SimplyBook.me Reviews
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1251 Reviews
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Affordable and Powerful Booking Software
Reviewed on 2021/04/06
This software works very well for booking. We had complicated requirements for customer support and...
This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.
Pros
I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!
Cons
The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple to setup and feature rich
Reviewed on 2024/03/24
Very positive overall, happy to be using the platform
Very positive overall, happy to be using the platform
Pros
The interface for setting up was intuitive and quick to master. There were plenty of features to cover most use-cases especially payment options for international operations such as South Africa is supported.
Cons
I did not like that I had to pay for setting up a custom domain (to link one I already own - ostensibly for SSL which doesn't make sense since this could be free or included in subscription fee) and more options are needed for managing late bookings or adding bookings to a waiting list.
Reasons for Choosing SimplyBook.me
SimplyBook has many more features, the interface is more intuitive which makes client onboarding much easier. The interface is slicker and smoother presenting a more professional experience at a marginally higher cost.Switched From
BookingKoalaResponse from SimplyBook.me
Thank you for your detailed review and for choosing SimplyBook.me!
We're thrilled to hear that you found our platform simple to set up with many features. Your feedback is appreciated, and we'll take it into consideration for future improvements.
We're delighted that you're happy overall with the platform and that the switch from BookingKoala has been positive.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for being a valued SimplyBook.me user!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Very confusing but amazing customer service
Reviewed on 2021/05/03
Its a great tool, so easy for the client side but for the business owner, aye!
Its a great tool, so easy for the client side but for the business owner, aye!
Pros
Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.
Cons
Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.
Reasons for Switching to SimplyBook.me
It integrates with IG.Response from SimplyBook.me
Hi Gloria,
Thank you so much for a very constructive feedback, we appreciate it highly.
We would like to ask if you are up to joining us for a focus groups where we would discuss user friendliness of the system as well as reports. It would be very useful to hear your specific comments about what exactly could be improved. Please reply directly to this email if you are interested and we will set up a call.
Best regards
Rut
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Makes running my business and scheduling so simple!
Reviewed on 2024/07/17
My experience has been very smooth and without issues.
My experience has been very smooth and without issues.
Pros
I love how easy it is to get started setting up and using this platform for my clients.
Cons
It could use a few more functions but for the price it's hard to beat.
Response from SimplyBook.me
Thank you for the feedback! We're glad to hear that SimplyBook.me has made running your business and managing scheduling easier. We appreciate your note about adding more functions; we’re always working on enhancements and value your input. If you have specific features in mind, please let us know.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SimplyBook.me automates the booking process in a simple way
Reviewed on 2023/08/14
I enjoy that Simplybook is both a booking platform and a straightforward website. I was too busy...
I enjoy that Simplybook is both a booking platform and a straightforward website. I was too busy getting my firm off the ground to devote time and resources to creating a comprehensive website, yet Simplybook fulfilled the same functions for me.
Pros
In terms of value for money, SimplyBook.me is hard to beat. Extremely potent, offering a plethora of functionality and configuration options across a range of price points. The simplicity of the design and the ease of setting up the payment gateway are the two outstanding features.
Cons
Features beyond booking can be added to make this a comprehensive digital marketing platform for your business. Streamlining the platform's user interface might make it more convenient for users. Increasing its scope will allow you to reach a larger audience.
Response from SimplyBook.me
Dear Melissa
Thank you so much for taking the time to leave us your positive feedback, we truly appreciate it !!
Good luck with your business going forward - we look forward to working with you!
All the best
The SimplyBook.me team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great free booking tool
Reviewed on 2024/04/11
Pros
If you need a simple, no-nonsense booking tool this is it. I love that i can keep it free for now until I have the business to upgrade.
Cons
I wish the free version had HIPAA and text reminders, a girl can dream.
Response from SimplyBook.me
Thank you for your review! We're glad to hear that you're enjoying our free plan and find it simple and straightforward to use.
We appreciate your feedback about the features you wish were included in the free version, and we'll take that into consideration for future updates.
We're sorry to hear about your experience with Sign In Scheduling, and we're glad you found SimplyBook.me as an alternative. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing SimplyBook.me!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
For single practitioners
Reviewed on 2024/07/17
So far it’s functional but may need to switch if I continue to grow to get more features.
So far it’s functional but may need to switch if I continue to grow to get more features.
Pros
Easy to set up & use. Good price. Ability to create classes.
Cons
That so many features require a higher priced plan. Would like to see more of the add-ons included in the beginning plans. Also would like to see form creation and ability to send. And a way to create more detailed notes and client management.
Alternatives Considered
Wix, Availity, Carepatron, Power Diary, Jane, Squarespace, MassageBook and SimplePracticeReasons for Switching to SimplyBook.me
Cost and ease of use to get started while I have very little moneyResponse from SimplyBook.me
Thank you for your feedback!
We’re glad to hear that you find SimplyBook.me easy to set up and use. We also understand your concerns about the limitations of lower-tier plans and the need for more advanced features like form creation and detailed client management.
We continually work to enhance our platform and your feedback is invaluable in guiding these improvements. If you have more suggestions or need assistance as your practice grows, please feel free to reach out. Thank you for choosing SimplyBook.me!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Decent Booking Platform
Reviewed on 2024/07/17
It has been okay. I am not sure if I will keep it much longer, but its doing the job so far.
It has been okay. I am not sure if I will keep it much longer, but its doing the job so far.
Pros
What I like the most avout Simplybook.me is that it has alot of great features.
Cons
Has great features, but trying to setup some of the features is complicated.
Alternatives Considered
VagaroReasons for Choosing SimplyBook.me
Glassdoor didnt have as much feature benefits as simplybook.meSwitched From
GlassdoorReasons for Switching to SimplyBook.me
More features.Response from SimplyBook.me
Thank you for your feedback!
We’re pleased to hear that you appreciate the range of features SimplyBook.me offers. We understand that setting up some features can be complex, and we’re continuously working to improve the user experience. If you need any assistance or have suggestions for us, please don’t hesitate to reach out. We’re here to help make your experience as smooth as possible.
Thank you for choosing SimplyBook.me!
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Diamond Financial
Reviewed on 2024/07/16
the inability to use custom features client rescheduling with approve booking. this is the only...
the inability to use custom features client rescheduling with approve booking. this is the only platform that does not have this function, all others do!
Pros
cost, it is more affordable than other priducts and the live tech support is the best!
Cons
inability to combinethe inability to use custom features client rescheduling with approve booking. this is the only platform that does not have this function, all others do!
- Industry: Photography
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Better than the other scheduling products on the market
Reviewed on 2024/07/16
Pros
The price and flexibility of the program are wonderful. It's a great value for me.
Cons
the set up was difficult and the learning curve was steep. However that is because the program has so many options and features I don't use.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great features but the recent price increases have stung a bit!
Reviewed on 2019/09/20
Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems....
Overall, Simplybookit has helped us streamline our appointment booking and monitoring systems. Despite it being a little difficult to set up initially, if you can afford the standard package (or can make do with the basic package) it's worth the time and the customer service is great.
Pros
It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.
Cons
The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.
Reasons for Choosing SimplyBook.me
At the time, Simplybookit offered the features we needed at a better price point than 10to8Switched From
Sign In SchedulingReasons for Switching to SimplyBook.me
It offered the features we need at the most favourable price.Response from SimplyBook.me
Dear Becky
Thank you so much for taking the time to leave us your feedback, we truly appreciate it.
Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions.
We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys.
All the best
The SimplyBook.me team
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A game-changer!
Reviewed on 2022/11/16
When COVID-19 hit, my legal services nonprofit had to figure out a way to pivot from walk-in,...
When COVID-19 hit, my legal services nonprofit had to figure out a way to pivot from walk-in, in-person weekly consultations with new potential clients, to a completely virtual model of service. When we eventually began using SimplyBook, multiple staff called it a "game-changer" - it took so much time and stress out of scheduling consultation appointments and accepting payments in advance! It is pretty user-friendly, and tech support has always been incredibly helpful when we've contacted them via live chat. We also love how customizable the system is. Overall we've had a great experience for the past 1.5 years!
Pros
I love how customizable SimplyBook is - it took me a long time to get everything set up the way we wanted it at the beginning, but that was just because of how many different features I was able to customize to our exacts specifications. We also like the payments feature so that we can require clients to prepay for their appointments.
Cons
I wish there was a way to create certain types of appointments that are only available to certain people (for example, people with a certain password); I have suggested this feature to SimplyBook in the past and hope they develop it soon! We want to be able to, for example, only allow clients who have been prescreened to register for certain events, but we don't see a way to do that in the current system and so end up using a different (much less user-friendly) software program for those events instead of SimplyBook. I also wish we could see which clients have used which coupon codes in a single report.
Alternatives Considered
Acuity SchedulingReasons for Switching to SimplyBook.me
Integration with Authorize.net payment processor (preferred by our Finance department)Response from SimplyBook.me
Dear Stacy, thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it!
Have you tried as a workaround to setup hidden categories, have your services appear there too and then you can prepare separate links for clients that you have already approved of.
You can also contact our Live Chat if you want to know more about that.
All the best
The SimplyBook.me team
- Industry: Electrical/Electronic Manufacturing
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Boost Your Productivity with SimplyBook.me
Reviewed on 2023/05/01
I had the chance to work with SimplyBook.me on a project for a nearby gym studio while working as...
I had the chance to work with SimplyBook.me on a project for a nearby gym studio while working as an intern in the university's IT department. The software has a variety of features that I found to be user-friendly and intuitive, allowing the studio to expedite their scheduling procedure and enhance the client experience.
Pros
SimplyBook.me is an all-in-one scheduling and booking software that offers a wide range of features and customization options. Its user-friendly interface makes it easy to set up and manage appointments, classes, and events, and it allows businesses to accept online payments, send automated notifications, and manage staff schedules. SimplyBook.me also offers a mobile app for both iOS and Android devices, which allows users to manage their bookings on the go. The software's pricing is competitive, with a range of plans to fit the needs of businesses of all sizes.
Cons
While SimplyBook.me is a powerful tool, some users have reported difficulty with customization options and occasional glitches with the software's features. The software's customer support is responsive but may not always provide immediate solutions to issues that arise.
Response from SimplyBook.me
Dear Anthony
Thank you so much for taking the time to leave us your positive and detailed feedback, we truly appreciate it!
All the best
The SimplyBook.me team
- Industry: Graphic Design
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
TOP features, TOP helpdesk, TOP software
Reviewed on 2023/07/03
- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of...
- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of the no shows and cancelled appointments
Pros
- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized
Cons
- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background)
Response from SimplyBook.me
Hi Annemie
Thank you so much for leaving us your amazing feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rental user
Reviewed on 2023/12/25
I uses it for more than two years. At least, i got too much items for rental, the Software isnt...
I uses it for more than two years. At least, i got too much items for rental, the Software isnt built for rental Business. I got to pay too much for more options.
But for the beginning it was good. But need some better Features for documents.
Pros
Nice Design, easy to use, fast Server, own homepage
Cons
Too expencive when you need more Features, every Feature costs money, Not perfect for rental Business
Alternatives Considered
BooqableReasons for Choosing SimplyBook.me
More Features are at simplybook me, but today i need already more Features.Switched From
AppointyReasons for Switching to SimplyBook.me
No i changed from simplybook to booqable, it got more features and costs are lower.Response from SimplyBook.me
Thank you for your review and for sharing your experience with SimplyBook.me. We appreciate your feedback regarding the pricing and features. We're constantly working to improve our platform and offer more value to our users, so your input is valuable to us. We're glad to hear that SimplyBook.me served you well in the beginning, and we understand your need for more advanced features.
If you ever consider returning to SimplyBook.me or have any questions about our platform, please don't hesitate to reach out.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Similar amount of pros and cons
Reviewed on 2022/07/21
Simplybook.me is effective but lackluster.
Depending on which features you need and your client/cus...
Simplybook.me is effective but lackluster.
Depending on which features you need and your client/customer volume it may be affordable or expensive.
I was pleased with a portion of my experience and I would be willing to try the software again if improvements are made.
Pros
Simplybook.me is affordable and features convenient alacarte style add-ons.
This is perfect for users who don't need some of the features, or don't need them as often.
The ability to add a questionnaire for clients is wonderful.
Appointments can be downloaded as a CSV file.
Reminders and email confirmation is available.
Cons
I did not like the technical issues and inconveniences that we have encountered using Simplybook.me.
Our clients often report that they were not able to schedule an appointment.
The pricing setup is a double edged sword, if you want to try different options to see which ones are the most helpful, you're simply out of luck if you've already exceeded the limit for the free version.
Alternatives Considered
Acuity SchedulingSwitched From
YouCanBook.meReasons for Switching to SimplyBook.me
At the time we were looking for a low cost product to use while we determined how important this service was and rather or not a paid version would be worth the investment.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Ease of use
Reviewed on 2023/11/17
Positive so far but I have also experienced some issues with integrating payment processors.
Positive so far but I have also experienced some issues with integrating payment processors.
Pros
Simple to set up and use, friendly customer service.
Cons
Difficulty in adding certain payment options and integrating Pay Pal etc.
Reasons for Switching to SimplyBook.me
Cheaper price compared to other products and services.Response from SimplyBook.me
Thank you for your feedback! We're glad to hear that you find SimplyBook.me simple to set up and use, with friendly customer service. We'll take your comments about payment options into consideration for future improvements.
We're honored that you chose us for our affordability compared to other options. If you have any further questions or suggestions, please feel free to reach out. We're here to help!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simplybook.me Grows With Our Business From Startup to Successful Clinic
Reviewed on 2023/10/27
Pros
When we first launched our small beauty clinic, we sought out Simplybook.me to help manage our limited appointment bookings and client base. After over two years of use, we've seen our business grow rapidly, and Simplybook.me has scaled with us every step of the way.As a startup, we needed an intuitive, easy-to-use platform that could handle online bookings for our barebones staff. Simplybook.me provided just that with their basic plan. As our appointments filled up, we upgraded to higher tiers that unlocked more features. This allowed us to sync with business calendars, process payments, send reminders, and more.Now with multiple staff members and a bustling schedule, Simplybook.me continues fitting our needs perfectly. Their plans are flexible and affordable even for higher volumes of bookings. We can customize the platform with our branding and tailor it exactly to our clinic's workflow.Simplybook.me has been an invaluable partner from our humble beginnings to now operating a successful, growing enterprise. Their scalable platform and features have allowed us to focus on clients, not bookings. We're excited to continue evolving with Simplybook.me for years to come. It's an essential tool for any small business aiming for bigger things.
Cons
The number of custom features is pretty limited in each plan. For example, for having a fully working payment option like accepting online payment and deposit, you need to activate two or 3 custom features out of the maximum of 4. I wish they increase those limit in the future.
Response from SimplyBook.me
Thank you so much for taking the time to leave us your feedback, we appreciate it greatly and it´s awesome to hear your story and how we have managed to grow together!
All the best with your business going forward - we look forward to continue to work with you!
Best regards
The SimplyBook.me team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
4 out of 5 stars
Reviewed on 2024/07/17
I give it a 4 out of 5 stars overall. Very good service but lacking key things.
I give it a 4 out of 5 stars overall. Very good service but lacking key things.
Pros
I love the free website and online scheduling.
Cons
It glitches and needs to bre refreshed frequently. No option to put notes on a client. Only on appointment. I would like to put a pets name on file as well as their owner. Notes for the client would suffice. I haven't been able to figure out how to add text reminders.
I wish there were more useful options for enabling more add ons for the 300. I upgraded to 300 just to allow one more add on. It paid for itself with that but I would like to add more and cannot justify paying more.
Alternatives Considered
Square Point of SaleReasons for Switching to SimplyBook.me
Good value for a start up business.Response from SimplyBook.me
Thank you for your detailed review!
We’re glad to hear you appreciate the free website and online scheduling features of SimplyBook.me. We appreciate your feedback on these points. We are continually working to enhance our platform and your input helps guide those improvements.
If you need assistance with any specific features or have additional suggestions, please don't hesitate to reach out. We’re here to help and hope to continue providing you with great value as you grow your business.
Thank you for choosing SimplyBook.me!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Software is really good and makes booking appointments easy. I rarely encounter problems with...
Reviewed on 2018/01/04
Eliminates me having to spend time booking appointments manually.
Eliminates me having to spend time booking appointments manually.
Pros
Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.
Cons
1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not.
I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already.
In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select.
2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.
Response from SimplyBook.me
Dear Patrick,
Thank you so much for taking the time to give us your review, we appreciate it greatly!
With regards to your comment then I strongly recommend you to update the template as we have got new templates where it is more obvious if all slots are full and that you need to find another day with available time.
Best of regards
The SimplyBook.me team
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SimplyBook.me
Reviewed on 2023/05/16
Again I do think it's a simple way to do your booking. I see it being best for low traffic...
Again I do think it's a simple way to do your booking. I see it being best for low traffic businesses.
Pros
It's affordable and it's not hard to set up. Open your account then list your services and availability dates and you're ready to go. The admin app is a quick way to manage everything and there's also the client app that does the same thing on their end.Notifications can come in through email or SMS. I like that because I've missed important things coming in through email. On my phone after there are 3 or 4 they don't display individually anymore. On the other hand I always check SMS and they don't group together. Integrate with Facebook, Google, Stripe, PayPal, etc.I would say it's a simple way to do your booking.
Cons
It is affordable unless you're wanting the add on packages. Honestly they do get expensive. If you can operate without them it's no big deal though.
Response from SimplyBook.me
Dear Austin, thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best booking system you will find!
Reviewed on 2020/09/21
If you get happier by the hour during testing because it meets almost all your wishes and you see...
If you get happier by the hour during testing because it meets almost all your wishes and you see parts you didn't know but still are fantastic then you have the WOW.
Pros
The ease of use. It almost has it all. great software that fits almost any business. lots of extra features available that you can work with it the way you want.
I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio! And the Support team has been very helpfull for me. Even when using the free version!
Cons
There are still parts I want to mention. A number of functions that I consider essential are optional, so you have to opt for the more expensive monthly subscriptions. I think the price difference (I don't have any employees) is a bit too high.
My clients are people within a 30 kilometer radius, so I would like to give my clients the feeling that they are booking locally. For now, there are parts that show that it is an international booking system. For example, that you have to choose your country in the address details.
The invoicing part may become more mature, I can for example not let my customers pay through our widely used system 'Ideal'. I need to be able to translate more words into this invoice section than is possible now. Oh and a widget for both a contact form and booking instead of a button ;) would be nice! It seems that I have a lot to notice, but it is constructive criticism, in which I believe they will pick it up.
Response from SimplyBook.me
Dear Richard,
Thank you so much for your valuable feedback, we truly appreciate it!
Regarding the booking website then you can choose whether you want your clients to choose a country or not. If you go under settings/configurations then you can choose yes/no to "Show booking page in client timezone" and also Yes/no to "Prefix changable by client". If you choose no to both, then this problem should be solved.
For the invoice issue, can you please send me an email back to explain better what you need.
Yes makes sense your idea for the widget for contact us/booking instead of a button, we will note that down on our idea list.
Thanks again for the feedback
All the best
Rut
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Refuses to look at features that are obviously necessary
Reviewed on 2019/06/29
I am using this software very reluctantly because my other software wasn't handling another feature...
I am using this software very reluctantly because my other software wasn't handling another feature very well and the Customer Facing front end wasn't very nice looking. But in doing so I gave up my Deposit feature from my other software company with all the automated payment processing feature and accounting features.
With SimplyBook.me there are very unprofessional workarounds and they force the usage of other software products like QuickBooks to do the invoicing, payment processing and to perform the accounting abilities SimpyBook.me should be able to do. I have outlined in detail how this could be accomplished in the past but have been ignored each time I have brought up the issues of not having the Deposit feature. I get a lame answer of it's a lot of work, there are issues with PayPal, there are rules.... etc. If there were all kinds of issues with getting the Deposit feature implemented with many of the other products out there, I hope I don't have to name them, then why are they successful in implementing the Deposit feature!!!!!
They just don't listen to people.
Pros
Customer facing booking system ability to book their service
Cons
This system does not accommodate for a booking deposit fee. Every other online calendar booking system out there has this feature but they don't have the other features that SimpleBook.me as. I as a prospective customer have been asking for this feature for over 3 years now. I have not moved to SimpleBook.me because of this missing feature. They have everything else I need but this one feature!
Response from SimplyBook.me
Dear Jeffrey,
Thank you so much for taking the time to leave us your feedback, we appreciate it.
Regarding the deposit feature then we have now added that, so hopefully you can use that now.
All the best
The SimplyBook.me team
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Basic, Straightforward, but Comprehensive Enough
Reviewed on 2019/05/08
Easy to use. Limited learning curve. I started out with another scheduling service but I'm in the...
Easy to use. Limited learning curve. I started out with another scheduling service but I'm in the process of switching over to SimplyBook.me.
Pros
SimplyBook.me allows users to accept payments through Stripe and apply membership scheduling and payments (two major pluses for me). Furthermore, SimplyBook.me allows me to customize (within significant limits) the look and feel of the platform to more-or-less conform with the look and feel of my website. It has an easy to use and intuitive user interface (not being very tech savvy, for me this is a very important feature). Within twenty to thirty minutes you can have a subscription, a customized interface, and have the platform embedded (or otherwise set up) on your website. Additionally, for those who need it, SimplyBook.me is HIPPA compliant. For most people (myself included) the free subscription will be all you need.
Cons
I like this platform and can see very few cons with it. But I'll do my best to come up with a few (or at least one). Here it is, and although it might seem insignificant, success is in the details: SimplyBook.me does not have a "look busy" feature. Meaning, it doesn't automatically allow for a certain percentage of time slots to appear full. The result is if you are just beginning your business and have a lot of "empty time" you (in this case me) end up looking rather pathetic. But with a "look busy" feature a certain percentage of time slots are automatically filled allowing the service providing (in my case as a mental heath therapist) to appear busy and in high demand. The higher the demand appears to be the more willing the potential client is to book. The lack of this feature is the difference between a B+/A- and a solid A+.
Response from SimplyBook.me
Dear Binyamin,
Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly!
Regarding your con, then we totally agree that it would be a useful features. In fact we have it on our current to-do list so hopefully it will see the light later this year.
All the best
The SimplyBook.me team
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
SimplyBookMe is Simply The Best
Reviewed on 2018/01/03
Pros
I have used this software for close to 5 years and it's still simply the best in the industry for my needs. There are plenty of scheduling solutions out there but this platform is easy and flexible and consistent. I have never had a problem with implimentation and the developers are SO accessible that even if I did, they would be right on a solution. They are constantly adding value for the user and this value translates into satisfaction in our client's experience. Value for the cost is the best perk. You would be hard pressed to find another product that does as much for as little.
Cons
One limitation is the lack of a merge feature. Because users input their data anew, there is the potential to have multiple entries for the same client in the client database.
Response from SimplyBook.me
Dear Dani,
Thank you so much for taking the time to leave us your very positive feedback, we truly appreciate it!
In terms of merging the clients then what you can do is to define in settings what makes a client unique, an email address or phone number. Then if you define it´s an e mail address, you can change the email address to the same address of the same clients and then in fact they merge. I agree it would be great to have a simpler solution for that, but this workaround should work though.
All the best
The SimplyBook.me team