Giosg

4.5 (45)
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AI-powered chat for customer service and sales teams.

Overall rating

4.5 /5
(45)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.8/5

100%
recommended this app
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45 Reviews

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We see that Giosg generates more conversions ..

Reviewed on 2021/11/16

they are great .. very nice, pleasant, great customer service, immediate response .. only have good...

they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say

Pros

The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)

Cons

n.a. i dont know anything I did not like

Kimmo
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for conversion tracking

Reviewed on 2023/07/17

Pros

The platform is very suitable for e-commerce purposes as the conversion tracking is good, it's easy to keep up multiple chats simultaneously, and the platform comes with good reporting features. The customer support is very responsive.

Cons

It would be good to have better ways to organize the canned answers in order to find them better and get an overview of what topics are covered.

David
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good, reliable live chat for SMEs

Reviewed on 2022/06/08

Giosg is a good all round chat software.

Customer service and onboarding excellent.

Lacks some of...

Giosg is a good all round chat software.

Customer service and onboarding excellent.

Lacks some of the features that other market leading software provides, but generally this is fine for a small business.

Pros

I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.

Cons

The lack of analytics. Other chat as standard supplies IP address of visitors/chatters.

We’ve had a few intermittent issues with the chrome chat notifications too.

Alternatives Considered

tawk.to, LiveChat and Zendesk Suite

Reasons for Switching to Giosg

The multi tenant model allowing multiple users and websites on the same licence.
Jenni
Overall rating
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use after successful integration

Reviewed on 2022/12/30

Pros

Software is easy to use in customer service and works reliably

Cons

Goal settings were a bit complex to get in use

Miia
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Giosg review

Reviewed on 2022/11/02

Overall my experience has been very good - the product has worked well and you are able to get data...

Overall my experience has been very good - the product has worked well and you are able to get data you need from it as well.And the service from Giosg has always been excellent - we have been able to modify things to match better for our needs and in case of any trouble, we have always been able to get help really fast.

Pros

It has been very easy to use, it gives you much needed data and the support has been always excellent.

Cons

For our needs it has always worked well and if we have wanted some improvements, we have always got them as well.

Kirsi
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, excellent service

Reviewed on 2021/11/11

Live chat is a modern way to communicate and it is very pleasant especially in handling negative...

Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional!

Pros

Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq.

Cons

I can't think anything negative about this product.

Jukka
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Flexible solutions for multichannel markting and customer service

Reviewed on 2022/06/09

We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first...

We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well.

Pros

As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg

Cons

I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top.

Milena
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

giosg is the go to

Reviewed on 2021/11/11

Excellent co-operation exprerience

Excellent co-operation exprerience

Pros

The product is very versitile and easy to navigate.

Cons

Features could be more managable in the settings.

Sara-Mia
Overall rating
  • Industry: Sporting Goods
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The platform is easy to use

Reviewed on 2021/11/11

The platform is easy to use and learn to use. A very good tool for sales support as well as for...

The platform is easy to use and learn to use. A very good tool for sales support as well as for customers when they need to get in touch with customer service quickly. In addition, Interaction designer and chatbot are good ways to create more specific information for different pages in the online store.

Pros

The platform is easy to use for both the customer and the agent.

Cons

Sales / conversion are not currently performing optimally.

Andrew
Overall rating
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helping customers when your offline and online

Reviewed on 2021/11/10

Pros

Easy to use, directly helping customers get the service they require.

Cons

A simpler reporting system would help when asked to pull reports, it is almost like you can't see the wood for the trees because there are too many options, when we want to just monitor our KPIs.

Anni
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review

Reviewed on 2021/11/11

Pros

The software is easy to use for professionals at the social and healthcare industry. Our customers have been satisfied about this new service. Also the integrations with the 3rd party providers were easy to create and easy to use on daily basis.

Cons

Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data. Also the canned answers should be filtered or somehow more user-friendly. We would be also more satisfied, if the Interaction Builder feature would always be included to the service itself.

Jyrki
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great live chat

Reviewed on 2022/01/28

We offer an integrated chatbot and live chat on two websites. Overall the experience has been...

We offer an integrated chatbot and live chat on two websites. Overall the experience has been excellent. Almost flawless.

Pros

Giosg chat is easy to configure, easy to use and reliable. The people at Giosg are lovely and they have supported us through the years wonderfully. No complaints. Great products. Great company.

Cons

Hard to find any negatives. Giosg chat did everything we wanted and it could do even more.

Pasi
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Giosg chat for CS agents

Reviewed on 2021/11/10

Overall experience is great! We are using giosg Live chat with numerous clients and reasons..

Overall experience is great! We are using giosg Live chat with numerous clients and reasons..

Pros

Easy to use and easy to implement. Works 100% of total time. After the initial training we can build the chat what we need. Also fun for the user to engage with end customers.

Cons

Reporting could be more comprehensive and clear to interpret.

Anni
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A very easy to use service

Reviewed on 2021/12/20

Pros

The chat's user interface is quick to learn and easy to use. The simplicity of the UI makes chatting effortless, especially if there are many chats going on at the same time. Integration with other services has been quick and easy as well.

Cons

Managing canned answers would be easier if they could be added, edited and deleted from the settings instead of the chat window.

Ovidijus
Overall rating
  • Industry: Textiles
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Giosg chat review

Reviewed on 2022/11/11

I'm happy

I'm happy

Pros

I tested it and played with it, and it's user-friendly and simple to use. I like that you don't need super IT knowledge to work with it and you can improve the chatbot.

Cons

I just played with it for some time so it's to early say something negative.

Aaron
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service from Giosg

Reviewed on 2022/06/08

The team are always helpful and the system is efficient. They go the extra mile.

The team are always helpful and the system is efficient. They go the extra mile.

Pros

It is efficient and works well. It is very reliable.

Cons

Nothing

Andreas
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customizable product that fits our needs

Reviewed on 2021/11/12

We have implemented live chat on one of our front systems so that our partners can get in touch...

We have implemented live chat on one of our front systems so that our partners can get in touch with internal resources with the click of a button. The user interface and usability for our internal users is good, and the time it takes to onboard new users is limited. We also have used several of the customization features so that the partners can recognize our brand also within the chat. There are also several great reporting features that presents useful insights into the solution.

Pros

I really enjoy the customization features and how we can create great workflows for customers and partners when they need to get a hold of one of our consultants.

Cons

Nothing specific to mention. Our use is limited to live chat, and that is handled to our need.

Sini
Overall rating
  • Industry: Construction
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

For chat agents easy to use, lots of possibilities with Interaction designer

Reviewed on 2021/11/12

We are aiming for better customer service and more leads. Giosg is very eager to help us with that.

We are aiming for better customer service and more leads. Giosg is very eager to help us with that.

Pros

For our online operators the chat function is easy to use. The interface is simple and logical. The interaction designer is also easy to use, and with that it is possible to create a variety of interactive pop-ups and elements without any skills in coding or use of graphic design programs.

Cons

The setup at least in our case is pretty complex and it is easy to get lost in all the rules. Also due to the complicity there are errors to be solved from time to time. However Giosg support is a great help.

joonas
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We use Giosg for livechat

Reviewed on 2022/05/31

Great customer support and easy to use livechat!

Great customer support and easy to use livechat!

Pros

Easy to use, highly customizable to our brand appearance

Cons

was missing integrations to external reporting systems

Samuli
Overall rating
  • Industry: Insurance
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to deploy and use with versatile analytics

Reviewed on 2021/11/12

Pros

In general, Giosg is most-likely one of the easiest software to deploy and use - at least in my own experience. Analytics makes it possible to develop chat-assisted sales. Support is easily and quickly available when needed.

Cons

Can't recognize anything at this point on Friday evening. :)

Tomáš
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Giosg review

Reviewed on 2021/11/15

Thanks to [SENSITIVE CONTENT] is the overall experience pleasant. Customer support is very helpful...

Thanks to [SENSITIVE CONTENT] is the overall experience pleasant. Customer support is very helpful and explains everything needed to be explained, which makes the overall experience with Giosg very positive.

Pros

I really appreciate the easy setup and implementation and easy-to-use user environment.

Cons

It could always cost less :) But from the functional point of view, there is nothing at the moment i would say i dont like.

Johannes
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TPS Rules

Reviewed on 2022/06/17

One important customer service channel

One important customer service channel

Pros

We use the basic features so uptime and overall working-as-planned is important. We havent have any major issues so far.

Cons

Maybe in page installation would be nice feature.

Henrique
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great tool with great support

Reviewed on 2021/11/11

Pros

How easy it is to setup and connect with our clients. Also the support from [SENSITIVE CONTENT] is priceless.

Cons

The reporting for previous chats, and which agent had which conversation could be a bit better.

Kati
Overall rating
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review about the Chat we are using

Reviewed on 2021/11/11

Service is always fast and friendly. Via chat or email. Building interaction with Giosg was good...

Service is always fast and friendly. Via chat or email. Building interaction with Giosg was good experience!

Pros

Easy to use. All the information in same place.

Cons

There is nothing wrong with the whole system but sometimes we don't hear an alarm and we don't notice the chat has open.

Miia
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy Giosg user

Reviewed on 2021/12/04

Pros

The product is easy to use and administer, we don't have to use time to think about configurations or workflows.

Cons

Reporting is quite cumbersome and you cannot other peoples todays chats (we used this for a supplier to customer chat day and would have liked to see the report immediately)