Benchmark Gensuite EHS Reviews

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83 Reviews
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
What did we do before Gensuite????
Reviewed on 2017/01/30
I cannot tell you just how happy I am to have this awesome software. Employee Safety and Health is...
I cannot tell you just how happy I am to have this awesome software. Employee Safety and Health is a crucial department in any company and with this software, you are able to identify injury trends that can assist you in making the right steps to cease or at very least, decrease the possibility of another like injury. It has been amazing to see the progress we have made in just a little over a year now. Before Gensuite, we had no way of determining the areas or issues that were resulting in injuries. And this is just one small aspect of Gensuite. I could go on and on in reference to all of the applications that Gensuite has to offer. So many capabilities. I have found that anything that I am interested in tracking, Gensuite has an application that will do just that. It offers your company organization and accountability. It has made my work life so much more efficient because Gensuite manages my responsibilities. That takes a huge load off of my mind. I am also responsibility for PPE, Permit and Wastewater System Management. All of these responsibilities are also managed through Gensuite. The most time consuming aspect is getting the information into the system. But once you do, you can have peace of mind that all is well. The email generated reminders are so very helpful in assisting you when tasks are due that have been assigned to a specific person; email reminders will generate when closure of a task is due, when documents or reports are do and even notifies the appropriate person(s) when a task is complete and or past due. I'm so excited to be a part of this program and would tell anyone who is looking for a means of managing, not only Employee Safety and Health, but any other area, to look no further, GENSUITE IS WHAT YOU ARE LOOKING FOR!!!
Pros
All of its wonderful capabilities and the program is very easy to use.
Cons
The only thing that I can think of is the capability of making more of the data changes within the system that are job or area specific to your company.
- Industry: Environmental Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Enviropacific's journey to digitisation with Gensuite
Reviewed on 2020/05/05
Our organisation was looking to initiate the transition of our system from the paper based...
Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance.
From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue.
Pros
The modular nature of the platform means the solution can be tailored to suit the business’ needs and this can be expanded over time. It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for.
The simple user interface, the dedicated App and the ability to configure the platform have provided us with an easy transition to the platform.
Cons
The initial configuration can be overwhelming as the back end of some modules have such an immense capability, whilst this is not inherently a bad thing, it can be daunting at first and can create a need for further development work once the organisations understanding of the application catches up with the capabilities of the platform.
- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Gensuite the good stuff and the bad
Reviewed on 2017/02/03
I find that genesuite as a system has a lot to offer our business and can be used to record a...
I find that genesuite as a system has a lot to offer our business and can be used to record a valuable data. I find that using gensuite on a day to day business can be very time consuming and consist of a lot of admin to get the data that you require. Gensuite would benefit from being simplified to make the user experience easier .
Pros
I like the vast array of features and functions that gensuite provides as a system.
Cons
The amount of admin required to run simple reports, I often find that tasks that should take a minute or so to do ens up taking a lot longer, I also feel that some of the forms are very long winded and could be stripped down to capture the essential information.
Response from Benchmark Gensuite
Grant, we appreciate you sharing your candid feedback and providing suggestions for improvement. In a recent subscriber-wide user survey we received similar feedback and have structured our 2017 product roadmap plan to include updates for easier reporting, quicker access to full data sets, and simplifying application interfaces. We greatly appreciate the insight you provided on the Inspection Tool and have recently released a series of updates for our subscribers that your comments. We remain committed to working with the Amazon Corp EHS leadership team to further enhance the Inspection Tool for business-specific process needs as well, such as GIS map integration. Since we haven't had any luck connecting with you via phone, please let us know at your earliest convenience when you would be free for a quick call where we can showcase the updates to Inspection Tool and get your feedback. Thanks and we look forward to speaking with you. - Jon Hibbard & The Gensuite Team
- Industry: Consumer Goods
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gensuite use 'outside of their comfort zone'
Reviewed on 2019/04/29
My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op...
My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op with multiple Members and information from one group isn't to be shared with the others; various toll gates had to be created to protect the integrity of Members' information and still allow Wakefern access.
I'd like to note that my scoring for Features and functionality was not at the highest but doesn't reflect Gensuite itself. It's based on my division's use of Gensuite which isn't solely Compliance, Safety or Environmental driven. We developed our own use if I&M different than most of your users.
Support has been great - always available and accommodating.
Pros
I like the software as it can be applied to multiple tasks and across various user groups. All the information an organization needs is available on one platform.
Cons
Most enhancements come at an additional cost for programming; these enhancements add value to Gensuite as a whole and once the enhancements are made, that creates more opportunities for Gensuite to branch out. With that said, I would suggest a rebate to the organization that funded the programming.
- Industry: Wholesale
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User-friendly tool that puts an enormous amount of data at your fingertips
Reviewed on 2019/05/01
This software has been a great asset to our organization. We are finding more uses for it every...
This software has been a great asset to our organization. We are finding more uses for it every day. Gensuite support teams have been very responsive and I look forward to continue working with them.
Pros
We started using this software solely for EHS purposes, but the more we use it and the more people we expose to it, the more uses we find for it. It allows you to centralize your organization's data in one place and run comprehensive reports on this data. Great solution for companies looking to move away from paper checklists/records/logs. The charts, graphs, and other data visualization options allow our users to easily digest large amounts of data - helping them to make better-informed decisions.
Cons
Every now and then there are bugs within the system that cause short term issues for our users. These are rare occurrences, and always get fixed, but they do create headaches at the time of the issue. With that said, the other 99% of the time the system works as intended with no problems.
- Industry: Media Production
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Frustrated
Reviewed on 2017/02/04
At this time I am very frustrated with the product and system. Previously, I had a better...
At this time I am very frustrated with the product and system. Previously, I had a better experience, but currently I have no trust in the data accuracy and quality. We designed a fix to ensure the data matches, but it does not, yet we are still being charged. There is no communication or feeling of urgency or follow-up. I have given data to senior management that I now know is flawed and affects my credibility. I get constant complaints from my staff and am considering exploring other options - even though I really don't want to, as I am a longtime, loyal Gensuite customer.
Pros
Customization options
Cons
Doesn't work, no accuracy/trust in data, we have to beta test and find flaws
Response from Benchmark Gensuite
Laura, as I shared with you during our call earlier this month, we truly regret the issues you have been experiencing with your business KPI report and our inadequate follow-up. We are committed to delivering on time, high quality, and customer-centric support, we take your feedback very seriously and we are working hard to resolve these issues to the highest level of your satisfaction.
Based on the feedback provided, we have already implemented a number of resolutions to-date and have also updated the assigned service support team. I look forward to our follow-up call tomorrow where we can take you through the resolutions and propose some additional ideas for your consideration and comment.
- Natasha Porter (EVP & Customer Development Officer) & The Gensuite Team
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Complete solution for EHS management and in continuous improvement
Reviewed on 2018/03/15
Pros
The tools work integrated making the data have sense in different perspectives of the process. Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams. System performance, availability and reliability are very positive points.
Cons
I have been using Gensuite since 2001 and the main "pain" for me and my partners is the interface not standardized/friendly between the tools, the "Recharge" initiative started last year was very important to improve the user experience and there is still a lot of opportunities in this area. Also about the UX, the mobile app is not very easy for some features and the usability could be more intuitive. Gensuite manages a high volume of data, however the reports available are not always easy to find/generate, beside that, these reports could be more customizable to deliver the insights directly in the tool avoiding the use of external tools - a BI initiative more robust will help.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Paper based to digital process improvement for Injury and Incident/Event Management
Reviewed on 2021/05/19
The customer service is outstanding and they will not leave you out in the cold. Brief monthly...
The customer service is outstanding and they will not leave you out in the cold. Brief monthly follow up meetings after implantation are very valuable. This is my second experience launching Gensuite, now with a second employer. This experience was just as pleasant as the first. Looking forward to what the future will bring.
Pros
Implementation of various Gensuite Benchmark Digital modules has allowed the city to move from a paper based operation to digital process delivery. It has also allowed the organization to track its risk metrics in a very effective and efficient manner, as it has not had the ability to do this prior to this system launch.
Cons
The system can be customized, but comes with a price. We subscribed to the ready launch instance, and it works well for our needs. It would be nice to be able to 'customize' drop down fields to populate detail specific to our business operations.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Gensuite electronic management system software
Reviewed on 2017/11/09
Gensuite is not the least expensive option for management system software. They do support the...
Gensuite is not the least expensive option for management system software. They do support the product and have a mind-set for continual improvement. Many different applications available make it likely there is something that will fit your needs.
Pros
Multiple applications available for use with similar design and features for uniformity. Ability to integrate multiple sites and locations. Cloud-based access to information and applications.
Cons
Product support has been lagging at times when there is a problem. Some applications do not have an easy way to find the path to what your are trying to do and can lead to extra time or steps being taken. This is especially true for situations where you may not need to perform the task routinely. Generally there is a lack of ability to customize for unique user preferences in an application.
- Industry: Renewables & Environment
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Restructure & Support
Reviewed on 2019/11/07
Pros
Our 2019 restructures have been the smoothest we've seen this year. There is a significant increase in the level of service pre and post reorg & execution. The communications are clear and consistent and the team extremely responsive to our needs. I've been part of the BA team for 4 years, it's great to see these types of results! Great job everyone! What a wonderful improvement - thank you for all you do!
Cons
I'd like to see more granular permission levels as we're project specific. I'd like to have more options within the permissions to 'multi site selection' I'd also like to be able to streamline archive of departments and make that functionality easier for all.
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more...
Reviewed on 2018/04/11
The comprehensive documenting of fleet data such as Events and Injuries allowing our company to...
The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term.
Pros
I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software.
Cons
We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens.
Response from Benchmark Gensuite
Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs!
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing product and team
Reviewed on 2020/05/18
The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what...
The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what I, as a customer, needs. They walk through every step with me in detail, ensuring that they are meeting all my needs and desires. If they, at first, can not provide whats needed, they do not give up. The pool resources and find a way. They always meet deadlines early and with little to no rework.
Pros
This team has been amazing in processing requests and providing guidance when a new feature is needed or a current feature needs to be altered.
Cons
I do not have any cons at this time for this team.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Strong customer support team. Modules well designed for EHS management processes.
Reviewed on 2018/03/17
Pros
The modules we are using are designed with a similar work flows. Email alerts provide current status and reminder of actions. Mobil interface allows users same access when they are remote.
Cons
Costs to add additional modules and cost sharing programs when process improvements are designed and implemented.
Response from Benchmark Gensuite
Diana, Thank you for the excellent review and complimenting the Gensuite Service Delivery team on our commitment to customer service. I am happy to see that our comprehensive program and product offerings service your EHS needs! Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team.
- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great System, great support
Reviewed on 2020/08/25
Very happy with our decision to engage with Gensuite and one of the best things i have found is...
Very happy with our decision to engage with Gensuite and one of the best things i have found is there responsiveness to issues and questions and suggestions, its been a pleasure dealing the Gensuite team.
Pros
The customisation of the subcontractor management module, was a key deliverable for us and Gensuite did not disappoint.
Cons
As we work through implementation we have identified opportunities to do things better, such as better integration between plant and inspections forms and search ability of serial numbers for plant and equipment.
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Frustrations
Reviewed on 2017/02/07
There are several pain points that are not solved, or not solved in a timely manner. Our users are...
There are several pain points that are not solved, or not solved in a timely manner. Our users are quite frustrated at times and we have no answers for them as to why they cannot run reports.
Response from Benchmark Gensuite
Catherine, based on our recent calls, it seems that the updates to your Gensuite support structure have helped to resolve the service issues you were previously experiencing. We are gratified by your latest feedback that your confidence in us has increased with these adjustments. We look forward to continuing to work with you on new projects and as you expand your deployment and use of Gensuite. - Andy Cox (VP, Customer Services & Development)
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
wesome tool! It is a one-stop-shop that stores 100% of all EHS data, and one all employees can...
Reviewed on 2018/03/07
Pros
What our team likes most about Gensuite is that it is one simple tool to manage all EHS and compliance needs, eliminating the use of multiple excel spreadsheets. Everything is connected which makes managing tasks so much easier - for example, you can easily export concerns into ATS for corrective action tracking.
Cons
Our team is eager to use Gensuite tools, though the only con is that you have to pay by application.
- Industry: Medical Devices
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Strong and comprehensive software
Reviewed on 2019/05/09
Fantastic tool with lots of perspective of growth
Fantastic tool with lots of perspective of growth
Pros
Multy capabilities, and ability to mix data from different sources and processes
Cons
Navigate between tools, and privileges distributing and very limited ability to solve your own problems
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gensuite Review
Reviewed on 2017/01/30
I use Gensuite for Incidents and Measurements, Compliance Calendar, Safety Dialog, Training...
I use Gensuite for Incidents and Measurements, Compliance Calendar, Safety Dialog, Training Tracker, Safety Risk Assessment.
Pros
The things that I use in Gensuite are in one location.
Cons
Gensuite gets complicated if you are not using it all the time.
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gensuite Review
Reviewed on 2017/02/03
Overall a great platform to help keep track of regulatory obligations and other upcoming tasks....
Overall a great platform to help keep track of regulatory obligations and other upcoming tasks. Currently using a small selection of their many offerings to meet our company's needs but the platform has a wide variety of options to meet any requirements. Customer support is always there if you have any questions as well.
- Industry: Aviation & Aerospace
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Gensuite is helpful to my work
Reviewed on 2017/02/06
I used the concern reporting function most in my work, it helped a lot to track all the incidents. ...
I used the concern reporting function most in my work, it helped a lot to track all the incidents. It support our investigation process. I have not explored too much in other areas. From my point of view, I would like to have some follow up actions extra tracking, that is, to embed some additional function that can pull out all the action items and monitor the progress of closure of action items easily.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Gensuite review
Reviewed on 2017/01/30
Many people find Gensuite hard and complicated to use. It takes time to learn to use Gensuite. I...
Many people find Gensuite hard and complicated to use. It takes time to learn to use Gensuite. I hear these comments from different people that I work with.
Response from Benchmark Gensuite
George, thank you for sharing the Multisorb team¿s experiences on using Gensuite. We greatly appreciate your observations, as we are in the process of simplifying the design and interfaces of our applications and are looking forward to showcase the new look soon. As we discussed in our recent call, we are working to address your team¿s need to update the auto-naming of SDS PDF documents. We are grateful for your engagement as we resolve your concerns and remain committed to being a trusted service partner to you and your team. - Caroline Bigner (Leader, Customer Services & Development) & The Gensuite Team
- Industry: Chemicals
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good program, takes time to learn
Reviewed on 2017/02/03
It took me a while to learn how to navigate in the software. Would like to be able to modify or...
It took me a while to learn how to navigate in the software. Would like to be able to modify or add to the choices in the various categories in the drop down boxes.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Powerful, but inflexible
Reviewed on 2017/01/30
Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and...
Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze those data. The software is not very user friendly, and many employees who use it infrequently struggle with it. The other downside is that Gensuite was designed for a large company with autonomous facilities, if your company does not fit that model getting custom changes made is difficult, expensive, and still limited.
Pros
Vast capabilities and powerful analytics.
Cons
Not user friendly, not flexible.
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- Value for Money
- Ease of Use
- Customer Support
High marks
Reviewed on 2017/01/30
Elimination of paper copies and having this software for employee communication has been extremely...
Elimination of paper copies and having this software for employee communication has been extremely helpful. The workforce can tell us in realtime of concerns that will then generate an email to the movers and shakers to get the concern looked at and completed. The employees can also give themselves a positive observation whicxh we look at in the same level as a concern.
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- Value for Money
- Ease of Use
- Customer Support
Afton chemical review
Reviewed on 2017/01/30
Gensuite is a good basic system. There are many features that you think the application would...
Gensuite is a good basic system. There are many features that you think the application would provide just are not there. My company has spent thousands on custom programming with Gensuite that I'm sure other companies and Gensuite are now taking advantage of.