: Wireless
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great AutoDial and Management Oversight ability

Reviewed on 2017/10/19

The ability to have better management oversight and for team to make more calls.

The ability to have better management oversight and for team to make more calls.

Pros

The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want.

Just make sure you have the default rules set up BEFORE making calls.

Cons

The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective.

Response from CallTools

Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team

Michael
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Recommended Platform

Reviewed on 2024/08/27

Working with [sensitive content hidden] and using Calltools has been a pleasure.[sensitive content...

Working with [sensitive content hidden] and using Calltools has been a pleasure.[sensitive content hidden] is always available and is very helpful

Pros

Easy to use and fit my needs perfectly. Highly recommended

Cons

I have no complaints about the service or platform.

Response from CallTools

Hi Michael, Thank you for the 5 Star Review! - Call Tools Team

Alex
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Great platforms elevated requirements.

Reviewed on 2020/08/29

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had...

I had a pretty much neutral experience with CallTools. They did not resolve an issue that I had with my agents, they could not use the CRMs dialer within the website and we had to download an external software for them to be able to take and receive calls. This made us leave the use of the app as we found a cross-platform one that could be used not only y MAC/PC but also Android/iOS devices.

Pros

The ease of use and CRM are very well built and have a ton of options that you can customize depending on what you want for your company. It's amazing that you can create your own script for your agents and that you can handle reports, calls, campaing management all in one.

Cons

The support team did not answer the requests correctly. Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).

Alternatives Considered

Aircall and Ruby Receptionists

Reasons for Choosing CallTools

We moved from AnswerConnect to CallTools given that we started to do in house calls (outbound and inbound) and the service provided was not bad at all but we wanted to give customers a better experience with trained agents for sales and scheduling.

Reasons for Switching to CallTools

Because of the ease of use of the CRM and all the integrations that it included on the license.
Tay
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Dialer

Reviewed on 2024/06/13

Pros

Ease of use and great customer service! We absolutely love this tool and our account manager [sensitive content hidden] is great to work with!

Cons

Nothing bad to say about the platform or the service.

Response from CallTools

Hi Tay, Thank you for the 5 Star Review! Call Tools Team

stacy
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Tools Review

Reviewed on 2024/03/30

CallTools has been very instrumental in our daily business operation. Shawnie has also been very...

CallTools has been very instrumental in our daily business operation. Shawnie has also been very helpful during the process and getting us started with CallTools.

Pros

It was easy to set up and use. Also the support is very helpful.

Cons

We didn't have issues with the platform.

Response from CallTools

Hi Stacy, Thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did, she's great! - Call Tools Team

Bill
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What an asset!

Reviewed on 2024/07/23

Pros

I was able to breeze through so many leads in a little time. The training was excellent and the support I received was great from everyone; especially [sensitive content hidden]!

Cons

Not much to say negative other than you should get a USB headset as bluetooth earbuds can cause connectivity issues.

Alternatives Considered

Kixie PowerCall

Reasons for Switching to CallTools

Price was way higher.

Response from CallTools

Hi Bill, Thank you for the 5 Star Review! - Call Tools Team

Yalilee
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great predictive Dialer

Reviewed on 2024/06/27

it's been great, the integrations team is outstanding.

it's been great, the integrations team is outstanding.

Pros

I like many things about Call Tools. For example, in real estate, I can configure a button to push a lead to my CRM or to open a real estate website, which is really helpful. I really appreciate that feature. Additionally, I like having several call disposition options as it greatly helps in managing potential clients.

Cons

It's not very intuitive at first, but I understand why that is the case. It has so many capabilities that actually help me segment people and contacts.

Response from CallTools

Hi Yalilee, thank you for the  review!
We appreciate your kind words and are so glad Call Tools is working for your company. - Call Tools Team

Ashraya
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Useful Product

Reviewed on 2024/04/03

Pros

Meets my need. I mostly use the autodialer

Cons

Wish they had a built in CRM so that I didn't have to go get another one.

Response from CallTools

Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team

Katie
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Calltools Review for our Company

Reviewed on 2024/05/03

Pros

Shawnie Clark was a great help and answered all of our questions!

Response from CallTools

Hi Katie, thank you for the 5 Star Review! We are happy to hear Shawnie assisted you as she did! - Call Tools Team

Wahid
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Company!

Reviewed on 2024/06/24

Great company, great service, helped with our brand!

Great company, great service, helped with our brand!

Pros

[sensitive content hidden] was a great rep - he helped me set everything up. Calling was seamless!

Cons

I liked everything to be honest, Nothing to complain about.

Response from CallTools

Hi Wahid, Thank you for the 5 Star Review!! We love to hear Call Tools is a great fit for you and your company. Thank you for the kind words! - Call Tools Team

David
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CallTools is the best power dialer out there!

Reviewed on 2023/02/09

Overall I have had the greatest experience using CallTools and have never once considered switching...

Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them.

Pros

CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits! We have also had the BEST support with the CallTools team and [sensitive content hidden] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center.

Cons

I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns.

Alternatives Considered

RingCentral Contact Center

Reasons for Switching to CallTools

CallTools has the best software, integrations, and pricing!

Response from CallTools

HI David,

Thank you for the 5 Star Review!
We love to read reviews like yours! We are very happy you love our system and it works for you and your team! We are always one call away for any future assistance needed.

- Call Tools Team

Martin
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Dials fast but not my favorite dialer

Reviewed on 2022/10/24

I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to...

I have used it twice and have always gone back to mojo. It’s my go to dialer and it was easier to learn and master. But calltools is a very fast dialer.

Pros

You are able to reach a lot of people with your dialing sessions. This moves very quickly.

Cons

The only feature I do not like on Calltools is the interface. I think it could be a bit simplified. I would rather spend my time calling then looking at tutorials.

Jeanette
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing support team

Reviewed on 2024/05/02

My overall experience is amazing , great tool

My overall experience is amazing , great tool

Pros

The fast response with Tex support and taking care of the issue making sure your system is working properly

Cons

There is nothing that I don’t like about call tools

Response from CallTools

Hi Jeanette, Thank you for the 5 Star Review! We are happy to hear you were assisted to get you going! Thank you again! - Call Tools Team

Matt
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool to get leads

Reviewed on 2024/07/24

Brandon was great to deal with & made my experience easy

Brandon was great to deal with & made my experience easy

Pros

Leads it helped bring in & ease if use.

Cons

Can be tough to categorize certain calls to find later

Response from CallTools

Hi Matt, Thank you for the 5 Star Review! - Call Tools Team

Jason
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CallTools Review

Reviewed on 2024/09/11

Great no complaints and support/integrations has been very helpful

Great no complaints and support/integrations has been very helpful

Pros

Flexibility and customizability of campaigns and dashboard

Cons

Nothing so far but will let you know in future

Response from CallTools

Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team

Dee Dee
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Tool

Reviewed on 2024/06/13

This is a proficient tool for when you want to reach many contacts or leads, definitely the way to...

This is a proficient tool for when you want to reach many contacts or leads, definitely the way to do so.

Pros

[sensitive content hidden]
Has been extremely helpful, knowledgable and professional. Thank you for your hel [sensitive content hidden]

Cons

I loved the platform

Response from CallTools

Hi Dee Dee, Thank you for the 5 Star Review! - Call Tools Team

Andrew
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review by Andy Skarvada

Reviewed on 2024/03/20

its a very complex software but has all the features, [sensitive content hidden] was very helpful...

its a very complex software but has all the features, [sensitive content hidden] was very helpful in helping me get set up and even helping me cancel when I decided to get into a different business. Thank you for the great customer support.

Pros

it has many features and automations that are very helpful

Cons

there are many moving parts and extra features that just make it more complicated and confusing

Response from CallTools

Hi Andrew, thank you for the 5 Star Review! We appreciate your kind words!

Carlos
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Shawnie was helpful!

Reviewed on 2023/11/16

Pros

Supoort team is great! Shawnie specifically help me through the process

Cons

Calls were not connecting properly the majority of the time

Response from CallTools

Thank you for the 5 Star Review! We are happy to hear you were assisted as you were by Shawnie, she is great! - Call Tools Team

Isaac
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Miles ahead of competition

Reviewed on 2023/01/20

Miles ahead of the competition (mojo)

Miles ahead of the competition (mojo)

Pros

My favorite thing about calltools is the quality of the numbers i can call with, in other words, scam likely is extremely rare. It's an all in one software that lets me buy the highest quality numbers and get to prospecting at ridiculous speeds.

Cons

It's a bit complicated to get up and start dialing, from uploading a campaign, to creating live filters, etc. worth it though!

Response from CallTools

Hi Isaac, thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team

Ratan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

call tools an excellent telemarketing solution

Reviewed on 2023/03/31

Excellent, good service, good technology

Excellent, good service, good technology

Pros

User friendly and effective. Support is good.

Cons

Could be made a bit cheaper. As such it's priced properly

Response from CallTools

Hi Ratan,

Thank you for the 5 Star Review! Thank you so much for the positive feedback.

- Call Tools Team

Mary Ivan Grace
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Calltools Save the Day!

Reviewed on 2023/01/19

FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to...

FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to [sensitive content hidden], who made all the zigzag brain draining integrations so easy!

Pros

Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved.

Cons

None so far, we have been using this for almost 3 years now

Response from CallTools

Hi Mary,

Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team

Romina
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You need to use CallTools

Reviewed on 2023/02/07

Pros

I love that they made it so easy since the beginning. [sensitive content hidden] from Call Tools helped us with everything, guiding us through what we needed to do to integrate our CRM with CallTools. Also, the Call Tools team is always there at simple reach, available to provide support.

Cons

Everything has been great, but if there's anything they can improve is maybe offering a one on one training instead of a massive training with all the new users.

Response from CallTools

Hi Romina,

Thank you for the 5 Star Review! We are happy to hear our team was able to get you up and going! We are always a call away for any assistance.

- Call Tools Team

David
Overall rating
  • Industry: Renewables & Environment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CallTools Simplifies Your Company's Growth

Reviewed on 2019/09/18

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact...

We recommend CallTools to all companies, not only StartUps when in need of CRM and Contact Management Integration capabilities. The seamlessness and user-friendly platform experienced with CallTools is hands-down the best in the industry. The ease-of-use. The lines per user available. The supervisory features and compliance by far exceed the competition by a wide margin. Five9 is the only technology comparison but at a fraction of the cost with similar or better reliability with virtually no downtime experienced in over two years with my company. Their staff, particularly, Sean, head of business development is impeccable in finding solutions quickly. No wonder they're one of the fastest growing companies in the field. Speaking as a CEO, if your company wants to grow, doesn't want it waste its money and efforts, there is clearly one choice for value and time .. and that's CallTools. Call them. Find them on the web. Just reach them it's the best thing you can do for your company's future.

Pros

The ease-of-use. The flexibility of the number of users. The low-cost option in the market. The customer service and technical assistance available. The seamless integration with third-party software. The platform interface being so user-friendly and not cluttered. The hours of operation availability with staff. The self-help videos available on the platform. The toggle switch as to how many lines per user are available blowing away all of the competition infrequency. The line clarity experienced is unmatched on phone calls. The customization of dispositions and lead generation organization. And these are just some of the many benefits we've experienced with CallTools.

Cons

None that I can think of at this time but I'm sure there's always room for improvement as with anything so well done as this.

Response from CallTools

Thank you for the 5 Star Review!

Imelda
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

VOIP for Start up Business

Reviewed on 2018/12/19

Pros

Cheap web based VOIP for lead calling and customer management. It is easy to set up and use. You can easily upload leads for your agents to call. It has dashboard for you to be able to see logged in agents and their call time as a Manager.You can categorize your leads and give instructions to your agents on which list to work with for that day.If you are a start up, this is a good VOIP to begin with. It has functions and features where you can easily manage your leads and agent performance.

Cons

This is not ideal for large campaigns where many agents are logged in. Error on logging in or when you click on the tool allowing you to be available or ready, sometimes it won't detect being logged in. You would need to log out and log back in resolve the error. However, those will just be minimal errors. Quality of call would still depend on internet speed of user.

Justin
Overall rating
  • Industry: Computer Hardware
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Call Tools Call Center Software review

Reviewed on 2018/10/30

Pros

The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS.

Cons

The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users.

Response from CallTools

Thank you for the 5 Star Review!