We have been using their bulk SMS, voice broadcasting, missed call, IVR and toll-free services for the last one year. We have been able to integrate their APIs with our system and were able to power many of our business campaigns, mobile apps and client services.
We have been using Sarv's services for more than a year now. We have used their multiple services such as Promotional and Transactional SMS, Toll-free, IVR, Missed Call and Voice Broadcasting Services. The services are very economical compared to their rivals. Also, the panels, functions and designs are very much easy to use, manage and maintain. The services are very much reliable and are up most of the time. Their customer support and BDM executives are very cooperative and helpful whenever we face issues.
1. Their minimum plans for IVR and Toll-Free are for 3 months, no one-month plans are available.
2. Their services are down sometimes. We have faced issues with the IVR number, which according to them were due to telecom operators who managing the back end of those services. This has affected some of our premium services unexpectedly for small periods of time. There support team were also clueless at times.
3. The reseller panel lacks features of their main panel. So if you are thinking of reselling their products under your own domain or brand, you will lack major features.
Easy to use tool. Doesn't require a specific skill to use this tool. One or two demo sessions is enough to get the work done.
I would say it's "Plug & Play" tool.
Recommended tool for voice blast service
No API to schedule SMS.
No delete or pause option from user end for SMS services. Reporting system is lacking behind.
Best Email Marketing and Transactional Service Provider, 24/7 support and quick email delivery.
My open rate is improve after using Sarv
Thanks for your review.