Tidio Reviews

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Price of this sofware is good and it's eay to use

Sometimes mobile app doesn't work, but it;s ok

We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

The major setback was the price of this product. It is a little expensive for smaller companies.

The feature that impressed me the most was how simple the entire setup was. Copy and paste some code and everything else is pretty much done for you. Then it's a matter of setting up your bot to respond to how you would talk to your customers. The software is really user friendly and just about anyone could master it in a couple of hours.

Nothing. The entire package suits my business and my needs.

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

It's VERY easy to use, and it's not like one of that software where you need 'premium' for this add-on, (in this case, chat-bots), where they are all free, but there is a limit instead, which I find a lot better. Their customer support is 24/7, so no matter wherever you are in the world, you will always get a speedy response.

Attempting to connect Instagram and Messenger failed within the API connection, but that's completely fine, as it's not mandatory.

I used many automation tools for all my support channels. but what I loved the most is its UI and Chatbot creating ability in lesser time. Moreover, All the channels in one place with a Mobile Application

Just they need to add WhatsApp API Also. But that's not likely a cons ;)

I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.

If you want to use their chatbot then it is so costly.

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products.

Have not found any thing like this yet.

A chatbot that hands off to a live person was critical.

Can't think of any yet but I will update if I find any.

The solution helps us to engage with the visitor. I was imiediately able to understand the user interface, the support helped quickly, when we asked about integrations and user capabilities. I think it has a great design, FB messanger and instagram integration is possible. It has also a compelling, great looking, website widget.

The team was irritated by the loud sound of notifications, which we were not able to turn off. The chatbot is quite costly and overall pricing was the problem in our final desicion.

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

Nothing! I haven't found any cons as of yet.

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Nice looking live chat window templates. Integration of live chat with e-mail CRM.

A very limited free version, if you have any traffic and want to use chatbots - you need the paid version.

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

Nothing to complain about the software, but I think products&pricing modules could be better.

Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.

I don't think there is anything I dislike about Tidio.

I personally feel that the basic level pricing is too high. We have tried Twak.to as well, and that it offers free Visitor List and Pages information, however aesthetic wise and chatbots was what made us try Tidio. But find that even Notification, Visitor Pages arent't available under free plan. Same for the initiating a Chat. Which of course does made me switch to Whatsapp Free option as thats exactly what Tidio does as a free so why use Tidio

Pricing - Is a too high even for the Communicator Plan

The software has greatly improved communication with the customer and consequently increased sales and customer satisfaction for us, the software has an excellent cost-benefit, and easy integration with the website and Facebook.

I can't think of any negative points for this tool. I can really say that it meets all the needs of the company.