Camp & Class Manager Reviews

Camp & Class Manager

4.5 (108)
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Camp management software

Overall rating

4.5 /5
(108)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.3/5
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108 Reviews

Jennifer E.
Jennifer E.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

The ACTIVE network has been such a great help for online registration for our church summer...

Reviewed on 2018/06/15

Pros

The registration reports are easy to run and informative.
Registrants receive automated confirmation emails with the required paperwork for them to print, complete and upload right to their family portal.
We can send group email reminders with the click of a button.

Cons

We run two summer camp programs in different states, and need to log in and out to go between the programs. I wish we could "toggle" between the two camps.

Response from Global Payments

Hi Jennifer,
Thank you for taking the time to give us your feedback, it's great to hear that our reports and email reminders have been such timesavers for you! We really appreciate the 5 stars, and hope your summer camps are going well!

Marty
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely Happy Customer

Reviewed on 2024/04/01

AMAZING!! We love this system and I would not want to switch to any other!

AMAZING!! We love this system and I would not want to switch to any other!

Pros

It is easy. We can't "break" it. It is intuitive. This system meets our needs and since we only need it for our summer camps we quickly snap back in to the system each summer because it is so easy to use. We love that it keeps all of our data from year to year and we can quickly and easily compare one year to another.

Cons

It won't make name tags for us. It won't make car tags for us the way that we want them.

Sofia
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

A Program Coordinator's Review

Reviewed on 2024/03/28

Our organization's needs are unique and may not be the most compatible with the Active platform....

Our organization's needs are unique and may not be the most compatible with the Active platform. Customer support is incredibly helpful and while not always able to help circumvent a problem or issue, they do their best.

Pros

I enjoyed being able to generate reports from the rosters is very helpful in generating attendance sheets. Contact information for parents is readily available.

Cons

Some report fields and features are inconsistent, present in some forms and unavailable in others. The "add to cart" system does not translate well with constituents, and customization on the camp registration website is minimal and outdated. Since we rely on registration questions to charge students the appropriate class cost, the discount does not work.

Lucero
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

A Simple Registration Software for Small Scale Registration

Reviewed on 2024/03/28

Pros

I like that it is mostly intuitive, and that there is a lot of customization available.

Cons

There are a number of features that seem like they should be there that are not. Being able to create separate registration forms is a frustrating experience, and there are often issues with registering on mobile.

Sue
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Time Saver

Reviewed on 2024/03/28

Our overall experience is positive. We have looked into other systems, but we really like Active...

Our overall experience is positive. We have looked into other systems, but we really like Active Camps's many features.

Pros

Camp and Class Manager helps to keep our record-keeping organized and stress-free. We have made the various fields of information work for us in our educational setting, not just our summer camp program. From a monthly registration system point of view, this product is an amazing time saver and organizer.

Cons

The Membership area is a bit confusing because we are not able to get monthly deposit income easily from the members, but there is a workaround we have created. If there were a not-for-profit discount, it would be even more amazing.

Jeffrey
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Loyal Customer

Reviewed on 2024/03/28

Customer service is why I stay. The help I received in setting this up for YPI was excellent.

Customer service is why I stay. The help I received in setting this up for YPI was excellent.

Pros

YPI has been using Camp & Class Manager since it's inception. Customer service has been great in helping to overcome the initial obstacles of setup and reports. I have been approached but other services but remain loyal to Active because of their willingness to listen to suggestions.

Cons

There are still some data that I cannot retreive easily but overall I have figured our workarounds, I wanted to work with promotions but each of the programs did not work for us.

Laura
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Option for Camp Registrations!

Reviewed on 2024/03/28

Pros

This program is so easy for us to set up our upcoming summer camps and then get the registration links out to our members. Since we have used this company for many years the pricing is incredible. The added features of reports and financials is huge for us.

Cons

The biggest issue we have with this product is the "programs" Active attempts to sell our customers at the time their registrations. It has caused many of our members frustrations when they are billed for things they didn't realize they were being signed up for.

Jessica
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

I strongly dislike this product

Reviewed on 2024/04/02

Pros

There are not a lot of pros. Once information is inputted, you can generally customize a report to get the data you need.

Cons

It is clunky and difficult to use, customer support is non-existent, and we are unable to help our customers problem solve issues with our accounts. Emails don't get sent out randomly, making it impossible to use for communication with our classes.

Response from Global Payments

Hi Jessica,
I am so sorry ACTIVE has not provided you with the exceptional experience that you deserve. Would you kindly reach out to me directly? I am the new Sr. Director of Marketing and I can get you in touch with the right people to get your concerns heard and addressed. My direct email is [email protected]. We have a new leadership team here at ACTIVE, and we are making many changes to become a more client-centric organization.
Thank you for your candid feedback,
Christina Weitzel
Sr. Director of Marketing

Hannibal
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

ActiveKids a very reputable solution to an afterschool language program such as ours!

Reviewed on 2024/03/28

Pros

As a Language School, we are in the business of maximizing enrollments and are accredited. ActiveKids has allowed us to streamline our processes and grow. It is much more than a CRM, it is a registrant-only archive that bears our growth chart over the years!

Cons

We sometimes have to hand hold registrants in the ACTIVEKIDS enrollment process when they are not savvy enough oomph to do it on their own.

Ben
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Some good, some frustrating

Reviewed on 2024/03/28

Customer service is never very helpful, but luckily most things are pretty intuitive. It’s the best...

Customer service is never very helpful, but luckily most things are pretty intuitive. It’s the best of what’s out there for schools but still has some room to grow.

Pros

Set up had gotten easier and editable reports are helpful. I also like the ability to register before or after the window as an admin.

Cons

Set up is really tedious, but better now that you ca no copy sessions. I don’t like the waitlist to register process with emails and I hate how you can’t refund a cancellation if it happens after the time money was transferred. I feel like money should be able to go in and out or wait until a week after registration.

Chris
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best in class event management

Reviewed on 2024/03/28

Camp and class manager has allowed us to grow our semi annual camping events with ease

Camp and class manager has allowed us to grow our semi annual camping events with ease

Pros

Ease of use for camp management and registration

Cons

Would like it to be a little more customizable for our events but not critical

Matt
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Backbone of our camp business

Reviewed on 2024/04/07

Pros

All in one platform for every aspect of our camp. It's essentially the "home base" for basically all of our camp operations. We live in Active and it's a critical part of registration/cc processing/reporting.

Cons

At times we get feedback from parents/players that the registration process is long + lots of options.

Stephanie
Overall rating
  • Industry: Sports
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Active Newtork for Camps

Reviewed on 2024/03/29

Pros

I like that everything is online. I love that you can transfer registrations, issue refunds, and compare camp seasons.

Cons

There is not an easy way to set up team camp registration.

Jamie
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for small businesses

Reviewed on 2024/04/15

Pros

I love how easy set up is and continues to be, duplicating sessions, changing details depending on which session it is, is so easy. I can add discounts, add coupons, adjust things and pull reports for what I need.

Cons

I wish I had the ability to change the "share" with friends text and imagery functionality for my customers to share with their friends on socials.

Kathy
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Active review

Reviewed on 2024/03/28

I have used this in our office for several years, makes working camps so much easier and effective...

I have used this in our office for several years, makes working camps so much easier and effective and we are able to access information quicker and easier than ever.

Pros

Easy to use, quick and user friendly for campers and parents.

Cons

Can't really thing of anything negative- overall easy and quick.

GINNY
Overall rating
  • Industry: Sports
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GSU FOOTBALL REVIEW

Reviewed on 2024/03/28

Customer service department and the sales team were super helpful in our transition. We appreciate...

Customer service department and the sales team were super helpful in our transition. We appreciate all their hard work to ensure we were satisfied.

Pros

Those working in customer service were super helpful in helping me transfer files from Jump Forward camps to CCM. For that, I am thankful!

Cons

The only concern for us was how it would compared to JF camps, which we used for years. Once used to CCM, things get easier!

Chira
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Long-Time Active User

Reviewed on 2024/04/01

Pros

Easy to transfer registrant between sessions; easy interface to use; able to create new program sessions on your own

Cons

Does not store necessary additional information - waivers, medical info, etc; cannot merge duplicate participant accounts

Benjamin
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Active Camp and Class Manager Review

Reviewed on 2024/03/29

Pros

Makes the registration process for our camps very easy.

Cons

The finances once the camp is over are really hard to figure out. There isn't a lot of clarity in how it all works as far as the fees taken out and what our actual revenue is.

Sarah
Overall rating
  • Industry: Sports
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Wonderful Software with Expensive Pricing Set Up

Reviewed on 2019/10/17

Some parts were easy and some parts challenging ,but overall, we have a better deal with the new...

Some parts were easy and some parts challenging ,but overall, we have a better deal with the new company and keep more of what we make.

Pros

The functionality allowed for lots of choices specific to our company and how we listed our offerings. We could allocate multiple skill levels to each class and create platforms - with the help of their wonderful support staff - and edit easily on our own. Also, at the time, the system was not compatible with Chrome and had crashed on us a few times when we opened enrollment. Eventually, they would have staff at the ready when we opened enrollment to help if things went south. The system also could not handle the traffic we created and people would be in a virtual line waiting to get their enrollment complete - sometimes losing the spot in the class they wanted while they were waiting.

Cons

The pricing set up was based on our income and not just a monthly charge. The more we made, the more they made. We left because of this. We moved to iClass Pro to get a simple monthly charge and the more we made, the more we made.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Used for summer arts camps

Reviewed on 2018/06/18

It was much easier for our customers to use than our previous software. It helped cut down on our...

It was much easier for our customers to use than our previous software. It helped cut down on our in office traffic for sure.

Pros

The customer side of the website was user friendly. It was easy to talk parents through who called in needing assistance.

Cons

Not all of the reports had what we needed. Also, not all reports exported into excel in a clean format.

Madi
Madi
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

No problems!

Reviewed on 2019/02/13

I've had their team reach out to me about using Active for my camp, but we already use a software...

I've had their team reach out to me about using Active for my camp, but we already use a software that we're happy with. Their customer service is great though, and if I were looking for a new software, I'd heavily consider Active Camps!

Pros

I like how easy it is to sign up for an event, and they have a broad range of customers that use the software. When I go to sign up for something and they use Active, my registration is always so quick and easy.

Cons

I really can't think of a con to Active that I've come across.

Megan
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Active is very user friendly. I enjoy setting up new seasons and curtailing the details to my...

Reviewed on 2017/12/18

Pros

I love the fact that no matter what type of program I'm setting up, whether it is summer camp or an after-school activity, I can create the registration to fit my needs. Being able to design the registration allows for a streamlined report running process. Active's customer service is attentive and has answered of all my questions and more! Sometimes, I'm given multiple answers and I'm able to pick the one that works best for our programs.

Cons

The Active program could benefit from not always reverting back to the default when running reports.

Response from Global Payments

Thank you for the review Megan, it's great to hear that our customer service team has been so helpful for you. Be sure to follow us on Facebook if you aren't already for even more helpful content like videos and how-to guides: https://www.facebook.com/letstalkcamps/

Heidi
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for Camps!

Reviewed on 2019/04/25

Active Camp & Class Manager has saved me hundreds of hours each year! Most of my business is run...

Active Camp & Class Manager has saved me hundreds of hours each year! Most of my business is run directly through the platform, which keeps everything in one place and is easy to access and manage. It could also help transition the operation to other workers if/when necessary.

Pros

It's easy to use, intuitive and has most necessary features

Cons

I would like to see a few more added features such as mobile app for camp & class manager, portal to manage volunteers and staff and more cross-promotion across the platform with other camps/services.

Response from Global Payments

Thank you for the 5 stars Heidi, it's great to hear that you're finding Camp & Class Manager so easy to use!

Kim
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Choosing ACTIVE was one of my BEST decisions as a Camp/Preschool Director.

Reviewed on 2017/08/16

Pros

This software was extremely easy to navigate through and learn the ins and outs. My roster for preschool and summer camp hovers around 300 families and their registration process was smooth. I am able to do so many things like assign classes/groups, print reports, review waitlists and so much more.

Cons

The ONLY thing I did not like was that families were automatically enrolled in the ACTIVE site which cost a yearly fee that was charged to their credit card and many of them had no idea.

Response from Global Payments

Thank you for your comments Kim, we're so happy to hear how easy it was to get started with ACTIVE Camps! Thanks again for your review, and for all that you do in getting kids more active!

Charles
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Active Camps software

Reviewed on 2018/10/30

Has become indispensable to our operations

Has become indispensable to our operations

Pros

We have used Active for our camps programs for many years, and are very pleased with its functionality, reliability, speed and support

Cons

There is a learning curve; not unexpected given the complexity of the functionality