ProPet Reviews

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104 Reviews

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall a great solution
Reviewed on 2018/10/09
Pros
It is very user friendly and the customers have a lot of control in their own accounts. It is fairly customizable. It can be accessed from phone, computer and tablet. It had almost every feature we needed.
Cons
It is a Canadian company so the date function works weird. You have to enter the year first and cannot manually type a date in.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Propet from a Person who is not techie
Reviewed on 2023/02/02
Knowing your pet's activity and health levels: ProPet’s sensors and tracking technology provide pet...
Knowing your pet's activity and health levels: ProPet’s sensors and tracking technology provide pet owners with an understanding of their pet’s activity, health, and behavior. Connecting with your pet: ProPet’s app allows pet owners to interact and communicate with their pet, as well as receive notifications when their pet’s activity levels change. identifying potential health issues: ProPet’s sensors and tracking technology can alert pet owners to changes in their pet’s health that may require further medical attention.BenefitsImproved pet health: ProPet’s sensors and tracking technology can help pet owners better understand their pet’s activity and health levels, allowing for more informed decisions about their pet’s health. Increased pet safety: The device and app can alert pet owners to changes in their pet’s activity levels, preventing dangerous situations or accidents. Improved pet tracking: ProPet allows pet owners to track their pet’s location, ensuring their pet stays safe and secure. Reduced pet anxiety: ProPet’s tracking technology also allows pet owners to monitor their pet’s activity levels, helping to reduce pet anxiety. Enhanced pet care: The device and app provide pet owners with detailed insights into their pet’s health, allowing for more personalized and tailored care.
Pros
ProPet offers a comprehensive set of pet care services, including dog walking, pet sitting, overnight care, and more.They have an easy-to-use booking system and offer flexible scheduling options.ProPet provides an insurance policy that covers any damage or injury that may occur during pet care services.ProPet offers competitive pricing when compared to other similar services.
Cons
ProPet does not offer grooming services.They do not offer any discounts for multiple pet households.ProPet does not have a mobile app for customers to book services.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great but needs work
Reviewed on 2020/11/25
It's great but a lot of the issues we have they just say
They are working on it
Things we have...
It's great but a lot of the issues we have they just say
They are working on it
Things we have asked for 4+ years ago
Pros
It's really easy to use and to train people to use. Very straightforward and user friendly.
Customers use it easily too
Cons
So much needs to be done - main complaint is customers book even if you are full
We have to manually tell them we're full
Causes confusing and overbooking
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We are a new boarding kennel and training facility. We love using this software.
Reviewed on 2018/05/22
This software is easy to use, well thought out and it has lots of features. It helps us keep track...
This software is easy to use, well thought out and it has lots of features. It helps us keep track of appointments, training, grooming, etc. Love it.
Pros
Easy to use, customer service has been outstanding. In addition, they are working on upgrades and have used some of our requests to customize the experience.
Cons
There are still a few things in Beta, but they come out quickly and are well thought out and tested.
Response from ProPet Software
Thank you so much for your kind review! While we still have some modules in beta, we are always happy to take any feedback or suggestions to help us build the best module possible for our customers.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
ProPet
Reviewed on 2018/10/05
Pros
Color codes that can easily be assigned to alert staff to characteristics of both animals and human customers.
Cons
I was unable to upload my own contract for customers to sign.
Also, I emailed 3 times with questions and they were never returned, however the first phone call I made was returned within 24 hours and that was appreciated.
Response from ProPet Software
Hello!
Thank you for your review. We do always do our best to reply to help emails and voicemails as quickly as possible. We do have the option to upload your own contract in the Settings. We would be happy to help with this!
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Should be the standard in vet care!
Reviewed on 2018/11/14
Pros
I have a vet friend who needed some help around the office and had recently switched to ProPet software. The staff at the office were super impressed with the software. They were able to move many of their existing tools onto the 'all-in-one' type software with ProPet.
When I played around with it, I found it incredible well built with things where you wanted them to be. It didn't take long to become familiar with the layout and the location of the items you needed. The owner really like the ability to add modules as needed (ex. boarding/daycare).
Cons
I didn't get a chance to play around with the software enough to find my own con's, but the staff complained that moving from existing systems was tough as data elements were either not aligned or not present. Therefore it took them a while to update records, which in the long run is a good thing.

- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to set up and get started on
Reviewed on 2018/05/22
Tracks all my revenue sources in one location for simple recording and reconciliation
Tracks all my revenue sources in one location for simple recording and reconciliation
Pros
Interface with QuickBooks online and with MailChimp; general ease of use; good reporting capabilities
Cons
Lack of ability to easily track inventory and different revenue streams in QuickBooks; disorganized retail module
Response from ProPet Software
Hi Anne,
Thank you for taking time to give us feedback! As the retail module is still in beta, we take feedback and suggestions from our customers to build a module that best suits our customers.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Perfect way to manage your pet business
Reviewed on 2019/12/14
Positive! Lots you can do with this app to make sure your business is running as smooth as possible!
Positive! Lots you can do with this app to make sure your business is running as smooth as possible!
Pros
Very user friendly & helps keep scheduled super organized! Love how you can text/share pictures with clients right from the app, accept payments, manage daycare/boarding schedules & activities. Keeps great track of all the dogs you interact with & their health history!
Cons
I don't really have bad things to say about this app, sometimes it freezes & refunding customers is still an issue.
- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good but not perfect
Reviewed on 2019/09/26
ProPet saves time and paper by providing a comprehensive all in one solution
ProPet saves time and paper by providing a comprehensive all in one solution
Pros
great idea for software and helps mange and track kennel's daily activities. All in one solution for busy business owners. Helps save time and paper.
Cons
The software itself is not super friendly and easy to use. You have to contact customer care once or twice to get a grip on how to use all available features.

- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to set up and comprehensive
Reviewed on 2018/10/09
Customer care and support has been excellent - always responsive to questions. The software is...
Customer care and support has been excellent - always responsive to questions. The software is modern, easy to use, and will be great for our customers.
Pros
It is easy to walking through the settings and set up your business needs.
Cons
Missing a couple of nice-to-have features but they are always adding more.
Response from ProPet Software
Hello Cheryl,
Thanks for taking the time to review our software! We're always happy to help wherever we can.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Program
Reviewed on 2018/10/05
I sampled many programs when looking to upgrade. ProPet has more features available then my...
I sampled many programs when looking to upgrade. ProPet has more features available then my business needs or uses, such as online reservation.
Great customer service and Tech support!!! They helped me switch over 3000 customers from my old offline kennel program onto ProPet. This would have been a HUGE headache if I had to manually input. I love so many features on this program!! Ability to login for each employee and being able to set access limits if needed. Go to a "Customer Overview" and see what they owe or if they have credit as well as pet information at a glance is great!
Pros
Easy to use, intuitive, even if you had been using another program.
Cons
We have found using a calendar when doing date of birth and vaccinations is our least favorite feature, it would be easier to just type in the date. Example: 10/5/18. The calendar style works well for check in/out.
Response from ProPet Software
Hello Katrice,
Thanks for taking the time to review ProPet! We appreciate your feedback and do agree that the vaccination calendar could be easier to use - it is something we hope to improve in the future!
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Easy to use. Great support. Bad app
Reviewed on 2018/05/23
Pros
The overall look of the software looks great. Some software designs are very out-dated so it's nice to see a fresh design - especially if you are looking at it each day. The support team are great. Ease of use is pretty straight forward. The support team is always quick to reply their email. The overall look of the software looks great. Some software designs are very out-dated so it's nice to see a fresh design - especially if you are looking at it each day.
Cons
The app is rubbish - you can do so little on it.
You can only connect STRIPE. I am based in Australia - so the fees are CRAZY HIGH!!
I also found a review on there that was fake - I called the company and they said they never used it. I still took the plunge and have the software a try and it's fine.
Response from ProPet Software
Hi Mish!
Thank you for your review. We designed our software to ensure that it¿s user-friendly for our customers and their clients.
The app was meant to simply be a companion to the actual software and do plan to add more features to it in the future.
We are actually working on an integration with a new payment processor so perhaps you will be interested in switching. Stripe actually offers Australian users a better rate than North American users.
I'm not sure which review you found to be fake! I can assure you that we don't ask for reviews from facilities who aren't customers, nor do we fabricate fake reviews.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer service
Reviewed on 2018/05/29
Pros
Online booking for clients
Customer service is excellent- always there to help when needed!
Bright, welcoming look to the software
Cons
I dislike the new kennel view style - it is confusing to me
I wish it was easier to book kennels so that the next booking automatically chooses a kennel where another dog is leaving that same day instead of an empty kennel.
Response from ProPet Software
Hi Katie,
Thanks for leaving a review and for your feedback on our Kennel View. I have submitted it to our development team for review.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product but a little pricey
Reviewed on 2018/10/05
Propet has been a good company and platform to work with and I’m glad I chose them to use so far.
Propet has been a good company and platform to work with and I’m glad I chose them to use so far.
Pros
They have good customer service to work with you and tweak the program to your needs. Clients really like the customer portal also. Fairly easy to navigate and always adding updates.
Cons
Would like the different programs within proper to work more fluidly together as our dogs overlap with training and boarding. Think it’s a little pricey and may consider keeping if price gets increased.
Response from ProPet Software
Hi Cami,
Thank you for reviewing ProPet! We're glad that you're happy with the software so far. We do hope to make improvements to the fluidity between modules.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic!
Reviewed on 2017/01/09
ProPet is fantastic! Once Brooks Canine Center switched, our organization increased, our customer...
ProPet is fantastic! Once Brooks Canine Center switched, our organization increased, our customer satisfaction increased, and our overall workflow and productivity has drastically gone up. I cannot recommend ProPet enough to anyone in the pet care business!
Pros
It's organization, customer record keeping, online booking ease, and overall cost.
Cons
There are a few bugs here and there and a few more features we would like implemented
Response from ProPet Software
Hello Colton,
Thank you so much for your review and for recommending ProPet! We would love to have a dog walking/pet sitting module as well, and strive to become all-encompassing in the future.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Overall good experience.
Reviewed on 2018/05/29
Pros
Online booking system is a very nice feature and our clients also enjoy it. The clients can upload photos of their pet/s and monitor their passes at all times from any where. A lot of features to choose to use.
Cons
Can be difficult to navigate and use some of the features. Finding that some of the reports are not always 100% accurate. Some of the features we do not use.
Response from ProPet Software
Hi Sheena,
Thanks for taking the time to review our software. Our reports should be accurate - please forward any examples that you find where this is not the case so we can look into it further!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Software
Reviewed on 2017/01/25
We looked at a lot of Kennel software before choosing Propet. Overall it is the best for our...
We looked at a lot of Kennel software before choosing Propet. Overall it is the best for our situation. They have been great at adapting to specific needs. A few issues remain unresolved, for instance you are not able to provide a statement for a customer, but I am sure as time goes on they will have this resolved.
Pros
It is flexible and adaptable to a variety of dog boarding situations.
Cons
The reports available need some improvement. A daily sales figure(versus money collected) is key. The ability to provide a customer with a monthly statement would also be helpful.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always great and efficient service
Reviewed on 2017/09/27
Its available on line 24/7 and iphone friendly
Its available on line 24/7 and iphone friendly
Pros
It simply works and meets all of our needs and clients can book 24/7. We are able to plan our day accordingly, it generates reports accurately
Cons
the fact that we are being charged US dollars vs Cnd. every month our fee is different because of the currency rate, it should be a flat fee and in Cnd$. I understood that the owners were canadian so why in USD?
Response from ProPet Software
Hi Lucie,
Thank you so much for your review. We are so glad it meets your needs! The reason we charge in USD is because the American Dollar is the most widely used global currency and the majority of our customers are located in the United States.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to use, great features, smooth/clean look, awesome price point.
Reviewed on 2017/06/30
A very easy to use CRM that allows me to track our new and previous clients, keep track of their...
A very easy to use CRM that allows me to track our new and previous clients, keep track of their dogs goals and needs, add unique color codes to them or their dogs, add other dogs to a dog's Buddy List, etc. This has really made my day-to-day admin duties easier!
Pros
Very easy navigate and to use. It has a modern look that's smooth/clean. It has all the "must have" features for my business - CRM with photo uploads, vaccine history & alerts, "Buddy List" for the dogs in my care, color codes for both clients and dogs, etc. The price point is unbeatable, in my opinion.
Cons
The dog training software is still in beta, so it's a work in progress. If I'm allowed to update my review, I'll update it when the training software is live.
Response from ProPet Software
Hi Meagan,
Thank you for taking the time to review ProPet! We appreciate that you are using the Training Module while it's in Beta and are always happy to take feedback regarding it's features!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent A few features such as add on services and booking options would be better if more...
Reviewed on 2018/05/22
Pros
Ease of use. Scheduling. Reports. Ability to integrate with website. Multitude of service options. New features and customer support
Cons
Not flexible with some options - for example discount can't be applied if pets boarded together vs separately. Pet taxi service difficult to schedule. Can't link grooming to boarding
Response from ProPet Software
Hi Lianne,
We really appreciate your review of ProPet! I believe that we can find solutions to many of the cons you list. Please feel free to reach out about this!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ProPet is AMAZING!
Reviewed on 2018/10/06
I love this software, and I get comments from my customers all the time about how easy it is for...
I love this software, and I get comments from my customers all the time about how easy it is for them to set up their profile, make booking requests, upload vaccination info, and even pay their bill. Rep in the service department has also been amazingly helpful whenever I have had any technical questions. She is kind, courteous, extremely knowledgeable, and FAST!
Pros
I love how customizable it is, and how streamlined it makes the admin side of running a kennel.
Cons
A few little "bumps" along the way, but nothing significant.
Response from ProPet Software
Hi Sharon,
Thank you so much for your thoughtful and glowing review! We are always thrilled to hear when our customers and their customers find our software easy to use!
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Made My Life A Whole Lot Easier!
Reviewed on 2017/01/09
I own a new business (less than 2 years) and from the beginning, I have tried numerous booking...
I own a new business (less than 2 years) and from the beginning, I have tried numerous booking systems but all of them came up short until I found ProPet. My clients find it very easy to book online and I love how all the necessary information is in plain sight.
Booking is now a breeze and my life is a whole lot easier.
Response from ProPet Software
Hello Billie-Jo,
Thank you so much for your review, we really appreciate your comments! We love having Calgary Dog House in the ProPet family.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 2017/01/09
We love this software. We tried out many others before ProPet and I can say that this has been the...
We love this software. We tried out many others before ProPet and I can say that this has been the easiest to use and it has a wonderful user interface. Customer service is awesome and they listen to each of your concerns as far as adding features and functions. We have no complaints so far.
Response from ProPet Software
Thank you, Heather, for your great review! We are always happy to consider our customers¿ suggestions.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This program is brillant so easy to use diffinetly recommend this to any one.
Reviewed on 2018/01/30
Just so easy to use. Has everything i need.
Just so easy to use. Has everything i need.
Pros
The ease of the program. Very comfortable to use on a daily bascis. As ive said below i did not have a lot of computer use so for me this has been a God send.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Customer service alone makes it worth every penny
Reviewed on 2017/09/29
Pros
It's easy to find where I need to go. I'm not going through a million different steps to get to a client from the home screen. I can access it from many different places with just one click.
Cons
I do retail sales (and I know there is an update coming soon), so it's one extra step to make sure I get the sales tax included. Not difficult by any means, but I just have to REMEMBER which can be difficult! And there are a couple other little quarks, although I can't remember them for the life of me right now, so must not be too important.