Sine Reviews

Staff check in is neat using the app, good price and Australian based company

Some of the workflows could be a little neater for staff sign in

We use this software to provide a more secure facility and a way to communicate when a visitor arrives on-site. Sine is easy to use and available at any computer. The quick links/photos at the top with the description when you scroll over them allows for easy access to navigate where you should go in the system. When inviting guests, all the information populates and allows an email to be sent to your guest with additional information about their visit, along with a way to sign them in faster when they arrive on-site. You are able to go in and modify the request at any time prior to their arrival.

You can also manually check people out of the building when they leave if they forgot to sign out themselves with their ID badge they receive when they sign in.

One thing that could be improved is when selecting a host, it is all alphabetical by first name and that first person always pops up, so if you don't switch the name, that individual will get the notification when your visitor arrives. I have heard comments from that specific employee stating how he receives a bunch of notifications because his name is listed first due to alphabetical order.

This is a VERY easy to implement and manage. It saves TIME and ENERGY managing guests to our pharmacy. We have complete logs and the ability for repeat guests to enter a number or email address to reenter is very powerful. Many of our visitors and corporate office staff who visit us are highly impressed with the simplicity this system offers. It is by far the best we have looked at over other different solutions.
The MOBILE phone app saves visitors time, scan the barcode and you are in. Send out appointments, have them use the app and you get notified when they are close to the office... AWESOME

Wish there was a better customizable way to manage deliveries. We want to add a unit to manage delivery vendors but it is basically a push button - we have no idea on who the delivery is from as we need to track this. We still use paper for that. Would be nice to select DELIVERY and just as you have to select a host, you select your vendor name - and then we get an email time stamp when that courier made the delivery. We have times were we have had to verify a specific courier delivered...

-It saves us time at Reception
- Love how it notifies our staff that their visitor have arrived.
- It's quick and easy to use.
- very child safe, we have recently add mandatory fields for WWCC and we appreciate Sine Pro adjusting this for us as safety is our priority.

- We recently had problems with the label machine and it will at time not communicate with the iPad and printing will delay or not work.
- Bulk Sign in should allow us to not need to enter phone numbers, as we have large groups of visitors come at times for events, we would love to pre sign them in, when they arrive - we check them in.

I like how it can send an email to the staff the visitors are seeing. I also like how it quickly prints off the visitor label.

When signing in guests manually we can not print off a visitor label.

Easy to use
Intuitive set up
Support team happy to work with me through several different possible options to allow a family of siblings is entered each Saturday as quickly as possible.
Support team fast acting through text, providing helpful links I could follow.
Support team called to go through what became a more complex situation after first few solutions didn't work, and were able to talk to me without tech jargon.
Love geo fence so families can't say they have attended when they haven't.
Gave us space to work out how we could use the software without pressuring us about the invoice and interrupting our service while we did some trial and error.
Parents love it.
Fast track codes are great.
QR codes are great, parents thought were really high tech savvy when we trialed those.

I know the software is not designed to sign in multiple children who might be enrolled with one parent with one email and one mobile phone number. I get normally this would be used for an adult signing in to a location. On this basis it is great.

For our purpose, not being able to log in once and for a parent to answer questions pertaining to each of their children is an issue. One potential option was for the number of visitor types to increase, so a family could log in to their own type where their check in form is customised for their children.

Love the ease of use of this software, customer service assistance is amazing, very helpful and any issues are dealt with and rectified immediately. Presentations are easily uploaded for use.

Presently I have not identified anything that I would consider a con the system is working for our needs.

The software was easily customized for facility needs. It allows seamless sign-in/sign-out of contractors and visitors. We've also adopted questions upon sign-out that allows us to reinforce safety protocols. Most employees and vendors have opted to use the app-based sign-in.

It could be less about the software and more about the iPad; however, at least weekly, the software must be rebooted on our lobby iPad. Currently investigating a fix.

The ease of use on a working site - Any contractor that has used it feels confident to show a new staff member how to log in.

I would like to see Windows phone system compatibility, though I understand we are a minority.

Quick sign in and check out! Easy search access for report

People can walk away when taking photo, it will capture and take a photo without human's face.
Someone else could sign in on other people's behalf if they know those people's details. And it will be hard to verify people when there is no photo to check.

It sends an email to the person/s who need to receive it so we don't keep people waiting as often; and it means our receptionists can spend more time assisting those who come in and less time greeting people.

I've been noticing a lag time (not always) in the time it takes the email to reach my inbox; or the fact that if I'm not looking at my computer at the time, then I don't know anyone is waiting.

easy to use as a daily returning user, easy access to check on contractors and other team members, all information is easy to upload and the set up is great for each centre

Overall there is no downside, the system does take a bit to load the information at the start, it would be great if once you started to type you number it remembered and finished for you

It is easy to track who has been here on a daily basis. Also if we need to send them a survey or email re: a meeting we can just grab there contact details from the app.

Nothing that comes to mind. From the time it has been in effect it has been working all good

Before going into the trial, I hypothesized we would need the enterprise package but afterwards it clearly showed that we didn't need that many sign-ins. I appreciated the transparency and I'm glad I wasn't convinced to buy something we didn't need.

Terms of use have some questionable wording regarding security. Lawyers are hard at work.

Easy to use and modify for our business needs!

We found the software to be very easy to use.

Overall satisfied. Easily managed.

User friendly interface .

If it can be possible to get all check in information in case of emergency or evacuation from an ADMIN user.
Also, We have students often use the device to check in . is there way we can let them check in without
printing Badge ? Thanks

Ease of access either locally or through App

Glitchy, not always allocating personnel correctly - for example as base building contractor will sine in but is forced to use the tenant profile instead as the base building keeps sending error codes. However it works well for staff.

Can handle a very large number of visitors, especially at the receptionist. The software can easily track the number of visitors in the company, their purpose for visiting and the time they spent.

The system has a tendency of freezing which dictates the user to reset the whole system. The developers should also an image sign-in protocol for users.

We like the ease of use for users. It is the only check-in software we found that allows us to check people in and out through the web portal/dashboard. Our use-case is a bit different than other companies who use the product, but Sine was able to work with us to make it work like we needed it to.

Billing was a little difficult to get set up because of our use-case scenario. Not a huge deal, it just took a little longer to talk to the right person when initially calling support.

Sine does exactly what it's meant to do. It saves you a lot of time from doing it manually. It is also user-friendly, both for visitors and staff.

As a program, it tends to freeze and have hiccups but that can be fixed by restarting the software. Overall, I have no pressing issues.

Ease of Use and ease to setup, Management from back end, Setting up visitors for future visits, Interface

Single Sign On to manage the app, how to input information if somebody is sick, better reporting that is automated

Ease of use

Some features could be more robust. For example, the ability to notify more than one person on arrive when you may have a meeting with multiple hosts.

. Intuitive
. Easy to manage
. Reliable

. Next button on top right, gives option for visitors to skip induction and jumps straight to sign and acknowledge.
.Cannot do bulk check in for groups
.Doesn't allow multiple printers for different locations.
.Time out occurs after 1 minute of inactivity, this can't be changed.
.Returning users doesn’t get presented with choice of induction to check-in and default takes them back to last check-in section.
.If no host present in the list for a new walk in visitor, they cannot enter the host details to alert.
. Cannot change font size.
. Pictures cannot be zoomed in.
. Ability to set time limit for induction expiry so that repeat visitors can redo the test.

Automatically uploading information through the API easily ensures that staff information is kept up-to-date and synchronised with other data sources (such as an LDAP Directory). The simple interface is also easy for visitors of all backgrounds to use.

It's quite limited or restricted in terms of customisation making it difficult to use as a replacement for a human receptionist. For example, adding buttons to the idle screen for walk-in visitors such as job seekers, or customising email notifications to CC a team as well as send to the host simply aren't possible.