Clear Spider Reviews

It has been a whole set of good tools that has allowed for clearer inventory control with its useful functions that have everything on a single platform, it has facilitated order management and inventory tracking, having a clear order of numbers to go tracking

In general, I like everything, there is nothing to dislike, they have provided an excellent, very complete service, there is nothing to improve

I appreciate how responsive the staff is to answering questions, providing support, and has a willingness to develop customized solutions whenever feasible. Uploading is simple, once you understand the specific process to do it.

The system does feel somewhat antiquated in comparison to some other systems. It also has some weird limitations, such as only being to automatically send a system generated PO to one vendor email address, rather than multiple ones.

The fact that it is web based is my favorite feature of the software. This allows my customers (who have access to their own inventory) to see the same things I see when we're planning for future projects. Having photos for them to view is also a nice touch. From an administrator's standpoint, the ease with which inventory is added to the system is definitely a major plus. Inventory comes in and out of our warehouse every day so simplicity of use makes it easier for me to do my job and keep inventory updated daily.

There have been occasional issues with adding items to inventory and fields populating correctly. I believe these issues had to do with initial uploading our product from different inventory software. However, when these issues arose in the past, they were quickly handled by the support team at Clear Spider.

The ability to create adapters and attributes allow us to customize the software and customer setups to meet our business needs. Having customer & supplier modules allow us to leverage the value in our services.

The menus and user friendliness of the site could use some improvement and it is being worked on. In our business, we have a large variety of pc skills with our users and training requires us to create clear work instructions to avoid support calls. Clear work instructions on the new Android/IOS scanners would be beneficial

It's fast. I can maneuver quickly and get accurate answers quickly. Customer Support is absolutely the best. Broc Filman has been our main contact but everyone within this company has been fantastic to work with. Anytime we need help we get resolution within a few hours. Clear Spider gives fast, easy to understand reports and quick references.

We had to hire a programmer to help integrate the program with our customer ordering and payment system.

ClearSpider functionality is highly customizable, beyond the standard features package, making it a versatile tool for unique business data and operational needs.

The ClearSpider development team that is assigned to each account is also highly skilled in understanding the needs of the business and translating it into tailored system solutions.

Development of custom functionality after launch is subject to the ClearSpider development team's bandwidth. The ClearSpider team is always flexible, responsive and supportive but system development needs on short timelines are challenging to get completed.

the system works smoothly to get our customer orders entered into clear spider and into our inventory system as well

The scanners that we purchased to go with the system are not as user friendly as we would like. We had to create different work arounds for two of our customers in order to meet their requirements.

The process of approvals of orders is automatic and flows through perfectly and the creates email notifications at the same time.

Does not allow approvals to proceed based on dollar amounts of POs. This would be ideal for our situation and process of approvals.

I like how easy it is to use and how easy it is to export inventory reports to excel. It's very beneficial to me to be able to export quickly and send information to others in my organization who do not actively use the software.

The software works great for our purposes but it would be great if you could have the same item with different quantities listed in different locations and to be able to pick specific pallets to pull from.

Our clients love the ability to see their inventory in real time from a web based program. The transition to Clear Spider went smoothly and our Clear Spider representative offered assistance whenever we needed it. We also like the ability to do a pick and pack list from the system. So far we have been pleased with Clear Spider!

After I go into a record to edit and I save it takes me back to the admin page versus back to the items I had already searched. It would be nice to if the back to previous page actually took you back to where you were. It would save several steps.

Reporting Functionality and System Flexibility Based On User Needs. Should you need support, the team is only a few minutes away and always ready to assist.

Could Use A More Modern User Interface (think Apple). The nature of the menu and tab system is the old school approach to IM>

Adaptability to new technology I.E. Customized APP, Flexibility in maintaining, changing and/or adding new applications and, ease of use by all parties.

Intuitive, easy to use, reliable interface with our ERP system, provides visibility of inventory to our customers.

Audit trail for min/max/rop adjustments and the ability to create report queries to customize reports for customers

The price is what I like most and the ability to spilt payments so it doesn't hit our budget all at one time. The ability to analyze data and run reports is very valuable to me as an inventory manager.

It is difficult for me to see when I launch using internet explorer. I don't know how to zoom so I have a larger view.

The flexibility to customize based upon our needs. Its highly customizable that allows us to deploy the too in unique ways to our customer

its not free. I cant really think of anything that I don't like about the application to day. I can say that more options for changing passwords would be good

Work well. Always available and stable. Quick response to my email when support is needed or when I have question.

Poor UI and then less user-friendly. It's a bit hard for new user to be onboard with the solution because the tool is not that intuitive.

I FIND THAT THE SYSTEM IS VERY USER FRIENDLY AND EASY TO NAVIGATE AROUND. THE INVENTORY IS VERY EASY TO UPLOAD AND MANAGED MOVING FORWARD. I WOULD RECOMMEND THIS SOFTWARE TO ANYONE LOOKING FOR A USER FRIENDLY SYSTEM.

I TRULY WISH WE HAD MORE OPTIONS FOR RUNNING REPORTS, IN OUR CASE, I WOULD LIKE TO RUN REPORTS ON INDIVIDUAL ITEMS WE SELL BY DATE RANGE TO SEE IF ITS SOMETHING WE NEED TO CANCEL OR CONTINUE TO CARRIE IN OUR RETAIL LINE.

I like all the different characteristics of each item you can add. Pictures, details, price, etc. Clear and straight forward.

A bit too much information which not all customers might use, and unable to move around/remove some bits of the information.

Once you learn the system, it's very easy to use. It was created specifically for our needs and we were able to make numerous changes in order to drill down to exactly what we needed. There is no superfluous data or items - which makes it very user friendly

The unknown when getting familiar with the system. Tracking inventory in this manner was a huge change for us, but because the system is built for our specifications, that "unknown" quickly goes away.

The vast potential of the software is incredible. We can be certain that the tool can do everything we currently need and is scalable for our future growth.

The terminology was difficult to adapt to initially. The menu driven functionality was also difficult to understand at first.