xMatters

Actionable IT alerting platform for enterprises

Overall rating

4,5 /5
(136)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,7/5

96%
recommended this app
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136 Reviews

Brandon
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

On Call Made Easy

Reviewed on 2017/01/19

We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the...

We have a fairly complicated OnCall Procedure/Rotation that most applications cannot handle to the ability that xMatters can. It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool.

Pros

Easy to use and effective.

Cons

The current "cloud based" technologies makes it impossible to use when upstream DNS is having issues. That is true for any cloud services provider.

Response from xMatters

Hi Brandon. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features. If you have specific feedback on how we can improve our mobile rotation schedule set up, please pass that along to your CSM so we can review internally.

Dave
Overall rating
  • Industry: Retail
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Get the right Support personnel involved, Right Now!

Reviewed on 2017/01/11

Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call...

Our Company utilizes 2 integrations with xMatters. Control-M which not only allows on-call personnel to perform first level support from anywhere via the mobile app and direct interaction with Control-M to gater Output and take actions directly with Control-M.
We also utilize an integration with Service-Now incident reporting to get the needed support quickly for other IT problems outside of our batch processing enviroments.
xMatters enables the right personnel to get involved quickly and also provides direct accountability which our managemnt teams appreciate.

Pros

Enables my team to get out of the manual notification processes when issues arise.
Anyone in the IT Organization can initiate notifications for support.

Cons

Upgrades can be a bit tricky since the product does get cutomized for your personal needs.

Response from xMatters

Hi Dave. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and in it we will have even more improvements to our integration capabilities which will allow you to integrate more easily with tools in your organization. If you run into challenges during your upgrade, please reach out to our support team and they will be happy to assist.

Glenda
Overall rating
  • Industry: Medical Devices
  • Company size: 1 001–5 000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Room for improvement

Reviewed on 2017/01/28

At KARL STORZ it confounds us that we are not able to send notifications to entire organization...

At KARL STORZ it confounds us that we are not able to send notifications to entire organization without jamming the switchboards. There are also functionalities that need to be enhanced to give my team the ability to fully use the system, i.e., with a dynamic recipient list only the first ten names can be seen, not able to scroll through the others. This showed up when a common name was request and there was more than 10 of them and there was not way to confirm the correct one was included.

Pros

Sending a message is easy.

Cons

The text to voice is sometimes unclear, and have to give the teams instructions.

Response from xMatters

Hi Glenda. Thank you for your feedback. We take our customer¿s feedback to heart. The good news is that in our upcoming release we will be addressing one of the challenges you are facing with the Dynamic Recipient List only showing 10 names. We have improved our search features and and this should address your concern. Additionally, we have been working on our text to voice capabilities and you should have seen an improvement in this area. If you haven¿t, please contact your CSM and they will work with you on it.

Darren
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Giant spanner for your toolbox

Reviewed on 2017/01/17

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand...

This is a great tool for use with an ITSM tool OR directly connected to your DCIM, BMS, or stand alone. We currently have this integrated with our ServiceNow platform and it manages our Minor and Major incident processes very effectively. Thier app is great to use, you can send, receive and respond to notifications. When doing ITSM right, xMatters is the choice you should make.

Pros

SaaS based solution
Direct integration with my ITSM (ServiceNow) tool
Available App

Cons

For complex scheduling, it can be difficult to fit into the constructs of the app
SaaS-based solution (constant changes)

Response from xMatters

Hi Darren. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Michael
Overall rating
  • Industry: Financial Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

xMatters On-Demand review

Reviewed on 2017/01/23

xMatters has been a great help to our company in achieving our SLA's for support call-outs and have...

xMatters has been a great help to our company in achieving our SLA's for support call-outs and have always assisted us with our ideas for application support whether it be customization or plug-ins for 3rd party applications.

Pros

The flexibility of shifts and schedules and the plug-ins for 3rd party applications

Cons

Reporting: xMatters could use better reporting features for admin and users. More detailed reporting for users/roles/groups/devices would be great

Response from xMatters

Hi Michael. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. We are looking to improve our reporting capabilities over the next few releases, but if you have specific feedback, please let your CSM know.

Umesh
Overall rating
  • Industry: Human Resources
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

xmatters MPG review

Reviewed on 2017/01/17

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues,...

We are using xmatters for last 7 + yrs, we moved to Cloud solution in 2015 and found no issues, which were there for 'On Premise'. Customer and Tech support is excellent and Cust Relation Manager are very eager to help you. We are using xmatters for our critical Control M Alert function and so far our End Users are Happy.

Pros

easy to use

Cons

Integraiton is no tout of box for our Control M version

Response from xMatters

Dear Umesh. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.
Our next release is coming in March and hope you are excited about our integration enhancements which will help you integrate with more tools in your enterprise.

Diana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of Use and Administration

Reviewed on 2017/01/23

I am a software administrator, and this is the least "problematic" application I administer. There...

I am a software administrator, and this is the least "problematic" application I administer. There are plenty of tips and tricks for users, as well as videos for training, etc.

When you do have an issue - be it technical or user driven, however, these are probably the most responsive and helpful support teams I have had the fortune of dealing with. Thank you xMatters, you keep me out of trouble with my users!

Pros

Ease of use, ease of administration, ease of support

Response from xMatters

Dear Diana. You can¿t see me but we¿re totally doing happy dances at our desks. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people.

Kelley
Overall rating
  • Industry: Insurance
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Communications software

Reviewed on 2017/01/24

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly...

We use xMatters for both business continuity events and IT on-call management. xMatters has greatly simplified our on-call rotation planning and communications. We have found the tool easy enough to use that our 100 or so business continuity planners can use the tool to exercise their call trees and can utilize the tool to send targeted communications.

Pros

Ease of use

Response from xMatters

Hi Kelley. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Steven
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

xMatters makes things easier

Reviewed on 2017/01/17

xMatters has made contacting on-call personnel a much easier process. Our company would use excel...

xMatters has made contacting on-call personnel a much easier process. Our company would use excel sheets for each department who had people on call. There was room for user error from not updating the excel sheet on the manager side to no reading the right phone number on the user side. With xMatters it take the hunting for the right team and number out of the equation. The users are able to search for the team they need and can easily message them using the built in messaging feature. Also, having on call individuals being able to immediately join bridges is a huge advantage. xMatters will continue to benefit out company in more ways when we integrate with ServiceNow.

Pros

It's very easy to use. Easy to explain to end users and show them how to navigate around their user profile.

Cons

xMatters doesn't have the ability to make large changes to users or groups. An example would be if a new manager has been hired, to change the on call groups he manages I will need to click and load each group. There isn't an option to open in new window either. Or if a new manager takes over a group, I will need to go to each individual to change their supervisor to the new manager. Some managers can have 50+ individuals that report to them.

Response from xMatters

Hi Steven. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. We are always looking at ways to improve our product and your feedback around easier administration of groups has been shared internally. The next time you speak to your CSM, please bring it up with them as well. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Patricia
Overall rating
  • Industry: Oil & Energy
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Functional

Reviewed on 2017/01/23

xMatters is a very robust product and easy to use. It provides me with a tool that gives me the...

xMatters is a very robust product and easy to use. It provides me with a tool that gives me the needed automation in order to save cost for call outs.

Pros

integration with ServiceNow is a Plus

Cons

not having the configuration capability to configure my integration to eliminate retired or inactive users or groups.

Response from xMatters

Hi Patricia. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Richard
Overall rating
  • Industry: Government Administration
  • Company size: 5 001–10 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

xMatters makes incident management comms easy

Reviewed on 2017/01/10

We have now been using xMatters for 9 months and have been impressed with both its functionality...

We have now been using xMatters for 9 months and have been impressed with both its functionality and its flexibility. The team that helped us to set up the system have been helpful, knowledgeable and responsive. The system has allowed us to create a number of pre-filled scenarios to send urgent comms to a wide variety of user groups and to easily set up holiday rotas.
The one area which didn't work well was the phone alerts where the combination of American and English 'voices' gave a disjointed feel to the message.
Overall I really like the system and would recommend others to consider using it.

Pros

Easy to add users, devices and manage groups
Flexibility to create scenarios
Android app

Response from xMatters

Hi Richard. We are so happy our product is working well for your business and appreciate you taking the time to review. It sounds like the voice alerts in different accents may be creating a disjointed feel for you. Please talk to your CSM so we can determine how we may be able to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Thejaswini
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5 001–10 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My Review on Xmatters

Reviewed on 2019/01/09

Pros

The quick communication Management that Xmatters helps the Teams to notify in case of any alerts/issues.
Instead of paging/calling in outlook,these notifications can be sent to a group of people within no time.Availing cloud services for communication management will avoid tickets or incidents in GSM/Remedy.
The other major benefit in Xmatters is that it helps users to customise the portal according to their needs.

Cons

Its not a open source unlinke outlook emails.If you want to Xmatters you have to pay for that software.With a wide range of opensource tools,it really depends on the business to opt for Xmatters software

Response from xMatters

Thanks for your review, Thejaswini. xMatters is designed to be a powerful and flexible tool for small teams through to the largest enterprise. As such, xMatters provides a variety of product tiers at different costs and service levels. We are constantly releasing new features to give our customers more for their money.

We hope you continue to enjoy top quality service with xMatters. If you have any questions or concerns, we are here to listen!

Brian
Overall rating
  • Industry: Consumer Goods
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kellogg xMatters Instance

Reviewed on 2017/01/09

We love doing business with xMatters and our experience has been nothing but Grrrreeaat!
xMatters...

We love doing business with xMatters and our experience has been nothing but Grrrreeaat!
xMatters has proven to be a key component of our automated incident and notification system.

Response from xMatters

Hi Brian. Thank you for taking the time to leave a review for xMatters and so happy it has been a Grrrreeaat experience. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

CJ
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

xMatter Rating

Reviewed on 2017/01/26

We use xMatter for paging. Seems to be a good overall application to use. xMatter support is...

We use xMatter for paging. Seems to be a good overall application to use. xMatter support is great and works with us on customization to fit our needs.

Pros

Paging functionality for the most part. Easy to navigate screens.

Cons

From my experience, we had issues with limitations on how we can use it for events.

Response from xMatters

Hi CJ. We are so happy our product is working well for your business and appreciate you taking the time to review. The next time you are working with your CSM, talk to them about your use case for events to see how best you can leverage xMatters for it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Yolly
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

xMatters Xperience

Reviewed on 2017/01/19

Generally, xMatters is an awesome tool it allows me to monitor job status and be able to define...

Generally, xMatters is an awesome tool it allows me to monitor job status and be able to define team's on-call rotation. However, I'm having some issue as to the ease of use of its tool, not that bad though.

Pros

Team configuration and its mobile app

Cons

ease of use

Response from xMatters

Hi Yolly. We are so happy our product is working well for your business and appreciate you taking the time to review. We are always looking at ways to make our product easier to use so the next time you talk to your CSM please provide some specific examples of how we can improve its use. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Kevin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First Cash / Cash America Review - Kevin Ownbey

Reviewed on 2017/01/17

I have had an overall great experience. The features and functionality of all of the software that...

I have had an overall great experience. The features and functionality of all of the software that we use is easy and friendly. Also is very informative.

Response from xMatters

Hi Kevin. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Dino
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good enough

Reviewed on 2017/01/20

The layer is complex to configure, and Is not very user friendly, works fine but could be better if...

The layer is complex to configure, and Is not very user friendly, works fine but could be better if we can manage more setting to configure the shift rolls.

Pros

Good quality in the calls

Cons

Layout very confuse

Response from xMatters

Hi Dino. Thanks very much for leaving an xMatters review on Capterra. It is appreciated by all of us. We are always looking at ways to improve our user interface so if you have specific feedback on some of the challenges you are facing, please let your CSM know. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Nageshwar
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Deliver Manager

Reviewed on 2017/01/19

This is really an efficient and effective tool that helps to reach out to team and escalation...

This is really an efficient and effective tool that helps to reach out to team and escalation contacts as we expected.

Pros

schedule multiple shift roster. This helps us to defined all onshore and offshore shifts.
Also, availability on iOS is great.

Cons

nothing much

Response from xMatters

Hi Nageshwar. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Jennifer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10 000+ Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A software company that listens.

Reviewed on 2017/01/17

xMatters is a company that listens to their clients' needs. Both the web and mobile applications...

xMatters is a company that listens to their clients' needs. Both the web and mobile applications are user-friendly and always improving based on feedback. The support and engagement from the staff is superior. Everything you need is on their website providing transparency and trust to potential customers.

Pros

Ease of use and continual improvements.

Response from xMatters

Dear Jennifer. Thanks for your review of xMatters. We¿re so glad you have had great experiences with our team. We hope to keep wow¿ing you with our products and our people. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Scott
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

xMatters is a nice alerting solution

Reviewed on 2017/01/09

We have been running xMatters now with positive results. The ability to create multiple alerting...

We have been running xMatters now with positive results. The ability to create multiple alerting schedules, different escalation criteria, and different communication plans makes this a great tool to work with. The tool is very easy to understand, and easy to train our end users on. The team from xMatters has also been very helpful and communicate well.
However we have been desperately waiting to get the ability to put recipients on the subscription menu as an option. This will greatly help out our managers who want to be alerted as an FYI but not have to be directly placed in an oncall rotation for all of their groups. PLEASE make this available soon!
Thanks!

Response from xMatters

Hi Scott. Thanks very much for leaving an xMatters review on Capterra and for your positive comments. I was personally excited to read your perspective about putting recipients on the subscription menu. This is feedback we are sharing internally. Reviews also allow prospective customers to get an idea of what it¿s like to work with xMatters as a company and what the product experience will be like. Thanks for taking the time. It is appreciated by all of us. Our next quarterly release is coming soon and we look forward to sharing details on new enhancements.

Mark
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Unimpressed

Reviewed on 2017/01/19

I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't...

I have no comment as to Support or Value, I am only a user. My Sys admin uses support, and I don't know what was paid for the product. As a user, I find the interface to be extremely confusing, even frustration. Even after I've figured out how to do something, next time I need to do it, I have to re-figure out how. Not intuitive. Also, the process to replace a person in rotation (say for a short vacation) is unnecessarily complicated.

Pros

In the end, it meets our need, but could be much better.

Cons

See previous comment

Response from xMatters

Hi Mark. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are always looking at ways to improve our user interface to make it even more intuitive and easier for our end-users. We have a number of new features coming in the next release that should help address some of your challenges. If you have additional feedback, please contact your CSM and they will be happy to assist you.

Jillian
Overall rating
  • Industry: Security & Investigations
  • Company size: 10 000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

xMatters Review

Reviewed on 2017/01/09

We recently switched to xMatters from another mass notification program. xMatters is leaps and...

We recently switched to xMatters from another mass notification program. xMatters is leaps and bounds ahead of other systems out there. The program is easy to use, and we love that we can create messages and pre-record them to execute on a moments notice. This has allowed us to improve our communication in different ways now that we can reach folks easily and efficiently. xMatters is a great tool!

Pros

Ease of use.

Response from xMatters

Hi Jillian. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment and glad our product is doing so well for your business. Our next release is coming in March and hope you are excited about our integration enhancements and new mobile features.

Rachel
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

xMatters Review

Reviewed on 2017/02/01

Our company uses xMatters as a notification tool for our global service delivery. It sends a...

Our company uses xMatters as a notification tool for our global service delivery. It sends a specific alert message to our engineers so they can respond to urgent tickets raised by our clients in time. The xMatters support team is very responsive and helps us customize the platform based on our business requirements. I look forward to seeing more features and reporting functionalities from xMatters soon.

Response from xMatters

Hi Rachel. We are so happy our product is working well for your business and appreciate you taking the time to review. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report. Additionally, we will continue to improve our reporting capabilities over the next few releases.

mike
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

TTS quality

Reviewed on 2017/01/12

TTS quality can be inconsistent. So much so that we're looking for ways to minimize its use. It's...

TTS quality can be inconsistent. So much so that we're looking for ways to minimize its use. It's not uncommon to receive complaints after a mass notifies from our internal user community including VIPs. We're continuing to work with support (high marks) to address.

Response from xMatters

Hi Mike. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We want to provide the best level of service to you and appreciate you taking the time to comment. Recently we made a change to our TTS solution and hopefully you are seeing an improved quality as a result of this effort. If you continue to have challenges, please reach out to your CSM and they will work with our support and engineering teams to address it. Our next quarterly release is coming soon and we look forward to sharing details on our integration directory and enhanced timeline report.

Lakeith
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Satisfied xMatters User

Reviewed on 2017/01/09

The District of Columbia had an issue with on-call responsiveness and incident remediation. With...

The District of Columbia had an issue with on-call responsiveness and incident remediation. With xMatters, the District of Columbia was able to cut the on-call response times to less than 5 minutes, as opposed to 15-20 minutes. Also on average engineers are able to recognize and remediate an incident well below our set MTTR. I would recommend that all businesses that require detailed scheduling and on-call look towards this product because it was simple to set up and deploy.

Response from xMatters

Hi Lakeith. Thank you for taking the time to leave a review for xMatters. Reviews help us evaluate our products and performance. We are so excited to hear about the benefits that you are seeing with our product. Our next release is coming in March and hope you are excited about some of our new features including enhanced timeline reporting.