CheckMarket Reviews

The customer service is the best thing about this product. Even if I don't understand something at once, I am only one call away from the solution. They are very friendly and really patient, even if I have the most stupid questions!

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

Extremely flexible / highly customizable to specific needs, and a million possibilities to configure the surveys as you need them, in terms of branching/prefill/depending fields/CSL coding, etc but also branding-wise.
We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.. ability to share (protected or non-protected) those dashboards, possibility to use an own domain.
Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them. The software is also very intuitive and support pages (+ the support team) are well done and are very useful.

In certain cases (specific needs) we have to work with complex turnarounds to get to the ideal configuration. For branching the IF + AND + OR is great but especially with the OR certain cases are not technically working well, and we need to put quite time consuming workarounds in place. Another little frustration is the survey pdf - so this one is GREAT GREAT GREAT to have and broadly/very much used, but if we could customize (at least slightly) in between different surveys that would be a really valuable one too. One other feature we hope for is that text boxes keep the exact format of the text entered into the text box by the survey respondent (e.g. line breaks, bullets...) All I can think of for now :)

The system is flexible and easy to use and the support team is very helpfull

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us

- 7/7 support with correct, helpful answers and tips & tricks. The response times are impressive
- A tool with lots of features, I cannot think of one that is missing.
- You can create and share custom dashboards and reports.
- You can set up closed loops for contacting dissatisfied customers.
- They have specific features for NPS surveys.
- Multilingual surveys are possible
- You can choose where in the world your data are stored.
- They offer additional services if you lack time or experience.
- The value for money is top.
- You can distribute surveys through multiple channels (including email, SMS, QRcode)
- Surveys and emails work great on mobile devices.
- The number of users is unlimited.

The reporting optiosn were limited but as they released a new version that allows you to create custom dashboards and reports with lots of features, I cannot fidn another 'con'.

You can lay-out all type of questions
Process roadmap that is designed - userfriendly
Possibilities to report afterwards

I don't think there is something not to like. But I'm interested in knowing as much as possible about 'how to score' your answers. I see that a lot of people in our company use the tool, but they very often don't know how to score. And often you are under time pressure - not always easy to deep-dive in all the information on the site. Especially when you don't use the tool frequently.

The product helps to construct really flexible surveys, with conditional follow on questions that make the survey really quick and simple for the respondent, reducing the number of questions they need to complete to give you the data you need.

Its complex, because its so customisable, but the support is first class.

Cost is adjusted to the use
Security of data
Multilingual
Broad range of features
Ease of use
Excellent customer service
Excellent support
Intuitive
Many more

I don't know based on my use
It does what I need

The features offer rich opportunities to customizing a survey. The design can also be very neat, minimalist and prevent distractions.

The display logic was the most complicated feature for me that I will need more support on.

It is efficient and support is in general quick and very helpful.

You may think it is a bit expensive but, though it is clearly not cheap, they offer a lot in change. Maybe an "unlimited respondents" option would be appreciated.

Possibility of several languages in one survey easy to translate. No subscription needed.

A lot of possibilities, but with the help of helpdesk easy to find what I want.

We originally used this product due to COVID-19 to check people into our construction sites. Within 3 days we had it deployed for testing and within a week we had it deployed to 30 different construction sites and 4 offices.
We are now ready to deploy a survey that replaces our paper process for daily equipment inspections. Each fork lift, air compressor, skid steer, etc. that needs an inspection performed will have a QR code attached to it that the operator can scan with their cell phone. The operator is taken to the survey needed for that type of equipment and can perform the inspection on line. Results are sent electronically to the back office.

I cannot really think of any cons I do not like about the product.

It's easy to use and has advanced features. The possibility to update contact lists with additional information was important for us. It's also very easy to find guidance from the webpage about how to use the software, that was also important for us. Pricing is based on number of respondents, not users, and it's very easy to add users - that works well for us. One important thing was also that you can buy respondents globally and full service if needed. These were the reasons we selected CheckMarket and it has been excellent choice!

I don't really have experienced anything negative yet.

It is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

Versatile tool with lots of customization possibilities

We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance.

Lots of functions, many question types

If you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.

This software has a tremendous amount of features which makes it possible to create a completely customized survey. The customer service is also great. The employees are always helpful and friendly. I'm a very satisfied client of CheckMarket.

The user manual could be a little bit clearer to me as someone without an IT background, so that you can find things a bit faster and know how it works.

So intuitive, continously improved with more and more interesting and useful features, amazing customer service, enables to do almost all what I can imagine.

Often difficult (or even impossible) to find information I am looking for in the help center, there are some things that I am not able to do (personal default templates for reminder e-mails, for example), a first disappointing experience with support on CSL.

Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.

The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.

The possibilities, the look and feel, the quality, easy to use, ISO certification

Not everything is possible in the software. Sometimes I feel like the software is a little behind other (newest) software in the market. But I'm happy with the overall service and software.

The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!

If the software could be offered in Dutch, that would be an advantage.

Multi-lingual, easy, powerful, excellent reporting

Nothing to mention. I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try)

Out of the gate, the software contains most every option required for managing your surveys. Additionally, the service comes with a simple use based licensing scheme. However, the best part of the experience is CheckMarkets support process. Things do not always go perfect with commercially available software. An organizations ability to re-mediate issues quickly is key . and that is definitely where CheckMarket excels. Time between support request and resolution (whether it is a user knowledge issue or something that requires CM development involvement) is definitely more efficient than other vendors we experience.

The use of images in surveys could be more intuitive and efficient. With the documentation it did not take more than a few minutes to figure it out, but definitely room for improvement as it is a multi-step process.

the software is very userfriendly - a lot of useful functionalities

you can't introduce weighing variable in the analyses

One of the best survey tools with many personal customization capabilities, you can do as per your personal choice and the user interface is very easy to understand.

Working with too many questions can be a little frustrating for the respondents as we need a genuine and detailed information from them.

I am a new customer, just learning their software for the first time and I am already very happy within 2 days of usage. The number of questions I had while on-boarding were many and all were answered within minutes to a few short hours and fulfilled very well by the support team. Great exceptional service.

None so far at all. There are no problems so far.

Functionalities, posibility to build all what you need for information analysis.

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