AvidXchange Reviews

Very easy to set up and use, great customer service. Quick and easy to learn.

Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

Love having access to pay bills directly from my computer.

Vendors having concerns with changing their payment request.

I believe the user-friendliness and the weigh lifting it does on our Accounting department is what I most like about AvidXchange. It is easy to use and easy to navigate through the site. Also, the Avid Utilities feature is definitely a must have, that way you don't have to worry about getting late fees on your utility bills.

I don't have any cons at this moment. I believe in continuous improvement and finding new and better ways to make the product more valuable. I believe AvidXchange is doing a good job so far. One item that would be good to add is to provide more training support and to have a more broad communication to the people who have access, especially when the system is encountering technical issues.

Vendors no longer have to provide you with paper copies of invoices that get sent in, the vendors can send their own invoices in and they can be approved through the dashboard. AvidXchange allows our company to process payments easily and conveniently.

I do not really have any complaints about AvidXchange. I think that there could be improvements on the Dashboard, but not a complaint.

I've been using Avid for bill pay services and invoice processing for many years. I appreciate that they don't constantly change the website requiring training with every update. It's dependable and reliable and in my profession

Sometimes it's difficult to search for invoices.

I like how it is very user friendly, even if you don't have an accounting background or don't use accounting functions frequently. The ease of use in this software is superior.

Nothing--it really is a good program and has been very easy to use and saves us a lot of time.

easy to use and quick to track whos documents your looking for

none there is nothing wrong with this company or product

I like the ease of using Avid, it is easy to upload invoices and approve them in the system.

If you are new to AvidXchange, then it takes some time to learn the system like it took me when I started using it over 2 years ago.

Tracks everything in one place. Need a receipt? It's there. Wondering how much staff spent on travel? Its there. Did you pay that invoice? Find out.

Like any new system, it takes a little while to get over the learning curve.

It is easy to use all the most of the time.

The Accounting software is very rarely is down and can't be used.

It helps us be more organized. It also helps us create bill backs.

When you email an invoice it doesn't always upload.

It did allow our business to pay a lot more bills as our company grew.

Terrible customer support. Lots of errors on indexing. Long processing times for payments and fixing issues.

Avid is user friendly and makes coding and approving invoices a simple process. The search feature for looking up invoices is easy to use and allows you to find historical information quickly.

There isn't anything that I find difficult about Avid. I've used it at several different companies that I have worked for and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.

The overall system is very user friendly and easy to use. I like that it is integrated with MRI and helps us go paperless. It is also easy to search old invoices.

Customer service wait times may vary depending on if you call or use the online function.

Simplified process, workflow with multiple people reviewing

Automatically assigning buildings to users, unable to add onto building code without contacting an administrator to be added to workflow

I love the fact that it is easy to use and self explanatory. They got out of their way to ensure your experience is smooth. Even if you are a newbie to the software, it will be very easy to maneuver.

I currently do not have any cons for Avid. It has been very user friendly.

The training was great. The processes are not complicated.

Integration was pretty smooth. I have no complaints at this time.

Direct Deposit. Online system, but doesn't always work

Terrible customer support. High Fees. They put holds on payments multiple times delaying payments

Right to work with easy customer service and products I always work

I can't say I dislike anything the product works great the customer service was great I will definitely be coming back

Gives our clients full transparency of the invoice approval process.

Difficult to customize. Wish we had more input for improvements.

I love that it integrates with many related solutions and it’s super simple to use the software.

Price is a bit higher than the competition