ChiroTouch Reviews

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1058 Reviews

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
chirotouch review
Reviewed on 2024/12/20
Have been using Chirotouch for 16years. IT offers the potential to do anything needed in a clinic...
Have been using Chirotouch for 16years. IT offers the potential to do anything needed in a clinic environment
Pros
cloud availability to be able to go online from any devise
Cons
Customer service. Hard to reach and slow to correct issues
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product
Reviewed on 2024/12/20
Pros
The cloud, being able to access the EHR from a show or event is great to take payments and have an up to minute schedule.
Cons
Can sometimes be slow- loading documents of inserting information can sometimes take a while.
Alternatives Considered
ATLASReasons for Switching to ChiroTouch
The price and the cloud won me over to ChiroTouch- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
BAD CUSTOMER SUPPORT
Reviewed on 2024/12/12
Bad enough to consider pulling out completely and taking a loss.
When a customer is willing to eat...
Bad enough to consider pulling out completely and taking a loss.
When a customer is willing to eat the cash they spent to date, plus the 6mos min commitment, you'd think some intelligent person at the company would care...guess not!
Pros
Aside from the sweet sales person and it being cheap, not much. RUN for the hills and do not buy. Unless you have time as a business owner to chase answers and babysit.
Cons
- Customer service and direction are BAD!
- Implementation and support doing it are BAD!
- We had to go up the ladder to request that our first specialist be removed from our project.
- The 2nd one was a little better but not what we are used to
- Now we are experiencing issues with their merchant services side and still aren't able collect payment b/c the guys can never get us a correct answer and refuses to take my advice for a ZOOM or TEAMS mtg
Alternatives Considered
CHIROSPRINGReasons for Switching to ChiroTouch
Cheaper in price - NEVER AGAIN- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ChiroTouch 3040
Reviewed on 2024/12/20
Overall chirotouch has been great and easy to learn.
Overall chirotouch has been great and easy to learn.
Pros
I love the ease of correcting errors on claims with the refresh button.
Cons
If a patient has 2 different insurances chirotouch only gives total amount received but does not have an option to see how much each insurance paid.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kraft Family Chiropractic
Reviewed on 2024/12/20
I have been with ChiroTouch for nearly 20 years now
I have been with ChiroTouch for nearly 20 years now
Pros
Great customer service. ChiroTouch is the easiest program to use.
Cons
Nothing i have had nothing but good experiences with ChiroTouch
Alternatives Considered
Platinum systemReasons for Switching to ChiroTouch
Platinum you have to rent per month ChiroTouch i could buy- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Let's Get People Well!
Reviewed on 2024/12/21
It has been good with the ability to grow the office, only with a few bumps in the road.
It has been good with the ability to grow the office, only with a few bumps in the road.
Pros
The style and interface of Chirotouch. It looks great and visually appealing when working on notes and checking people out.
Cons
It can be limiting to certain abilities that a Chiropractic and Nutrition office is able to do based on the functions in the software. This is about the online version, the desktop version might be different.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Smooth notes
Reviewed on 2024/12/20
Smooth transition from initial system. Was not as smooth when went to cloud based system. ...
Smooth transition from initial system. Was not as smooth when went to cloud based system. Would've been better if we were prepared to start a whole new system.
Pros
The easy of customizing notes. How the front desk and rest of system works together. Salt for diagnosis and charges
Cons
Statements and how billing prints statements.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Enjoy the product
Reviewed on 2024/12/23
Overall it flows well together and makes thing easier
Overall it flows well together and makes thing easier
Pros
Ease of scheduling, note taking and texting patients
Cons
Can't use an iPad and patient statements aren't detailed as to if the balance was due to deductible, copay etc.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Consistently improving product
Reviewed on 2024/12/21
positive. they work in improving their product
positive. they work in improving their product
Pros
can easily modify notes and macros and other items.
Cons
need better integration of Indexes into the notes.
Alternatives Considered
JaneReasons for Switching to ChiroTouch
because of the amount of people I knew using CT- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Physical Therapist review of ChiroTouch
Reviewed on 2024/12/20
Overall ChiroTouch is a fair EMS for use and function.
Overall ChiroTouch is a fair EMS for use and function.
Pros
Functional writing program for narrative style notes which does carry over to next days notes for each patient. Many of the feature work great for Chiropractic needs in keeping up with notes.
Cons
Not very friendly to use for physical therapy. Most the features are not usable due to having to change parameters with each note such as using accurate time in and out, changes in exercises and subjective statements and assessments, treatment minutes and changes that have to be manually entered every visit. It would be nice if there was a way to correlate unit charges with minutes and modalities used so fewer mistakes are possible.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
CT cloud.
Reviewed on 2024/06/13
I am going Live tomorrow with another EHR software. I’ve been with CT since 2015 and switched to CT...
I am going Live tomorrow with another EHR software. I’ve been with CT since 2015 and switched to CT cloud last summer. It is a disaster. And they just tell me to put a ticket in.
Pros
It is kind of similar to the server version I had for years.
Cons
CT cloud is a very poor version of what I expected from CT. It is a fraction of the quality from the server version.
Customer service is poor. When you open a ticket, if they don’t like what you have open, they will close it or never get back to you.
Alternatives Considered
Genesis Chiropractic SoftwareReasons for Switching to ChiroTouch
Unfortunately i did. Switching to Genesis tomorrow, actually- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
ChiroTouch is comparative
Reviewed on 2023/11/10
I have been using ChiroTouch since 2016 (before that I used SmartCloud). There were many features...
I have been using ChiroTouch since 2016 (before that I used SmartCloud). There were many features in SmartCloud that were superior to ChiroTouch and visa versa. All in all, I like the software and have no difficulties using it.
Pros
User friendly. Easy to learn and understand.
Cons
The reports are complex and do not give you the specific information you need at times.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
overall happy
Reviewed on 2024/12/20
Pros
Doctor Friendly, easy to put notes in for patients
Cons
not billing friendly, wish payment would auto allocate to the corresponding day
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good customizing
Reviewed on 2024/12/20
So far so good, getting use to the cloud version vs the server
So far so good, getting use to the cloud version vs the server
Pros
Ability to customize macros in SOAP notes
Cons
not very friendly to small screens on certain pages
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great program
Reviewed on 2024/12/20
great ive had no problems its self explanatory even for the Dr's to use
great ive had no problems its self explanatory even for the Dr's to use
Pros
it very user friendly I love the notes i love the scheduling i love the online scheduling my patients can use it and they love it
Cons
Its needs to be easier for 2 doctors in 1 office to use
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cheers to getting better!
Reviewed on 2024/12/20
When we first started this beta program, support was a joke. It was such a hard transition form...
When we first started this beta program, support was a joke. It was such a hard transition form server-based. I feel better about it now. I have a biller from Chirotouch that I have constant contact with which makes that end easier.
Pros
They are ever-evolving. Thigs are getting cleaned up and things are getting easier to use.
Cons
When we first signed up it was overwhelming and not so user-friendly. We have had it for 3 years, and it is getting better all the time.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2024/12/20
I've used ChiroTouch for 4 years and can't imagine doing notes any other way. The integration of...
I've used ChiroTouch for 4 years and can't imagine doing notes any other way. The integration of global payments makes bookkeeping easy.
Pros
Easy to navigate, comprehensive videos and articles with instructions on every feature
Cons
I don't have any specific complaints about the software.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WE LOVE CT CLOUD!!!
Reviewed on 2024/12/20
We migrated from Classic and we have NEVER regretted it!
We migrated from Classic and we have NEVER regretted it!
Pros
The ease of use! Everything you need is always right there!
Cons
Haven't found one yet - guess we'll have to let you know IF we do
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boyer Chiropractic and ChiroTouch
Reviewed on 2024/12/20
ChiroTouch customer service is marvelous! Always very prompt and friendly.
ChiroTouch customer service is marvelous! Always very prompt and friendly.
Pros
I love the drag and drop options. Also, the patients love our text reminders and this has helped tremendously with minimizing missed appointments.
Cons
I am still learning about allocating payments.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ChiroTouch is the BEST!!
Reviewed on 2024/12/20
Pros
Workflow functionality is fantastic. Everything we need to make our practice run smoothly is at our fingertips!
Cons
Lots of moving pieces so the learning curve is a bit steep. They are adding trainings all the time to improve this though.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I wish I had never integrated this software.
Reviewed on 2023/11/14
Unorganized and complex start up. I do not like not being able to get customer service with an...
Unorganized and complex start up. I do not like not being able to get customer service with an actual person. I am not happy that I was pushed toward the cloud based system. I was assured it was ready but my trust was broken long ago. I didn’t switch for that reason. I’m glad I didn’t, look at the reviews! As I near the last chapter of my career, I will walk away with a bad taste pertaining to my entire experience with ChiroTouch.
Pros
I like that I can use it on my iPad so I don’t have computers in every room.
Cons
Cost, lack of customer service, CT community. My biggest gripe pertains to the complete lack of customer service. Many of us would still like to talk to a real person. The email or chat never does anything but waste time. I pay every month but feel I’m on my own when there’s an issue.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product!
Reviewed on 2024/12/20
They were very thorough on the onboarding process. They were quick to get me setup and everything I...
They were very thorough on the onboarding process. They were quick to get me setup and everything I needed. Now my process of billing payers is quick and easy. It is also nice to have all of the hot buttons and macros setup on the electronic records. It keeps everything organized with the patient ledgers and notes and makes doing notes so much faster.
Pros
Easy, convenient, helpful with insurance billing. The support team was incredibly helpful whenever there was an issue.
Cons
There is a maintenance period every Sunday night which can be annoying if you are hoping to do some work before Monday morning. This is for the cloud service.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love CT
Reviewed on 2024/12/20
since we switched to the cloud CT its been great
since we switched to the cloud CT its been great
Pros
chirotouch has been awesome its very user friendly
Cons
We havent had any issues since we switched to Ct cloud
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
New employee loving the ease of this program
Reviewed on 2024/12/20
This is the first program of it's kind that I have used and I find it extremely user friendly.
This is the first program of it's kind that I have used and I find it extremely user friendly.
Pros
I like that we can do "hot buttons" with the common things relative to our practice to make it easier to use day in and day out.
Cons
Not being able to link our most used radiology imaging company to get reports instantly.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Conveince wherever you are
Reviewed on 2024/12/20
IT is a great program that is improving weekly. It is easy to get in touch with someone for help....
IT is a great program that is improving weekly. It is easy to get in touch with someone for help. Easy to use. Good training programs.
Pros
I like the conveinence of being able to access the program from anywhere.
Cons
They are still working on improvements for the program. which is great but still wish for access to send faxes directly from the program and to be able to charge credit card fees easily.