Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Internet
- Company size: 51-200 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Helpful to understand and act upon promotors and detractors
Reviewed on 2020/08/18
Pros
- Great tool to identify detractors and promotors of your SaaS product and act upon these findings
- Seemless integration in our existing ecosystem
- Service team helpful if needed
Cons
- There could be more options to customize the look and feel of the NPS
- We are missing a few export features that would help us to automate next steps better
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great tool to segment your users and get feedback easily.
Reviewed on 2017/07/12
Interesting way to collect feedback from my users.
Pros
Easy integration, and also easy to use for my users. And the support is blazing fast when you have a question, they help a lot. Do not hesitate to contact them because some APIs are not yet documented.
Cons
It lacks an intermediate plan for those who don't have that much monthly users. Apart from that, the product is good.
