RingEX Reviews
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1201 Reviews
- Industry: Semiconductors
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Program very easy to use at a very accessible price, I love it.
Reviewed on 2023/04/12
RingCentral has integrated numerous modes of communication into a single app, each of which may be...
RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.
Pros
RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.
Cons
The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.
- Industry: Medical Practice
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review For RingCentral MVP
Reviewed on 2024/03/08
Pretty awesome and amazing and I would recommend that RingCentral to all of my friends.
Pretty awesome and amazing and I would recommend that RingCentral to all of my friends.
Pros
I like RingCentral MVP because this is an all-in-one unified communications app for businesses. It provides messaging, video, and phone solutions in a single, unified application.
Cons
One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not worth the stress
Reviewed on 2024/01/19
Frustrating, and overwhelming with issues. Customer service will drag you around until you accept...
Frustrating, and overwhelming with issues. Customer service will drag you around until you accept to live with the issues.
Pros
Moblie app. Integrations with other companies.
Cons
Customer service. Features and functionality.
Response from RingCentral
Brian, the Review Team would love the opportunity to work with you to improve your experience. Please email us at [email protected] so we can begin the conversation. We hope to hear back from you soon!
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great for managing faxes!
Reviewed on 2024/03/06
Overall, this is a good product and easy to use.
Overall, this is a good product and easy to use.
Pros
Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.
Cons
Unable to add all accounts without logging out and back in.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Paralegal Review of RingEx
Reviewed on 2024/07/18
Pros
The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.
Cons
It is inconvenient not having a local area code number.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Overall works really well but they WILL NOT STOP PESTERING for reviews/feedback
Reviewed on 2023/05/25
Their platform is solid. The features are extensive. The call quality is good. The configuration...
Their platform is solid. The features are extensive. The call quality is good. The configuration backend is a bit wonky. They simply beg for feedback way way WAY too often. This has been going on for years.To everyone at RingCentral reading this. You DO NOT have consent to contact me or our company about this feedback. It's disgusting I now have to write this every time I leave feedback to not get a followup call.
Pros
Features and functionality is great. Very extensive and works reliably. Apps are available for desktop, mobile, and tablet that all work pretty well (once you get past the takeover-popups)
Cons
THEY. WILL. NOT. STOP. PESTERING. FOR. FEEDBACK. I cannot go 24 hours without a popup/takeover/email/phone call from RingCentral BEGGING me to tell them what I think of the software and to announce whatever new feature they released. Just this week, 3 different phone calls begging for feedback. This morning I get "Desktop app refresh" begging me to turn on the new interface which showed a dozen different "what this button does" "what that button does" popups. The tablet did the same thing yesterday and it took 5 minutes to get past all the "new feature" popups... every last one of them pointed to buttons and functions that have been there for years.The icing on the cake was a few months back I left them feedback about this very problem. I specifically selected that they MAY NOT contact me further about the issue. Not even an hour later they call me on the phone, interrupting me at work, to get more details... Had to block the number. A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact about the feedback. Meanwhile they emailed me about it twice with #NOCONSENT clearly written in the subject field.We use maybe a dozen different software packages/platforms for our business. RingCentral single handedly accounts for 80%+ of the "please leave feedback" and "check out this new feature" popups/emails.
Alternatives Considered
Five9Reasons for Switching to RingEX
When purchasing RingCentral it had the right combination of features we needed at the time.- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
why we like ringcentral
Reviewed on 2024/04/24
Pros
That we can integrate it our customer service website so that the calls link together
Cons
that it does not always show the caller id
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
RingCentral MVP
Reviewed on 2024/03/08
I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and...
I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed.
Pros
Easy to use on Mobile phone and link your ext to your mobile app. Easy to transfer calls to the correct person. Can log in and out when needed.
Cons
Voicemail not linked to email address to come through as an email.
- Industry: Accounting
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Program extremely simple to use at an entirely open value, I love it
Reviewed on 2024/05/09
Pros
RingCentral MVP joins every one of the major prerequisites for viable correspondence into a solitary program that sudden spikes in demand for your own PC. Inside a solitary connection point, I'm ready to screen and answer approaching calls, instant messages, faxes, and immediate messages from different clients.
Cons
The principal change from utilizing a conventional work area telephone to a work area application is one of the downsides of RingCentral MVP. Regardless of where you take your PC, you can now accept your calls with you. Despite the fact that getting accustomed to it requires a smidgen of investment, the experience has been positive overall.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Ring Central Review
Reviewed on 2023/11/07
Pros
I like the multiple functions of the system that act as a real telephone.
Cons
Some functions don’t operate easily and can hinder work communication. Changing the settings doesn’t always improve the problems either.
Response from RingCentral
The Review Team appreciates your feedback! We would love to assist in improving your experience however we can. Please email us at [email protected]. Thank you!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The go to phone system for SMB.
Reviewed on 2023/08/29
I was impressed with using RingCentral MVP functionalities.
I was impressed with using RingCentral MVP functionalities.
Pros
Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay connected with team members, prospects, and customers.
Cons
This does not happen often but there could be a lag once in a blue moon.
Response from RingCentral
Walter, the Review Team appreciates you for taking the time to leave a review! We are happy you enjoy the diversity in device options and product functionality. Thank you for being a committed user!
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great VOIP office system
Reviewed on 2023/12/22
RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no...
RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no plans of moving.
Pros
RingCentral has a great phone/desktop app that allows for great management.
Cons
I wish all users could text from our main number.
Response from RingCentral
Chris, thank you for your positive review; the Review Team is proud that RingCentral has been a great experience for your office communication needs. We appreciate your feedback, and if you ever have further information you would like to share, please don't hesitate to reach out.
We appreciate your business!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An alternative for a phone number for freelancers
Reviewed on 2023/11/02
We tried different call applications but this one was the best! I am working as a freelancer with...
We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up.
Pros
Inliked the voice mail option, since I am working in a different time zone, remotely.
Cons
Nothing major, just sometimes I need to re-log in.
Response from RingCentral
Hi Aleksandar, the Review Team appreciates your feedback! If you would like to share more, email us at [email protected].
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Access your office phone from anywhere in the world with the phone App.
Reviewed on 2023/06/19
I've loved using Ring Central. It's easy and accessible to handle any business necessary without...
I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App.
Pros
I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number.
Cons
I honestly don't have anything negative to say about it.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good features
Reviewed on 2023/12/08
Good, but can be excellent. I like all the features it has
Good, but can be excellent. I like all the features it has
Pros
I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls.
Cons
The app most of the time works very slow, and is not just in my computer because my colleagues has the same issue. I need to close it and open it back few times during the day
Response from RingCentral
Hey Dionel, thank you for your feedback! The Review Team would love to hear more from you and assist in improving your experience; please email us at [email protected]. Thank you!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ring Central - Yes Please
Reviewed on 2023/09/14
Great experience. We continue to use it.
Great experience. We continue to use it.
Pros
I like the way my voicemails are transcribed and emailed to me. I like the directory. I like the ease of transferring calls or forwarding them to another office.
Cons
It was sort of hard to understand at firs, but once I played with it more I was able to be more familiar.
Response from RingCentral
Ron, the Review Team appreciates your feedback; we are happy you are having a great experience with our product. Thank you for being a loyal customer!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ring Central (Thumbs Up)
Reviewed on 2023/11/13
Great product overall. Everything has its cons, but this is a great system.
Great product overall. Everything has its cons, but this is a great system.
Pros
Very versatile, easy to use. You can call, text and fax all in one system.
Cons
Hmmmm. Can't think of any right now. Must be good.
Response from RingCentral
Hi Audra, the Review Team is proud to offer you a versatile and easy product with minimal to no cons! If you would like to email us and continue to discuss your experience with us and our product, please email [email protected]. Thank you!
- Industry: Capital Markets
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Professional Service
Reviewed on 2023/11/16
Set up worked well - the integration was easy and my prospects are treated professionally
Set up worked well - the integration was easy and my prospects are treated professionally
Pros
They protect my company from missing calls and act professionally
Cons
the cost could be less - but the service is great
Response from RingCentral
Stephen, the Review Team appreciates your great feedback! If you would like to share more, email us at [email protected].
We appreciate your loyalty, Stephen!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great option for any business!
Reviewed on 2023/09/20
Overall experience has been good. It was easy to integrate into our system and no one has experience...
Overall experience has been good. It was easy to integrate into our system and no one has experienced any issues thusfar.
Pros
Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of communication.
Cons
We have had no issues to date and are satisfied with RingCentral
Response from RingCentral
Hi Erica, the Review Team appreciates your stellar feedback, and we are glad that you have not experienced any issues to date!
Feel free to email us at [email protected] to continue this conversation and discuss your product opinions further. Thank you!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ring Central Review
Reviewed on 2023/08/28
I like that I can manage my calls from anywhere and call out not using my phone number.
I like that I can manage my calls from anywhere and call out not using my phone number.
Pros
I like that I can call out of my cell phone not using my phone number to customers.
Cons
I do not like that when I am not connected to wifi I drop calls
Response from RingCentral
Jennifer, the Review Team appreciates your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0. We hope this helps regarding dropped calls without connection; thank you!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good working tool
Reviewed on 2023/12/09
Pros
Not missing any important phone call, the system records everything and also takes voice messages perfectly
Cons
Nothing to say against this tool, overall works perfectly
Response from RingCentral
Hi Belen, the Review Team appreciates your review! We would love to learn how to improve your experience and rating. Please email us at [email protected] so we can get the conversation going.
Thank you for your loyalty and business!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ring Central a usefull tool for companies with a global workforce
Reviewed on 2023/11/12
Pros
We love how RingCentral MVP integrates with various tools, such as Google Microsoft 365 which our business uses daily. This enhances communication & efficiency by bringing these platforms to our employees based in different countries.
Cons
We find RingCentral MVP to be expensive compared to other communication software. But we still use it as it is worth for the services they provide.
Response from RingCentral
Hi Summer, thank you for sharing how our product's integration abilities and the services we provide benefit you! We appreciate you taking the time to express your experience.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
RingCentral for Non-Profits
Reviewed on 2023/11/09
Pros
We used this when we wanted to bring in a VOIP system. It was tested and used for a few weeks but we decided to go in a different direction. It is a good overall system.
Cons
It wasn't bad, just needed a bit more refinement. The app is useful but we just went with teams.
Response from RingCentral
Thank you for your feedback. We would love to learn more about your experience; please email the Review Team at [email protected] to continue this conversation! We appreciate you.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
RingCentral review 2023
Reviewed on 2023/11/28
Pros
Design nicely
Can be migrate with other platforms
Cons
A lot of netword issues
Sometimes works sometimes not
Response from RingCentral
Maor, the Review Team appreciates you for providing us and the community with your feedback! We would love to learn more from you and do our best to improve your experience. To get this conversation started, please email us at [email protected]. Thank you!
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing
Reviewed on 2023/07/07
I love that I'm able to get calls on multiple phones and can connect and disconnect from a call...
I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues,
Pros
The feature we fine most intriguing is the capacity for voicemail automation that captures our business name. I love that my clients can call and text our business number. Out e-fax has been the best feature because I can get faxes from anywhere. Customer service is also amazing.
Cons
There is no complaint with ring central, we have enjoyed using the product. No issues, I am a happy customer