Configio

4.7 (85)
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The industry’s most robust event registration platform.

Overall rating

4.7 /5
(85)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.9/5

99%
recommended this app
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85 Reviews

Tiffany
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
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  • Likelihood to recommend 8.0 /10

ProjectFUN

Reviewed on 2017/01/17

Configio has really helped to create an easy streamlined registration process. Our staff love how...

Configio has really helped to create an easy streamlined registration process. Our staff love how simple and intuitive the system is to use. It has really been a great asset to how our program manages student enrollment.

Pros

A lot of customizable options.
Easy to use.

Cons

Can be overwhelming with a lot of options sometimes.
Some random bugs that pop up.
Can't delete products or archive in an organized way.

Elaine
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  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
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  • Likelihood to recommend 10.0 /10

Great Customer Support!

Reviewed on 2016/09/15

I am not the most tech savvy person but the support staff at Configio made me feel comfortable and...

I am not the most tech savvy person but the support staff at Configio made me feel comfortable and capable right away. They helped me through all of my questions and got me up and running in no time.

Pros

I like that I can make changes in real time and do not have to wait for someone at Configio to do it for me although the support staff is more than willing to help me through it!

Michele
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  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
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  • Likelihood to recommend 7.0 /10

Fabulous customer support

Reviewed on 2016/09/12

This software is very customizable and the staff are very willing to help you understand and get...

This software is very customizable and the staff are very willing to help you understand and get you set up and help adjust once live.

Pros

Customizable

Cons

Complicated to set up; not familiar with camp needs

Matthew
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Outrageously Model Product by an Outrageously Model Company !

Reviewed on 2015/09/30

Model Company:
Since the beginning of computers and computer support, without ANY doubt I have...

Model Company:
Since the beginning of computers and computer support, without ANY doubt I have NEVER experienced ANYTHING like I have with My Custom Event the last 9 months! Every single call I have ever made to MCE has been taken by a "real live person" who listened and assessed my need (s), and worked efficiently beyond my expectations. The communication skills demonstrated by this team have never been exceeded by any support team I have ever been associated with. From sales, to developers, to support ' they all have answered in harmony - regardless if it was routine support or a recent product they customized to meet our needs.

Model Product:
This product works like 'magic'. The 'customization' allowances are incredible. Just close your eyes and imagine what you need, and they find a way. The product is unbelievably reliable while being 'fluid' in its development. These folks at MCE understand you can't ride a bike sitting still. Without a doubt, they have this product ahead of the curve. I predict they are in for a long successful ride.


Sincerely,

Matthew Nail
256-214-1988

Ed
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  • Review Source

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Large BANG medium buck.

Reviewed on 2016/09/09

Best customer support I have EVER experienced bar none! Configio formerly MyCustomEvents is a...

Best customer support I have EVER experienced bar none! Configio formerly MyCustomEvents is a sometimes overwhelming solution which once learned can kill 50 birds with just one stone. Would I buy it knowing everything i know today? Yes. I find myself wanting to play with it even if I have nothing scheduled to use it for. Every time I log back in I discover some feature that I didn't know exists. As a developer I can respect the work that went into creating such a flexible and expansive solution. My tip to you is if you need a product like this trust in their support team. Take the plunge and let them walk you though everything until you feel comfortable. It's complicated at times but once your brain is trained to works like the Configio team you will find yourself really zipping through the product to implement some pretty cool variations of your products. It's not WordPress (thankfully) and it's not eCommerce or Amazon. It's a great upper mid-tier system. This means it's perfect for almost any business.

Laure-Jeanne
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seasoned planners love this product!

Reviewed on 2015/12/02

Tired of the 'big boys' and ever-diminishing customer support? We were. Based on the ratings on...

Tired of the 'big boys' and ever-diminishing customer support? We were. Based on the ratings on this site and initial interactions with the My Custom Event team, my organization uses this software exclusively for event registration and management, and couldn't be happier. The flexibility, reliability, customization features and stability of their product is matched by their superior customer support. We will caution that the product would likely not be easy to deploy without guidance (not immediately intuitive) but customer support and training is so good we were up and running and able to troubleshoot simple issues in a very short time frame. Our training contact was extraordinarily responsive to our needs and acted as a hands-on team member leading up to our first registration 'go-live'. As of the date of this review, we do not have a single complaint from our registrants about the interface or its functionality. We will absolutely continue with the company and recommend you do the same!

David
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  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Configio LMS System

Reviewed on 2016/09/12

My company was looking for an LMS system that would allow greater control and flexibility when...

My company was looking for an LMS system that would allow greater control and flexibility when handling employee training and the Configio system was the perfect fit. It has given us the ability to assign, review and control all levels of course training that we do within the company.

Pros

Ease of use once the administrator becomes familiar with the system and the company provides top notch support. They are always happy to answer a question or assist in any way possible. The Cost for the system is extremely reasonable.

Cons

The LMS system could use more capability in making charts and graphs for utilization with upper management reporting.

LeeAnn
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Powerful System - Great Customer Support!

Reviewed on 2015/06/05

We are an event-based franchise organization and we found My Custom Event after having worked with...

We are an event-based franchise organization and we found My Custom Event after having worked with several other CRM/registration systems in the past that were very limiting. We love the customization options available and their development team regularly releases impactful updates to the system. We have also worked in collaboration with their development team to build a number of custom features based on the needs of our franchisees which is a huge plus that we have never been able to do with any of our previous systems.

The one critique I have is that the system is very power and has tons of features and therefore can be daunting for our less technically-inclined franchise owners to navigate. With that said, their support team is very knowledgeable and responsive. We regularly get positive feedback from our franchisees about the support they receive which is extremely important to us as a franchisor.

We are very happy with My Custom Event and highly recommend it!

Jason
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  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Likelihood to recommend 9.0 /10

Great value - happy to have made the decision to go with Configio

Reviewed on 2016/09/13

There are many more features and customizations than I expected for the price - and customer...

There are many more features and customizations than I expected for the price - and customer service has been perhaps the best I've ever experienced. Before going with super expensive alternatives, I strongly consider trying this option first.

Jenny
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My Custom Event, and Joe McCollum in particular, have made my job so much easier!

Reviewed on 2015/06/23

I am so grateful to have come across My Custom Event. From my initial inquiry to my MANY emails...

I am so grateful to have come across My Custom Event. From my initial inquiry to my MANY emails full of questions, My Custom Event has been extremely professional and supportive.
Joe McCollum is a blessing and has saved me on many occasions. He is extremely knowledgeable and is always willing to help. He never makes me feel like I'm a bother (I am!) and goes the extra distance with every question - no matter how big or small.

The 4 stars I gave for ease of use would likely be 5, but I have yet to take MCE up on their offer for additional training due to just being so busy in a new job. I have plans to get the training in August and will likely want to change my review to 5 stars all across the board!

If you are seeking a registration program to simplify your life, don't hesitate! There is no intimidation factor here, as the staff will walk you through everything and support you all the way!

Alicia
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Customer support deserves 10+!

Reviewed on 2017/01/24

I have been with Configio Software for three years, and each year the customer support and...

I have been with Configio Software for three years, and each year the customer support and software development teams work diligently to make the software more user friendly to our customers. Support is ALWAYS available (even when we are in the heat of an issue at 8AM EST) and are always friendly in their replies. I feel like Configio values the company that I work for, and that I have developed a good working relationship with them.

The software itself has served all of our camp needs, and you better believe we've requested some complicated items! (Like a scheduling process for 200 campers ONLINE!)

Configio has allowed us to go completely paperless with our registration and I am looking forward to growing with them as our camps expand in the future.

Alex
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  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

In Progress

Reviewed on 2017/01/05

I'm in progress of rolling out Configio for my business and I'm very impressed so far. There are...

I'm in progress of rolling out Configio for my business and I'm very impressed so far. There are few flaws and the system is well-designed. I'm excited to put it in front of my customers!

Pros

It's very flexible and gives a very good customer experience.

Cons

I don't like that all the emails come from one email address from the system. I would like to do a better job tailoring the emails to align with my organization.

Phil
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Super Online Registration and Event Management Software

Reviewed on 2015/06/03

We've been using the product for 3 years to manage our online registration for leagues, tournaments,...

We've been using the product for 3 years to manage our online registration for leagues, tournaments, camps and special events. The features and capabilities seem endless. The customer service team is very helpful and friendly. They answer my questions and help me find the solutions I need within their program. (It's great getting to speak to a live person.)
The software handles my small and large events well and I don't foresee outgrowing its capabilities.
The only downside I've experienced is that there are so many features and options it can be overwhelming. However, whenever I've needed an additional feature, they already have it integrated and their support staff train me on how to use it.

Krysten
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  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Perfect option for a small non-profit

Reviewed on 2017/01/09

We love having the ability to control the functions of our website. We really appreciate the great...

We love having the ability to control the functions of our website. We really appreciate the great customer support as well!

Pros

We are in control of our website content

Cons

Figuring out some of the content editors are complex, but Customer Support staff are always willing the help!

Malli
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We use accounts, email messages, discounts, products, etc. for our students at our rally...

Reviewed on 2015/06/03

Pros: user friendly, help videos are a nice feature, customer service is A+++++ as they are always...

Pros: user friendly, help videos are a nice feature, customer service is A+++++ as they are always super friendly, available and accessible to assist with anything, the staff are always willing to create something new or modify original reports to suit our needs

Cons: the look of the software on the customer facing side is a bit outdated, some of the html coding is tricky when it comes to importing newer, updated codes

You cannot ask for a better company. I very strongly recommend My Custom Event!

Holly
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  • Industry: Hospital & Health Care
  • Used Weekly for 6-12 months
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  • Value for Money
  • Ease of Use
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  • Likelihood to recommend 10.0 /10

Excellent Service for Children's Hospital of WI Employee Picnic Registration

Reviewed on 2016/09/19

had over 8,000 attended and registered for our Annual Employee Picnic and the site was very user...

had over 8,000 attended and registered for our Annual Employee Picnic and the site was very user friendly. Customer Service is excellent!!

Pros

You are able to easily customize for your individual organizational needs.

Tony
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We have no complaints at all on any aspect of our dealings with the personnel nor the products.

Reviewed on 2015/09/22

We are completely satisfied with every aspect of our dealings with My Custom Event.

The people...

We are completely satisfied with every aspect of our dealings with My Custom Event.

The people are very knowledgeable, friendly, and make needed changes much faster than I would have expected. The above comments have carried through since day one and we've been using them for several years now.

I have no negative comments to add to this note, we are very happy with the relationship we have and the service we have received with MCE.

Kari
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SweyoTigger

Reviewed on 2015/06/03

This software and the tech team behind it is versatile and flexible. The software can be customized...

This software and the tech team behind it is versatile and flexible. The software can be customized to meet the needs of the user and if the customer needs assistance in setting up an event to make it work properly, the IT team will walk you through it. The reports that can be created and modified to meet the needs of the client are pretty in-depth and I have not had the opportunity to take full advantage of the possibilities.

Josh
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Excellent event ticket system

Reviewed on 2015/09/30

I have used My Custom Event for 3 years to sell tickets to my classes as well as sell tickets to...

I have used My Custom Event for 3 years to sell tickets to my classes as well as sell tickets to events that my wine business hosts. The site is easy to set up an event and has far more features than I need to use. I appreciate how the company is always looking for improvements and is adding new features. I would highly recommend My Custom Event for any of your event and product sales needs.

Jenny
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MCE has worked with us to provide a customized interface that meets our unique scheduling...

Reviewed on 2015/10/01

We signed on with MCE a couple of years ago after an extensive search for a company that could...

We signed on with MCE a couple of years ago after an extensive search for a company that could provide customization to meet our unique scheduling and registration needs. MCE has been an incredible business partner. They listened carefully to our needs, brainstormed, created and provided the best support and customer service we have experienced.

April
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Very Happy With My Custom Event

Reviewed on 2015/10/14

Very happy with our website and the awesome customer service that is always provided.

Very happy with our website and the awesome customer service that is always provided.

Kristen
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Great Event Management Software

Reviewed on 2015/06/09

I have worked with pretty much all the event software out there, My Custom Event provides an...

I have worked with pretty much all the event software out there, My Custom Event provides an excellent product. Their team is extremely knowledgeable and is more than willing to customize their product to meet your specific event needs. Customer Service team is always on it and responds quickly to get your problems solved.

Carrie
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  • Likelihood to recommend 10.0 /10

My Custom Event took our events to the next level

Reviewed on 2016/04/01

Pros

With My Custom Events we could get easy to read reports and counts for all of our events. Customer Service is extremely helpful in customizing our site for us. If you need any changes, They are right on it. My Custom Events is very user friendly for the admin as well as the consumer.

Cons

Navagating through the back site was a little confusing in the beginning, but once customer service walked me through it, it was great.

John
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Flexible tool for managing large number of Unique events

Reviewed on 2016/12/05

The tool is very flexible and allowed our Events, Team, to consolidate all of their events from...

The tool is very flexible and allowed our Events, Team, to consolidate all of their events from CVENT and Constant Contact/EventSpot into 1 tool thus allowing us to save money and obtain the feature/functionality required for the 50+ events that we host a year.

Clinton
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Great Customer Service!!

Reviewed on 2015/09/23

MCE is always quick to respond to questions and client needs. The support structure and their...

MCE is always quick to respond to questions and client needs. The support structure and their ability to assist via multiple faucets serves the client in an expeditious and user friendly matter.