ChiroTouch

4.0 (1,058)
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The Cloud Standard in Chiropractic Software

Overall rating

4.0 /5
(1,058)
Value for Money
3.7/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
3.8/5

75%
recommended this app
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1058 Reviews

Steven
Steven
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

chirotouch review

Reviewed on 2024/12/20

Have been using Chirotouch for 16years. IT offers the potential to do anything needed in a clinic...

Have been using Chirotouch for 16years. IT offers the potential to do anything needed in a clinic environment

Pros

cloud availability to be able to go online from any devise

Cons

Customer service. Hard to reach and slow to correct issues

Tyler
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product

Reviewed on 2024/12/20

Pros

The cloud, being able to access the EHR from a show or event is great to take payments and have an up to minute schedule.

Cons

Can sometimes be slow- loading documents of inserting information can sometimes take a while.

Alternatives Considered

ATLAS

Reasons for Switching to ChiroTouch

The price and the cloud won me over to ChiroTouch
Jeff
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

BAD CUSTOMER SUPPORT

Reviewed on 2024/12/12

Bad enough to consider pulling out completely and taking a loss.
When a customer is willing to eat...

Bad enough to consider pulling out completely and taking a loss.
When a customer is willing to eat the cash they spent to date, plus the 6mos min commitment, you'd think some intelligent person at the company would care...guess not!

Pros

Aside from the sweet sales person and it being cheap, not much. RUN for the hills and do not buy. Unless you have time as a business owner to chase answers and babysit.

Cons

- Customer service and direction are BAD!
- Implementation and support doing it are BAD!
- We had to go up the ladder to request that our first specialist be removed from our project.
- The 2nd one was a little better but not what we are used to
- Now we are experiencing issues with their merchant services side and still aren't able collect payment b/c the guys can never get us a correct answer and refuses to take my advice for a ZOOM or TEAMS mtg

Alternatives Considered

CHIROSPRING

Reasons for Switching to ChiroTouch

Cheaper in price - NEVER AGAIN
Virginia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ChiroTouch 3040

Reviewed on 2024/12/20

Overall chirotouch has been great and easy to learn.

Overall chirotouch has been great and easy to learn.

Pros

I love the ease of correcting errors on claims with the refresh button.

Cons

If a patient has 2 different insurances chirotouch only gives total amount received but does not have an option to see how much each insurance paid.

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kraft Family Chiropractic

Reviewed on 2024/12/20

I have been with ChiroTouch for nearly 20 years now

I have been with ChiroTouch for nearly 20 years now

Pros

Great customer service. ChiroTouch is the easiest program to use.

Cons

Nothing i have had nothing but good experiences with ChiroTouch

Alternatives Considered

Platinum system

Reasons for Switching to ChiroTouch

Platinum you have to rent per month ChiroTouch i could buy
Chip
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Let's Get People Well!

Reviewed on 2024/12/21

It has been good with the ability to grow the office, only with a few bumps in the road.

It has been good with the ability to grow the office, only with a few bumps in the road.

Pros

The style and interface of Chirotouch. It looks great and visually appealing when working on notes and checking people out.

Cons

It can be limiting to certain abilities that a Chiropractic and Nutrition office is able to do based on the functions in the software. This is about the online version, the desktop version might be different.

Kristin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Smooth notes

Reviewed on 2024/12/20

Smooth transition from initial system. Was not as smooth when went to cloud based system. ...

Smooth transition from initial system. Was not as smooth when went to cloud based system. Would've been better if we were prepared to start a whole new system.

Pros

The easy of customizing notes. How the front desk and rest of system works together. Salt for diagnosis and charges

Cons

Statements and how billing prints statements.

CHAD
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Enjoy the product

Reviewed on 2024/12/23

Overall it flows well together and makes thing easier

Overall it flows well together and makes thing easier

Pros

Ease of scheduling, note taking and texting patients

Cons

Can't use an iPad and patient statements aren't detailed as to if the balance was due to deductible, copay etc.

Robert
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Consistently improving product

Reviewed on 2024/12/21

positive. they work in improving their product

positive. they work in improving their product

Pros

can easily modify notes and macros and other items.

Cons

need better integration of Indexes into the notes.

Alternatives Considered

Jane

Reasons for Switching to ChiroTouch

because of the amount of people I knew using CT
Sam
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Physical Therapist review of ChiroTouch

Reviewed on 2024/12/20

Overall ChiroTouch is a fair EMS for use and function.

Overall ChiroTouch is a fair EMS for use and function.

Pros

Functional writing program for narrative style notes which does carry over to next days notes for each patient. Many of the feature work great for Chiropractic needs in keeping up with notes.

Cons

Not very friendly to use for physical therapy. Most the features are not usable due to having to change parameters with each note such as using accurate time in and out, changes in exercises and subjective statements and assessments, treatment minutes and changes that have to be manually entered every visit. It would be nice if there was a way to correlate unit charges with minutes and modalities used so fewer mistakes are possible.

Patrick
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

CT cloud.

Reviewed on 2024/06/13

I am going Live tomorrow with another EHR software. I’ve been with CT since 2015 and switched to CT...

I am going Live tomorrow with another EHR software. I’ve been with CT since 2015 and switched to CT cloud last summer. It is a disaster. And they just tell me to put a ticket in.

Pros

It is kind of similar to the server version I had for years.

Cons

CT cloud is a very poor version of what I expected from CT. It is a fraction of the quality from the server version.

Customer service is poor. When you open a ticket, if they don’t like what you have open, they will close it or never get back to you.

Alternatives Considered

Genesis Chiropractic Software

Reasons for Switching to ChiroTouch

Unfortunately i did. Switching to Genesis tomorrow, actually
Bethany
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

ChiroTouch is comparative

Reviewed on 2023/11/10

I have been using ChiroTouch since 2016 (before that I used SmartCloud). There were many features...

I have been using ChiroTouch since 2016 (before that I used SmartCloud). There were many features in SmartCloud that were superior to ChiroTouch and visa versa. All in all, I like the software and have no difficulties using it.

Pros

User friendly. Easy to learn and understand.

Cons

The reports are complex and do not give you the specific information you need at times.

Leah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

overall happy

Reviewed on 2024/12/20

Pros

Doctor Friendly, easy to put notes in for patients

Cons

not billing friendly, wish payment would auto allocate to the corresponding day

jack
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good customizing

Reviewed on 2024/12/20

So far so good, getting use to the cloud version vs the server

So far so good, getting use to the cloud version vs the server

Pros

Ability to customize macros in SOAP notes

Cons

not very friendly to small screens on certain pages

MARY
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great program

Reviewed on 2024/12/20

great ive had no problems its self explanatory even for the Dr's to use

great ive had no problems its self explanatory even for the Dr's to use

Pros

it very user friendly I love the notes i love the scheduling i love the online scheduling my patients can use it and they love it

Cons

Its needs to be easier for 2 doctors in 1 office to use

Shelly
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cheers to getting better!

Reviewed on 2024/12/20

When we first started this beta program, support was a joke. It was such a hard transition form...

When we first started this beta program, support was a joke. It was such a hard transition form server-based. I feel better about it now. I have a biller from Chirotouch that I have constant contact with which makes that end easier.

Pros

They are ever-evolving. Thigs are getting cleaned up and things are getting easier to use.

Cons

When we first signed up it was overwhelming and not so user-friendly. We have had it for 3 years, and it is getting better all the time.

Sara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Software

Reviewed on 2024/12/20

I've used ChiroTouch for 4 years and can't imagine doing notes any other way. The integration of...

I've used ChiroTouch for 4 years and can't imagine doing notes any other way. The integration of global payments makes bookkeeping easy.

Pros

Easy to navigate, comprehensive videos and articles with instructions on every feature

Cons

I don't have any specific complaints about the software.

Annabelle
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WE LOVE CT CLOUD!!!

Reviewed on 2024/12/20

We migrated from Classic and we have NEVER regretted it!

We migrated from Classic and we have NEVER regretted it!

Pros

The ease of use! Everything you need is always right there!

Cons

Haven't found one yet - guess we'll have to let you know IF we do

Kimberly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Boyer Chiropractic and ChiroTouch

Reviewed on 2024/12/20

ChiroTouch customer service is marvelous! Always very prompt and friendly.

ChiroTouch customer service is marvelous! Always very prompt and friendly.

Pros

I love the drag and drop options. Also, the patients love our text reminders and this has helped tremendously with minimizing missed appointments.

Cons

I am still learning about allocating payments.

Jeff
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ChiroTouch is the BEST!!

Reviewed on 2024/12/20

Pros

Workflow functionality is fantastic. Everything we need to make our practice run smoothly is at our fingertips!

Cons

Lots of moving pieces so the learning curve is a bit steep. They are adding trainings all the time to improve this though.

Brandon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I wish I had never integrated this software.

Reviewed on 2023/11/14

Unorganized and complex start up. I do not like not being able to get customer service with an...

Unorganized and complex start up. I do not like not being able to get customer service with an actual person. I am not happy that I was pushed toward the cloud based system. I was assured it was ready but my trust was broken long ago. I didn’t switch for that reason. I’m glad I didn’t, look at the reviews! As I near the last chapter of my career, I will walk away with a bad taste pertaining to my entire experience with ChiroTouch.

Pros

I like that I can use it on my iPad so I don’t have computers in every room.

Cons

Cost, lack of customer service, CT community. My biggest gripe pertains to the complete lack of customer service. Many of us would still like to talk to a real person. The email or chat never does anything but waste time. I pay every month but feel I’m on my own when there’s an issue.

Luke
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product!

Reviewed on 2024/12/20

They were very thorough on the onboarding process. They were quick to get me setup and everything I...

They were very thorough on the onboarding process. They were quick to get me setup and everything I needed. Now my process of billing payers is quick and easy. It is also nice to have all of the hot buttons and macros setup on the electronic records. It keeps everything organized with the patient ledgers and notes and makes doing notes so much faster.

Pros

Easy, convenient, helpful with insurance billing. The support team was incredibly helpful whenever there was an issue.

Cons

There is a maintenance period every Sunday night which can be annoying if you are hoping to do some work before Monday morning. This is for the cloud service.

Sonia
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love CT

Reviewed on 2024/12/20

since we switched to the cloud CT its been great

since we switched to the cloud CT its been great

Pros

chirotouch has been awesome its very user friendly

Cons

We havent had any issues since we switched to Ct cloud

Melissa
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

New employee loving the ease of this program

Reviewed on 2024/12/20

This is the first program of it's kind that I have used and I find it extremely user friendly.

This is the first program of it's kind that I have used and I find it extremely user friendly.

Pros

I like that we can do "hot buttons" with the common things relative to our practice to make it easier to use day in and day out.

Cons

Not being able to link our most used radiology imaging company to get reports instantly.

Nicholas
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Conveince wherever you are

Reviewed on 2024/12/20

IT is a great program that is improving weekly. It is easy to get in touch with someone for help....

IT is a great program that is improving weekly. It is easy to get in touch with someone for help. Easy to use. Good training programs.

Pros

I like the conveinence of being able to access the program from anywhere.

Cons

They are still working on improvements for the program. which is great but still wish for access to send faxes directly from the program and to be able to charge credit card fees easily.