ACE Dental Reviews

ACE Dental

Dental practice software with appointment support features

Overall rating

4,6 /5
(108)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,7/5

93%
recommended this app
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108 Reviews

Cynthia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality Program and OUTSTANDING SUPPORT and SERVICE!

Reviewed on 2017/01/11

I have been using ACE Dental Software for over a decade for my portable school based dental...

I have been using ACE Dental Software for over a decade for my portable school based dental program. It has been a wonderful asset in helping to reach the patient base in the rural schools. We are able to keep track of our various locations and produce valuable statistics and trends in our patient care. ACE has been an exceptional asset for our business.
Many thanks for the outstanding service and support we have always received! The staff goes above and beyond taking care of our individual needs and concerns.
I definitely recommend ACE and their superb product.

Pros

Ease of use. Pertinent data and accessibility is always being updated.

Bea
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2017/01/17

I would definitely please this up against Eagle soft, Open dental, Soft dent. The software has kept...

I would definitely please this up against Eagle soft, Open dental, Soft dent. The software has kept up with the times . I have Ace, 15 years and still have not opened the manual to read it...it's just that easy and the support team is awesome

Pros

It to use.

Cons

Charting ..The teeth cannot be rotated.

Response from ACE Dental Software

Thank you for your feedback Bea! There is already a feature in the charting screen that allows you to shift and rotate the tooth in any direction. This existing feature allows you to match up the tooth's position relative to the actual anatomy. Please give us a call, we will be happy to show you where it is and how to utilize it.

Danielle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible customer service!!!

Reviewed on 2020/04/15

Horrible the customer service here is horrible we’re in the middle of a pandemic and they stole all...

Horrible the customer service here is horrible we’re in the middle of a pandemic and they stole all my patient information I will not allow me to have access to it!!!!! Horrible horrible horrible

Pros

I’ve been with these people for years and because I am moving to a more updated software they Took all of my patient information out of my computer and will not restore it!!! They are horrible I do not advise them this is an old cheap software and you need to get something more updated than this!!!

Cons

Horrible horrible customer service just horrible

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ace Dental Software Great Value and Easy to Use

Reviewed on 2016/12/14

I have worked with Eagle soft and Dentrix software programs and I find that Ace dental meets or...

I have worked with Eagle soft and Dentrix software programs and I find that Ace dental meets or exceeds these companies products. You do not need trainers to come out to your office, for which most companies charge. Ace is windows based and easy to pick up with a computer tutorial. New employees can train off the computer. X-rays programs integrate easily. I am very happy with the software. I have been using Ace since 2007.

Pros

Easy to use and training is easy

Cons

Not everything eagle and dentrix do is in this software, buy Ace does help add these items if asked.

Sherman
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience. Rarely have problems. If so, support is readily available and solves the...

Reviewed on 2017/10/31

The recall system is amazing. I have been in practice for 35 years. I use to send out Recall...

The recall system is amazing. I have been in practice for 35 years. I use to send out Recall Reminder Cards with poor results. With ACE reminder system, my front desk sometimes has to call ACE to stop sending reminders as we have no vacancies available in our appointment book. There appointment book reminders has virtually eliminated No Shows.

Pros

Ease of use yet more features than I would ever use are available. The IT support is great. They listen to suggestions.

Cons

Maybe they can update the appearance of the program a little.

jessica
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

we just replaced our computers in our office, and it was so easy and great service to...

Reviewed on 2017/08/10

easy to train new employees, easy to use and understand, all the different types of charts and all...

easy to train new employees, easy to use and understand, all the different types of charts and all you can put into it.

Pros

the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved.

Cons

can't think of anything, our office loves the program. .............................................

Response from ACE Dental Software

Jessica-
Thank you so much for your review of our software! We appreciate having the practice as long time customers, let us know if you ever need anything. We appreciate the feedback.

The ACE-Dental Team

Sumeet
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ace Dental

Reviewed on 2022/04/13

Affordable and user-friendly, but compared to other practice management softwares, this is not my...

Affordable and user-friendly, but compared to other practice management softwares, this is not my favorite.

Pros

User-friendly and has a clean-modern interface. The staff/team has had no issues picking up/learning the software.

Cons

Sometimes the software itself is slow in running. Updates on other computers are slow due to the lag. And in healthcare, real-time information is extremely critical.

Alternatives Considered

Curve Dental

Reasons for Switching to ACE Dental

Cost.
Susan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ace Dental Software is just about the best business investment we have ever made!

Reviewed on 2016/12/14

Number One is the customer service, especially Jackie, who is truly a gem! She is so helpful,...

Number One is the customer service, especially Jackie, who is truly a gem! She is so helpful, never makes me feel like I am taking too much of her time and her warm personality shines through the telephone line! I have worked with 2 other major dental software companies in other doctors' offices, and Ace does everything that they did, only at a MUCH LOWER price. I highly recommend them. Our dental practice is family owned and family operated. My husband (Dr. Robert Hammond) is the dentist and I am in charge of the front desk and insurance, etc. We are very happy that we found Ace Dental Software when we opened our new office.

Pros

Very user friendly, logic to all tasks.

Cons

Can't think of anything....

Pam
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love it!

Reviewed on 2017/08/23

this software has everything we need to run our dental office smoothly, have no complaints...

this software has everything we need to run our dental office smoothly, have no complaints except
when it is not running smoothly (which was only on yesterday) 8/22/2017

Pros

easy to get around in, user friendly, has many more capability's to help our office but right now we
do not use them

Cons

can't think of anything, never really had any issues, appointment book is not easy to get around with

Joy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love ACE Dental!

Reviewed on 2016/12/15

I have been an ACE Dental Software user for 20 years and have been extremely happy. I use the email...

I have been an ACE Dental Software user for 20 years and have been extremely happy. I use the email and text reminder service and patients love that and are missed appointments have dropped significantly. You won't be disappointed in ACE Dental- customer service is top notch.

Pros

Easy to use
Tutorials online
Customer Service excellent
Email/Text Reminders AWESOME

Cons

Which it worked with APPLE COMPUTERS!!

Francis
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ACE is the way to go!

Reviewed on 2016/12/14

I love using ACE, there are a lot of features that make the day go a lot smoother. Its nice to...

I love using ACE, there are a lot of features that make the day go a lot smoother. Its nice to have boxes specifically for notes -very convenient. The support is without a doubt the best out there. If I ever have issues the rep is always there to help me solve my technical problems immediately and is very knowledgeable!

Pros

Ease of use and many useful features

Cons

I do wish that whatever I typed in was automatically saved and sometimes account info for a patient does not always transfer over to patient info.

Efim
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product.

Reviewed on 2017/01/17

The great product. Use it happily and enjoying for the last 12 years. Lately acquired additional...

The great product. Use it happily and enjoying for the last 12 years. Lately acquired additional practice and switched their Dentrix to my ACE. That was one of the happiest moments in transition of the additional practice.
Thanks a lot ACE

Pros

Great customer support, very user-friendly, self-explanatory, great features for virtually anything my practice may need.

Cons

None

ROBERT
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have used ACE Dental for 12+ years and have found it to be easy to use with excellent...

Reviewed on 2017/08/04

Pros

ACE does the basics of a dental office very well. The support is very prompt, courteous , and I appreciate program updates in the yearly support fee.

Cons

Manipulation and display could be improved on intraoral pictures. Voice or automated voice messages could be incorporated between rooms

kevin
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

easy to use software

Reviewed on 2017/08/23

Pros

easy of using, great tech support, cloud, multi users, great software. hardly any problem with data base

Cons

if it can include medical history, consent, etc to support paperless office forms. Billing statement/pretreatment estimate is little complicate

Monique
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ace is very good and would recommend for small to midsize businesses.

Reviewed on 2018/12/17

Pros

Easy to navigate through the modules, the tabs are at the top so you don't have to shift some place else. The customer support is quick and easy to get a hold of. The cost is affordable than other softwares and the the data is quick.

Cons

The dental image is not on cloud, but other than that there are no cons , it is very good software for the money.

Sherry
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2016/12/14

Been with Ace since 2005, solid support, great features, always improving & adding features. My...

Been with Ace since 2005, solid support, great features, always improving & adding features. My only want is color options when making notes in the patient's chart. Would make it easier to look quickly through notes for a specific theme.

Pros

ease of use & updates & support

kiwon
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly SW

Reviewed on 2016/12/20

There is no other better SW with the affordable price range. Easy to upload images and bridge...

There is no other better SW with the affordable price range. Easy to upload images and bridge easily with other radiographic resources. Customer support can not be better.

Pros

Affordable, easy to use and good support.

Cons

Did not find it yet.

Harshna
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Works easy

Reviewed on 2017/10/19

I am satisfied with the quality .Its worth money.

I am satisfied with the quality .Its worth money.

Pros

Easy to use
Makes work easy
Excellent customer service
Amazing speed
High speed
Easy data compilation

Leon
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

excellent

Reviewed on 2017/08/14

Pros

excellent support, friendly team, quick response, easy to operate ace, easy to learn the software,.

Gary
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I recommend ACE Dental Software

Reviewed on 2016/08/01

Pros

Easy to use and does everything we need to track payments and billing in our office. Have used ACE for years and have never been disappointed with it. No problem with bridging to our Digital Radiography software. New employees have no problem quickly learning the program. I would highly recommend it to any office.

Cons

Sometimes when you call for support they are busy but they soon return your call.

Orlando
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 2018/10/09

Its being very helpful to our business and very easy to use as well! I am always looking for the...

Its being very helpful to our business and very easy to use as well! I am always looking for the latest in technology and best software and this one by far is one of them.

Pros

The software is very compatible with any system and at the same time is very user friendly.

Cons

Well to be honest the software is very good to use, perhaps more hints on how to use it or a diverse section on how frequently asked questions.

Response from ACE Dental Software

Thank you for your great review. If you look in the ACE program, you see a "How Do I' menu. This has several tutorials to show you how to navigate through the program. If you have any questions, always feel free to contact our technical support and they will be happy to assist you.

Dr Al
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Underrated

Reviewed on 2018/01/25

Tremendous value, terrific support.

Tremendous value, terrific support.

Pros

Intuitive, clean, adaptable, not intimidating, easily trainable to new users. . .

Cons

I’d like to see a “ month at a glance” on the appointment calendar, then click a week to open that week. .

Habib
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service providers

Reviewed on 2017/01/06

We have used Ace for 15 years and are very pleased with the simplicity of use. It is user-friendly...

We have used Ace for 15 years and are very pleased with the simplicity of use. It is user-friendly and covers all the necessary needs of the dental practice

Pros

Ease of use

Response from ACE Dental Software

Thank you for being a long time user of ACE-Dental Software! We really strive to keep the software as easy to use as possible.

Cheers to another 15 years!

Kathleen
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

This software is fantastic!

Reviewed on 2015/11/21

I have worked with all the others, but ACE stands out as the winner. I am an RDH and use the...

I have worked with all the others, but ACE stands out as the winner. I am an RDH and use the software to run a small business. The ease and maneuverability of this program is why it is fantastic. It has all the bells and whistles of the other programs, but the ability to go from page to page across the top is the standout reason it is a winner with me. I can go from the main screen to "find" to "checkout" to "pt appointments" to "patient info" to "account info" to "claims", to "procedures", "insurance", "X-rays", etc. all by clicking one button at the top of the screen. Love this program! Support is fantastic and quick to resolve issues too. This programs "user friendliness" is absolutely time saving to say the least! Have been working as an RDH since 1995, so I'm no "new-by" to the industry. Worked all aspects of the business except DDS, trust me, this is awesome software!

sonny
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

awesome

Reviewed on 2017/09/14

Pros

easy to use and great features and very reasonable pricing . the customer support is awesome specially Denika smallwood is very helpful

Cons

Insurance capabilities is not great like eligibility and claim status . it takes time to get used to this software like any other software

Response from ACE Dental Software

Thank you for the review Sonny!

Thank you for the great review! As you mentioned, our aim to create great software at a reasonable price, has succeeded.

We appreciate your support and are looking forward to many more years!