Tidio Reviews

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

What I don't really like is the quality of the payment plan and what's involved in the package

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

Easiest way of attending to clients in the shortest time at ago

Delay in approvaling accounts and disable them without giving a clear reason

Support team is so quick, good and friendly dashboard and quick on loading

the software only has postive impacts a for the min time i have used it

Automated chat features and lead generation

the app has not worked very will since i installed windows 11, as such i have reverted to using the web version and also the mobile version.

Enables us give quick assistant to our clients in that even chart bot can to programmed

It becomes expensive in the long run since it needs experts

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

I like how easy it is to use and implement.

It's missing really basic features such as BOLD, ITALICS, and the ability to use hyperlinks. They put too much of an emphasis on bots but not the basics of using a chat program.

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Tidio is cheap with even a free version to up to three agents. I like the live canning, they help me in formatting quick responses

The mobile application does not sync well with the desktop application for notifications

Having full control of how your chatbot interacts with customers is huge. The application is very simple to use, even for a non-technical person. The integration with adding it to your website is very straightforward and quick (coding ability required). This has been an excellent tool in our arsenal to increase sales.

At this time, we have tried to implement the automated response feature at least once, which was when it was first offered. It didn't work the way I expected it to or maybe the data we had did not produce any results that would benefit us. I have not gone back to try it again but perhaps it should be revisited. The website and mobile application (phone: Samsung S21 ultra) are extremely slow to load up at times. I almost can't use the mobile application, which is irritating.

Software is easy to open a chat with client in the application, it is easy to install on the website

the tool is easy for me and have no issue with this for now

Online chat is great. I can see visitors.

member seat charge is a little expensive

The Live chat, and the chatbots are very helpful at keeping our support streamline.

The fact the most of the features I would actually use are blocked behind a pay wall.

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

enabling me to know what's the other party writing

the new design is really bad, the old one was easier

If you want to increase your site engagement, then you need software that will notify you when a visitor visits your site in real-time and this is what Tidio does best.The availability of the mobile app is a plus, this means you can take it with you everywhere.

I have used it for over 2 years now and I can't complain.

Chatting live and seamlessly with clients and site visitors.

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!

The product is very easy to implement, and can be customisted in many ways.

Everything is good - so nothing to complain about