Focus Contact Center Reviews

Focus Contact Center

Call & Contact Center Software Focus Contact Center

5/5 (4 reviews)
Wojciech H.

High quality system

Used Daily for 2+ years
Reviewed on 2017/01/12
Review Source: GetApp

A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros

- easy to use interface
- scalability
- friendly API

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Wojciech H.

All-in-one contact center platform

Reviewed on 2017/01/12
Review Source: Capterra

The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Marek W.

Best solution !

Reviewed on 2017/01/13
Review Source: Capterra

Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ma¿gorzata N.

Smart Call Center Software

Reviewed on 2016/10/21
Review Source: Capterra

Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

Rating breakdown

Value for Money
Ease of Use
Customer Support