CheckMarket Reviews

Pros

The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

Cons

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

Pros

- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive
- A tool with lots of features, I cannot think of one that is missing.
- You can create and share custom dashboards and reports.
- You can set up closed loops for contacting dissatisfied customers.
- They have specific features for NPS surveys.
- Multilingual surveys are possible
- You can choose where in the world your data are stored.
- They offer additional services if you lack time or experience.
- The value for money is top.
- You can distribute surveys through multiple channels (including email, SMS, QRcode)
- Surveys and emails work great on mobile devices.
- The number of users is unlimited.

Cons

The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

Pros

The system is flexible and easy to use and the support team is very helpfull

Cons

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

Pros

set up with built-in words and phrases for french

Cons

It is not easy to use and unlike most of its competitors it doesnt' have lots of videos demonstrating techniques on the internet.

Pros

The product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.

Cons

Its complex, because its so customisable, but the support is first class.

Pros

The features offer rich opportunities to customizing a survey. The design can also be very neat, minimalist and prevent distractions.

Cons

The display logic was the most complicated feature for me that I will need more support on.

Pros

It is efficient and support is in general quick and very helpful.

Cons

You may think it is a bit expensive but, though it is clearly not cheap, they offer a lot in change. Maybe an "unlimited respondents" option would be appreciated.

Pros

Possibility of several languages in one survey easy to translate. No subscription needed.

Cons

A lot of possibilities, but with the help of helpdesk easy to find what I want.

Pros

Easy to use. Great support. Great help function and if I have a question I can call someone who explains it in a clear way and fast!

Cons

RAS.

But for this survey, I can not choose my 'industry'. I work as a consultant and that is not an option in the list.

Pros

We have been able to create an online self-scan voor meetingvenues that provides respondants with relevant advice and tips according to the answers they give. If their venue misses specific infrastructure or services, they recieve specific information in their report. They also get a general benchmark next to their own aswers, thus they can imediately position the level of services and infrastructure or their own venue in the overal market.

Cons

We could not give a venue a costumized benchmark. A venue can benchmark itself against the avarage of all respondants, or against all the venues with one common characteristic eg capacity, or type.... But not with venues of a similar capacity and type and location.

Pros

It's easy to use and has advanced features. The possibility to update contact lists with additional information was important for us. It's also very easy to find guidance from the webpage about how to use the software, that was also important for us. Pricing is based on number of respondents, not users, and it's very easy to add users - that works well for us. One important thing was also that you can buy respondents globally and full service if needed. These were the reasons we selected CheckMarket and it has been excellent choice!

Cons

I don't really have experienced anything negative yet.

Pros

It is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.

Cons

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

Pros

Versatile tool with lots of customization possibilities

We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance.

Lots of functions, many question types

Cons

If you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.

Pros

So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine.

Cons

Often difficult (or even impossible) to find information I am looking for in the help center, there are some things that I am not able to do (personal default templates for reminder e-mails, for example), a first disappointing experience with support on CSL.

Pros

Very flexible to build surveys exactly for our needs. Userfriendly/easiness to use. Possibility to learn and work out logics/solutions oneself. Wide range of possibilities to improve layout and improve the experience for the people who will receive the surveys (question embedded in email, layout, personalizable email address and fields). Online formulare was built by the customer service team for us and combined with one survey, in order to make it easy for various internal teams to access a common survey and send surveys individually as when they need to - without even logging into the system. Excellent experience with your customer service who are very friendly and professional, trying to investigate/help straight away, and this not only now as we are clients (having purchased the license) but even also already during the set-up process and pilot phase with the free license.

Cons

At the moment I cannot even think of anything better.

Pros

This software has a tremendous amount of features which makes it possible to create a completely customized survey. The customer service is also great. The employees are always helpful and friendly. I'm a very satisfied client of CheckMarket.

Cons

The user manual could be a little bit clearer to me as someone without an IT background, so that you can find things a bit faster and know how it works.

Pros

Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.

Cons

The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.

Pros

The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!

Cons

If the software could be offered in Dutch, that would be an advantage.

Pros

Multi-lingual, easy, powerful, excellent reporting

Cons

Nothing to mention. I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try)

Pros

Out of the gate, the software contains most every option required for managing your surveys. Additionally, the service comes with a simple use based licensing scheme. However, the best part of the experience is CheckMarkets support process. Things do not always go perfect with commercially available software. An organizations ability to re-mediate issues quickly is key . and that is definitely where CheckMarket excels. Time between support request and resolution (whether it is a user knowledge issue or something that requires CM development involvement) is definitely more efficient than other vendors we experience.

Cons

The use of images in surveys could be more intuitive and efficient. With the documentation it did not take more than a few minutes to figure it out, but definitely room for improvement as it is a multi-step process.

Pros

the software is very userfriendly - a lot of useful functionalities

Cons

you can't introduce weighing variable in the analyses

Pros

One of the best survey tools with many personal customization capabilities, you can do as per your personal choice and the user interface is very easy to understand.

Cons

Working with too many questions can be a little frustrating for the respondents as we need a genuine and detailed information from them.

Pros

Functionalities, posibility to build all what you need for information analysis.

Cons

Not mandatory fields for comments and rater identification

Pros

We can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data.
Online sign in is convenient.
They provide different methods to distribute the surveys

Cons

The limits on respondents based on the plan purchased could be an issue for some organizations.
Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.

Pros

Ease of use to start a questionnary. You don't have to wait for a validation or confirmation.
Customer support

Cons

No major disadvantages.
Some difficulties while switching between different languages in one questionnaire. You can't just copy a list of answers any more.