Microsoft Bookings Reviews

Microsoft Bookings

4.4 (131)
Write a Review!
Online appointment scheduling for small businesses

Overall rating

4.4 /5
(131)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.1/5

87%
recommended this app
Sort by

131 Reviews

Sam
Sam
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Time to Meet

Reviewed on 2021/07/01

Pros

The online booking feature is the most impactful. Bookings syncs with a calendar to allow prospective clients the opportunity to view open time slots to meet.

Cons

The integration of Bookings into my daily routine required effort. The platform would do well for a barber or any professional who charges a fee for their service or time. Bookings needs some polish for those of us who meet and provide a service which may be offered free of charge. Those in a non-profit industry may find that extra time is needed to tailor Bookings to our specific needs before deploying.

Alternatives Considered

Calendly

Reasons for Choosing Microsoft Bookings

Bookings was offered at no cost as part of my Office 365 subscription.

Switched From

Calendly
Rosie
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Convenience and functionality that work for us

Reviewed on 2022/05/10

Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get...

Overall for us Microsoft Booking works quite well and is a very helpful tool to make sure we get appointments scheduled quickly and have additional tools for the functionality of the booking system that make it very simple to use.

Pros

The convenience of being able to sync calendars, create recurring appointments and send and get confirmation through the booking systems connection to our outlook, makes Microsoft Booking a highly effective and very necessary part of our tools and systems. Clients can confirm within the email and we get that confirmation as well as regular reminders on the appointed day. Fewer missed appointments by our clients because they also get SMS reminders making it really convenient for us. I also like that it integrates with zoom and teams to have additional functionality to what appears to be a "simple" scheduler.

Cons

I don't like that getting paid for appointments is still not a simple as some of their competitors who have their standalone booking systems that also allow for payment within their software.

John
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

What a confusing awful app

Reviewed on 2023/09/27

Never got it fully configured. Not intuitive. useless.

Never got it fully configured. Not intuitive. useless.

Pros

nothing - I could not figure out how to configure the program.

Cons

this app is almost impossible to set up within my organization. I cannot figure out how to add available times and the times that showed for appointments were never complete. What a frustrating experience.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Share your calendar with Bookings by Microsoft

Reviewed on 2019/08/30

I use Bookings for client consultations. I is some much easier to allow client to choose an...

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros

Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons

I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Alternatives Considered

Acuity Scheduling and Book Like A Boss

Reasons for Switching to Microsoft Bookings

It was included with my Microsoft Office 365 Subscription
Josh
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for appointments

Reviewed on 2022/11/02

It's been great so far. Very easy to setup and enable users to setup and manage their own...

It's been great so far. Very easy to setup and enable users to setup and manage their own bookings. Other programs have required more admin work.

Pros

Easy to add multiple resources to one calendar. When you send the link to a user it gives them flexibility to select the time and resource that works best for them. If you have a meeting already scheduled it will remove that timeframe as a resource.

Cons

If the person who made the appointment cancels, it will send you an email but it does not automatically remove that time slot from your calendar.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

It might be worth it if your needs are super simple and you don't need to charge for your...

Reviewed on 2022/07/26

I had used Calendly and tried to move everything to Microsoft Bookings. It was difficult, the...

I had used Calendly and tried to move everything to Microsoft Bookings. It was difficult, the software is cumbersome, not very flexible, not easy to use, and even though they changed their layout to something better, it is still not really up to par with the competition.

Pros

It was free with my Microsoft 365. Honestly that is probably the one thing I liked.

Cons

If you don't want or need Microsoft 365, or if you want your clients to pay when they do the booking, this software doesn't even come close to the features and flexibility of Calendly or Squarespace (formerly Acuity Scheduling). Microsoft charges over $20 a month in order to have this simple feature...

Mike
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Feature with Microsoft 365

Reviewed on 2022/04/30

Pros

I like how it integrates seamlessly into Microsoft 365. It has a lot of functionality for very little cost

Cons

It is a little more difficult to set up than other products

Brent
Brent
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Very niche product - not for "general" business use.

Reviewed on 2022/06/21

Pretty frustrating. There seemed to be a lot of potential. We used Bookings to schedule an online...

Pretty frustrating. There seemed to be a lot of potential. We used Bookings to schedule an online client event with team members. We managed to make it work, but during the process realized this product is almost specifically designed for a "Hair Salon" type booking structure.

Hopefully there will be iterations to make this work more for general business use.

Pros

Integration with Office 365, price, booking pages
Some of the scheduling features

Cons

Cannot get a "bookings" link for an individual
Cannot have a bookings option that requires specific people (two or more) - you can only do "OR", not "AND" combinations.

Alternatives Considered

Calendly

Reasons for Switching to Microsoft Bookings

We wanted to integrate the entire team (all on Office 365) without the added licensing costs.
Claudia
Claudia
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great tool

Reviewed on 2023/10/27

Pros

It's really accurate and easy to use, I can post my availability and the client can book the appointment. Really amazing.

Cons

I have nothing to complain about, this software is amazing so far.

Lauren
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy Integrated Scheduler

Reviewed on 2024/05/24

Easy to use, convenient, and can handle multiple team members schedules for nay kind of appointments...

Easy to use, convenient, and can handle multiple team members schedules for nay kind of appointments.

Pros

Easily integrates with M365 accounts for all team members.

Cons

Can be difficult to get schedules set up properly for all staff in the beginning.

Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Bookings is a great way to setup appointments and get reminders

Reviewed on 2023/04/28

Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a...

Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a separate tool. I also like that the virtual appointments app is in Teams so my users aren't going to a completely separate place.

Pros

We use bookings to manage training with clients. So they aren't setting up the appointment themselves, but it allows us to create standard appointment windows and the manager who is assigning the training to staff can see everyone's calendar at one time to assign those trainings. The SMS and email reminders are critical to success and it's great to have them as clients will get pinged about the training an intervals we decide as well as things like an automatic thank you email after the appointment. The ability to extent Bookings functionality by using it with power automate cannot be overstated.

Cons

Eh Microsoft had it more in mind for Doctor's offices and salons and things like that. I wish they'd expand the design for things like a group class with limited spots. We make it work, but it clearly wasn't designed with that in mind.

Stefano
Stefano
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The right tool to manage your appointments

Reviewed on 2022/12/02

Allow us to easy manage the workplace management including parking lot and resources. For business...

Allow us to easy manage the workplace management including parking lot and resources. For business usage enable the commercial area to manage client's appointments

Pros

Easy to setup, deploy and use. Allow to manage people and resources and give the right profiling to manage the environment

Cons

Limited personalization and branding options

Ejaz
Ejaz
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software to schedule your working schedule

Reviewed on 2022/10/06

I recommend and rate 10/10

I recommend and rate 10/10

Pros

I can schedule whole year and can track my day to day tasks. I never miss any appointment or meetings because I can quickly check my daily work load.

Cons

The size of the work space is little bit short to show all details about title and times.

Ben
Ben
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

If you use 365, use this for booking

Reviewed on 2022/12/21

Used Microsoft Bookings during academic year to handle advising appointments

Used Microsoft Bookings during academic year to handle advising appointments

Pros

For organizations within the Microsoft 365 ecosystem, this is an incredible option for booking and maintaining an appointment calendar. It fits seamlessly into your Outlook calendar, lets you customize your entire setup, and is a seamless process for both creator and client,

Cons

There is no good way to manage your booking page through Outlook itself - you must do everything through the web app.

Andrea
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Did not like

Reviewed on 2023/02/18

My experience with this application for scheduling appointments was not very good, I do not...

My experience with this application for scheduling appointments was not very good, I do not recommend it!!

Pros

I didn't like anythingHonestly, I don't recommend it.

Cons

This application seems to be having problems, it hangs too much, it does not load, terrible!!!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Microsoft Bookings is Essential to My Business

Reviewed on 2021/03/12

I have completely gone hands-off with scheduling my time. I just check my calendar every day and my...

I have completely gone hands-off with scheduling my time. I just check my calendar every day and my time with customers is already arranged. I just join the meeting at the time required.

Pros

This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself.

Cons

I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours.

Natalie
Natalie
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

As long as you have purchased the whole o365, totaly worth it

Reviewed on 2020/06/09

It was harder to set up than the competitor. But it has additional options so worth it if you could...

It was harder to set up than the competitor. But it has additional options so worth it if you could figure it out.

Pros

It has all of the same features of the previous system that we were using. It has some features that other systems dont. The clients have been able to use it with no challenges. The reminders are worth it that it sends to people.

Cons

We were required to change to Bookings and it doesn't allow us to use Zoom easily with our students. However being forced to change to Teams did not matter since we have the full o365. Wish you could remove the price from the service.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Schedule/booking meetings with customers

Reviewed on 2021/06/21

To set, meet and collaborate with other customers to serve them on the best side.

To set, meet and collaborate with other customers to serve them on the best side.

Pros

It is easy to add customers and their calendars to set up future meetings.
Cross organizations tool.

Cons

Many times i need the customer exactly details and sometimes it is not reachable.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Bookings

Reviewed on 2019/03/01

Pros

I thought this was great to integrate with my calendar and not have to go outside the Microsoft suite for a booking tool.

Cons

I felt it was not as easy to use as other booking software. The messaging was not as customize-able and it was hard for clients to reschedule.

Lilians
Lilians
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very efficient to manage work appointments, fast and novel.

Reviewed on 2018/06/17

It has allowed me to organize, plan and manage appointments in a completely different way, since it...

It has allowed me to organize, plan and manage appointments in a completely different way, since it is very practical and speeds up work noticeably.

Pros

Program appointments in a different way, allows you to customize and perform them from anywhere online with efficient management tools available hours and automatic confirmations, also allows you to incorporate ads that are considered of interest and reprogramming is another fundamental function, also offers alternatives to enter appointments manuals of the people who booked by phone, so I think it is a tool worth using. What I like most about this tool is that it has an application for the cell phone that allows real-time communication with the aforementioned person to maintain contact and exchange any information that is necessary before or after the appointment.

Cons

This is limited for users who have Office 365, which is a bit expensive package, but I think it's worth paying.

Ross
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Please develop it more!

Reviewed on 2022/07/07

Pros

I like how it integrates into 365 easily & it's relatively easy to explain to users.

Cons

It really needs work! No Microsoft Flow automations and awful embedding options, just looks really ugly.

Aniecia
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Bookings Review

Reviewed on 2020/11/03

Fair

Fair

Pros

Easy to use
Integration features
Is part of a comprehensive solution.

Cons

Bookings is being retired by Microsoft soon.

Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good for Appointment Tracking

Reviewed on 2019/07/25

This program does work nicely for booking appointments and helps to keep me organized. However, I...

This program does work nicely for booking appointments and helps to keep me organized. However, I believe some parts of the program are confusing and the price is a bit much for the product you are receiving.

Pros

This program is good for keeping track of different appointments. I tried this program in order to allow clients to book with me. They stated that it was simple and they liked the fact that there were confirmation emails and reminders sent.

Cons

This program can be somewhat difficult to use. Some clients did not appreciate that they were unable to customize certain details of the appointment. Also, I could not figure out how to export the bookings to other programs.
Further, this program is pretty expensive for what you're receiving.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bookings had made work life so fast and efficient for me

Reviewed on 2018/11/13

Pros

This app had helped me and my team mates many times to plan our time, it goes beyond a schedule tool, it had made my life alot more easier and arranged. And I can go back any day to track my activities at work. Beautiful way to work and live!

Cons

At first I couldn't understand the user interface but with time I picked up

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Still learning how to use this - seems ok but not in love with it yet

Reviewed on 2020/07/08

Honestly, I think we just need to use it more but my initial impressions are that it is just ok. ...

Honestly, I think we just need to use it more but my initial impressions are that it is just ok. Hopefully with more time we will be able to take better advantage of it's features.

Pros

We just started using it and I like the idea of what it can do but getting it setup and the office to use it will take a bit of time. The parts I have played with seem good but again it is kind of tricky to setup and sync things.

Cons

We have office 365 but we have to upgrade licenses to use it and share calendars - now maybe there is a better way to use it but so far it does what we want but not the way we want it to work. It also took a bit to figure out how to get it to work/be visible for multiple users.