PetExec

4.6 (670)
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Cloud-based pet care business management system.

Overall rating

4.6 /5
(670)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.7/5

95%
recommended this app
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670 Reviews

Amber
Amber
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great way to keep track of daily grooming activities

Reviewed on 2019/12/11

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's...

Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.

Pros

Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.

Cons

Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.

Response from PetExec

Hi Amber,
Thank you very much for your feedback on the PetExec system. We strive to make the system flexible and efficient so that you can do what you love to do! Work with your pet guests. =)
We do offer an additional add on to your system called PetSnaps Messaging which is a more robust texting plan. With this plan, you can have 2 way texting with your pet parents, images can be texted, and you can send out text reminders.
Please check out the details on this link (https://www.petexec.net/purchase-petexec/image-sms-texting) and if you have any further questions, feel free to reach out to us in live chat (the awake puppy icon on your dashboard).

Alex
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

You ask

Reviewed on 2021/04/16

All has gone well for most part. I wish we had more details on dashboard that shows more informatio...

All has gone well for most part. I wish we had more details on dashboard that shows more information about numbers expected and what is coming in an ease of looking at next day. Grooming If I have a groomer taking a day off you cannot just mark the groomer off that day and if you use customers doing online schedule unless you have someone looking at requested on a moment by moment basis can really mess you up. Can be double and triple booked for 11am the same day booked that mornings Does not show busy

Pros

Reporting and ease of use. Was told that checking in and out was about to be updated still waiting on that.

Cons

Turn in request for things and never see anything more about them. Billing from system is very convoluted and not a easy process. If you must do like a refund not easy and seems to be different with each one.

Response from PetExec

Hi Alex! We just love having you as a valued packmate. We do read each and every feature request and when feasable to the majority of our packmates, we update/create new features! We do have some exciting changes in store in the next several months and beyond so stay tuned!

SB
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good software but cumbersome navigation

Reviewed on 2018/06/02

Pros

The best thing I could say about PetExec is that once you understand how to use the software its pretty easy to navigate. You get it the information to the developers and they set it up which is a better experience than I've had with other software companies. Receiving payments, adding customer credit, reviewing purchase history and future schedules are available which is really helpful in everyday use. Customer support for this software is phenomenal! They have a chat option once you log-in and you can ask the agent any question about how to find something and you'll have an answer within minutes if not seconds. That is probably by far the best feature of this software--I don't need to use it often but when I do its really nice to have it available. Also, they have documentation available on how to find things or do things in PetExec.

Cons

A downside to using PetExec is that completing an action in the software takes a lot of clicks and uses multiple screens. All of the pet, client, booking, etc. information are all on a different pages and to get to those pages its not as simple as clicking a button which is unfortunate and can complicate things when you're speaking to a customer and they need to check out and want information about their account. You cannot just look at a customer page and have all of the information available you have to find where that information would be then click on a link that will take you to another screen that will have a button that can take you to another screen that actually has the information you need. The software in general is not very intuitive but it does have mostly everything you need.

Rosanne
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software for Pet Daycare, Boarding, Grooming...business

Reviewed on 2020/05/15

Extremely satisfied with the product, customer service and entire company.

Extremely satisfied with the product, customer service and entire company.

Pros

Our entire customer business is in this software. No need for other customer products. Easy to use and immediate help from the company when needed.

Cons

To start, you must add your customers into the product, but once you're done with that part, it is more than worth the time spent.

Alternatives Considered

Gingr

Reasons for Switching to PetExec

PetExec seemed more professional at the time we were looking. Liked the feel of PetExec better during the demonstration.

Response from PetExec

Hi Rosanne, thank you for your review of PetExec! We pride ourselves on providing an honest and tailored presentation to make sure that you are getting a good fit for your operations management needs. It is our pleasure to get to know you and your business!

Greg
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PetExec Changed the Way We Do Business!

Reviewed on 2020/05/20

Overall, very positive! Let's hope pele start travelling again!

Overall, very positive! Let's hope pele start travelling again!

Pros

Online reservations have streamlined our sales and allowed us to feature our additional services.

Cons

There learning curve has been a little difficult. We'd like to see an option for coupons.

Alternatives Considered

Gingr

Reasons for Choosing PetExec

Clientrax specializes in veterinary clinics. We're a kennel. We needed more options.

Switched From

ClienTrax

Reasons for Switching to PetExec

Paula Mostetler

Response from PetExec

Hi Greg! Our hope is that the economy can fully open up over time! Thank you for being one of our amazing packmates. We appreciate you! Come on into our live tech support chat and our wonderful team can help you to troubleshoot and provide options to you for using coupons in the system for your pet parents. We are here to help!

Heather
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A lot of great features

Reviewed on 2019/05/14

Overall I am happy with our switch to PetExec. I think the software has great potential and it...

Overall I am happy with our switch to PetExec. I think the software has great potential and it makes my everyday job easier. I wish there was a bit better support for it as I found the fee for a walk-through to be a bit high and my experiences with customer service were a bit lacking - handed an article rather than being walked through a solution, being told things would transfer from the previous owner that were not. However, I am sure this is unique to our circumstance and I wouldn't let it hold someone else back from deciding to go with PetExec.

I recommend PetExec because it is very interactive with our customer base. Customer's can have their own accounts where they have a bit more control over their appointments. In addition, reporting is awesome! I can run tax reports, sales reports, boarding counts, etc that make monitoring my business's progress a breeze.

Pros

Email blasts
Notifications and reminders
Interactive with customers
Reporting features

Cons

A bit complicated
Compatibility with other services
Customer service

Alternatives Considered

Kennel Connection

Reasons for Switching to PetExec

PetExec was a bit more advanced and I see promise in where the software is going.
Summer
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Services

Reviewed on 2020/05/05

Overall I give a 7 out of 10.
Each time we ask something we get told no we can't do that or it...

Overall I give a 7 out of 10.
Each time we ask something we get told no we can't do that or it doesn't work that way. Should be more user friendly meaning adaptable to how the business works not adapt the business to pet exec

Pros

The daycare features and ease of texting clients

Cons

The boarding is EXTREMELY overwhelming and to many pages to be able to just check someone in, no ease in adding new clients, can not look at availability easily ( like an open calender) , unable to change functionality to meet your buisiness ( how you charge especially) , the boarding portion is what is turning us away from the system

Response from PetExec

Hi Summer, Thank you for letting us know your impressions of our boarding module. As we discussed in depth, your situation with the enormous size of over 400+ inhouse clients is quite a load for any cloud based system to handle. We knew going in that the complexity with that many clients might be an issue, but we wanted to at least allow you to give it a try. In any case, we will do what it takes to help you and are sorry that you feel the system is not working for you. Please reach out to me and I will do all I can to help.

Brittany
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great way to keep track of your clients, reports and information all in one place.

Reviewed on 2019/05/17

Love the ability to keep all the information stored in one place. Love the online access as I can...

Love the ability to keep all the information stored in one place. Love the online access as I can generate reports and check client info from my computer, phone or even a tablet. Once the clients are in the system re-booking them is a breeze.

Pros

The on boarding team was amazing walking you through the free trial and even did a personalized demo. The Paws on Board team designed and set up all the functions I needed as we got the business up and going. They made sure everything was working and that staff knew how to add clients to the portal and generate reports.

Cons

Once the initial set-up was complete and we were using the product it seems impossible to get a response back from customer service. There are some things that need changed with the way the business needs are changing and I can't get a response back from the team that help me set up the software in the first place.

Alternatives Considered

ProPet, Gingr and DaySmart Pet

Reasons for Switching to PetExec

Ultimately the help with on boarding and a lower monthly rate. Had the features I was looking for and the ability to "hide" features I wasn't going to be using to unclutter the dashboard
Nikki
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So easy to use!

Reviewed on 2021/04/12

Pros

PetExec is super user friendly. When training in my employees it takes less then an hour to show them the system.

With so many options to customize I feel like it was made for our business.

The customer service is unmatched! If I have an issue they are right there to walk me through it.

Cons

We have yet to find a flaw. Again, with PetExec the customer service is unmatched if I have an issue they fix it or find a solution.

Alternatives Considered

Gingr and Kennel Link

Reasons for Switching to PetExec

Reviews! We also did many trials and found the ease of use was amazing with PetExec.

Response from PetExec

Thanks Nikki! We are thrilled to call you one of our valued packmates! We love that you LOVE our customer support and the efficiencies of the system. We will keep working hard for you!

Katie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love it!

Reviewed on 2020/05/21

PetExec has great customer service. There were easy to deal with during set up, and very good about...

PetExec has great customer service. There were easy to deal with during set up, and very good about training us to use the software.

Pros

It is easy to use and we find it intuitive. We love the fact that we can be paperless, as well as the credit card integration!

Cons

Some of the "required" client info just too much.

Response from PetExec

Hi Katie! Thank you! We are happy that you are enjoying the paperless functions in the system and the credit card integration feature. We are so glad you are part of our pack!

Debbie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PetExec from a Person who is not techie

Reviewed on 2023/02/01

Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can...

Problems that can be solved by using PetExec:Scheduling and appointment management: PetExec can help pet care businesses streamline their scheduling and appointment management processes.Billing and payment processing: PetExec automates billing and payment processing, helping businesses get paid faster and reducing the risk of errors.Customer communication: PetExec provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Benefits of using PetExec:Increased efficiency and productivity: PetExec streamlines many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: PetExec enables pet care businesses to provide better customer service and build stronger relationships with their customers.Better financial management: PetExec streamlines billing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: PetExec provides real-time data and insights into business performance, enabling businesses to make informed decisions and improve their operations.

Pros

User-friendly interface: PetExec has a straightforward and intuitive interface that makes it easy for pet care businesses to use.Customizable features: PetExec offers a range of customizable features that allow businesses to tailor the software to their specific needs.Cloud-based access: PetExec is cloud-based, so businesses can access it from anywhere with an internet connection.

Cons

Limited integrations: PetExec may not integrate with other software that a pet care business is already using.Learning curve: Some businesses may need to invest time and resources in training staff to effectively use the software.

Response from PetExec

Hi Debbie! Thank you for your thorough review of the PetExec sytem. Our goal is to provide your business with a system full of robust features to make your life easier! Thank you for being a valued packmate of ours!

Angela
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New Upgrade Is Great; Customer Service is Tops

Reviewed on 2016/12/08

I've been using Pet Exec for several years now and, while some software quirks and inconsistencies...

I've been using Pet Exec for several years now and, while some software quirks and inconsistencies are frustrating, overall the software is VERY functional and easy to use. Things are continuously improving and the customer service / technical support team is excellent.

I would like to see the functionality for customers making their own reservations improve. Unless I'm behind the times (which is entirely possible), customers can log in and make reservations, but the team at the business doesn't have visibility or "approval" step before the reservation is entered into the system. This may not be an issue for some businesses, but for ours, this step is essential. We offer Chauffeur Service and specific drop-off windows for boarding clients. The reason we haven't switched to allow our customers to make their own reservations is that we might miss some last-minute Chauffeur pickup requests. I have put in a software upgrade request on this matter, so it's possible the team is considering it.

Anyway, the bottom line is that I'm happy with PetExec and the automation it has been able to bring to our facility. While other daycare/boarding facilities in the area are still using whiteboards or hand-written kennel cards for feeding and meds, we have beautiful feeding lists to keep us on track. This alone has reduced our food prep time and increased our accuracy.

The Boarding Snapshot has also greatly reduced our holiday preparations since we are able to see at a glance who is boarding so we can accommodate their special needs.

Thanks, Pet Exec!

Pros

Ease of use, good reporting, fairly clear layout. Love the timeout for security purposes - especially when you have a multi-person front desk. Having a history of what each person did is great for accountability and continuous improvement. LOVE the new dropdowns next to Owner's Name & Pet's Name to go to frequently used functions.

Cons

Inconsistencies like having a certain function on a page (like the owner drop-down menu), but not on the next page (like Owner Credit Cards, for example). Clicking the "back button" not taking you to the previous screen, but way back to the Dashboard so you have to perform a search again, Boarding cards opening in a separate tab (good) but Feeding Reports open in the same tab (bad because you're so used to things opening in a new tab, you often accidentally close out Pet Exec altogether and have to log back in). The issue about owner-initiated reservations that I discussed in my review is preventing me from rolling out this valuable functionality. Inability to delete the default Pet Behavioral Advisories - most of the defaults don't apply to us and the custom ones we've created get lost in a long list of checkmarks.

Bo
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It should be 5 stars but...

Reviewed on 2020/05/16

Love and hate. Fire and ice.

Love and hate. Fire and ice.

Pros

Boarding and daycare management is a breeze with this program. The vaccine displays, the vaccine reminders, the report card function are all amazing and easy to use!!!

Cons

The time clock and scheduling system are cumbersome. There are so many quick easy to use scheduling apps that it is hard to understand why Pet Exec would promote theirs as a feature.

They tend to tell you the program can do more than it can realistically. To highlight this, we were told we could run our entire pet business including in home services and retail with this program but anything other than boarding and daycare is difficult and not use friendly as it takes too long.

Another issue is Pet Exec is locked into contract with First Data for the financial piece of payments and banking. If you don't or can't use First Data then you cannot take credit cards AT ALL through their system.

Response from PetExec

Hi Bo, Thank you for your helpful comments. I agree that PetExec is at its core built to manage Boarding and Daycare services. The timeclock is very basic in nature and might not be as feature reach as some of the programs that are build specifically for managing employees. As far as integrated merchant companies, we chose FCMS after much due diligence and trust. We can not support or integrate with the many hundreds of different platforms available so we picked the best one for our customers. Thank you for your review and please let me know if there is anything I can do to help. We value you very much as a client.

Ivor
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PetExec: A Comprehensive Pet Care Management Solution

Reviewed on 2023/01/16

I highly recommend PetExec for any pet care business looking for a comprehensive and user-friendly...

I highly recommend PetExec for any pet care business looking for a comprehensive and user-friendly management solution. It streamlines the process of managing appointments, clients, invoicing and more.

Pros

The software is very user-friendly and easy to navigate. It allows me to manage all aspects of my pet care business, from scheduling and customer management to invoicing and reporting. The mobile app is also very convenient and allows me to access and update information on the go. The software also allows for integrating with other tools such as credit card processors, making the process of managing my business more efficient.

Cons

I did not encounter any major cons while using the software, however, I would like to see more customization options for the reports.

Response from PetExec

Hi Ivor! Thank you very much for this comprehensive review of PetExec! We are thrilled to have you as one of our valued packmates. We are happy that your experience with the system is positive and we strive daily to help your business run more efficiently!

Heather
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PetExec is Amazing

Reviewed on 2019/05/22

Overall PetExec handles all of our day to day operations and we've been very happy with it. We did...

Overall PetExec handles all of our day to day operations and we've been very happy with it. We did have to change some business processes because they don't handle stuff the way our previous software did but that's just the way it works.

Pros

Being able to use PetExec from anywhere is my favorite part of this software. No matter where I'm at I can log in and see schedules and client information. And the customer support is outstanding. Knowing that I can click the chat button during work hours and someone is there to answer my question is awesome. PetExec was different from our previous software so there was a learning curve but that is with any software. Knowing that they were there to help us and answer any question was worth the switch. Finally, getting automatic updates online is really nice. No more supporting local hardware or doing updates manually makes my life much simpler.

Cons

PetExec's reporting could be a little more robust but I have found that the information is there, sometimes I have to export it to Excel to get the answers I need. However, with every update they are releasing more reports and updating current reports so they are working on it! The Grooming module needs some additional work as well but like I said, they are always making upgrades.

Response from PetExec

Hi Heather! We are so happy to have you in our pack! Thank you for your review! We applaud that you, like many of our very savvy packmates, have kept your business and processes agile in this industry. We will continue to work to provide updates and upgrades which will help you continue this into the future.

Norman
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thoughts from Roverchase, LLC

Reviewed on 2016/12/07

In general, PetExec has been very reliable. There were two incidents this year that affected our...

In general, PetExec has been very reliable. There were two incidents this year that affected our ability to carry on transactions, but it seems as if those outages have been solved.

We do quite a bit of training here at Roverchase and the group class portion of the app seems okay, but we do training of daycare dogs and the "Scheduled Services" part of PetExec requires our Front Office to do the coordinating between Daycare Reservations and Scheduled Services calendar appointments. Keeping prepaid daycare days, reservations for daycare attendance, and training appointments coordinated can be a headache if a pet misses a planned day of training.

Perhaps I have missed the feature, but it would be nice to have a feature where we could prohibit making online reservations for daycare or for either signing in or picking up boarding dogs on specified days (for instance, dogs can stay over on Christmas, but we would not want them to be able to check in or out on that specific day so that our office staff could have the day off.

Pros

Reliable, fast, features available if needed although they don't have to be used.

Cons

not multi-tasking.

would like to have more synchronization with scheduled services and pre-paid daycare packages

Rearrange the location of the selection of whether to send an email receipt on the final checkout screen from below the swipe credit card field to just before it for convenience.

Rearrange the stack of times on the Grooming Screen from their current orientation. The order should be Pick up time, Scheduled time, and at the bottom Drop off Time.

There is no way to turn off the requirement for choosing a drop off time when scheduling Daycare.

Beverley
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Couldn't Imagine my Business Without PetExec

Reviewed on 2020/05/27

I've tried other software trials and worked from good old fashion pen and paper and honestly could...

I've tried other software trials and worked from good old fashion pen and paper and honestly could not imagine changing to another software. Everything from the customer support to the functionality is simple and hassle free. I love it!

Pros

PetExec makes the day to day running of my dog daycare and training business a breeze. The reports, customization, tracking of receivables, email capabilities and so much more allow me to effectively and efficiently run my business.

Cons

There really isn't anything negative I can say about this software. Every time I think they don't have something I need, they update the software to make it even better.

Alternatives Considered

NetSuite

Reasons for Choosing PetExec

Functionality and cost.

Switched From

Kennel Connection

Reasons for Switching to PetExec

Functionality, cost and support

Response from PetExec

Thank you so much Beverley! We are thankful to have you in our pack/family!

Kyle
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

One Stop Shop

Reviewed on 2021/04/12

Overall, it has been great. Customer service is great, and we have used the product since out...

Overall, it has been great. Customer service is great, and we have used the product since out opening. Just some little things that could be changed to make functionality easier.

Pros

Customizing it for your business, is very easy and practical. I really enjoy it being everything we need. It is a point of sale system, time clock for my employees. It has multiple uses.

Cons

So of the functions within the platform are redundant and not practical. Like when hitting the back button, it does not always take you back to the screen you were on. We have other services that we offer, that I would like our clients to be able to schedule, but we are unable to get that specific.

Response from PetExec

Hi Kyle! We thank you so much for this review. We are thrilled that you are utilizing so many aspects of the system and that you are having a great experience. We do appreciate all feedback and we do take this into account when choosing updates and enhancements for future releases!

Barbara
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software and great company

Reviewed on 2021/04/12

I've been using PetExec since we opened 8 years ago and have loved it ever since

I've been using PetExec since we opened 8 years ago and have loved it ever since

Pros

The interface is easy to use, there is a ton of documentation and their tech help is PHENOMENAL!!!

Cons

Biggest issue is the use of emails in user names. They seem to be connected across the platform. So if a client used a daycare used petexec, i cannot use their email as their username, because the other company ALSO used it as the username. this is def my number 1 complaint
Some reports could be better, drilling down more, more ways to sort data...

Alternatives Considered

Kennel Connection

Reasons for Switching to PetExec

Better user interface and tech support

Response from PetExec

Hi Barbara! Thank you very much for this amazing review! We love our tech support team and know that they strive to make your experience a great one. We are so happy to call you a valued packmate!

Jessica
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product!

Reviewed on 2016/12/07

We use this software at our dog daycare/boarding facility. I love that the system is easy to use...

We use this software at our dog daycare/boarding facility. I love that the system is easy to use and train new employees on. Keeping track of scheduling/hours, being able to view statistics on a daily/weekly/monthly basis, etc. Mostly everything is easy to figure out, and if you aren't sure you can always check out the help section which usually has the answer. I have had to contact customer support before in the past and they responded pretty quick and resolved any issue we were having. I also like that the software is always being upgraded and taking customer/client suggestions into consideration only making this program easier to use and understand. The only suggestion I do have would be to have a sync function available monthly. We do have two locations that are connected (sharing the same clients) and we were told we could only sync the systems once (when we first opened the second facility) When new dogs are entered into either system, they will not show up on the other system which does take more time and effort to re-enter all the information. If Pet exec added a syncing option for cases like this, it would be amazing!

Pros

I like the ability to add dogs, change settings, modify carts, etc. It is very easy to use and understand.

Cons

I wish we were able to sync both of our locations so both places have the same clients and information instead of having re-add dogs into the system that were entered at one because they wont show up on the other.

Jessica
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Could not be any happier with PetExec!!

Reviewed on 2020/05/26

We have been using PetExec since I opened my door almost 8 years ago. We have since added a second...

We have been using PetExec since I opened my door almost 8 years ago. We have since added a second location. I would recommend this software to anyone looking for this type of system for their business.

Pros

PetExec meets all of the needs that I have to run my business. It is easy to use and there are many areas that I could expand on if I choose to.

Cons

There really isn't much that I dislike about using PetExec. Maybe some of the set up processes aren't the easiest to navigate but there is always someone to help if needed.

Response from PetExec

Hi Jessica!
Thank you! We are honored that you are part of our pack/family at PetExec. =)

Sasha
Overall rating
  • Industry: Writing & Editing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Owner

Reviewed on 2020/05/15

Pros

It would be nice to have a back option so you can click it and go back to the previous page.

Cons

I wish you could print a pdf of grooming customers the night before. We have to click on each one and go back in each time to print it every night so the groomer has them ready when she arrives.

Response from PetExec

Hi Sasha! Thanks for sending in this review. We are so happy to have you in our pack!
I am not sure which browser you use but you can use the back button in the browser to go back to the previous page.

For the next days grooming schedule, have you tried to print off the grooming schedule? You can access this by going to the "grooming options" in the grooming dashboard. Here you can select the gooming schedule for a future date and also narrow it by groomer.

I hope that this helps! Please visit us in Tech Support (live chat) M-F from 9am-7pm EST anytime you have technical questions like this. We are happy to help you!

Verified Reviewer
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

PetExec has been the best web-based management system for our pet center that we've ever used.

Reviewed on 2018/07/21

Pros

PetExec has helped us become tremendously successful in managing appointments, setting reminders, and sending vaccination alerts. Our customers have loved the increase in our productivity and we've been happy using it to help us grow.

Cons

Initially we thought we wouldn't need a program to help us with our pet center. However, we decided to try it and we were so happy we did. It's helped us stay extremely organized. Lastly, the best part is that we can access it from anywhere, even outside the office.

Samantha
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Way to watch your business

Reviewed on 2019/05/17

It has been very successful. We are happy with it.

It has been very successful. We are happy with it.

Pros

We love how easy it is to learn. There are so many functions that you probably won't use all of them. It's nice to have to option though.

Cons

It could be a lot easier to do things, I.E. when you want to see a previous "non scheduled" daycare day you have to open a few different tabs where as on other programs you can simply click a "back" arrow on the same page and see previous days. While checking in a dog for quick daycare, no pet notes show up and that is a huge bummer. As we have many dogs that cannot go with certain groups or dogs and it would be nice to see that right away. We don't always have time to look up PET Notes when checking in dogs when we have a rush.

Jerry
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

2 Years of Use

Reviewed on 2016/12/16

We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient!...

We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient! Of course there are minor alterations we would prefer for our specific company ways, but overall PetExec lets you customize the way you want it to run. The hardest setup was to price grooming by breed. It took FOREVER but having PetExec allowed us to create our own entire way of pricing:)

Pros

I like how many options there are in Company Preferences to alter the way our Boarding, Daycare, Grooming, and Training services are organized. Also, I love how customers can create their own account online and alter it themselves when needed.

Cons

I don't like how you can't sign only one dog out from the same owner. On check out, it checks out every dog from that owner know matter what, making it complicated to alter in the dogs that are not leaving. Also, the grooming calendar could be a bit simpler, meaning show what day of the week it is on the one day option.