--- description: Learn how Supportbench can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Supportbench Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Supportbench](/software/105673/supportbench) # Supportbench Canonical: https://www.getapp.za.com/software/105673/supportbench Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/105673/supportbench?page=2) > Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support. > > Verdict: Rated **4.9/5** by 116 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Supportbench The Most Complete AI-Powered Helpdesk for B2B Customer Support TeamsSupportbench is built from the ground up to help B2B teams scale, improve customer support, and reduce costs—without relying on IT. Our platform is infused with advanced AI that automates case summaries, predicts satisfaction, generates knowledge articles, and assists agents with smart suggestions—making support faster and more effective.Top Benefits:Lower support costs: Automate tasks, reduce escalations, and improve team efficiency.Faster resolutions: AI Copilot suggests replies, summaries, and case context in real time.Higher productivity: Agents access past tickets, KB content, and recommended next steps.Effortless setup: Built for non-technical teams—launch fast and scale easily.Smarter operations: Dashboards, KPIs, and predictive analytics drive continuous improvement. Key AI Features:AI QA Bot: Reads your KB to answer customer questions or escalate intelligently.Agent Copilot: Assists with smart responses from case history and KBs.Case Summaries: Instant summaries on creation and closure of cases.KB Article Creation: Turn resolved tickets into articles in seconds.Predictive CSAT/CES: Forecast satisfaction and effort without surveys.AI Automation: Auto-prioritize, assign, and tag cases with zero manual work. Enterprise-Grade Platform:Dynamic SLAs: Adjust timelines based on customer and case factors.Salesforce Sync: See contract and licensing info without leaving the ticket.Self-Service Portal: Fully branded and configurable customer experiences.Email Integration: Advanced rich-text editor with inline image support.Escalation Management: Track and manage multi-level escalations seamlessly. Internal/External KBs: Public or private knowledge accessible via AI bots.Built for B2B, Rated 4.9/5 by Real UsersSupportbench is trusted by teams who handle high-value, high-touch customer relationships. We make support easier, smarter, and more scalable—with built-in AI and zero IT bottlenecks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 116 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Supportbench Services - **Location**: Vancouver, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$32,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Per-agent scaled pricing starting at $35 USD a month per agent. We want you to grow and that's why everyone gets the same product, and as you grow, we grow. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Call Center Management - Canned Responses - Case Management - Catalog Management - Change Management ## Integrations (14 total) - Azure DevOps - Harvest - HubSpot CRM - Jira - Linear - LiveChat - Meta for Business - Microsoft Teams - NinjaOne - RingEX - Salesforce Sales Cloud - Slack - Twitter/X - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.za.com/directory/257/knowledge-management/software) - [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software) - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.za.com/software/90378/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Streamlining our Customer Support" — 5.0/5 > **Peter** | *13 February 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It has some uniquely B2B-centric features like dynamic SLA’s and their knowledge base that’s has really set Supportbench apart from the rest for us. > > **Cons**: Migrating from our old system was a bit cumbersome, but the long-term advantages are clear. ----- ### "Supportbench: Increased Efficiency, Happier Customers." — 5.0/5 > **Kashifa** | *07 May 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The AI-driven summaries and knowledge base article creations are incredibly helpful. They save time and bring a new level of efficiency to our customer support. > > **Cons**: Concerns about staff adaptation and integration complexities were high but were quickly resolved. ----- ### "Good for sharing data sent to a distribution list" — 3.0/5 > **Maximiliano** | *10 April 2018* | Information Technology & Services | Recommendation rating: 4.0/10 > > **Pros**: It allows us to see what is going on with all requests sent to our support DL. We stopped relying on emails > > **Cons**: You can miss replies to already existing cases. Notifications are not good enough. Cases get insanely duplicated > > Not much, just having all support requests stored in the same place and shared between all team memebers ----- ### "Empowering our team with Supportbench" — 5.0/5 > **Abhishek** | *06 September 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Supportbench's AI-driven customer summaries have been a real game-changer for our team. They offer rapid insights that help us better understand our customers' needs and concerns. The "create a response" feature is a true gem, dramatically boosting our response efficiency. It's like having a trusted assistant that streamlines our workflow and ensures we provide top-notch support. > > **Cons**: The absence of an offline mode can be limiting, and we had hoped for more hands-on support during the setup. > > The support bench impressed us with its exceptional features. Their reports on customers that use AI give us quick information that helps us understand what our customers want better. Moreover, the "create a response" feature has revolutionized our response times, allowing us to engage with our customers swiftly and efficiently.The benefits to our company have been remarkable. Support bench has empowered our support team to be more proactive and efficient than ever before. This, in turn, has led to heightened customer satisfaction levels, as our customers receive quicker and more personalized assistance. As a result, our company has experienced substantial growth, both in terms of revenue and reputation.However, it's worth mentioning that while Supportbench excels in many aspects, the absence of an offline mode can occasionally pose limitations. Additionally, we had hoped for more hands-on support during the initial setup phase. These minor drawbacks aside, Supportbench has undeniably transformed the way we manage customer support, and its benefits far outweigh any limitations. ----- ### "Supportbench is more than ticketing system" — 5.0/5 > **Leslie** | *01 March 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: I’d say the dashboard is a game changer for me. I can clearly see which cases require immediate and urgent action and which are less important. I’m finding I’m not spending time on wasteful activities. The SLA alerts help me resolve issues before any alarm bells go off. I have way fewer complaints coming in. > > **Cons**: I’ve identified a couple of bugs so far, but their team seems quite responsive. > > Supportbench is more than a ticketing system for us, it’s helped us in every area from Support to Success and even with Sales communication. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/105673/supportbench?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/105673/supportbench) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data