Teramind Reviews
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86 Reviews
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely powerful software that has proven itself time and time again within our company.
Reviewed on 2018/02/15
The ability to secure our customers systems with ease. Increasing their productivity in excess of...
The ability to secure our customers systems with ease. Increasing their productivity in excess of 30% and reducing their data breaches completely.
Pros
The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.
Cons
On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.
Response from Teramind
Hi Clark, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with our software. Most of the time, this is not a fault of the software. Rather a result of the environment.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Customer Service
Reviewed on 2020/02/21
Overall, i love the product, but it is pricey
Overall, i love the product, but it is pricey
Pros
The software gives me a peek into the day of a user that needs monitoring
Cons
It is a little clunky, A little hard to navigate through.
Response from Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using and the Teramind solution to its fullest as well as any navigation issues you may run into.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Teramind honest review
Reviewed on 2023/10/19
Pros
Lots of features, security features, screen recording
Cons
Bad UI, not flexible, bad customer support, lots of features I don't need etc.
Alternatives Considered
InsightfulReasons for Choosing Teramind
Because Insightufl gave me more valueSwitched From
Insightful- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful Employee Monitoring Tool!
Reviewed on 2019/12/16
All good so far, except the issue that it keeps getting disconnected and I think the system really...
All good so far, except the issue that it keeps getting disconnected and I think the system really requires a fast and stable internet connection so everything that's being captured from your PC is uploaded in real-time.
Pros
I like it when it records videos of the screen activities of our remote employees. It just gives us more peace of mind about what they are all doing throughout the day at work.
Cons
What I don't really like about it is just it constantly gets disconnected. Maybe cause of the bandwidth issues as the system captures videos of all your screen activities, so it would constantly reboot and all just to make sure all recorded videos are uploaded on the server.
Response from Teramind
Hi Yuri, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
We encourage you to work with our support staff to assist in troubleshooting any issues you may experience with connection problems.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service great system
Reviewed on 2018/04/19
Pros
We've been with Teramind for over 4 years and have seen significant improvements. We are happy to have invested in this platform.
Cons
Nothing I would say negative about it. Just looking forward to seeing a slightly faster method for installing it on our workstations.
Response from Teramind
Hi Elie - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind can be deployed remotely using our MSI installer in conjunction with group policy like Active Directory. This method is quite fast and convenient.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth the money
Reviewed on 2021/04/30
Pros
It is as easy as setting up a new email address. Rest is all done on a few clicks.
Support system is what should be for every company. Highly recommended for everyone.
Cons
There isn't anything i found to be of a con. So far I am satisfied with the company.
Alternatives Considered
Time DoctorSwitched From
ActivTrak- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, the data you need. Bit expensive though and support is not as good as it should...
Reviewed on 2017/07/27
Got the data I needed, the simple installation & configuration were a joy, and the hidden running...
Got the data I needed, the simple installation & configuration were a joy, and the hidden running of the software worked perfectly, which was very impressive considering the amount of data it was gathering in the background. The user didn't notice it at all, which is critical to a secret monitoring product.
Pros
Very easy to use, though a little fiddly to get working (need to pinhole firewall and add AV exclusions in my case). Installation itself is dead simple, but getting it to report needs those aforementioned, at least in my case. The data that it gathers and the reports that you can get are excellent, management is easy. Very difficult to find software that does PC monitoring and gives you the data you need in an easily accessible way with minimal, simple configuration. Best option I have found, certainly.
Cons
A bit expensive for the sort of deployment they are thinking of (permanent, corporate). Acceptable for my uses though, which are probably more common (temporary, individual). The support is also a bit lacking - chat/email only and can be slow or needing multiple prompts for communication. I also don't like how if there is an outage of reporting it doesn't seem to be possible to get logs from the software that would indicate the reason why. I have asked and received no response from their support staff, which was irritating.
Response from Teramind
Hi Ben, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best for employee monitoring
Reviewed on 2022/10/02
this meets our employee monitoring needs in all ways
this meets our employee monitoring needs in all ways
Pros
Most impactful that many other monitoring software don't have is the live remote viewing, and ability to take control of the remote screen. This helps with training.
Cons
We had this software installed on one of our employee's computer which was a MAC. The software did not work at all.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The best
Reviewed on 2022/12/02
Great experience for the past few years. would definitely recommend
Great experience for the past few years. would definitely recommend
Pros
This product is so easy to use and so great. You can see your employees screen live which is the best feature
Cons
I really like everything about this software. You can always check if your employees screen is active
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Very Satisfied User
Reviewed on 2022/12/02
really great experience using teramind. would recommend
really great experience using teramind. would recommend
Pros
If you have employees that work remotely and you want to track their work this is the right thing for you
Cons
this is really a great software. you can view your employees live screen which is the best feature of all
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Very Satisfied User
Reviewed on 2022/12/02
overall experience is really great. Would recommend
overall experience is really great. Would recommend
Pros
we are really happy with Teramind. When you have employees working remotely, this will really help you
Cons
It helps you keep track of your employees' work and time that they worked. The best feature is the live option
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
best for monitoring and training
Reviewed on 2022/11/23
Pros
The live screen viewing, and strokes recording
Cons
it doesn't work well on mac computers.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Works very well
Reviewed on 2018/04/12
lets us see what our employees are doing.
lets us see what our employees are doing.
Pros
Keylog and screen video the dashboard is clean and easy to use. The reporting features are top notch. Ranks high compared to other software. We were looking for something like this to help figure out what our users are doing at work with their computers and with the network. This product has done a very good job in helping understand what people are doing while at work. I would recommend this product.
Cons
Cost for cloud console is high, I have had to contact support for a question in chat and was never answered.
Response from Teramind
Hi Tim, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Cloud solution is offered both as a monthly or annual subscription. Annual subscriptions save you 2 months out of the year.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It is the best computer security software which records user work while working on a computer.
Reviewed on 2018/05/29
By using this software, organization is safeguarded from threats and rapid growth is seen in the...
By using this software, organization is safeguarded from threats and rapid growth is seen in the organization.
Pros
I like the feature of finding and blocking destructive activity, as it protects the organization from threats. Recording the every action of the user feature is awesome as it also improves the individual employee performance.
Cons
Setting up this software is not easy I feel that some guidance is required. This is the only cons i can find with it.
Response from Teramind
Hi Pranay, thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cloud employee manage men tool
Reviewed on 2022/11/15
over all we are satisfied with product looking forward to have integration feature for this product...
over all we are satisfied with product looking forward to have integration feature for this product like SSO and AD
Pros
It records user activity very effectively and give alerts as per policies set
Cons
cloud module cannot be integrated with any took or with AD
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Monitoring review
Reviewed on 2022/06/22
Pros
That it has live viewing of the employees screens, and not only screenshots.
Cons
I don't know of any cons for this. The only thing with most of these software is that once the computer disconnects from the internet you lose control.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
For Employee Monitoring
Reviewed on 2020/06/16
We planned to monitor work from home users as we started due to COVID 19 but we used only it for a...
We planned to monitor work from home users as we started due to COVID 19 but we used only it for a month and the customer service is the worst part of the product and there is no guidance available for the same. they will just send you the link on how to do it.I am using different software now at the cheaper cost which is fulfilling my need.
Pros
Auto calculation of productivity on the basis of classification of the software was good.
Cons
but in some antivirus, it is detected as the virus and also with that, there are issues in deleting and adding the system deleting the system even you removed the software from the system but cannot re-add it and there is a lot of manual work in order to check the productivity and you cannot see the login log out time properly as the customization of reports is not possible.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Teramind has give me the insight I need to track the trouble users
Reviewed on 2018/04/16
Pros
I can see how productive my users are, and you can look for flags that can tip you off if they are going to quit or trying to steal sensitive data.
Cons
The initial setup was difficult because our anitvirus software kept on thinking it was a virus. so we eventually had to remove antivirus for it to work.
Response from Teramind
Hi Preston, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
-
Review Source
Overall rating
- Ease of Use
- Customer Support
Powerful yet simple
Reviewed on 2015/11/22
We got into contact with Teramind about 6 months ago. At the time we were using a different...
We got into contact with Teramind about 6 months ago. At the time we were using a different monitoring tool for about a year. While Teramind's feature list was far superior to the software we were currently using, we decided to go with them based on one aspect; ease of use. The Teramind dashboard is very powerful. So much so that we felt uncomfortable using half the features at first. They can monitor everything, and by everything I mean just that. Live screens, recorded sessions, web, app's, email (personal as well), keystrokes, file transfers, printed documents... And the best part was the dashboard is so easy to use. We had half those features with our other monitoring software and we could barley access any of it without the assistance of our IT manager. And even he was left scratching his head at times.
Overall, Teramind is feature-rich and easy to use.
Response from Teramind
Hi Johanna, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great tool for monitoring
Reviewed on 2018/04/17
Pros
We use this everyday to track productivity of our employees. we are able to see the websites and emails they are sending out live.
Cons
It takes someone a little more techy to setup the triggers and actions to take as the users trigger them.
Response from Teramind
Hi Oliver, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
The Teramind solution can be a bit overwhelming, as we do offer a wide-array of solutions under one roof. On the top right-hand side of the dashboard you will find a Tour Guide, which should help in using the Teramind solution to its fullest.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Program for the cost Did everything we needed it to do
Reviewed on 2018/04/19
Investigative use
Investigative use
Pros
Keylogger with search ability was fantastic.
Abilty to search browsing history by key word ... Very Helpful
Cons
Print monitor could have worked better, however over all this was leaps and bounds above anything close to it's cost.
Response from Teramind
Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Given that we do quite a bit of monitoring, and the fact that no two environments are identical, minor tweaks maybe necessary to allow Teramind to do its job. Did you reach out to our support staff to assist in troubleshooting?
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Able to track our team
Reviewed on 2018/04/17
Pros
I am able to see what our team is doing and able to help them remotely without walking to their computers.
Cons
It is hard to install due to our antivirus always flagging it as a virus. We have excluded them as well from the main server.
Response from Teramind
Hi James, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Teramind is white-listed from most of the big players in the AV/FW world. For those who are currently unaware of the Teramind solution, simple exclusions may apply to allow the agent to properly communicate with the server.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I have liked the ease of use to setup the software and to access the website.
Reviewed on 2018/04/17
Pros
Compared to other softwares the User Interface is much better.
Setup of the agent on the computer is also very simple.
Cons
I would have loved to see the feature of remote data erase as that was one of our requirements when we initially were exploring monitoring softwares.
Response from Teramind
Hi Rishabh - Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
While remotely purging data is not an offered feature, you can lockout the user from their endpoint. Please see the Behavior section of Teramind for more details.
We thank you once again for your review and are working towards providing an even better user experience for our customers.
- The Teramind Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Teramind Review from a regular user
Reviewed on 2022/12/03
We could increase productiviy of employees by analyzing wich day of the week and also the better...
We could increase productiviy of employees by analyzing wich day of the week and also the better hour to produce better work for each role, also we identified the least productive days and the kind of apps to block in order to stablish better policies
Pros
That has a lot and detailed information about the activity of the equipment and always is accurate
Cons
Sometimes if you do not configure it properly could be invasive for user privacy
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Software does the job that is needed. User friendly and on point.
Reviewed on 2017/05/08
Pros
The things I like the most about this software are the screen shots and video of items that are being monitored. The tool is straightforward and easy to use. Setup is really quick. Default items to monitor are a big help.
Cons
The think I like the least is the Price. It would be nice if it was cheaper on a yearly basis. Then I would roll it out to the entire organization.
Response from Teramind
Hi Mike, Thanks for your review! We are glad to see you found value in Teramind's award winning UBA Solution.
Please keep an eye out for new feature and improvements, as we work hard towards providing an even better user experience!
- The Teramind Team