iLobby Reviews

Ease of use and convenience on tablet OS makes the visitor/contractor sign in experience much more efficient and user-friendly.
At a company with multiple warehouses and many summer student/temporary employees, this service is a huge help in keeping track of hours and helps enforce security for our office entry points as well.

Already wrote my cons in a previous review regarding online messaging support, however after having a direct line of communication with an account coordinator, we have yet to have any further problems in acquiring assistance for the iLobby service.

I have been using pen and paper since 1998 and the iLobby is a very good way of tracking guests, contractors and visitors in real time and the app is awesome as I can see who's in the building on weekends and week nights when I am not here.

I would like the software to be able to bring up a person's name that has signed in in the past instead of having the person sign in on a daily basis. We use this software for some of our cleaners and they have to sign in every day and take their picture.

When the software works it's ok. It still takes too long to process a visitor. But that has more to do with how our program added COVID screening questionnaires that slowed the process down.

The thermal camera integration does not work well at all. We have 6 iLobby units with thermal cameras. On average we have at least one or two system crash every single week.
Tech support does help get them online, however we shouldn't have to completely reinstall the system and get a code from iLobby every time it updates (whether through iLobby or through the App Store).
Tech support's basic troubleshooting steps include resetting the wireless interface/network settings. This is unnecessary and I've had to instruct my IT Teams to refuse this request. The issues of needing a code to re-install the software do not require the system to be reset. This removes our configuration settings which in return make it harder for the end-users to use the devices.

As a large facility it is helpful that the iLobby system will send out text and email notifications when a visitor signs in to the system. It has been beneficial to our facility also with the COVID-19 pandemic that we are facing. We were able to quickly add a set of prescreening questions to the sign in process. There was some work that had to be done with the IT department to get them set up correctly. And they were very helpful.

The software itself has been easy to navigate. No real issues have presented themselves other than what we have experienced from a platform based problems.

The iLobby system is very easy to use, customizable to our organization and have saved us time with our frequent visitors. The system stays online and connects with the badge printer easily. Their customer service is great! We never have a problem getting a response and help with any problems we've encountered. We are constantly receiving good comments from our visitors abut the iLobby system.

Once in awhile we have to reboot, just like any other software system. It usually only takes one time though and we're back online.

Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process!

If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience.

The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal.

Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software.

We are able to monitor the number of visitors we have each day and which department they are visiting the most.

The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears.

This software was incredibly easy to use with very reliable hardware. Brother printers and Apple iPads, very dependable.

Setting up the address book, which would be a pain to do with ANY software. If that's this software's worst problem then it clearly has a lot going for it.

Easy to use and configure.
The iPad and kiosk looks great in our building entrance.

With the iPad scanning a license is difficult because the camera is on the back of the iPad.

The best feature is the ease of use. All visitors and vendors have complemented the system and how efficient it is.

The ease of uploading group names for a meeting. the process its a bit complex and requiters to many steps.

I liked the integration into our existing system without adding any data to our network.

There was not much I did not like. I only recommend the option to customize the phone system so that we can redirect the call in number.