myUnity Home Care & Hospice Reviews

myUnity Home Care & Hospice

Electronic Health Record management for home care & hospice

Overall rating

4,3 /5
(118)
Value for Money
4,1/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,2/5
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118 Reviews

Lori
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable, Supportive, Responsive Service

Reviewed on 2017/03/03

Getting answers to my questions in a pleasant, professional and timely manner is very important....

Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on.
I highly recommend DeVero and their wonderful support staff.

Pros

Easy to learn.
VERY supportive staff
Pleasure to work with.

Cons

Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it.
Also limitations on Med-pass forms vs Hospice CoPs

Laura
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Functionality

Reviewed on 2020/01/09

Pros

Ability to modify to needs and make some reports which are beneficial to our clinician and support staff

Cons

It is not intuitive, functions do not work as intended, when you are modifying it is not always well thought out, there is repetitive charting in all documents.

Jim
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

MyUnity is not ready

Reviewed on 2020/01/09

Had to email support back and forth a lot of times

Had to email support back and forth a lot of times

Pros

It is user-friendly. Other than that I do not see any other Pros.

Cons

There are a lot of bugs and information needs to flow from one note to another. We had a demonstration from Kinser and they have this functionality so good it would make it easier for clinicians to document consistently

Response from Netsmart Technologies

Thank you for taking the time to post a review. I'm sorry to hear we are not meeting your expectations with our EHR software system, clinicians documenting accurately and easily at the bedside with all the information they need is a staple for Netsmart. We have an extraordinary record of being a helpful tool for staff, and we would compare our documentation functionality and stability to anyone in the industry.
With that, we do understand we are not always a perfect partner and support can be needed. We currently have a support satisfaction rate of 87% and continuously strive to increase that standard. Please feel free to track where your support case is directly from your client portal. And again, thanks for your feedback.

Khimya
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Devero-Home Health Care Software

Reviewed on 2019/02/15

Would highly recommend Devero for anyone looking for paperless home health care documentation.

Would highly recommend Devero for anyone looking for paperless home health care documentation.

Pros

Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market.

Cons

The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D.

Lynn
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Devero homecare

Reviewed on 2020/01/09

Pros

Easy to learn. Would change to suit needs

Cons

Had to be on internet to access Your charts

Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy to use with annoying issues at times

Reviewed on 2020/01/09

Easy to use, though there are bugs sometimes. Examples are faxes failing, reports taking long to...

Easy to use, though there are bugs sometimes. Examples are faxes failing, reports taking long to load, and problems with Devero not working. In the last 3 months there were times where Devero was down for a few hours to half a day

Pros

Ease of use and clean user interface from an office standpoint

Cons

Customer service is not that great, I would often contact support with a list of things that I need help with such as adding a mark to a report. A couple hours later, I receieved a "resolved" email but only some of my issues are resolved... I will then have to contact support again...

Patrick
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A nice upgrade, not perfect.

Reviewed on 2019/12/10

overall positive, an improvement from previous with exception of integrated schedule. more...

overall positive, an improvement from previous with exception of integrated schedule. more efficient documentation time, easier to find information in the chart/episodes.

Pros

secure access from any device, validation tool to make sure you didn't miss something crucial.

Cons

i feel the integrated schedule for individual users could be me user friendly and maybe should have 'browse' or 'edit' feature for ourselves and other users to look at co-worker's schedules, add meetings, notes to follow up with, etc.

Response from Netsmart Technologies

Thanks for taking the time to review myUnity. We agree having secure access from any device is critical! Great news, enhancements are coming to scheduling in Q1 of 2020 so look for that soon.

Vitolia
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is the easiest software I ever used

Reviewed on 2020/01/13

Pros

I like the ease of use and very little training time our nurses need to start using it. If you can use Google, you will be able to use this software in about 20-30 min.

Cons

The reports that the system provides are not always accurate. If you run the same report twice you might get different data.

REMI
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DEVERO ELECTRONIC MEDICAL RECORD CHARTING AND DOCUMENTATION

Reviewed on 2020/01/11

TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE...

TECHNICAL SUPPORT IS VERY GOOD, VERY SUPPORTIVE AND PROVIDES SOLUTIONS WITHIN A VERY REASONABLE TIME.

Pros

EASE OF USE, TECHNICAL SUPPORT IS GREAT.

Cons

EPISODE DATES ARE NOT ON ALL FORMS, I THINK IT WOULD REALLY HELP IF THEY ARE

Katie
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

DeVero has been a supportive and innovative EHR solution for our Home Health Agency.

Reviewed on 2017/11/14

Pros

I love how easy to use it is for our office staff and our clinicians. We can train any new hire in only a few hours and get them interacting with the patients instead of the charting system.
Devero also has fantastic customer service, anytime we have a question we know it will be answered timely and effectively.

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review

Reviewed on 2020/01/09

So far so good

So far so good

Pros

Access to medical records from anywhere/any device

Cons

Outages, slow to return calls/emails with support questions

Valorie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review of MyUnity Home Health software

Reviewed on 2020/01/09

There are a lot of different options to assist in the everyday needs of the organization. Different...

There are a lot of different options to assist in the everyday needs of the organization. Different logs and programs that help the user with all of the tasks we do and overall to keep organized.

Pros

I feel that the ease and user friendly abilities are priorities. It is always easy to train new employees on the software.

Cons

We did have some issues in getting some problems resolved once we sent in a ticket.

miriam
Overall rating
  • Industry: Hospital & Health Care
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Software

Reviewed on 2016/09/07

Pros

devero is very customizable. they are constantly improving their product and rolling out new items. they listen to their customers' requests. all their staff is knowledgeable and helpful about the product. their technical support rocks! you can actually talk to someone live who helps you. they are truthful about what their product can and can't do. they don't lie. this should be obvious but was not my experience with other vendors. my clinicians are very happy with it because it is user friendly. ability to have customized forms.

Cons

the authorizations can only be setup for visits. would like to see hours and dollars.
the scheduler is also only setup for visits. would like to see hours

Kristin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Devero Review

Reviewed on 2020/01/09

Pros

Ease of use for clinical staff, basic forms, quick and easy. HAS support is awesome.

Cons

Reporting, scheduling, knowledge of some of the support staff for devero, not very helpful

Tuesday
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Functional

Reviewed on 2020/01/09

It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care...

It's user friendly, which is nice and easy to learn for the most part. Some of the plan of care module changes done last year are tricky to learn and don't function very well.

Pros

It is very user friendly and each to teach.

Cons

Seems to often have bugs, hiccups, does weird things at times.

Lynn
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

5 Star Home Care Elite Top 100 Agency loves working with DeVero

Reviewed on 2016/11/07

We love working with DeVero. They answer their phones promptly, return calls promptly, answer...

We love working with DeVero. They answer their phones promptly, return calls promptly, answer emails promptly. They build custom forms for our agency. DeVero is a great company & I would recommend any agency to use them. Check out DeVero. If we can be a 5 Star Agency & Home Care Elite Top 100 Agency with their product, you can too.

heidi
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Company!

Reviewed on 2017/02/20

We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful...

We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful with every step and Devero team really knew their software and was very knowledgeable. We have been a customer since Nov 2016 and they are already have over 3 new updates to varies thing in Devero. Devero is very user friendly! We LOVE it!

Pros

Very user friendly. Any form can be added which is amazing for us who is pediatric only.

Cons

The employee-user section could be expanded on. It would be awesome to have hire dates, expiration, etc. A user dashboard simpler to the patient dashboard would be a very awesome tool for managers.

Jack
Overall rating
  • Industry: Hospital & Health Care
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Physical Therapists

Reviewed on 2016/07/06

Th ease of use is very good, and the software is well-supported. Our organization chose DeVero...

Th ease of use is very good, and the software is well-supported. Our organization chose DeVero partially because the clinicians could document more easily, and therefore deploy quickly.

Pros

As a physical therapist, I really like the completeness of the documentation.

Cons

We can see previous visits out in the field, but if I could add one feature, it would be the ability to pull forward the "meat" of the previous visit.

Leah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good

Reviewed on 2020/01/09

Able to view documents in real time

Able to view documents in real time

Pros

Easy of use. User friendly. Seeing things in real time

Cons

Would like better customer service and ease of reports

Sara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Home Care

Reviewed on 2020/01/09

Pros

Extremely user friendly and reliable. Support staff are amazing.

Cons

Faxing function is not always reliable.

Tiffany
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Transitional Care Coordinator

Reviewed on 2020/01/09

Pros

This software it pretty easy to use for the most part.

Cons

This software seems to run slow at times.

Emily
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Review

Reviewed on 2020/01/09

My overall experience has been pleasant and easy to use

My overall experience has been pleasant and easy to use

Pros

I love how easy it is to learn and how I can easily train other members too

Cons

I dont like how sometime it crashes or there is something wrong with it and it takes forever to fix

Don
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Functional

Reviewed on 2018/07/24

Pros

The ability to see all forms for the particular patient on one screen is an excellent feature that saves time.

Cons

Not having the ability to do medication reconciliation within the app is a huge drawback. It causes much unneeded grief.

Patrice
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Devero is very condensed but very comprehensive and easy to follow. It is very easy to teach it

Reviewed on 2017/11/01

Compliance and easy function with teaching others in the field. Reports could be better and some...

Compliance and easy function with teaching others in the field. Reports could be better and some hospice stuff missing but overall very good

Pros

Easy to use and very easy for new staff to catch on. Not complex. Comprehensive. Includes most of what is required.

Cons

It's very home health base. For hospice it needs some work but not a lot. Common hospice scales not included.

JEnnifer
Overall rating
  • Industry: Hospital & Health Care
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

DeVero review

Reviewed on 2016/09/20

Pros

ease of use. gets back quickly with basic questions and inquiring

Cons

Disappointed with the "customization" aspect. I purchased this software mainly due to the promise of customization. Turn around time for new documents is not what was promised (45-60 days) also, multiple issues once up on system and work on docs while live. Took a year to get new clinical notes on system