NeoCertified

4.9 (102)
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Secure email for confidential & sensitive documents

Overall rating

4.9 /5
(102)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

100%
recommended this app
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102 Reviews

Dr.Joseph E
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Practical HIPPA Compliant

Reviewed on 2021/02/23

Overall, I have no complaints. It suits or purpose and serves our needs.

Overall, I have no complaints. It suits or purpose and serves our needs.

Pros

Program was easy to install. Customer support is outstanding. Easy to use. Easy to search emails. Love the tracking feature especially and the easy upload of documents. Price is right for our practice, we are small but busy and does not cost a fortune to be HIPPA compliant with Neocertified.

Cons

No plugin for Mac. Would love to just use one email source instead of two.

Deidra
Overall rating
  • Industry: Law Enforcement
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value and Easy to Use

Reviewed on 2020/01/21

I have been pleased so far with the overall service. The customer support has been quick and easy...

I have been pleased so far with the overall service. The customer support has been quick and easy and the email itself has been very user friendly. As previously stated, the only drawback I have found is that I can't easily import my contacts.

Pros

I like that the software is easy to use and that my recipients have no trouble getting my emails. Customer service has been great and I have had no trouble getting help when I needed it.

Cons

When I first set up the email, I didn't have enough storage so I had request more. It didn't take long at all for me to get a response and get the storage capacity I needed. It would be wonderful if I could import my contacts from my gmail account. If there is a way to do it, I haven't found one that works yet.

Response from NeoCertified

Thanks for the kind words, Deidra!

If you ever need anything, please don't hesitate to contact me directly.

Thanks

Peter Schaub
President & CEO
NeoCertified

Lynne
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Affordable Encrypted Email

Reviewed on 2021/03/16

Very good service.

Very good service.

Pros

The product is easy to use. The price is affordable.

Cons

Recipients seem to have trouble figuring out how to open the encrypted emails or ignore them. When we send emails to insurance carriers, they typically never get opened. I don't know if this is an industry problem or why this happens.

Debbie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NeoCertified Great Secure Mail Service!!

Reviewed on 2021/03/30

We have had a very positive experience with NeoCertified. The customer service has been very user...

We have had a very positive experience with NeoCertified. The customer service has been very user friendly and helpful. It has been easy to maintain. As our needs have changed as an agency NeoCertified worked with us as needed.

Pros

The customer service has been great. Everytime I have needed Neo-Certified help they have been available and ready to help. They have recently updated the User Interface. It looks much more user friendly than before updated.

Cons

I work in a residental children's home for teenage children. We often have to send email by Neo-Certified due to our Hippa regulations. The various agencies we send Neo-Certified mail have to open their own log in--they have not liked Neo--but I think it is more of an user more than Neo. With the new User Interface--I am hoping they will be more willing to work with us and NeoCertified.

Joy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Way to Send Xrays!

Reviewed on 2021/03/08

Its secure, quick and overall a great way to send things electronically .

Its secure, quick and overall a great way to send things electronically .

Pros

Using neocertified is an easy safe way to send things via email that have patients personal information. We have always had no problems using it, very easy and effective !

Cons

There is nothing we don't like about it, very easy to use.

Michael
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly functional secure email service at a great value

Reviewed on 2021/02/23

As a HUD-approved counseling agency, we have strict compliance for securing customer Personally...

As a HUD-approved counseling agency, we have strict compliance for securing customer Personally Identifiable Information. We have used NeoCertified Secure Email for over 5 years, and it has been a highly effective and easy-to-use service for our needs.

Pros

The Outlook Drop-in feature allows us to send and receive secure emails easily from our standard email.

Cons

We have not experienced any issues with this service in over 5 years of use.

Steve
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very easy to install and simple instructions

Reviewed on 2017/09/07

Our company are able to comply with HIPPA compliance for the industry. My clients will feel more...

Our company are able to comply with HIPPA compliance for the industry. My clients will feel more safe while we are serving them of their needs.

Pros

The instructions for client to login to use the software is very simple and easy. Support is very fast without waiting too long on the phone or email.

Cons

So far with the usage of this software from both my clients and users feed back, there is nothing bad about the software. Even and elderly person can simply click and register without issue.

Response from NeoCertified

Thanks for the review, Steve!

Let me know if you ever need anything in the future and I will be happy to help.

Peter

Kevin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neocertified Provides a Great End to End Encryption User Experience

Reviewed on 2017/09/07

HIPAA, and Privacy Compliance

HIPAA, and Privacy Compliance

Pros

Extremely easy access for end-users, protection across all of our devices, little to no tech support needed once installed/deployed. In the rare instances tech support was needed, cases are handled by a real person who can understand our issues and communicate what needs to be done in an expedited fashion. We have used and tested numerous products and NOTHING comes close to what Neocertified offers and delivers upon!

Response from NeoCertified

Thanks for the kind words, Kevin.

Let me know if you ever need anything in the future and I will be happy to help!

Peter

Keli
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NeoCertified Review 2021

Reviewed on 2021/04/21

Our business has peace of mind knowing that our emails are secure, whether working in the office or...

Our business has peace of mind knowing that our emails are secure, whether working in the office or remotely. There is integration across all devices; laptops, desktops, and mobile phones.

Pros

The add-in for outlook is very easy to use, download and installation is very user friendly. There is also a mobile version for when our users are not at their desk or working remotely, since COVID a lot of people have been using their personal devices for transmitting PHI, and the mobile version for iPhone and Android is great.

Cons

At this time, currently there are no negative reviews.

Ross
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use - could use additional functionality

Reviewed on 2021/11/22

NeoCertified has helped us with our HIPAA compliance, its most important function to our agency.

NeoCertified has helped us with our HIPAA compliance, its most important function to our agency.

Pros

I like the relative ease of use. All of our staff who are using Neocertified were up and running quickly.

Cons

It would be nice to be able to sort your "Read" emails into folders.

Alternatives Considered

Virtru

Reasons for Switching to NeoCertified

I was familiar with it.
Arlen
Overall rating
  • Industry: Religious Institutions
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy secure email solution

Reviewed on 2021/03/11

Pros

The ease of the set up and the integration with Outlook.

Cons

There hasn't been any issues so far. Have used for less than 3 months.

Alternatives Considered

Zix Email Encryption

Reasons for Switching to NeoCertified

NeoCertified responded quickly and answered all my questions. Still have not heard from the competition.
Sierra
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and navigate

Reviewed on 2021/02/25

I specialize in Life and Health insurance sales and service which involves PHI and PII that can't...

I specialize in Life and Health insurance sales and service which involves PHI and PII that can't be transmitted through normal email channels. NeoCertified makes it easy to continue to use email and be compliant with all applicable laws.

Pros

The thing I like most about the NeoCertified software is the ease of use. Very rarely do I have a recipient contact me indicating that they can't or don't know how to open my secure email. This is a great testament to the ease of use.

Cons

There were some hiccups when we initially set up Neocertified but this was mainly due to multiple users having different Window versions. Tech Support was great; they were knowledgeable, quick to respond and worked to resolve our problem in a timely manner.

David
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NeoCertified has delivered a very straightforward and easy end-user experience

Reviewed on 2017/11/01

We utilize this software to maintain our HIPAA compliance will sending ePHI

We utilize this software to maintain our HIPAA compliance will sending ePHI

Pros

Our employees love how easy it was to send a secure communication. The learning curve is minimal and requires virtually no training to get the end-users up and using neocertified

Cons

From a company Admin perspective, it would be very beneficial to have more tools and control over the back end of the system.

Response from NeoCertified

Thanks for your review, David!

I am thrilled to hear that your employees enjoy how easy the product is to use.

Please feel free to reach out to me directly about the Admin process. I'm confident we can accommodate you with any of the tools that you might need.

Thanks again for your feedback.

Peter Schaub
President & CEO
NeoCertified

Kristi
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Secured Email with ease

Reviewed on 2021/02/24

Good experience, no issues. Does what I need it to do.

Good experience, no issues. Does what I need it to do.

Pros

I love the Microsoft Outlook client. Secured email with one button click is convenient and easy.

Cons

I cannot think of anything I don't like. Its easy to use.

Monika
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and Affordable

Reviewed on 2019/09/10

Excellent customer service and easy to use via Microsoft Outlook. Overall, very happy with...

Excellent customer service and easy to use via Microsoft Outlook. Overall, very happy with NeoCertified.

Pros

Simple to use and affordable, especially for a smaller agency. Set-up was seamless and the modules to walk through set up were very clear.

Cons

Some secure email recipients outside our organization were unable to receive the secure message due to their own firewall security protection, although that issue was infrequent.

Response from NeoCertified

Thanks for the kind words, Monika!

If you ever need anything in the future, don't hesitate to reach out to me directly.

Peter J. Schaub
President & CEO
NeoCertified

Valorie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Reliable Product

Reviewed on 2021/03/17

Pros

The product is easy to use and works well with our system. Billing and pricing are very comparable as well.

Cons

Would like to see more expansion with this product.

Patti
Overall rating
  • Industry: Banking
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy Secure Email

Reviewed on 2021/03/11

I have no complaints so that means its a good product in my opinion.

I have no complaints so that means its a good product in my opinion.

Pros

I love how easy it is to send a Secure email. Its a simple add-on to Outlook and one click to send a secure email. Our clients find it easy to use as well when sending their documentation. For a small company this is a great solution for secure emails at a good cost.

Cons

It'd be an even better product if it came with greater storage/memory size without having to pay for more space.

John
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I can't say good enough things about the service and support offered to me from NeoCertified

Reviewed on 2017/09/07

Encrypted email Hippa Compliant

Encrypted email Hippa Compliant

Pros

Easy for the end user experience. The Outlook downloadable add on!!! We here at NMHC have had a great experience with NeoCertified.

Response from NeoCertified

Thanks, John! I really appreciate all of the kind words.

Let me know if you ever need anything in the future.

Peter

Michael
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great, inexpensive product!

Reviewed on 2021/02/28

It's great for sending confidential email or email where you want a read receipt and proof the...

It's great for sending confidential email or email where you want a read receipt and proof the email was opened, including date and time.

Pros

East of use in Outlook. Ability to obtain a read receipt.

Cons

The Outlook plugin frequently become disabled. It's an easy fix to re-enable it but I'd prefer not to have to do that.

Sedeana
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful service

Reviewed on 2019/03/21

Pros

The ease of use is great! It allows our office to send emails securely with no worries.

Cons

Recipients have a bit of a hard time opening the emails every now and then.

Response from NeoCertified

Thanks for the kind words, Sedeana!

Please let me know if you need anything moving forward.

Peter J. Schaub
President & CEO
NeoCertified

Bill
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple solution for sharing confidential info

Reviewed on 2021/02/25

Good.
All I need.. Sharing confidential documents quickly and with confidence that the message is...

Good.
All I need.. Sharing confidential documents quickly and with confidence that the message is secure.

Pros

Easy to use.
All I needed is a secure method of sharing confidential information with our executive team, and
NeoCertified offered a very straight forward and affordable solution.

Cons

no comment to offer at this time.
I was forced to fill this blank space... so... here is what I like least... being forced to do "nothing".
Don't do it again.

Bruce
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great product for secure emails

Reviewed on 2021/02/26

Pros

NeoCertified is an easy to use, affordable product for a small business like mine. It allows me to send secure emails to our clients and vendors to protect confidential information. With one click of a button in Microsoft Outlook, I can send my secure email.

Cons

I would like a feature to place a secure link on all of my outgoing emails so that anyone can send me secure information through NeoCertified.

Tracy
Overall rating
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I found this secured email program fairly easy to learn, but a bit awkward to use.

Reviewed on 2018/03/07

Pros

Fairly easy to learn. Someone looked into programs and suggested this one, so I did not research others.

Cons

A bit awkward to use; particularly when I am attaching documents in it (which has often been why I needed to use it). I have saved drafts and the attachments I added disappeared by the time I went back to the draft, even if it was just a few hours later.

Response from NeoCertified

Hi Tracy,

Thank you for your honest feedback. I will make a note of this, so that we can make this a much smoother process for you in the future.

If you have any other questions or comments, feel free to reach out to me directly.

Thanks again for your feedback.

Peter Schaub
President & CEO
NeoCertified

Ariel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good Value

Reviewed on 2022/07/19

Overall NeoCertified is a good value and easy to use.

Overall NeoCertified is a good value and easy to use.

Pros

NeoCertified is a relatively inexpensive option for sending secure emails. It is simple to use. I like when I am notified that the email recipient has read the email.

Cons

On the recipient's end, accessing emails may be slightly annoying since they need to create an account and password.

Warren
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Neo Certified

Reviewed on 2021/02/23

Pros

This software is easily installed , functional from first use, and easy for first time users.
I recommend it for all users.

Cons

There was nothing about the software that created an issue.