myUnity Home Care & Hospice Reviews

myUnity Home Care & Hospice

4.3 (119)
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Electronic Health Record management for home care & hospice

Overall rating

4.3 /5
(119)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support
4.1/5
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119 Reviews

Melissa
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Devero is a great product.

Reviewed on 2020/01/12

I have had nothing but positive experiences with myUnity/Devero software. I am familiar with the...

I have had nothing but positive experiences with myUnity/Devero software. I am familiar with the software as I have used it before with another company, which is why I selected it for my hospice business.

Pros

The best thing about this software is the ease of use , the available features and the product support team. Whenever I have an issue, the product support team has been sure to contact me in a timely manner to resolve the said issue.

Cons

I do not have any least favorites about this software at this time.

Response from Netsmart Technologies

Thank you from your glowing 5-star review! We appreciate Your Family Hospice as a business partner and strive to continue innovating in the hospice and palliative care world. Netsmart is proud to serve the hard work you do for your patients everyday.

Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy to use with annoying issues at times

Reviewed on 2020/01/09

Easy to use, though there are bugs sometimes. Examples are faxes failing, reports taking long to...

Easy to use, though there are bugs sometimes. Examples are faxes failing, reports taking long to load, and problems with Devero not working. In the last 3 months there were times where Devero was down for a few hours to half a day

Pros

Ease of use and clean user interface from an office standpoint

Cons

Customer service is not that great, I would often contact support with a list of things that I need help with such as adding a mark to a report. A couple hours later, I receieved a "resolved" email but only some of my issues are resolved... I will then have to contact support again...

Gigi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Ten years as a hospice nurse and this is the worst documentation system I’ve ever used

Reviewed on 2022/11/09

Pros

This is the most cumbersome and aggravating documentation system to use while in the field/at bedside

Cons

This product is so non user friendly to those whom are at the bedside; it’s archaic

Khimya
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Devero-Home Health Care Software

Reviewed on 2019/02/15

Would highly recommend Devero for anyone looking for paperless home health care documentation.

Would highly recommend Devero for anyone looking for paperless home health care documentation.

Pros

Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market.

Cons

The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D.

Laura
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Functionality

Reviewed on 2020/01/09

Pros

Ability to modify to needs and make some reports which are beneficial to our clinician and support staff

Cons

It is not intuitive, functions do not work as intended, when you are modifying it is not always well thought out, there is repetitive charting in all documents.

FLOR
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most Convenient Software

Reviewed on 2020/01/09

It is great and best to be used in a company that deals with lot of private information.

It is great and best to be used in a company that deals with lot of private information.

Pros

This softare accomodates everything that is needed when you work in a health care field. HIPPA is assured and everything you wanted to sort out is there to make your work efficient and organized.

Cons

Sometimes the software runs slow but with their customer service, it is a quick fix.

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

DeVero Home care system

Reviewed on 2020/01/09

Having a system online and accessible to all employees has been great. No need for an IT department.

Having a system online and accessible to all employees has been great. No need for an IT department.

Pros

Ability to log in on any device- smart phone, tablet, lap top, desk top. There were no specific devices needed to operate the system.

Cons

Having 2 systems- We have HAS for scheduling and billing. There are times that information does not transfer correctly from DeVero to HAS. 1 system would be ideal.

Bethanie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DeVero is a wonderful software for HHC billing

Reviewed on 2020/01/09

DeVero makes processing error proof payroll and Billing very simple

DeVero makes processing error proof payroll and Billing very simple

Pros

DeVero makes Billing all Insurance companies simple and error free.

Cons

After the program updates and releases new versions, it create small issues, but they usually are resolved quickly. Also, having an integrated system , causes delay with data transferring from DeVero into HAS, i have to go back and forth , between systems to get all the data to come into HAS.

Bev
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Have been using deVero for 6 years now and love it - easy to use, very clinician oriented

Reviewed on 2017/10/02

ease of use for clinicians and for back office

ease of use for clinicians and for back office

Pros

This is very clinician oriented - backed by people who know the COP's and they gear their forms right with the COP's. It is also very user friendly - does not require hours of training to train someone new to it.

Cons

every time you add something, you (as the user) have to tell them what report to add it to - it should automatically be added
Every little thing you change, you get charged for - if person doing the set-up had known what they were doing, this mapping and changing could have happened in the set-up

Valorie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of MyUnity Home Health software

Reviewed on 2020/01/09

There are a lot of different options to assist in the everyday needs of the organization. Different...

There are a lot of different options to assist in the everyday needs of the organization. Different logs and programs that help the user with all of the tasks we do and overall to keep organized.

Pros

I feel that the ease and user friendly abilities are priorities. It is always easy to train new employees on the software.

Cons

We did have some issues in getting some problems resolved once we sent in a ticket.

Misty
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product!

Reviewed on 2020/01/09

Pros

Very easy to navigate through the different screens. It is very user friendly and the way you can customize the dashboards makes it that way.

Cons

Wish on the schedule frequency we could add the days of the week would make it easier if patients had multiple visit and different HHA's on the case.

REMI
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DEVERO ELECTRONIC MEDICAL RECORD CHARTING AND DOCUMENTATION

Reviewed on 2020/01/11

TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE...

TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE TIME.

Pros

EASE OF USE, TECHNICAL SUPPORT IS GREAT.

Cons

EPISODE DATES ARE NOT ON ALL FORMS, I THINK IT WOULD REALLY HELP IF THEY ARE

Tuesday
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Functional

Reviewed on 2020/01/09

It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care...

It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care module changes done last year are tricky to learn and don't function very well.

Pros

It is very user friendly and each to teach.

Cons

Seems to often have bugs, hiccups, does weird things at times.

Wendy J
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great program

Reviewed on 2020/01/09

Pros

Support and back-up when needed, and the options available

Cons

Could be more user-friendly because it's a little difficult to learn, but once you learn it is great

Johanna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

DeVero User

Reviewed on 2020/01/10

Pros

It is user friendly, even those clinicians who are technically challenged can use it with no issues

Cons

Customer service, it takes a while to get our issues resolved

Sidney
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Organized and User Friendly

Reviewed on 2020/01/09

Pros

It is very user friendly. I was able to learn everything quickly. If I every have troubles, customer support gives me clear instructions, and I can follow the instructions easily with this software. It also organizes our patient's charts well.

Cons

Sometimes it can be slow and have a glitch, but DeVero is quick to resolve the issues. There are times where sessions time-out and the page goes back to login without saving my work. That can be frustrating.

Donna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Unity Hospice

Reviewed on 2020/01/15

Able to get our claims filed and paid.

Able to get our claims filed and paid.

Pros

Support is quick to respond when I have a problem.

Cons

Not always easy to understand how to find the reports.

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Long time DeVero Home Health customers

Reviewed on 2016/11/30

We have been with DeVero for many years and have not had any problems. The customer support is...

We have been with DeVero for many years and have not had any problems. The customer support is great and very individualized. They will set up internal reports and customize forms that relate specifically to your agency. The Clinical side is very user friendly and our field staff rave about how easy it is to use on their phone or tablets. The office side is very organized and easy to use as well.

Brooke
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Devero USe

Reviewed on 2020/01/09

Pros

User friendly, easy to navigate. Easy to train staff on use.

Cons

Needs to implement new compliance for EVV.

Ruth
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Appreciate DeVero support!

Reviewed on 2016/12/23

Devero's customer support team members are very knowledgeable and extremely helpful. There are some...

Devero's customer support team members are very knowledgeable and extremely helpful. There are some days I will call or email, more than once a day and they are always quick to help and resolve my concern, even when it's a simple issue I could have probably figured out on my own. I always feel like a valued customer and know I can count on their friendly expertise.

Lynn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

5 Star Home Care Elite Top 100 Agency loves working with DeVero

Reviewed on 2016/11/07

We love working with DeVero. They answer their phones promptly, return calls promptly, answer...

We love working with DeVero. They answer their phones promptly, return calls promptly, answer emails promptly. They build custom forms for our agency. DeVero is a great company & I would recommend any agency to use them. Check out DeVero. If we can be a 5 Star Agency & Home Care Elite Top 100 Agency with their product, you can too.

heidi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Company!

Reviewed on 2017/02/20

We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful...

We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful with every step and Devero team really knew their software and was very knowledgeable. We have been a customer since Nov 2016 and they are already have over 3 new updates to varies thing in Devero. Devero is very user friendly! We LOVE it!

Pros

Very user friendly. Any form can be added which is amazing for us who is pediatric only.

Cons

The employee-user section could be expanded on. It would be awesome to have hire dates, expiration, etc. A user dashboard simpler to the patient dashboard would be a very awesome tool for managers.

Jack
Overall rating
  • Industry: Hospital & Health Care
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Physical Therapists

Reviewed on 2016/07/06

Th ease of use is very good, and the software is well-supported. Our organization chose DeVero...

Th ease of use is very good, and the software is well-supported. Our organization chose DeVero partially because the clinicians could document more easily, and therefore deploy quickly.

Pros

As a physical therapist, I really like the completeness of the documentation.

Cons

We can see previous visits out in the field, but if I could add one feature, it would be the ability to pull forward the "meat" of the previous visit.

Martha
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very easy to use EMR

Reviewed on 2016/07/06

DeVero comes recommended as the easiest program for our clinicians to use, and we've found that to...

DeVero comes recommended as the easiest program for our clinicians to use, and we've found that to be true.

Pros

From a clinical standpoint, it is VERY easy to use.

Cons

We'd like to see some improvements in the integration with our billing software. I've been told these are coming.

We'd also like to see a user conference, but keep in mind we're in Florida.

Don
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Functional

Reviewed on 2018/07/24

Pros

The ability to see all forms for the particular patient on one screen is an excellent feature that saves time.

Cons

Not having the ability to do medication reconciliation within the app is a huge drawback. It causes much unneeded grief.