Honeywell Forge Visitor Management

4.4 (594)
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Visitor + Contractor Management on iPad, web browser, app

Overall rating

4.4 /5
(594)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.4/5
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594 Reviews

Katelyn
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great app for management on the go

Reviewed on 2019/04/13

Pros

Greta mobile support for portable devices such as iPads

Cons

Lacks some functionality that other software provides in the same category.

Verified Reviewer
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Must Have App

Reviewed on 2018/11/29

This product keeps me from having to keep paper time cards that occasionally get lost and saves me...

This product keeps me from having to keep paper time cards that occasionally get lost and saves me time and the hassle of trying to figure out someones hours on the clock when they have lost their paper card.

Pros

This app is on everyone's phone here at my company. It makes being out of town or away from the shop easier to keep track of everyone's time that they have worked and it also supports a photo mode and GPS mode to allow you to verify workers location to prevent someone from being late and clocking in early.

Cons

There is no way to confirm if someone is really working the time that they say or just sitting around lackadaisically. Of course you should be able to trust employees but that isn't always the case. on another note this tracks down to minutes on clock time when I usually just round off to quarters

Warwick
Overall rating
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Review - MDC.

Reviewed on 2017/02/07

Some people visiting say question in contractors field a bit complex - also floor level only allows...

Some people visiting say question in contractors field a bit complex - also floor level only allows level 1 entry details. Stylus pen does not work on panel well.

Pros

Its ok, but don't know why we still also have to fill in paper based registers as well. Doubling up of workload. Needs area for card numbers to be placed by visitors, so we can reconcile card audit at end of day.

Cons

Some people have put details in and when go to use it again details not there, so they have to restart again whole process. Seems to happen at times after a software update.

Response from Honeywell

Thanks for taking the time to review and provide some feedback, Warwick.
We don't provide stylus pens, but reach us at [email protected] and we'll gladly make some recommendations on the best options. :)
Provided your returning visitors use the same mobile or email on the returning visit, their details will be remembered and pre-populated; offering a fast check in experience.
Our scan and track function would make card allocations a lot easier for you. View this guide and let us know if it's of interest. https://help.sine.co/knowledge-base/scan-track/
Also, any existing paper based systems and registers can be incorporated into our system. Reach us any time via online chat, email or phone and we'll gladly discuss where we can help.
Full support page via https://help.sine.co/

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Their Customer Service is Great

Reviewed on 2019/09/17

Overall, it has definitely facilitated our ability to monitor who comes in and out of our building....

Overall, it has definitely facilitated our ability to monitor who comes in and out of our building. I would suggest having better tutorials and more customization tools for the app.

Pros

Setting up Sine was difficult but what made the process possible was their customer service. Once up and running, we use it all the time for team meetings, guests to our program, and to keep track of these visitors and keep in contact with them in the future. Because we work with kids, we are required to have guests check in and identify who is who. This app has made this step easy.

Cons

setting up was extremely difficult. Customizing who we wanted to add as guests. The signing in and out also takes a while.

Verified Reviewer
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Automated software that facilitates the life of the common visitor.

Reviewed on 2018/07/06

Pros

This software characterized by its ease and by its automatic agility as it has specific characteristics for example to notify instantly when a visitor arrives, facilitates through its systematic process precise and detailed information of the visitors that are solvent with the standards.

Cons

I think that there should be an improvement to provide the appropriate tools that allow to personalize and create an own and / or legitimate badge thus solving one of the basic needs of the client.

Verified Reviewer
Overall rating
  • Industry: Mining & Metals
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Visitor Log for Mine Site

Reviewed on 2018/09/04

Experience was great, I set up the site easily, it's very intuitive. We are replacing a pen and...

Experience was great, I set up the site easily, it's very intuitive. We are replacing a pen and paper system to log visitors and this system gives us more flexibility and value. The visitor log with it's notification and messaging capability make this a valuable tool.

Pros

This is a great tool for recording visitor and contractors reporting to our site, we can ensure that each person is recorded and has access to the site safety training document and to the safety data sheets for chemicals. The reports make it easy to retrieve data regarding past visits and hours onsite.

Cons

It takes a bit longer for visitors who are technologically challenged to sign in.

Victor
Overall rating
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A system that just works

Reviewed on 2018/06/25

Pros

Easy to use, looks professional, flows well, has a phone app which is nice. Import/export csv files for hosts which makes it easy.

Cons

be nice if it can be incorporated with a phone system or a PA system to announce a person is here to see a host. Sometimes hosts, miss emails or don't have their phones on them. Incorporate with outlook would be great as well.

Tina
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sine software product review

Reviewed on 2019/03/19

Very pleased with the overall system simplicity of use

Very pleased with the overall system simplicity of use

Pros

Just makes the signing in of customers more efficient and customers have loved the self service option.

Cons

Not a lot, it is a much improved system to our Condeco system we used to have

Christian
Overall rating
  • Industry: Utilities
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sine Pro

Reviewed on 2019/03/26

Pros

Makes induction process and tracking of site personnel easy through the online dashboard.

Cons

with multiple worksite it gets little hard to understand who is on which worksite without download a report.

Shirley
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Sine Review

Reviewed on 2019/04/09

Good

Good

Pros

Easy of use - easy to cusomise with Company logo and photos

Cons

Dificult for users to log out - please make an option to log out by name (not just cell number or email address) - or maybe by face?

Jayne
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Sine in Schools

Reviewed on 2019/08/13

Initial findings show the system is straightforward once it is configured, website is a great tool...

Initial findings show the system is straightforward once it is configured, website is a great tool to see a snapshot of who is on site and it is a good way to get the same consistent information to all visitors, volunteers and contractors however it has not improved our ability to account for visitors in an emergency evacuation situation.

Pros

The initial set up of visitor types was limited, we have added quite a few new categories and really like that we can add as many as we choose
The categories added can address Student Protection requirements which is a positive i.e. one example is we have been able to add that a blue card is required for non-teaching relief staff
We like that we have been able to add College maps, emergency procedures and other relevant information on the iPad

Cons

Sine Pro App – when we tried using this we discovered another user close by was coming up as an option and we didn’t want people signing in here in error. The app also allows for visitors to be signed in without having to visit administration. We see this as having implications with student protections, and contractors entering areas or undertaking works without permission. We have disabled our site on the app so users cannot sign in through it and are not advising staff, visitors or volunteers that there is an app at this point in time
Visitors categories – we have a number of visitors that have dual roles in the College i.e. relief staff and volunteers in their child’s classroom. It would be good to have them select visitor type when they put their mobile phone in as a returning visitor to ensure they are signed in correctly so we know what capacity they are here for - this is a big ticket item for us
Emergency evacuation – this is quite ambiguous. If we have access to WiFi & power we can print out active passes however this may not always be possible in an emergency. We have decided locally that a selection of staff members will download the app on their phone and take this with them to the assembly point. We would be very interested to hear if there is a better option as much of the reason for signing in/out is to support emergency procedures

Taylor
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sine Feedback

Reviewed on 2019/03/27

But OVERALL - this is by far!!!!! the best solution on the market. We have not had a strong...

But OVERALL - this is by far!!!!! the best solution on the market. We have not had a strong method of tracking and identifying visitors to our pharmacies. This now maintains a perfect record, we can generate reports based on WHO is getting visitors, why type of visitors coming, and any vendors/maintenance people arrive and leave. NO MORE managing paper that no one fills out or is legible... THANK YOU SINE!!!

Pros

This is a VERY easy to implement and manage. It saves TIME and ENERGY managing guests to our pharmacy. We have complete logs and the ability for repeat guests to enter a number or email address to reenter is very powerful. Many of our visitors and corporate office staff who visit us are highly impressed with the simplicity this system offers. It is by far the best we have looked at over other different solutions.
The MOBILE phone app saves visitors time, scan the barcode and you are in. Send out appointments, have them use the app and you get notified when they are close to the office... AWESOME

Cons

Wish there was a better customizable way to manage deliveries. We want to add a unit to manage delivery vendors but it is basically a push button - we have no idea on who the delivery is from as we need to track this. We still use paper for that. Would be nice to select DELIVERY and just as you have to select a host, you select your vendor name - and then we get an email time stamp when that courier made the delivery. We have times were we have had to verify a specific courier delivered...

Karen
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

First Class Guest Management Software

Reviewed on 2016/08/30

We have been using Sine for around 18months now and have never looked back. Guests regularly...

We have been using Sine for around 18months now and have never looked back. Guests regularly comment on the platform and it's ease of use versus others they have experienced. The back end admin functionality is excellent and very user friendly.

Pros

The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

Cons

There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Response from Honeywell

Thank you for the excellent review Karen and we appreciate your loyalty to Sine.
Sounds like you're using the full range of our features to your advantage, and please don't hesitate to contact our Customer Success team if you have any feature requests or further feedback.
We are discussing internally the courier/delivery button, and we'll let you know if this feature is released.
You can always capture deliveries by implementing a courier/delivery 'visitor' type. Let us know if we can assist.

Ian
Overall rating
  • Industry: Renewables & Environment
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Sine Review

Reviewed on 2022/12/08

Positive - this came along at just the right time when we needed a streamlined process to manage...

Positive - this came along at just the right time when we needed a streamlined process to manage visitors during COVID.

Pros

Easy to customise to work the way we want it to.

Cons

The QR code scanning feature can be tricky for visitors to use.

Teri
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game-Changer for your Visitor Management Process

Reviewed on 2020/10/26

Overall Sine has been an incredible tool for our business, allowing us to tidy up our reception...

Overall Sine has been an incredible tool for our business, allowing us to tidy up our reception area and get rid of messy, time-consuming paperwork. I've been happy with the assistance I've received from staff and the system itself is excellent.

Pros

It is so easy to use. It's really helpful that the sign-in process is very self-explanatory so I don't have to spend time explaining to those who are not tech-savvy. I also loved how easy it was to set up. I thought it would be much harder but the process is very straight forward and the helpdesk is available on chat for any questions.

Cons

The only thing I don't like is that you cannot access a full list of visitors on site from within the app itself. This would make me feel more comfortable in the event of an emergency evacuation. At the moment you can only access this list via the web version, which requires prior knowledge. I would like this to be more obvious so that anyone could easily access this information.

Kai
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Sine Review

Reviewed on 2021/10/07

has been a good experience

has been a good experience

Pros

Allows us to track who is in the office, notifies staff members of clients for meetings.

Cons

takes a very long time for new people to sign in

Tammy
Overall rating
  • Industry: Mining & Metals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent visitor tracking software

Reviewed on 2020/07/17

In event of an emergency, being able to remove the iPad we use to confirm all personnel are...

In event of an emergency, being able to remove the iPad we use to confirm all personnel are accounted for saves time and is more efficient than using paper based forms.

Pros

Love the ease of use of this software, customer service assistance is amazing, very helpful and any issues are dealt with and rectified immediately. Presentations are easily uploaded for use.

Cons

Presently I have not identified anything that I would consider a con the system is working for our needs.

Joline
Overall rating
  • Industry: Program Development
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good system, functionality could be improved

Reviewed on 2017/02/07

This system works well for what we require in our office space, but functionality of uploading host...

This system works well for what we require in our office space, but functionality of uploading host details could be improved as well as courier options on the system.
Overall the system is easy for visitors/staff/contractors to use, but for the administrators it can take a while to work the system to what we required.

Pros

Ease of use for people visiting the office.
Text messages being sent to hosts when visitors sign in.

Cons

Uploading of host details can be slow and cumbersome, removal of mobile phone numbers when an updated list is uploaded.
No courier sign in for parcels being dropped off.

Response from Honeywell

Thanks for the getting in touch with some great feedback Joline.
Check out this article on making deliveries really fast for couriers. https://help.sine.co/knowledge-base/deliveries-fast-check-in/
Also, please direct your admins to https://help.sine.co/ for some visual guides to help them get started with Sine. Our quickstart videos on our website will help too; but of course you and the team can reach us via online chat, email or phone support any time. We're happy to help.

Meg
Overall rating
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stockland Review of Sine.

Reviewed on 2016/09/11

Sine has been a great success at reception. Being a large company the staff love getting the email...

Sine has been a great success at reception. Being a large company the staff love getting the email that their guests have arrived. It is also great as the receptionists to keep track of who has arrived, where they are from and who they are seeing. Sine is easy to use and very efficient. We have had very little issues using sine.

Pros

I like how it can send an email to the staff the visitors are seeing. I also like how it quickly prints off the visitor label.

Cons

When signing in guests manually we can not print off a visitor label.

Response from Honeywell

Thank you for a great review Meg, and it's been great working with all the team at Stockland Australia.
The good news is you can print a visitor badge when using the web check-in. Please view the help guide at https://help.sine.co/knowledge-base/mobile-and-web-printing/ on how to 'Activate your iPad as a print server'.
Excellent to hear you and staff are happy with the functionality of Sine, and all feedback, be it positive or suggestive is passed onto the Product Development Team.

Nicole
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great system which could be even better if further customisation of sign in screens is granted

Reviewed on 2018/06/21

Pros

1. Email notifications to host
2. Admin site allowing me to review checked in visitors and also check out visitors.

Cons

1. Inability to remove email field from sign in screen and email wording from the field on the returning visitors sign in screen. This causes visitors confusion whether to enter an email or mobile number when returning. Also having the email option on the first time visitor screen results in a longer sign in process. We have the email as optional for visitors but would prefer the option to remove the field entirely.
2. The fact that I cannot amend a contact number on the back end of the system for a previously signed in visitor. Some visitors have entered an incorrect number on their first visit causing them to have to click first time visitor and do the entire process again.

Stephen
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great functionality for our members

Reviewed on 2020/10/08

Easy to set up (mostly) lots of features, instructions sometimes you have to dig for, but very good...

Easy to set up (mostly) lots of features, instructions sometimes you have to dig for, but very good online assistance, excellent follow up.

Pros

Easy to set up, customizable for each business, very easy for visitors/members to use. Geofence a great feature. good reporting and analytics, greatly assists in COVID tracking requirements. Lots more features we will progressively use. Excellent support.

Cons

Some small issues and trial and error, particularly with auto check in and out, but pretty good on line help topics for self help. Some of the setup steps not exactly intuitive.

Jana
Overall rating
  • Industry: Civil Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sine devises at Downer Underdale

Reviewed on 2019/03/17

The staff are always really friendly and always happy to help when I have any issues with the...

The staff are always really friendly and always happy to help when I have any issues with the system.

Pros

The program is very user friendly and most people who use the sine in pad have no issues.

Cons

I find it quite annoying that they hotspot or network looses connection with the printer.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple and easy-to-manage system

Reviewed on 2018/10/15

Pros

The system allows to easily sign in and sign out users, that's basically all why we use it and it works great.

Cons

Sometimes the support is very slow, but everything works fine.

Vito
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This product was a good software, but had its problems from time to time

Reviewed on 2018/06/05

Pros

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

Cons

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Response from Honeywell

Thanks for the review, Vito. Interested to know what crashes you were experiencing and how our support could have been better during that time. Reach us anytime via [email protected] or online chat on the dashboard, and we'll gladly assist.

Kevin
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Sine Review

Reviewed on 2021/11/08

To be continued.

To be continued.

Pros

Easy to deploy and support is great.

Cons

Yes!
- Salesforce integration
- Up to an hour grace period for early check-in.
- Check-in by scanning QR code without requiring app.
- Verify visitors that have not completed workflows and send automatic reminders.
- Visitor check-in reminder email up to an hour in advance of site visit.