NewOrg Reviews

This isn't the best NGO management software out there, but it is definitely the best option at it's pricing tier. It enables overall management of the many moving parts of an NGO. The organization manual is an amazing feature--internal documentation is something no one ever has time to do. Reporting generation is also crucial. Customer service really makes NewOrg stand out.

There's a few features that we feel are missing, in particular re: internal communication platform options and data import. Other features could be improved upon, especially the report generation function and the donor module.

Online capabilities. I love that the volunteers can enter their own hours via the portal. I enjoy entering client data when out in the field using a tablet. Updates continue to improve capabilities.

Mailing labels have to be downloaded into Avery online and more time consuming than it should. Updates sometimes affect our current data.

NewOrg has been a tremendous asset to our organization. It does so much from keeping all of our staff organized and in touch with what services are provided to our community to helping us with strategic decisions and thorough analysus. It's reporting features are fabulous and I love how much customization they allow. The support we get from NewOrg is amazing. Every staff person we interact with truly cares about our ability to be successful. They are deeply nonweldable about their system as well as ours! We feel like NewOrg is part of our family.

There is very little we are not happy with. There are minor features we hope they come up with, such as scanning documents directly into the system. We do find they are a little on the expensive side, but it is worth every penny. We are very happy with NewOrg.

Came from using MS Access, which I was okay with, but to get our data for the reports, I had to spend hours navigating through spreadsheets, forms, and cells. Again, it worked but was time-consuming, and on top of that very hard to minimize human errors and troubleshoot. It is VERY easy to use NewOrg. Love that most of the reports that I need are easily accessible with just one click. The support team is phenomenal and very patient!

If I had to pick anything, the inventory system we are using now is not the best compared to what I am used but it is completely understandable as it was custom-built for us and was not originally something that was within the scope of NewOrg. It works fine but not ideal.

The team at NewOrg were professional and positive to work with. Our implementation lead was quick to respond to any questions and did a great job customizing our database and member portal.

At times, the Finance department was slow to respond when I had questions, but eventually things got sorted out.

The entire process from initial demo, to answering questions, to providing us with individualized attention has made the experience painless.
Onboarding was possible due to the attention we were given by NewOrg staff.

Everything we have experienced with NewOrg has been positive.

Easy to navigate with data driven outcomes for excellent reporting, flexible platform that is easily modified and the superior customer service are all reasons I recommend NewOrg

The monthly cost is inching higher, but quality does cost

I received immediate and thorough support when asking for help inputting new forms into NewOrg. We received help to make things work specifically for how our organization needed them, and this was a huge help and relief.

At first, it wasn't clear if we would be able to input forms the specific way we needed them- but with the support we received, we saw that that was not the case, which turned out to be very positive for us!

An unbelievable development team that not only tolerated numerous and tedious requests but went out of the way to customize a product that works best for us. Because of NewOrg we have been able to reassess and revamp our operations and programs to not just manage better but to help our clients better. Producing data for funding sourcing has improved greatly as well

We have yet to experience any negative service or results

Charting on paper was so tedious and chaotic, having everything in one place where staff can pull up face sheets and other records when on outing has been a major plus for us.

I have not run into any cons in regards to New Org itself, the only issues I have had are in reference to getting responses from others involved in the community. Not NewOrg issue.

Throughout the entire development and implementation phases of our project, NewOrg was very engaged in the process and helped to ensure that the database would meet our critical needs. Post-launch they have been incredibly fast in addressing our support tickets when minor tweeks have been needed, in many cases issues have been resolved on the same day.

Adapting our internal naming conventions for data fields to the language that NewOrg uses took us a minute to wrap our heads around.

The support team. Lots of software can fill the functions, but the support flexibility and responsiveness sets NewOrg apart.

Just getting started with API access in 2023, but NewOrg has a very smart model in the integration space which should make it really easy and powerful to use.

Very easy to use and customizable. Customer service is responsive and very helpful.

Complicated workaround to measure bednights.

The platform is intuitive. We are a small, yet very busy office so it was important for us to have a system that we could integrate seamlessly.

We have been 100% happy with the experience.

New Org is completely customizable. The staff was amazing as they helped us implement a system that was perfect for our implementation. If you are a non-profit organization looking for a case management system that will be completely customizable for your use, this is the software.

New Org provides for all of our case management needs

We have used New Org for more than a decade and it continues to grow with the organization and meet our needs. The team at New Org are true thought partners in helping to create the most elegant and efficient solution.

We don't have many complaints about the system. Any time we have a challenge, the New Org team helps us think through a better solution. While no system is perfect, their team and management are exceptional, personable, and highly responsive and that has kept us as users for more than a decade.

NewOrg replaced our in-house database that was running on a PC. Our data was lost when the pc crashed. Having our data in the cloud gives us peace of mind.

We have not had any issues with NewOrg, it does everything we need.