Great software, poor customer service
It’s a great software, initially had issues and were not very responsive but since then has been quite smooth and overall satisfied- and I’m hard to please.
Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up.
Overall cost justifies the ease of use and time saved for physician.
Ease of use, easily accessible Pt info on one screen, few bugs/glitches, user friendly- very good compared to multiple other EHR I’ve used
Have to pay for billing software in addition to elation fee, ZERO discount for mid level prescribing practitioners, Absolutely no way to co tact them except via email re: issues which is very frustrating and have maybe 1 times out of 10 actually gotten back to me within their designated timeframe to rectify an issue/problem. When signed up 4/2017 salesman told me would be rolling out online booking for established patients over the summer. 12/17 still haven’t heard anything about offering that option
A Physician review
It’s been a wonderful experience. The people are amazing and have always been helpful and caring. The software is excellent, I love it, lots of features that help me get my work done. Just fix the app!
What I like most about my Elation software is that it’s quite intuitive to use. It feels like it’s built for a doctor. It works how it’s supposed to! It has everything laid out exactly how I want it. This software clearly was made with a lot of input from a practicing physician. Having used several EHR’s over the years, and hated all of them, I truly & absolutely love Elation. It’s fast and it thinks like my brain does.
The smart phone app. No good. It doesn’t have enough features to really be useful. I can’t send prescriptions, which is terrible. I can’t see my schedule, I can’t make appointments. All it does is text message and often times that doesn’t work at all. I get very frustrated with it. This is something I really want and need. It’s been 2 years and I have zero improvements in the app. I’m not happy with that. Everything else is awesome!
So far, there isn't anything better available, but that's not saying much
the search function is intelligent and well-implemented
free integrations with lab interfaces to allow lab data to be imported as data instead of as images of faxed pages.
The thing about it is that I am also a programmer. I work on web design, UI/UX, and frankly the UX sucks. But so does every other EMR.
For many reasons, these companies just don't give a shit about the physician user experience, and things that are mainstream in other areas of tech (like a11y, typographic rhythm/size/width/readability, text contrast, material design, etc.) are totally foreign in the medical space.
There is no mobile version on the web (they recently launched an app in the app store for iPhone, because apparently they think it's still 2011) - it's just the desktop site that requires you to pinch and zoom because no one there cared enough to write media queries in their css.
Amazon of EMRs!
I would pick this over any other software with multiple offices. There is a very common software that is very costly and very popular and also very aggressive but I did not like it. This software has a very cumbersome way to do things.
I want to elaborate Elation in more detail.
One screen has all features.
Summary on l side- a must
Note on r side.
History in middle and all the tabs on the top.
Passport function works great for patient communication.
L top- has passport , Name, age etc.
Pharmacy selection is great- easy. All ready to pick.
ERx function is fast.
It shows you date of next visit.
All summary available to see at visit.
Best and unique feature: All MIPs needs are at the begining of each visit particular to the age and sex. You click and satisfy from the same screen. Clicking is one click only and very fast. There are softwares that will do this but will take you to many screens.
It is great for diagnostics that you work from same screen. More screens makes you forget when you are very busy.
Interface with hospital and Quest work great and they are free!
Even all hospital radiology reports are here as soon as they are signed off by radiologist. This interface was custom made for me at no cost.
I can tell you- Elation staff is super smart.
Customer service is not needed much as everything works great!
Reports look great. Bulk refills are a breeze.
Very pleasant and professional colors.
It has been a 8 months since I have started using this software. I used to have Soapware EMR for 18 years. Soapware had to shut down as the owner was getting to that age and older softwares are not easy to upgrade. I looked at 15 softwares before I picked Elation. I knew what I need as a busy primary care Internist. My staff and I are extremely happy that we ended up with Elationhealth. Everyone loves Amazon as the website is very robust and user friendly. I now can say that Elation is of that category. I am not getting paid to update my review. Some of the most popular EMRs are very cumbersome and so at the end of the day it is exhausting to finish the work. Elation is so easy that you can see your full load of patients and complete every note, even the most complicated patient's notes within 2 minutes. This includes visit note, all 10 rx local and mail, 3 referral with faxing all records to each, all orders for 5 different problems with ICD codes and all MIPs requirements. No software does all these. The best thing I see is that there are not any glitches. There are softwares that will do all these but at the end of the visit you will feel exhausted. This software works from one screen and with just one hour of use and not even much training you feel comfortable.
There are softwares that will make you work a ton for every new visit. I have saved all rx I use and all Orders I give so I can reuse them forever now for all future patients. Very fast now!
There is not much to dislike. I was little nervous about interface with billing software but it has worked great. I picked MD connection for billing and that is another robust software. As soon as patient leaves and I send the bill to MD connection- it reaches real-time. Most complete softwares have many glitches or may have one side powerful and other side weak. This combination is great and my billing staff loves billing software also.
I am glad!
I have used Soapware for 20 years. I really liked Soapware for its speed and ease. Soapware unfortunately is going out of business. I watched demonstrations of about 15 software companies. I am writing this review to help others in my shoes. Most software companies are about 20-25 years old and have similar technology as Soapware. Older technology is somewhat rigid. I am glad the sales person from Elation was insistent and honest. Elation is a pleasure to use. I have not heard many doctors saying this. Certain features are great. I am able to work from one screen. I am able to save all thousand rx an internist or family practice doctor will write in the format I want very quickly- 90 days with one refill. I am able to have my staff save the initial rx in this format with one click and so when it is time to bulk refill, it is very easy without errors. One feature that most softwares don't provide is your order sets. Most softwares have a cumbersome way to recall what you commonly order for common complaints. With elation I am able to save my order-sets for many complaints one time and reuse them again and again with two clicks. This is a huge advantage. Many softwares will tell you, they can do it but it is not always easy. With elation you can keep one common template or you can use specific template or you can use many templates together. Once you pick medicines or order set, it immediately becomes part of your note. It is a new generation and smart software. Lab interfaces are free of cost and work great. Abnormal results are colored different. I love the trending feature that is great. It shows last 3 labs on the results without you clicking more. You can mark the abnormal results and they come to the current note automatically. Now this is unique and amazing! It is a true cloud based system and so it is a lot faster than Soapware. I would avoid remote desktop based software. It has directory of local doctors so you don't to manually store all your consultants. The best function will be MIPS. According to patient's age and gender, Elation prompts MIPs requirements right in your note and with one click you will satisfy it. This is very smart! These are the few reasons I selected Elation and I am glad. There is no learning curve. Any one who can use an e mail account can use Elation. It has a very soothing color combination and all windows on the top are labelled also unlike a very crowded software with lot of confusion on the screen. I love it so far. We doctors work very hard and so we need a very easy and robust software like Elation.
Elation is an EMR alone and that made me nervous. Interface between Elation and MDconnection one of the billing software recommended by Elation works great according to doctors I talked to who are using both. This is a minor issue compared to the fun of working with ELation EMR.
Easy to learn and a joy to use - Highly recommend ElationEMR
Very intuitive and easy to learn and use. Our practice has been using Elation EMR for that past 5 years and has been very satisfied with it. Implementation was fast and easy with excellent support. I trained my staff with a 7 min screen capture video and they were up and running. Doctors went in without any advanced training. I suggested they see 2 patients per half day with Elation on their first day and the rest still with paper charts. Most of them came back and said, "It was so easy, I just saw all my patient in Elation." Support has been excellent throughout. As the company has grown, support has been a little less immediate and personal than it was in the early years but remains prompt and excellent. I think we've only had a couple of downtimes in the past 5 years and never lasting more than 10 minutes. It does lack some features found in more established systems. These include no health maintenance tracking or reminders and no ability to template recurrent tasks. Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.
Development of new features has slowed as they've expanded. It seems the burdens of meaningful use and other mandates has interfered with evolving new features as quickly as I was hoping to see them.
Not integrating with vital sign machine, not disclosed before subscription.
iCloud based and popping up is relatively fast.
I am very disappointed with Elation not integrated with any vital machines or scales. Since I am doing solo practice, I am trying to reduce employees' work because it is hard to get good quality of bilingual employees. I did vital signs for patients for some time, and realized that it takes quite long for vital signs and body weight. Since I have been using Elation, I contacted them. I heard that Elation didn't have plan for integration. I told them I was willing to buy the machines if Elation supported any machines.
They say I have to pay $2000 for scale(Seca). Basically they don't support it.
For vital signs Elation don't integrate any machine. You have to do it by yourself.
In terms of permanent medication list on the record, so many duplicated or triplicated medication list pop up. It is out of control. I contacted Elation , and not heard anything.
For customer services they are not accessible. It seems that they don't care of customer services once it is subscribed. No person to talk over the phone ever once it is subscribed. One time I was going to stop using Elation because I was not using it very much and they didn't have specific template for my need. That was the only time I was able to talk to them over the phone; I was able to resolve the issue. Since then no person to talk over the phone again.
They have dinner to invite future customers, and then no person to resolve issues over the phone unless the subscription is ended.
I am so happy!
I am able to work faster without errors.
I recently had to change from Soapware to Elation EHR. Soapware has shut down. I did demonstrations for about 15 software companies like some of the old ones but very popular ones. The biggest mistake a doctor can make is to go for an older software, that is clunky and slow. Never pick a software that has remote desktop connection needs. Those will be old and slow . I am glad I picked Elation. This is a cloud based software and is a pleasure to use. My staff and I had hardly a day of learning curve. It is a very smart software and very user-friendly. There are many software companies but many of them are cumbersome and slow. Elation is great and we love it.
Customization is very easy and once you do it you can work at a super speed. The only way a doctor can survive is to work fast at computer and pay enough attention to the patient before that. There are no phone calls from pharmacies. In a short time I have made many rx and orders templates that are reusable for future common complaints.
Just from one screen you are able to mix, match and patch to finish a complex note in two minutes including all 10 rx, 5 diff orders, 3 referrals, send the bill and close a note.
My staff and I both are excited and very satisfied with the performance. You will not go wrong with this software. Interface with the billing software is working great. It is not always necessary to use a complete software if that software is old and clunky.
They "get" us!
Ease of setup and use, and great for the frugal MD. We have adapted it to our general surgery practice and have used it for 3 years. Our billing service logs on and "harvests" our charges each week. The chart check system makes followup easy. Adaptable templates. Easy compliance, with help from the company if you want it. We have seen several practices fold or have to sell to a local foundation after spending a million dollars on a system that is too big.
Can't delete obsolete tags. Can't put in a short introductory phrase, like phonetic pronunciation of a last name at top--has to go in tags and stays forever.
We are a referral practice rather than a primary care practice, so I wish I could list the referring clinician closer to the top. I wish we could name our own report headers. But really, these are minor compared to the value for the money.
Easy to migrate to, fits most needs for medical charting
Affordable and fits basic charting needs
Easy setup/migration. Sales and support are very helpful. It fits most of our needs for medical charting.
Patient portal is not "family friendly" (parents with multiple children need to create and remember unique email addresses/logins for all). Minor updates are needed, like ability to add Handouts to visit note templates, attaching files to Passport message replies, etc - not major things, but requires our staff to repeatedly take extra steps/time to chart without these features.
Nearly a year in and I am still loving this product. So much.
Things I love about ElationEMR:
- My favorite part is that the writing area expands as I type, so I can see/edit the entire note incredibly easily.
- Only one tab is needed for the whole note.
- It saves every keystroke, so if for some reason the connection is lost, I haven't lost a thing.
- ePrescribing is smooth and fast.
- Unbelievably great and friendly customer service.
- It is totally intuitive to use.
Overall: The product works so smoothly, templates are a breeze to create, the entire system is intuitive, easy to learn and super easy to use, they are constantly adding improvements to an already fantastic product, and their customer service is a dream. Seriously. I once had an issue (that ended up being on my end) on a Sunday afternoon and sent a request for a call back the next day - I got a call back 20 min after I submitted the request. On a Sunday! I love this product; it makes my life so much easier.
It is so great that when I talk about it, I sound like I'm a salesperson for their company.
Primary care warhorse loves his EMR- who ever thought it could happen?
Your willingness to help small practices transfer their data from their current software nightmare to Elation - you're the best at this. Data transfer is by far the most anxiety provoking and painful parts of buying an EMR and most companies assume that you are on the hook for life no matter how painful it is to use their software. This company is pure disruption of an aging and underperforming industry - something we have needed for decades. It is time someone built an EMR for health care, not just for billing. You have done this and continue to improve your product. I have enormous respect for what you have done and continue to do.
Still no recall system and no lab interface with Quest or LabCorps. I know it's coming. I know that when these are done they will be done in Elation fashion and work effortlessly, but I hope you can do these soon.
Very happy with Elation
Easy to use.
Charts appear clean.
Would like to customize views- particularly the order in a patient's chart of medications, past medical history, problem list, social history. We should be able to change the order as we prefer.
We should also be able to customize the physical exam categories (such as Gen, eyes, resp, cvs). Some of these categories are incorrectly named (MSS, NS).
Would like to be able to fax prescriptions for controlled substances that do not read "electronically signed by" at the bottom.
Would like to be able to customize per physician the message (including phone number) that patients get sent for automatic appointment reminders. We have 3 physicians in the practice with 3 different phone numbers but we are only permitted to show 1 phone number in the automated reminder.
We were told that Elation had much experience working with Quest labs but there were no lab codes that are pre-populated. This all needed to be entered manually.
There is no way to delete tags or user-entered lab orders. We should be able to delete in case of errors.
Elation is my go-to EMR
My overall experience with Elation is very positive. It is my favorite EMR yet.
Elation works great. In our multidisciplinary medical setting, elation allows us to easily collaborate on patient care across many different disciplines.
My least favorite aspect of elation is how the referral system is a bit clunky. Our company has adapted to this clunkiness, but the software could improve in this area.
We tried out two other EMRs before using Elation. Elation has been orders of magnitude better than the others. It's intuitive, easy to learn, the patient portal works well, and importantly our revenue jumped 30% after we started using it. I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service. Can't recommend it highly enough!
The product has been great. As I said, I'm thrilled with what it does for us in terms of record keeping, scheduling, patient communication, and inter-office communication. There's nothing I've been disappointed with.
Powerful, intuitive, but not (yet) all-inclusive EHR. Not the best value. 2nd best EHR I've used.
Ability to transfer in my prior EHR documentation with only minimal to moderate pain
1. Scrolling "timeline" of notes and events
2. L-hand panel with patient summary
3. Logical charting format
4. Some nice "template-like" features
5. The next best thing to InLightEHR (but that EHR lost funding :()
6. Can view other documents while charting
7. Finds local/regional pharmacies/consultants with somewhat accurate demographics
8. Has almost every standard EHR feature
9. Fairly decent health maintenance module and nice (unobtrusive) reminders at beginning of each note
1. It could be more intuitive
2. Too many font and window colors- looks cluttered
3. Very rudimentary patient engagement tool (new update coming but adds another.
4. No medication dispensing/inventory management built in
5. No membership management built in
6. Poor order tracking as of now (hopefully this will change). You can't find a list of all uncompleted orders.
7. Poor in-office procedure documenting
easy to use! I appreciate the faxing feature, ability to integrate with labs/hospitals for lab orders and imaging, responsive customer service and fluidity in uploading documents
The reports never change nor is there an option to add a new report. I am constantly filing Dermatology reports under Misc because Derm doesn't exist! I can think of several other specialties that I have to list as misc which makes it difficult to find. I'm not impressed by the fact that I am unable to amend or edit any of the added lab values when trending. It can be quite frustrating to have to re-trend an entire report because RBC reads 55.2 rather than 5.52 ..erg!! Finally, it would be awesome if there was a texting/emailing feature to contact patients from elation. AND finally, the patient portal - patients are unable to access labs/imaging themselves. We would like to option to allow patients access to those reports rather then send them individually.
Great user interface and features
Excellent system but I wish they had a better pricing tier for practices with multiple providers
I really liked the fact that it interfaces with all pharmacies and major labs. This helps tremendously while running a busy practice and saves a lot of money in employees scanning documents.
I feel that have a person directly answer their help desk is more effective than sending an email and waiting for a day or two to get a response.
We tried two other EMRs before purchasing Elation and the difference between Elation and the other two is night and day. Elation is easy to use, intuitive, and helps us to be more productive. Our whole staff was using it easily within a day of purchasing it, and after one month of using it our revenue grew by 30%. They've been outstanding to work with during the onboarding process and have been extremely receptive and available when we have questions. I've recommended Elation to everyone I know who's looking for an EMR and I can't overstate how delighted I am with their product and their service.
There are no major issues with Elation at all. We've been more than delighted in the three months we've been using them.
Best EMR for small practice
Exceptional product using modern, intuitive technology which adapts to the times (transition to ICD10 is a breeze so far). Well thought out design which supports clinical care, enhancing efficiency and communication between staff, to and from patients and among other providers. No nickel and dime charges. Receptive customer service. Organized, easy to use chart. Able to meet Stage 1 Meaningful Use criteria without difficulty. High value.
There is nothing I dislike about ElationEMR. It has been a pleasure working this vendor.
Overall smooth transition and easy to use
Easy to connect with other physicians and see everything about a patient on one screen. Less clicking is faster work
It would be very helpful if some of the add on features they mentioned when I was choosing an EHR were actually being developed. I was told they were currently working on a camera app to take clinical photos...don't see it
Are they going out of business? No one ever returns our messages.
Ease of use for patient records w template notes, well organized.
Set was easy. Cost ok.
Interface well with our labs/pharmacies. No issues with prescribing
We like the patient portal: we only opened for outgoing messages.
Customer service is non existent
They do not answer calls or emails (in fact they do not have any voice mail set up)
They recommended Practice Suites as a billing partner ("we love them, great partner, will meet all your billing needs") and it totally destroyed my revenue cycle.
promised us an OB flow sheet when we signed up...3 years ago.
Most intuitive EMR I've ever used
Our practice has been using Elation EMR for that past 5 years and has been very satisfied with it. Implementation was fast and easy with excellent support. I trained my staff with a 7 min screen capture video and they were up and running. Doctors went in without any advanced training. I suggested they see 2 patients per half day with Elation on their first day and the rest still with paper charts. Most of them came back and said, "It was so easy, I just saw all my patient in Elation." Support has been excellent throughout. As the company has grown, support has been a little less immediate and personal than it was in the early years but remains prompt and excellent. I think we've only had a couple of downtimes in the past 5 years and never lasting more than 10 minutes. It does lack some features found in more established systems. These include no health maintenance tracking or reminders and no ability to template recurrent tasks. Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.
Small Private Practice
Wonderful overall experience with Elation
The ease of use. I can view almost everything I would ever need to see, all on one page. Easy and efficient to do notes, especially follow up visits.
It doesn’t interface with Labs (Labcorp, Sonora, etc) and no billing software available
Most intuitive, well-designed EMR I've ever used
Go visit a practice using Elation (and compare to others using different EMR's). Ask users if they like their EMR. I haven't met a single Elation user who does not love their EMR, while it's RARE for me to find a user of any other EMR system who even remotely likes their EMR. Unfortunately, with our practice joining a larger organization, we were forced to change systems and are three weeks deep into the new system (which is the biggest one in the industry and although powerful, clearly not created by physicians or intuitive by any means).
Switching to Elation required absolutely no downtime (hard to believe), and there are so many aspects of the EMR that are incredibly well thought out (the search functionality, web-based, easy templates, chronological timeline, patient portal, etc, etc - may be present in other EMR's but definitely not as well designed for the end user). I have used three other EMR's (Misys, eClinicalWorks, Epic), and Elation is hands down the easiest to use.