OneFitStop has allowed me to reduce my office time to train more clients
Really enjoying OneFitStop and our members love the App they developed for us!
Really looking forward to a strong partnership in 2021!
The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.
Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!
Don’t waste your time
Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave.
It was reasonably easy to learn and cheaper than others
Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.
Response from OneFitStop
Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.
One Stop Shop
As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me.
The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.
The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.
One Fit Stop is an affordable software that fits my yoga studio perfectly.
I get bookings, I get to advertise with links, I get an easy to use app.
The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link.
I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are.
So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.
Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent.
Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes.
The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both.
Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.
OFS makes business easy
Best business decision we have made. The support is a highlight!
OFS has grown and developed over the years that we have been working with it.
The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away.
One of the best business decisions we have made.
No Cons. Above and beyond anything else we have seen on the market
Response from OneFitStop
Thank you for your feedback! We are looking forward to supporting you and the franchise network for many years to come.
OneFitstop Leaves the other CRM's in their Wake
From coming off a system that was costing me $172/month just for use and then taking 5% of all my DD's was an expensive 3 year contract. OneFitStop has developed a system that is easy to use, evolving as they grow and are developing new services as we speak. When Jarron Aizen the Founder of this new system dealt directly with my problems and needs, this told me that they meant business. Having dealt with many companies who promise the wold but deliver +-*## it's refreshing to have honesty and integrity at the forefront of what they do.
Easy to use. Setup and updating is straight forward. Price point is really a game changer in this industry. Customer service is second to none and turnaround response is excellent. New service add ons shows they hear what industry members want and require.
Not as well known as other companies but that will change quickly once industry innovators get their hands on this system.
Makes Running a Business Easier
The start was very challenging with kinks that this new company was ironing out and a lack of customer service. It has improved a lot and I am now very happy with it.
This program had a rocky start with my business, but has immensely improved. It gives me a platform to take payments safely, display my schedule, have clients book in and notify them of any changes, etc. Now that everything is set up and the kinks are ironed out it is very smooth.
It gets a bit expensive, so you have to make sure it is worth it for you to have it. If time and ease is a concern to you, then it is totally worth it.
Customer service can sometimes be inconsistent (but is improving).
Everything we need to facilitate our multi-studio access across a wide network
The team at OneFitStop are agile and able to respond to our needs as a business and as a wider franchise network.
OneFitStop has provided us with the ability to grow and evolve our digital offering to our membership base as our business has expanded and the needs for both internal requirements and external deliverables have progressed.
Initially there were hiccups with roll-out and in particular, integration with third party providers such as EzyPay however these were resolved promptly
useful and very effective for a small fitness company like me
Worst Experience I have had
When I finally decided I could no longer use this service for my business, the CEO made it almost impossible for me to cancel. As a fellow business owner, I would have expected some understanding for a service that was no longer able to serve my business needs but that was not the case. It unfortunately ended poorly on all accounts. I would definitely recommend a different software that is located in the US over this one which is located over seas. They are not yet equipped to work with clients.
The initial look of the software seemed like it would work until we started using it and everything was problematic.
There is a lot to say here as this was the worst 3 months I have had in the over 5 years I have been in business. The functionality of the software failed shortly after deciding to switch over. To add on to this, the customer service, or lack of, made this problem even larger. Most of the time you were waiting to have your question answered, and when you did speak to someone they always had to send this out to someone else before the problem was solved.
Response from OneFitStop
Thank you for sharing your honest review below. We are sorry you had such a bad experience. A lot has changed at OneFitStop over the last 2 years from both a technology and support perspective. We would always value the opportunity to re-connect and show you the positive changes we have made to support the fitness sector.
I transitioned from other software and OMG such an easy process and ticked all the boxes!
Looks great on my website with everything thought of down to the colour scheme. All the options around packages and online booking are very user friendly
Can't wait for the mobile app version of everything! A few glitches when trying to use the mobile web page to book sessions from the dashboard
OneFitStop Fits my business needs!
I was using another studio software system and found it was not quite the right fit for my business. OneFitStop was a perfect choice for my small personal training business because I can customize fitness plans for clients and keep track of scheduling, payments and goals. If I have a problem I can get help easily and Jarron is there to guide me comes up with solutions that works for my business.
The feature I love the most is the Facebook schedule interface, because I can post my class and training offerings right on my FB Business Page. The software is user friendly and easy to navigate.
There are some payments that were a little off when I converted from the other software and OneFitStop is helping me to resolve this issues.
Understanding, thorough & supportive
Simple easy to use personal training software.
I recently moved my personal training business to the OneFitStop platform and I am really loving their systems and easy to use platform. I have significantly reduced my admin hours and the software combines scheduling, client management and payment collection in one platform.
The best part of all is that my clients are able to receive and manage their schedule and view their progress as well.
Response from OneFitStop
Thanks for the great review Calvin. We hope that your business continues to thrive and you enjoy using our software!