ExpensePoint

4.9 (319)
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Mobile automated expense reporting for employees

Overall rating

4.9 /5
(319)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
5.0/5

99%
recommended this app
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319 Reviews

NOEMIE
NOEMIE
Overall rating
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy Customer! Very professional team and a software that fulfill our needs.

Reviewed on 2018/06/11

So First benefit is that people don't have to carry around there receipts and lost them, and for us...

So First benefit is that people don't have to carry around there receipts and lost them, and for us that the huge benefit.
Then I would say that on the long term it's gonna reduce the work of creating the report (waiting to see how the integration with our ERP works first!)

Pros

First everybody we talked to was very professional and very reactive on every requests we had (even proactive). Great Customer Support!
Then what we like the most about the software itself is that it's very user friendly and very flexible for the company needs. Also best value on the market.
The receipt reader is a feature that we really love.

We are using expense point since a little more than a month and our company is very pleased with it. I definitely recommend it.
We are still in the process of integrating expense point with our ERP and looking forward to it. That would saves us a great amount of time.

Cons

I don't have much cons because when we have a problem we notified the customer service that take care of it.
The only thing right now is that we are eager to have the Spanish Version!

Response from ExpensePoint

Dear Noemie,

Thank you for the wonderful review of ExpensePoint; we certainly appreciate it. I am very pleased to hear that everything is going really well and and I have passed on your comments about 'Great Customer Support' to your customer support team. We are also looking forward to getting the Spanish version very soon. Thank you for choosing ExpensePoint and allowing us to serve you and your company as your expense reporting partner. Welcome to the ExpensePoint Family!

Kind regards,
Paul Ansloos
Vice President - Global Sales & Marketing

Julie
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Untangle the mess of expense and credit card reporting

Reviewed on 2020/12/08

We have had a smooth implementation and excellent customer service. Our users like the software...

We have had a smooth implementation and excellent customer service. Our users like the software and the mobile app, and reports are much more detailed and provide documentation that we can save electronically, instead of files and files of paper reports and receipts.

Pros

The software is easy to use and flexible, and can be customized to fit our ever-changing needs. I like that it has multiple platforms available, and I can use it with QuickBooks Online. It automates the processes that we were doing by spreadsheet - so much easier now!

Cons

Our corporate cards are not eligible to automatically feed transactions into ExpensePoint, so I have to periodically upload them manually

Reasons for Switching to ExpensePoint

It checked all the boxes for what we were looking for, seemed easy to use, flexible, and competitive pricing

Response from ExpensePoint

Dear Julie,

Thank you for your kind review of ExpensePoint. "Untangle the mess of expense and credit card reporting" is the best review title I have ever heard. I am pleased that you are finding the system easy to use and flexible to fit your needs. Thank you for your kind comments regarding our support. I will be sure to pass on the accolade. We appreciate your business,

Sherry McKeen
VP-Global Client Relations

David
Overall rating
  • Industry: Industrial Automation
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worth the money...If it's Free

Reviewed on 2019/05/20

The system freezes up when you try to create a report. To work around this, I put my receipts in...

The system freezes up when you try to create a report. To work around this, I put my receipts in the receipt "Wallet". When I try to create an expense, it links the wrong receipt with my entry. I wish they wouldn't have rushed to bring this system to market. Maybe a competitor of theirs will take their idea and actually make a program that works...

Pros

It is a good idea, take a picture of a receipt and it will capture the data and make expense reports easy.

Cons

It totally fails at accomplishing what it sets out to do. I think they rushed the software to market. It needs to have the bugs worked out of the system.

Response from ExpensePoint

Dear David,

Thank you for submitting your review of ExpensePoint. I am so very sorry to hear of your recent negative experiences with our system. As a constant heavy user myself I too would be quite frustrated if I was experiencing these kinds of issues. We really pride ourselves in offering our clients the very best world class customer service and support which the majority of our reviews will attest to. To this end we want to absolutely ensure that you are taken care of to the highest of standards. I have personally reached out to our Manager of Global Support Services, Theresa Hicock and Theresa will be reaching out to you directly to help remedy problems that you are experiencing. Myself and my team are 100% committed to making your experience with ExpensePoint positive and hopefully '5 star' worthy.

Kindest regards,

Paul Ansloos - Vice President - Global Sales & Marketing.

Kelly
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ExpensePoint Review

Reviewed on 2019/08/02

This has consolidated as well as promoted for much change in our company. Our department heads are...

This has consolidated as well as promoted for much change in our company. Our department heads are taking control of their financials for their departments and much of it started with questions when we began using ExpensePoint.

Pros

Any time I have needed help, our rep has always been right there to assist very quickly. It has made things much smoother and easy for us.

Cons

The app can have bugs every once in a while and it would be easier if you could click from the main screen when you have reports to review, rather than go into the Expense Manager and search.

Alternatives Considered

SAP Concur

Reasons for Switching to ExpensePoint

I was not involved in the purchase of this product, however I do believe the followup with the other company that was in consideration was not very good.

Response from ExpensePoint

Dear Kelly,

At ExpensePoint we appreciate G&C Food Distributors. Your business is important to us and we appreciate that you have taken the time to review our program. It is great to hear that your experience with our customer service was helpful and efficient. In addition, is is great to know ExpensePoint has promoted change in your company and empowered your department heads. Wow! I will forward your suggestions to our Development Team to review. Thanks again.

Best wishes,
Sherry McKeen- V.P. Global Client Relations

Yolande
Overall rating
  • Industry: Research
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ExpensePoint

Reviewed on 2022/09/12

I have more time to do the actual reporting and less time running after paper receipts. this have...

I have more time to do the actual reporting and less time running after paper receipts. this have changed my way of thinking about using credit cards. Just wish I had started earlier in my journey.

Pros

No more need to keep all the paper receipts, filing, chasing after all users

Cons

It just feels like a to long process to get the reports in my accounting system. If there was an easier quicker way it would have been helpful

Alternatives Considered

Expensify

Reasons for Switching to ExpensePoint

ExpensePoint was more user friendly and more concerned about my needs as a customer, they do not sell a product they sell a service.

Response from ExpensePoint

Dear Yolande,

Thank you for your kind review of ExpensePoint. We indeed endeavor to sell a service that makes our customers happy. I am pleased that you are enjoying less paper receipts, no more filing, and no more chasing after all your users for expenses. We are delighted that this automation has made your work easier. Thank you for being our client. Have a great day.

With appreciation,
Sherry McKeen – VP-Global Client Relations

Paul
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Recplaced SAP Concur

Reviewed on 2019/11/26

Very positive experience with the implementation and support team. They are the best. We did run...

Very positive experience with the implementation and support team. They are the best. We did run into some bugs but they were quickly addressed and never really impacted our ability top process expense reports in a timely manner.

Pros

Flexibility of implementation.
Personal touch of implementation and support.
Simpler more intuitive interface.
Receipt reading and matching is great.

Cons

Need to have the right type of credit card for automatic upload of transactions. Our small business BofA card needs to be manually downloaded and uploaded.

Response from ExpensePoint

Dear Paul,
Thank you for your great review of ExpensePoint. I am pleased that you found value in our customization of implementation and support. I am sorry to hear that your bank does not integrate with the uploading of transactions. If you are interested in switching to a credit card that is compatible ExpensePoint issues a MasterCard that is fully integrated. I will have one of our team members reach out to you. Thank you for being our client. We appreciate your business.
Best wishes,
Sherry McKeen- V.P. Global Client Relations

Gayln
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2020/10/20

To be honest I wasn't looking to change expense reporting companies but I am so glad that we did....

To be honest I wasn't looking to change expense reporting companies but I am so glad that we did. This product is easier and faster for the end user and cost us less each month.
[SENSITIVE CONTENT HIDDEN] has been my implementation specialist and she is great! Very knowledgeable, and friendly and no matter what I threw at her, she fixed it quickly.

Pros

The system will automatically create a new expense report for you based on charge date. This saves the end user a lot of time. I love that there is a live person verifying the receipt information.

Cons

I wish I could zoom in on receipt pictures better (or easier) because the pic is farther out than you think when taking the pic. They are hard to read.
I thought that your receipt pictures would automatically match to the charge/expense once verified but it doesn't seem to be doing that for us. We could be doing something wrong.
I like the report that is created for me upon final approval but I wish it could be edited more. I would remove the weekly breakdown as we don't use/need that.

Response from ExpensePoint

Dear Gayle,

Thank you for taking the time to review ExpensePoint. We really appreciate your feedback regarding time and cost savings, and ease of use. I have passed on your feedback regarding the readability of receipt pictures to our development team. Thank you for choosing ExpensePoint as your expense management system. We look forward to working with you for many years to come.

Yours truly,
Sherry McKeen VP-Global Client Relations

Nancy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great solution for our business

Reviewed on 2020/03/11

The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we...

The customer service has been outstanding - responsiveness, knowledge, caring. It was everything we hoped for when we signed up!

Pros

Expense Point has simplified a process for our company that had become very cumbersome for all - staff members needing to submit reports, approvers, and the accounting department. We have offices in more than one location, so getting the needed reports and supporting documents to the correct person was much more difficult than it should have been.

Cons

As with any new software and process, there is a learning curve. We just completed our first month using the system. It went very well with minimal issues to correct. I am confident that it will only get easier going forward.

Alternatives Considered

Expensify, SAP Concur and Zoho Expense

Reasons for Switching to ExpensePoint

We had a demo of a couple of them. Some had great features, but more than we needed for our company which was reflected by their cost. When I was doing research, Expense Point had enough information in the video on their site that I was able to send the link to some selected staff members to get their input prior to our demo. Their feedback was very helpful in the selection process.

Response from ExpensePoint

Dear Nancy,
On behalf of the ExpensePoint team I would like to thank you for your generous review. We are happy that you feel ExpensePoint is a great solution for your business. The benefits you have mentioned such as simplifying processes and outstanding customer service are music to our ears!
Respectfully yours,
Sherry McKeen VP-Global Client Relations

Lisa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Support

Reviewed on 2019/08/19

High quality implementation and support.

High quality implementation and support.

Pros

Ease of use, product support, reporting capability.

Cons

Wish we could set more restrictions on coding. Conditional drop downs would be great.

Alternatives Considered

SAP Concur

Reasons for Switching to ExpensePoint

We chose an off the shelf product as opposed to creating one internally. Cost was reasonable and requires little maintenance.

Response from ExpensePoint

Dear Lisa,
Thank you for your fantastic review of ExpensePoint. I am pleased to know you have found the program easy to use, the report capability helpful for your business and that the support team has met your needs. I also appreciate your feedback regarding restrictions on coding and drop down options. I have passed all these recommendations on to our development team leader. Thank you for being our client. We really appreciate your business.
Kindest regards,
Sherry McKeen- V.P. Global Client Relations

Benet
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick , fast, easy

Reviewed on 2020/12/10

Pros

the app on the mobile phone is the easiest to use. My sales team only uses the app.

Cons

Can't think of anything. we moved from Expensify and there is a bit of a learning curve, but soon Expensify will all but be forgotten.

Response from ExpensePoint

Dear Benet,

Thank you for your great review of ExpensePoint. I am pleased to know that your team is enjoying the mobile app. We want our people to be able to get work done on the go, to save time and energy. I also appreciate your feedback regarding our flexibility. We pride ourselves in offering efficiency, customization and data integrity.
They are three of our core values at ExpensePoint. Thank you for being our client and giving us such great feedback. We appreciate your business.

Best wishes,
Sherry McKeen- V.P. Global Client Relations

Kevin
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Silly happy ExpensePoint customer

Reviewed on 2023/03/17

Easy, simple and fun!

Easy, simple and fun!

Pros

You have a great productYou have a great team[sensitive content hidden] made the buying process easyRupy makes my life easy because I simply explain what I need and she says "I can do that."

Cons

In order to make it truly work for me there is some investment of time to set it up properly. I am impatient ...

Sophie
Overall rating
  • Industry: Market Research
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy and Efficient

Reviewed on 2017/10/04

Pros

We have been using ExpensePoint for a few years now and we have nothing but positive things to say about the software and Team. We recently engaged ExpensePoint for a project to upgrade the way our expenses are uploaded to our financial system. The ExpensePoint team was very helpful throughout the whole process. From listening to what we needed to delivering the upgraded features to the system. We recently rolled this out globally and it is a game changer! The amount of manual data entry we were doing before this project was astronomical. The new process is not only efficient but very simple with just a few clicks of the button. We highly recommend ExpensePoint. Thank you for the continuous support.

Cons

Overall the system is great. One thing that could be updated is adding a search field to the User tab. Having so many users and scrolling through can be a pain. Another update could be to allow more lines to be exported at a time. Currently I believe it is only 5,000 and when running a report for a large category like client entertainment I have to pull it several times to get the full year. Again these are small items but would be nice to have.

Response from ExpensePoint

Dear Sophie,

Thank you so much for your great review of ExpensePoint; we really appreciate it. I wanted to make note from your feedback re: Search functionality and also the maximum of 5000 records for export. You will be pleased to know that we are already in the process of adding a search function in the User & Group Manager which will make things much easier for you looking up employee profiles. Also we are going to be expanding our maximum record length for so that you won't have to run multiple reports. Both these enhancements should be rolling out before the end of October. Thank you again for your excellent review and feedback. We are very thankful to have SSI as our client.

Kind Regards,
Paul Ansloos - Director of Global Sales and Marketing

Mark
Overall rating
  • Industry: Renewables & Environment
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ExpensePoint Delivers Great Value and Ease of Use

Reviewed on 2020/11/04

I had a great experience setting up the platform, getting personal training and my service rep is...

I had a great experience setting up the platform, getting personal training and my service rep is excellent. Again, I can't emphasize enough the level of personal support you get for such a reasonable price. I'm getting the same support an organization 100 times my size would receive. Great product!

Pros

I have 3 companies that I keep track of expenses for. This is the only product that allowed me to set up custom fields including different companies to track expenses for. I was very impressed with the level of support and attention I get for such a reasonable monthly fee. The desktop and mobile platforms work great and are intuitive to use.

Cons

I have been using the product for a short time and there is nothing I do not like about the platform. The mileage tracker is a great feature but I wish I didn't have to go into my settings to turn it on and off. I don't know if this can be improved or not, but I don't like to have apps running in the background.

Response from ExpensePoint

Dear Mark,

Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. Thank you for your comment regarding ExpensePoint's capacity to customize. Our aims is to provide an excellent experience. Great software is functionality, but also the support you receive after the purchase. I will be sure to forward your positive review on to our support and implementation teams. Thank you for choosing ExpensePoint as your automated expense reporting solution.

Best regards,
Sherry McKeen VP-Global Client Relations

Song
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Concise and Easy to Use

Reviewed on 2021/01/04

Pros

-ExpensePoint has a user friendly interface for navigating through different functions needed.
-Home page dashboard gives a good overall view about yearly spending by category.
-Report search function helps program admin tracking report approval status quickly.

Cons

-Depends on browser and operating systems, sometimes receipts section gets squeezed to size that is not visible. It happens when using Safari on a Mac system.
-The mobile app does not have as much accessibility as desktop version - trouble viewing and creating authorized user's credit card reports on mobile app.

Alternatives Considered

Concord and Microsoft Excel

Response from ExpensePoint

Hello Song,

Thank you for your review. Wow! 10 out of 10 is awesome. I am pleased that you are finding the system user friendly and the reports helpful. Thank you for your feedback about receipts and the mobile app. I will share your comments with Development.
Thanks for your review. We appreciate your business.

With appreciation,
Sherry McKeen VP-Global Client Relations

Wade
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Expense Point

Reviewed on 2019/08/07

Great tool for processing expenses and running reports. Charges derived from corporate credit...

Great tool for processing expenses and running reports. Charges derived from corporate credit cards are placed in user's profile which assists in creating a more accurate expense report. Employees appreciate the ease of use.

Pros

1) Easy to train employees on usage
2) Virtually eliminates the use of paper
3) Accessible
4) Good report writer
5) Great customer service

Cons

1) Timing out too quickly when idle
2) At times, having to switch browsers to log on

Response from ExpensePoint

Dear Wade,

Thank you so much for your amazing review. I am glad that ExpensePoint has been a great tool for your company. It is good to hear that your users have found it easy to learn and use, and that it has made the whole process of expense reporting more efficient. I hope the issue of timing out has resolved, but I will have someone from your tech support team reach out to you. Thanks for your business.

Sincerely,
Sherry McKeen VP-Global Client Relations

Peter
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

ExpensePoint

Reviewed on 2015/01/15

Let me preface this review with the fact that I work for a small non-profit with about 55 employees....

Let me preface this review with the fact that I work for a small non-profit with about 55 employees. ExpensePoint works well as an expense reporting program.
With the help of our customer service rep, I was able to setup our account code structure and approval chain. The account structure requires a sort of high level programing to assign certain departments different account codes and project numbers, etc. I don't come from an IT background, but I know my way around a computer, and I didn't have an issue setting this up with a little help from our customer rep.
Our business assigns project codes to different account codes almost annually, so it can be a challenge to then go into ExpensePoint and change a bunch of the rules so staff can access the correct account codes. They could improve the account code chain setup and make it simpler to edit them. The approval chain will require some tweaking from time to time as the business structure changes, but is much easier to manage than the account structure. We also make use of the credit card integration so that our staff can create credit card expense reports in ExpensePoint. It was a bit of a challenge, but we were finally able to get Visa to give us the correct file type needed, and now it works flawlessly.
We also have the reporting section of the program which allows us to run reports based on almost every input field in an expense report.
ExpensePoint can also be integrated with accounting software, such as Financial Edge. I can't speak to how well that works, as we're still in the process of getting the two programs integrated.
The only major issue we have had is that there is no way to file expense reports when they have been paid/ approved through the system. So, when I go into my account I still have old expense reports from 2012 sitting in my profile. If they could make it so that after the end of the year, every report dated 2014, for example, would go into a folder labeled 2014, it would really streamline the experience. This may be a minor complaint, but it is quite annoying. All in all, I would say that it's a solid program that does what we ask it to.

Response from ExpensePoint

Dear Peter,

Thank you for your great and very constructive feedback. Our team have been notified of your suggestions and will look at integrating them into future upgrades of ExpensePoint.

Thank you for being our customer.

Paul Ansloos
Director of Sales and Marketing

Norawat
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy all-in-one expense management

Reviewed on 2021/06/24

Pros

What i like the most is the mileage tracking functionality of this software. I have tested so many mileage tracking software such as Triplog, Everlance, Simply, and MileIQ. Those software either are not available for my region or the GPS tracking is not accurate/failed to capture the trips on certain days. This mileage tracking function will auto-track once you are on the move (it knows the route I took exactly which is pretty amazing). Then, you can also edit data and attach receipts before submitting to the management system to approve.

Cons

There was this one time the user suddenly got logged out and couldn't log in to the application. Wasn't sure what happened, but all it took was for the user to reinstall the software to make it work again.

Response from ExpensePoint

Dear Norawat,

Thanks for taking the time to review ExpensePoint. We value our customer's feedback and comments. It is great to hear you are enjoying the MilageTracker. Thank you for choosing ExpensePoint as your automated expense reporting solution.

Best regards,
Sherry McKeen – VP-Global Client Relations

Patrick
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worked great to replace many manual processes across different departments

Reviewed on 2019/10/23

We moved from manual processes and happy to say we were successful in getting all departments...

We moved from manual processes and happy to say we were successful in getting all departments involved quickly. Our process is faster and the data much more accurate.

Pros

The APP based services allowing for each user to post their receipts then a central person can match and code the transactions.

Cons

There were a lot of updates in the beginning but this has certainly better now. Support has always been very helpful.

Response from ExpensePoint

Dear Patrick,

Thank your choosing ExpensePoint and for taking the time to review our program. We appreciate your feedback and thank you for your patience with the updates. It is great to hear that ExpensePoint has created a faster and more accurate expense management process for the City of Alabaster. Thank you for choosing ExpensePoint as your automated expense reporting solution.

Best regards,
Sherry McKeen VP-Global Client Relations

Andrea
Overall rating
  • Industry: Events Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ExpensePoint review

Reviewed on 2020/01/20

Very positive experience. Our implementation specialist was always prompt to return calls or...

Very positive experience. Our implementation specialist was always prompt to return calls or emails and took the time to make sure everyone understood the program. I am thankful to have ongoing support so that we are not left to fend for ourselves after we are up and running.

Pros

Tutorials and support can't be beat. Software is very easy to use.

Cons

Unable to automatically live feed credit card into program - this is through no fault of ExpensePoint. the problem is our particular credit card company does not allow this feature.

Response from ExpensePoint

Dear Andrea,

Thanks for taking time to review ExpensePoint and for such an amazing rating! We are pleased to hear that you find the program easy to use and that your support experience has been very positive. I will be sure to let our support team know about your kind words. Thank you for choosing ExpensePoint. We appreciate your business.

Best wishes,
Sherry McKeen
VP of Client Relations

Ruth
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Awesome! Customer service during the setup has been beyond compare.

Reviewed on 2018/04/18

Pros

Customizable to our needs - we have been searching for 2+ years for a company that would make
expense reimbursements to our employees an easy process, for both the employee and the accounting side. As a church, it has been hard to find a company willing to put in the extra time and brainwork to get the system set up as we need it. Found both in Expense Point.

Great customer service - while we have just begun the relationship with Expense Point, they have
been attentive to every question we need answered, and every detail we need worked out to ensure a smooth flow between their reports and our accounting software.

Employee training - Expense Point employees go the extra mile to ensure that our employees
understand the reimbursement process from start to finish, and provide links to those trainings
just for us.

Price - having researched a lot of companies, you can not beat Expense Point's per employee
rate.

Cons

None yet! We start our live process tomorrow, so looking forward to working with Expense Point
to get it going.

Response from ExpensePoint

Dear Ruth,

Thank you for you great feedback for ExpensePoint and your especially your comments regarding the your implementation experience and working with our team. They are a really devoted group and apply great attention to detail in the implementation and training for each one of our clients. So thank you for you comments and I will pass this along to them.

Thank you for choosing ExpensePoint to manage your employee expenses and we appreciate you being our client and look forward to many years of this relationship.

Kind regards
Paul Ansloos - Vice President Global Sales & Marketing.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A five star service deserves a five star review.

Reviewed on 2019/01/22

I can quickly and easily enter my monthly business expenses.

I can quickly and easily enter my monthly business expenses.

Pros

* Easy to use
* Very comprehensive features
* It give me the ability to title my own expense entries that are unique to my business

Cons

I have not had a problem with this software. Nothing comes to mind.

Response from ExpensePoint

Dear Valued Customer,

Thank you for taking the time to rate ExpensePoint and your five star review! I am pleased to hear that you find the software easy to use and comprehensive. Our goal is to replace your manual process and provide a seamless approval workflow. Thank you for choosing ExpensePoint as your automated expense reporting solution.

Best regards,
Sherry McKeen VP-Global Client Relations

Michael
Michael
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

To the Pilot Program & Beyond

Reviewed on 2018/12/19

Overall, the experience has been great with ExpensePoint. The team took care of us during the...

Overall, the experience has been great with ExpensePoint. The team took care of us during the integration by adapting to your unique circumstances. We really appreciate it!

Pros

The variety of tabs/menus to easily go from approving reports to editing the expense categories in the Settings Manager. It is a flexible and powerful tool to process expense reports and in turn to analyze them.

Helpful & knowledgeable support team that goes above & beyond to support the integration and fix any issues.

Cons

Once the receipt reader feature is activated there is no way to manually override the reader if I want to upload a receipt without having it "read". This could be useful to cut out extra steps of isolating the personal expenses when uploading a receipt with personal & business expenses.

Response from ExpensePoint

Dear Michael,

Thank you for your great 5 star review of ExpensePoint. I am really pleased everything has gone from pilot to roll-out and I can assure that all will continue to go well going forward. As for your comments regarding bypassing the Receipt Reader you can actually assign a receipt to an expense while it is being read. Doing this will override that process. I will make sure that someone from our CRM team reaches out to you to discuss further. Finally, thank you for choosing ExpensePoint and for being our client.

Kind regards,
Paul Ansloos - V.P. Global Sales & Marketing

JOCELYNE
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

friendly users sofware +support

Reviewed on 2018/10/10

time saver ,easier to pull out specific informations about employee's expenses , great customer...

time saver ,easier to pull out specific informations about employee's expenses , great customer service

Pros

Software : easy to use even with employees who are not familiar with office work ..

Customer support : simply fantastic i always gets the help i need in a timely manners

Cons

none, but maybe for users adding receipts take more time than expected .. sometimes slow but overall great software

Response from ExpensePoint

Dear Jocelyn,

Thank you for submitting this wonderful 5 star review of ExpensePoint. We really appreciate it. Thank you also for mentioning our customer support team, they truly are a great asset to the ExpensePoint team.

We really appreciate Dicom being our client and look forward to a long lasting relationship with you and your team.

Je vous remercie!

Paul Ansloos - Vice President Global Sales & Marketing

amanda
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent experience with fast response times

Reviewed on 2018/05/08

Pros

automated workflow, tracking of submitted expenses, and ability to split expenses among locations, training videos can be saved on home screen

Cons

Inability to split quickly when its among 20+ different locations. It is very time consuming to do splits on the corporate side that are split among so many locations.

Response from ExpensePoint

Hello Amanda,

Thank you for your really great review of ExpensePoint. I really appreciate all of your comments and feedback. In reference to your comment about splitting expenses we do have a copy split feature which is excellent and such a time saving tool. I will have our CRM team contact you to walk through this feature. Thank you for choosing ExpensePoint and for being our client.

Kind regards,
Paul
V.P Global Sales & Marketing.

Jeff
Overall rating
  • Industry: Machinery
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customer service and easy to use

Reviewed on 2020/02/21

Pros

The ExpensePoint Receipt Wallet receipt wallet feature takes away the age old problem of losing receipts , customer service is great and if you have a question or problem its quick and easy to reach a support specialist.

Cons

No real complaints about the software except its so easy to use there is no good reason you can give your boss for turning your expense report in late!

Response from ExpensePoint

Dear Jeff,

On behalf of the ExpensePoint team, I would like to thank you for your great review. I am glad that you are enjoying our customer service and find ExpensePoint easy to use. We agree that the receipt wallet is a great way to keep organized. I love that there will be no excuse for late reports with ExpensePoint! I will be sure to pass on your encouragement to our support team. Premium customer service is one of our core values. Thanks for your business.

Respectfully yours,
Sherry McKeen VP-Global Client Relations