Whip Around Reviews

Right from the start i found this software easy to use, easy to integrate and easy to maintain. It takes alot of the hassle out of Fleet management for the managers as well as the drivers. With the recent addition of the Maintenance section, we've been able to keep better track of upcoming services and certifications resulting in less down time for the fleet.

Customization of the reports would be a benefit as well as being able to assign annual inspection dates, for CVIP or other certifications, to vehicles instead of relying on the reminders section. having it auto populate in the maintenance section when due.

User interface is intuitive and really easy to use. The overview for a driver and his tasks he needs to complete are easily identified and performed leading to 100% compliance.

Nothing really.....We find the software meets our needs nicely

I like the fact that pictures can be taken and drivers can do their pre and post. I like that it is easy to use.

that you can't add information unless it's requested. I can't print reports or customized them for what I need.

I am in charge of ensuring all my drivers have their vehicles in good working order and that they are doing regular inspections. With Whip Around I can assign a driver to a vehicle and when that driver takes a vehicle for maintenance I can complete a work order on my side and attach a PDF of the actual invoice showing what work was done! Perfect for what my organization needed.

So far I have not had any negatives with the software. The only feature I would like to see is the ability to assign a work order to a specific driver. I have my drivers take the vehicles for maintenance, but I must complete the work order on my side. It's not an issue but I have to confirm the driver completed the work order rather than them marking is completed once it's finished.

Ease of Asset Additions
Ease of Maintenance Templates
Ease of Training

As with any software I wish it could be a mile long, mostly the display pages on tablets stuff like that.

Ease of pre and post inspections for our employees.

I wish it would force an employee to do their post inspections.

This software helps us manage our fleet across 3 states and keeps it organized!

Getting everyone on board has taken time and effort- but not a flaw of the product.

It has been easy to teach my yard inspectors how to do an inspection on the software. Since they can do it right from their phone, they are comfortable with the device it is on which makes it simple to understand. Another great feature is the ability to customize forms to fit your vehicles and what you are endeavoring to accomplish.

Feel that updating PM dates could be a bit simpler.

The Whip Around app is easy to use & our drivers love it!

Billing set up was a challenge, but we worked through it with our telematics partners.

I like that I can inspect a truck and the review is complete, it is easy to note needed repairs, and easy to clear repairs.

I am impressed with Whip Around, I do not have any complaints.

#1 - customer service and implementation of the software into our organization was amazing.
#2 - [SENSITIVE CONTENT HIDDEN] is number 1 in customer service and attention to our needs and product development thoughts.
#3 - [SENSITIVE CONTENT HIDDEN] took time to fly out to our team to help onboard our drivers into the software and provide a personal approach to the training
#4 - the software is SOOO simple to use yet incredibly powerful and valuable in terms of results
#5 - our drivers and mechanics now communicate totally differently than they use to in the past. Everything is streamlined and documented
#6 - speaking of documentation...gone are the days of carbon copy books and tracking down hand written forms. Our organization has 4 facilities and to transfer information in a time-effective manner was everything but successful. With WhipAround the right people in our company get the information they need instantaneously allowing us to keep the right documents in the right place for legal purposes, allowing our mechanics to respond instantly to the needs of our fleet to keep them going and to effectively schedule the necessary repairs we need to run a profitable business. Everyone in the process of our fleet is accountable to their specific role when using WhipAround. Finally, the folks at WhipAround are all about product development and always open to suggestion/improvement of what they provide for a service which is a huge value add proposition in my book.

It costs .25 cents more per month per vehicle than the carbon copy book that we used in the past. Just kidding...that's all I've got. We thoroughly enjoy the business relationship we have with the WhipAround team!

The ease of use is probably the best thing. We did a simple training for our crew one day and started use the following Monday. It was really easy to use.

Have not really found a con as of yet...

Whip Around is a critical part of managing our fleet. It allows our drivers to easily go through a custom checklist pre- and post-trip, which will email the admins of any failures or maintenance issues that are found so they can be quickly resolved.

We also use Whip Around to track the miles and have set custom notifications at certain milestones for maintenance BEFORE it's due so that we can plan for downtime, etc.

The maintenance module allows us to easily run repots on the overall costs per vehicle which helps us project allowances in our budget quite accurately.

The app is always in the portrait orientation. It would be great if when you turned the device it went into landscape.

I like that Whip Around is completely digital. It has a unique API that can be integrated into our reporting platform, Looker. I like that the software is user friendly. It is very dynamic in that changes can be made in a few minutes vs traditional hard copy inspections which would need to be reprinted or versions become obsolete. The email reporting and the web platform reporting makes it very easy to see if employees are completing their inspections. If there are faults, we can easily identity them to send on to the mechanic. We have been able to integrate it company wide very easily because of how dynamic the software is with adding new users, vehicles, locations, forms, etc.

I would like a existing fault form that can be filled out for vehicles as they are added to the fleet or whip around is integrated. I would also like the ability to customize forms a little more with something such as a multiple photo option. I would also like a Manager version within the application. I would also like to see Whip Around continue to partner with telematics companies.

I am part of a team that manages over 70 drivers and a fleet of 33 vehicles in 16 states. This software has been the perfect solution to remotely manage pre and post trip reports, vehicle maintenance, and driver compliance. It’s very simple to implement with drivers due in large part to not require special or expensive equipment - most of our drivers use the free app on their own smartphones. We also use inexpensive Samsung tablets which we leave on the vehicles (one per vehicle). Other great features are the document management for fleet and drivers, mechanic notifications and updates, and the ease of generating reports and summaries.

The only thing I would like to see improve is the driver communication tools. Currently, there is no feature in place that notifies drivers of the status of faults they reported. There is a feature to leave comments on a fault report, but drivers are not notified of those comments. Also, there is a feature to alert drivers if they miss a report or to send them reminders, however, it only sends these notifications via the app for drivers, so they would have to be logged in to see it. Sending text messages directly to the drivers via their personal mobile phones would be much more effective.

I would change the question to ask "What DO you like most..." as we don't plan on eliminating the use of Whip Around anytime soon. It has saved us a ton of time by digitizing and streamlining a cumbersome paper data-entry process. That benefit just by itself, ignoring the other utilities of Whip Around, more than justifies its low-cost (which is another great benefit).

There is only one small con that I can think of currently - It would be amazing if the system would auto-log drivers out after X amount of time being idle. This issue also falls on our drivers for being forgetful or non-observant, but auto-logout would eliminate the "oops, I didn't realize I was on another drivers account" hiccups.

Template based forms which can be customized to my my needs/specifics.

Each card or inspection area has limit of (5) reminders/items/descriptions... sometimes needing to created additional cards vs. a longer list. (Yet, I know this limiter leads to more intentional/more thorough/higher engaged inspection)
Also, some UX feedback on not being able to go to other fields when keyboard is active other than done. (variable size of tablet screens/pop-up keyboard size may be customer end constraint)

WhipAround understands what's important about finding, managing and resolving defects to a vehicle. From start to finish I can digitally facilitate this aspect of my work, keep straight the status of the units, communicate clearly to several stakeholders, including insurance companies. The interface is intuitive and I can navigate around it easily with links to an inspection, a defect, a form, an asset readily available.

There are times that my inspections (which can take over an hour) will time out and I will lose my work in the middle of it. Doesn't happen often, and I think it might be if my phone switches from wifi to cell signal, but it has been frustrating. I also wish I had access to landscape photography and larger resolution images if needed.

We do all our vehicle inspections with this software. I like making sure that inspections are done by the drivers by forcing them to take pictures of all 4 sides of the vehicle. It also helps if we find damage to be able to go back and find when it appeared and have proof.

I am still working on figuring out the maintenance side of it. There have been several improvements. The one issue is that a drivers comments do not appear on a work order. When you turn a defect to a work order, it only shows the category. For example, lights, when the driver fails it and says right headlight out, it only shows on the work order as a light failure.

Whip Around is easy to set up and use. Driver training can be done in minutes. Also, the card system it uses can be tailored to your company's needs, and our drivers actually like doing their inspections this way. I have no doubt that our drivers always did their inspections, but getting them to correctly fill out inspection forms was a nightmare. With Whip Around, all the problems I had with paper inspection forms were solved and I am getting more complete inspections than ever before.

At this time, I have no cons to report regarding Whip Around.

I can set reminders to go off on the drivers phones until they have completed their daily inspections, I can go back through the inspections to see who is doing them and who isn't, the app gives me a leader board so I can recognize the drivers that are following new protocols as requested

in order to add new drivers or equipment I need to have it done vs being able to just do it myself and there are no generic reports for rental units

The software is easy to use, the setup is quick and easy and the company overall is great. You can tell that they care about their customers and want to improve their product to suit our needs. I love being able to track all of the maintenance that has been done instantly every day, it has improved our maintenance program immensely.

There are really only a few things that I would like to see change, but they're minor inconveniences overall. First, I wish I could create a work order without a fault being required. I would like to just manually enter information about a fault and create a work order all in one step. Second, I would like to be able to search/ enter work that was performed on a machine by the parts that were replaced and the fault that caused them to fail. Right now I just have to do some digging to figure out which fault I need to look at again.

We use Whip Around every day for our Pre and Post Trip Inspections for our entire fleet which is about 30 trucks and drivers. It's very simplistic for the administrator as far as customization. And it's very easy for the end users (our drivers) to use. It also helps our Fleet Maintenance Department track faults and needed repairs.

Our company has been using this software for the last few years. However, being new to the company, I personally have only been using it for the past 5 months. But so far, I can honestly say, there's not too much this software is lacking.

This software is very easy to use, as it can be used on a cell phone, tablet, etc. Our Service Technicians picked up on it very quickly, and it encouraged them to do all pre and post-trip inspections in a timely manner, which helped with our DOT compliance.

There is nothing we don't like about this software. There are even features we don't currently use, but it has so much potential .... I can't say enough about how this software has helped our Service Managers manage inspections, repair, etc.!

This software does exactly what it says, it digitalizes the DVIRs required by the DOT. It also helps track vehicle faults, allowing our Operations Team to stay in the know and react appropriately at all times.

The one feature that needs to be implemented is a much more robust "reminder" feature. Right now you can only set reminders with a very limited control over when and how these reminders would be sent. It would be amazing to allow admin to set up reminders for specific forms and on specific days to specific PVOs. EX. send a pre-trip reminder to all employees on Monday - Friday at 7am.