ServicePower Reviews
Overall rating
Filter by
Company size
Time used
7 Reviews
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ServicePower Review
Reviewed on 2016/10/05
The ServicePower application is easy to use and they have a great support staff. Would recommend...
The ServicePower application is easy to use and they have a great support staff. Would recommend they enhance their Service Analytic Report export feature, have a feature to expand all, capability to export IRU zip/postal codes, export Technician LK zip/postal codes, improve the maps for Canada and update the Canada Travel Matrix.
Pros
Ease of usage, great support staff!
Cons
Canada postal codes, regions, travel matrix needs to be updated, Unable to export IRU and Technician zip/postal codes, unable to expand all, unable to export Technician skills, unable to export the Technician/Selections, it can take up to 2 - 4 min to apply a Global Skill, unable to export all Global Skills.
- Industry: Telecommunications
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SERVICEPower Field Optimizer
Reviewed on 2016/10/11
As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is...
As a user of ServicePower for 12 years, we have grown a lot as a business partner. ServicePower is a great tool for our business. It works exactly as you tell it to work. The algorithm is complex, but the ease of use balances out. There are so many weights and variables to work with to get the system to work exactly the way you need it to.
Pros
Is able to integrate into any existing network system. SP Gantt is easy to work with, has a very great flow and feel to it.
Cons
SPManager is clunky, requires older versions of java, causes a few issues with other applications in our network. Resource set up needs an overhaul, but once it is set up, it never breaks.
- Industry: Security & Investigations
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Service Power and My Organization
Reviewed on 2016/10/05
Service Power has been a good group of individuals to work with, and the suite of applications is...
Service Power has been a good group of individuals to work with, and the suite of applications is nice. Our particular business involves a level of granularity which I've felt SP often struggles with. For basic point to point routing, it's a good package and works well with our external systems.
Pros
Ease of use and setup
Cons
Better suited when used at the onset or when willing to restructure the business' data ahead of time
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Support! Great SOFTWARE
Reviewed on 2016/11/15
We have used Service Power for the past 11 years. It does everything we need it to do. The one...
We have used Service Power for the past 11 years. It does everything we need it to do. The one off questions or needs give the support team a chance to shine!
Pros
GUI and support
Cons
Additional cost of programming is always a frustrating component.
-
Review Source
Overall rating
- Ease of Use
- Customer Support
Service Contractor Management
Reviewed on 2016/01/14
AIG has chosen ServicePower because of their connectivity to service management systems used by...
AIG has chosen ServicePower because of their connectivity to service management systems used by small contractors and their easy-to-use web interfaces for single truck operators. ServicePower also allows the contractor to share a single pool of availability with many service network administrators allowing all parties involved to make good appointment promises to the consumers they serve. Opportunities for development are mobile interfaces and use of geographical mapping software to manage work areas both which are in development.
- Industry: Construction
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great web site
Reviewed on 2016/10/05
Great way to file claims and get up to date on latest news and to be on top of everything going on...
Great way to file claims and get up to date on latest news and to be on top of everything going on in appliance repair
Pros
Everything
Cons
None
-
Review Source
Overall rating
- Ease of Use
- Customer Support
Product support
Reviewed on 2016/10/11
Stars are arbitrary (as were required fields). My experience is not with the actual product, but...
Stars are arbitrary (as were required fields). My experience is not with the actual product, but with the support of the product by the support team.
Every time we have had queries, be they with new functionality or fixes to existing products, the support has been of the highest standard and has been turned around swiftly
