Helpjuice Reviews

Helpjuice

Cloud-based knowledge management platform

Overall rating

4,7 /5
(97)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,8/5

98%
recommended this app
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97 Reviews

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 501–1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exactly What We Needed

Reviewed on 2019/03/11

We are using the software to create an internal knowledge base for a local government. Many of our...

We are using the software to create an internal knowledge base for a local government. Many of our users are not fans of having to learn a new piece of software but the ease of use that Helpjuice provides has made it incredibly easy to implement. We plan on eventually rolling out an external knowledge base for residents and the capabilities that Helpjuice provides will make that task easier than we could have ever hoped.

Pros

Helpjuice has been an incredible platform to start building our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. In addition, the customer support is top notch.

Cons

My only complaint about the software is having a constant pop-up in the bottom right of the screen when I log in to the dashboard.

Sparsh
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product overall, but scope for improvement

Reviewed on 2021/06/06

Using the platform has been a very wholesome experience. It was a great learning experience and we...

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

Pros

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

Cons

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

Alternatives Considered

Document360 and Confluence

Reasons for Switching to Helpjuice

Pricing, features and the relationship manager.
Marc
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not sure yet

Reviewed on 2020/05/15

Pretty good, most of the business likes it

Pretty good, most of the business likes it

Pros

Nice looking platform that was quite easy to white label

Cons

You can't really set up different categories or buckets easily, security is a little tricky to work out. We want staff, member and non-member access levels

David
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Knowledge Base Software That Soars

Reviewed on 2015/10/26

In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic.
On his...

In 1927 Charles Lindbergh became the first person to fly an airplane across the Atlantic.
On his return he was given a ticker-tape parade on the Washington Mall.
He had made the impossible become possible.
How? Because he had a utter, ruthless dedication to his goal.

A SIMPLE, BEAUTIFUL PRODUCT
I think if Lindbergh ran a SaaS company today, and was looking for knowledge base ('KB') software, he'd choose HelpJuice. Why? Because they've applied the same level of intellectual and practical discipline (that Lindbergh applied to his dream of flying the Atlantic) to their dream of creating an epoch-defining solution to an un-cracked problem (clunky, over-complex KB software applications).

First, my disclaimer: I'm a co-founder of a tech start up & a customer of HelpJuice, who have been incredibly helpful to me in getting my knowledge base off the ground (a la Lindbergh). Now my qualifications. Before moving into tech I practised law for several years as a litigation / dispute resolution attorney. I learned that creating top class templates of information/resources, more than paid for itself through the delight clients experienced at receiving detailed, actionable legal advice. HelpJuice is the go-to tool in my view to help any SaaS business - your business - achieve this end.

EASE OF USE
HelpJuice works like Google/Bing for your KB with a search bar on the home page your home page. If their question isn't answered in the KB, a query lead capture form appears, so you can answer the query & create a template.

CUSTOMER SERVICE & CUSTOMISATION
The Helpjuice customer success team goes out of their way to provide professional services (for free) worth several hundreds of $ (if $1,000s) ensuring you're delighted.

SIMPLICITY IN DESIGN & EXECUTION
If you're looking for an advanced ticketing based customer support system, don't choose HelpJuice. No ticketing system? How can they help me then? Well, HelpJuice decided that the laser-like niche skills required to design and maintain and develop a KB software solution are considerably different from a customer support ticketing software solution. They're right, too.

FUNCTIONALITY
You get:
- Thousands of searches on your KB a month
- dozens of user admin accounts; different role/access segmentation
- customisation of the KB; support pretty much any which way you want it etc.

At the higher end:
- 99% SLA
- localisation
- KB segmentation
- making your KB an internal company site

Response from Helpjuice

You're the best, David!

Ischtar
Overall rating
  • Industry: Broadcast Media
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly, adaptable and great customer service

Reviewed on 2020/11/19

Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they...

Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it. 10/10 customer service, I couldn't recommend them more.

Pros

The ability to display an article in multiple categories without duplication.
Easy to access an customize the HTML & CSS.
The ability to embed an article into another - making it quick and easy to compile master process documents.
Unlimited layers for categories.
Encrypted URL access so the site remains private but viewers don't need to log in.
User friendly editor interface.

Cons

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed. In the article creation process there is the option to embed an image you previously uploaded, which in theory prevents needing to upload duplicate images, however there is no search functionality in this context which renders the feature almost useless.

Brad
Brad
Overall rating
  • Industry: Financial Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great platform for Knowledge Base material

Reviewed on 2019/09/13

With the addition of the Helpjuice software, we were able to solve a critical need in the Servicing...

With the addition of the Helpjuice software, we were able to solve a critical need in the Servicing / Customer Service space. Quick access to specific areas within our policy and procedures is critical for servicing our customers. The install of Helpjuice was able to solve that and other regulatory requirements.

Pros

At Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that.

Cons

In my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the [admin] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved.

Alternatives Considered

Microsoft SharePoint and Slab

Reasons for Switching to Helpjuice

Ease of use, user interface
Brittany
Overall rating
  • Industry: Utilities
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for company use!

Reviewed on 2022/09/09

Pros

Easy to implement, easy for users to navigate.

Cons

Nothing, they take all our suggestions into consideration.

Bryan
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helpjuice: Fresh squeezed knowledge base goodness!

Reviewed on 2019/01/25

We are new to Helpjuice, but so far the experience has been very pleasant - with quick responses...

We are new to Helpjuice, but so far the experience has been very pleasant - with quick responses (several other competitors never even bothered to return multiple requests for demo's and meetings, but Helpjuice did so within less than a day!)

Pros

Price-per-feature was a major consideration - Helpjuice offers a lot of options and customization that other companies break out in to more and more expensive tears or pricing, where you have to pay more to get one feature you may want and a bunch more you don't.

Cons

While there search is robust, and can search attached PDF files in articles, other competitors have a much more robust search engine, capable of searching just about any file type, including video files. That said, you also have to pay a lot more to get that advanced of a search engine, and the rest of what these competitors offered was not as appealing.

Justin
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great online Knowledge Base software.

Reviewed on 2021/10/15

Very professional and willing to help get us up and running. The ease of use of article creation...

Very professional and willing to help get us up and running. The ease of use of article creation and the customization of the web page is defiantly helps attract our customers.

Pros

It's ease of setup and use. When they say you will have a knowledge base in five minutes they were right. After creating an account and a few simple steps, we were on our way to creating our new Solution Center. The help from the team to customize our page but give us the flexibility to further modify it to our needs is a welcome feature.

Cons

My main concern is we can't organize uploaded images, files, and downloads. It would be nice to create folders to separate them according to their respective categories and sub-categories.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helpjuice for the HUGE win!

Reviewed on 2019/03/11

Pros

I love that Helpjuice is extremely scaleable for our business needs. We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Helpjuice was seamless.

Cons

I haven't found anything to dislike about Helpjuice.

Will
Overall rating
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helpjuice is a perfect Help Center service

Reviewed on 2016/10/25

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got...

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Pros

Noted in the review

Cons

We have had some downtime, but this has been limited.

Ilan
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Help Desk!

Reviewed on 2016/10/25

We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to...

We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention!
The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go!

Pros

The ability to instantly setup Q&A.

Cons

No livechat automation, but I understand that is in the works.

Response from Helpjuice

Massive thanks, Ilan!

Bill
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Highly customizable Knowledge Base solution

Reviewed on 2018/12/28

Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great...

Pretty good overall. Had a few support kerfuffles but in the end, they came through and were great to work with.

By far the best bang for your buck.

Pros

- Can customize it to basically anything you want it to be
- Great personalized support
- Fast customization requests
- Really good editor
- Plenty of themes to choose from
- Analytics are great

Cons

- Can take too much customization to get it to 'feel' right for what you're doing
- If you have a private site, sharing articles individually publicly with a client is cumbersome
- Full export of site is not great as it exports in excel sheets
- No dynamic creation of keywords or related articles
- Can't 'continue numbering' in editor
- Can't 'copy formatting' in editor
- Search results do not contain category 'folders'

Brianna
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Manager of Support Services

Reviewed on 2016/11/18

I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product...

I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.

We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself.

My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.

I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.

Keersten
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HelpJuice

Reviewed on 2022/09/13

Pros

It allows me to have a KB without a Ticketing system

Cons

it needs to have a better option for Video library and integration with Hubspot

Ryan
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ideal tool to automate support

Reviewed on 2016/10/25

When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so,...

When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go....

Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support.

Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while!

Pros

Extremely easy to use, powerful analytics, easy integration in website.

Cons

None

Response from Helpjuice

Thank you Ryan!!

Guy
Overall rating
  • Industry: Machinery
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Experimnted with many Knowledge base products - this is by far number #1

Reviewed on 2022/04/27

Pros

Has all features others have and more.
Super agile product
Crazy support team and personal customisation

Cons

Their logo ;) I really didnt find cons. I'm sure some stuff will be missing as I progress working with the tool but I am sure and can see that their team are super product-customer responsive - super important for me.

Peter
Overall rating
  • Industry: Real Estate
  • Company size: 5 001–10 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very helpful tool with fair pricing

Reviewed on 2022/07/01

Very reliable, good support

Very reliable, good support

Pros

Ease of use, reliability, security with okta-connection

Cons

formatting on articles difficult when non standard

Dennis Lee
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First in Class

Reviewed on 2019/03/23

Fantastic, incredible product

Fantastic, incredible product

Pros

The introduction of Helpjuice has improved our internal knowledgebase, reduced ticket flow and has drastically improved our clients ability to 'self help' by providing a simple, intuitive knowledgebase

Cons

Nothing. Great product through and through, with a great support team

Anton
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Experience and Very Helpful

Reviewed on 2015/10/26

We tried other options that come bundled with helpdesk, knowledge base and other features but all...

We tried other options that come bundled with helpdesk, knowledge base and other features but all of them usually only have the knowledge base feature as an add-on to their help desk software and they don't do that well of a job at it.

Helpjuice is solely dedicated to fill the need of a great knowledge base SaaS and it shows. It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff.

Our customers love the intelligent search feature!

If you need a knowledge base without the bloating of a ticket system, etc. Helpjuice is a great option.

Response from Helpjuice

Thanks for the kind words, Anton! - Emil

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Aweesome services

Reviewed on 2022/09/15

Very useful to my daily work!

Very useful to my daily work!

Pros

Ease of usage whenever I need to pull out documentations and information.

Cons

I can't think of any at the moment. The experience has been very good so far.

Brian
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect KB for BILLSHARK

Reviewed on 2016/10/25

We selected Helpjuice because it's a platform that focuses on one thing and does it really well....

We selected Helpjuice because it's a platform that focuses on one thing and does it really well. Their support team has been quick to respond and accommodating with customization requests.

Pros

Simple UI

Cons

Still requires assistance for anything outside basic customization.

Response from Helpjuice

Thanks for the kind words, Brian!

Lakshmi
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My review for Help juice

Reviewed on 2022/09/13

Pros

Easy to amend or review the content. Easy to use and share with others.

Cons

User friendly, but can be made better for looks.

Rob
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helpjuice

Reviewed on 2019/03/04

Sharing documentation.

Sharing documentation.

Pros

Ease of use with articles and sharing information.

Cons

Versioning not all that good. In that you can't release version 2 on the same url.

Joe
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Just about there

Reviewed on 2016/10/25

Pros

I found Helpjuice very easy to use, and exactly what I wanted from an editing standpoint. Analytics, user access control, and the overall design of the software is much better than Zendesk. I did find the lack of language support a deal breaker though.

Response from Helpjuice

Hi Joe!

We actually do support multiple languages! Sending you an email :)