ZENOTI Reviews

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1196 Reviews

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Celebrity Ink Zenoti Roll Out
Reviewed on 2024/03/04
The Zenoti team have been extremely valuable throughout the implementation of our new POS system....
The Zenoti team have been extremely valuable throughout the implementation of our new POS system. No request was too hard for them, they have always found a solution and gone above and beyond to help all members of our team.
Pros
Simple and easy to use. The training is very user friendly - step by step process.
Cons
Everything has been great about Zenoti.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All In One Software
Reviewed on 2024/09/02
I have used Zenoti in two different medical spas and recommend it to everyone! The amount of...
I have used Zenoti in two different medical spas and recommend it to everyone! The amount of information and customization available can be overwhelming but once you have it set up with the help of your Zenoti success team, it makes every task from taking payments to getting reviews, so much easier. I appreciate their dedication to continuously growing and improving their software based on what their customers are asking for. If you're needing a software system that does it all, Zenoti is it!
Pros
The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking
Cons
It takes a very long time to really understand the software and how it works/thinks which can be difficult for new team members
Reasons for Switching to ZENOTI
Amount of features, reporting capabilities, future phone integration- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenoti review
Reviewed on 2024/12/20
Great experience and great program. [sensitive content hidden] were incredibly helpful during all...
Great experience and great program. [sensitive content hidden] were incredibly helpful during all phases of onboarding. I can't express how impressed I am with Zenoti!
Pros
The program is extremely robust but easy to use!
Cons
Nothing. wonderful experience from start to finish!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I would not use the software there’s a 50% chance they will not onboard you
Reviewed on 2024/08/24
At one store, the experience has been OK. At the second store it’s been horrific.
At one store, the experience has been OK. At the second store it’s been horrific.
Pros
At one location they onboarded budiness. They are using it with success and generally like it.
Cons
At my second location they Will not onboard us despite we’re paying for the software for two months and despite I’ve emailed them and called them several times over the course of the last month with no response. I keep getting a promise of a response from the chat advisors but no one actually calls me. I have money in the system because I learned how to do the basics from my other store and I can’t get the money out because they won’t onboard you. You can’t put in your own bank information they have to do it. I can’t believe how many different people I’ve called and emailed and chatted with over the last month and no one will call me back just promises .
Response from Zenoti Software
Hi Patricia, thank you for taking the time to review Zenoti. We regret to hear your implementation experience didn't meet our high standards, and that you encountered challenges with our support team. We understand how important it is for our customers to get the support they need, when they need it, and we’re continuously working to improve our response times and the quality of support provided.
A member of your implementation team has reached out directly to learn more about the issues you’ve faced, confirm your two locations are up and running on Zenoti, and reach a resolution. We are dedicated to working closely with you to identify the root causes and develop effective solutions that will address your concerns. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software that "does it all!"
Reviewed on 2024/11/04
Great experience with Zenoti. Highly recommend!!
Great experience with Zenoti. Highly recommend!!
Pros
Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions.
Cons
Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business.
Alternatives Considered
PatientNowReasons for Switching to ZENOTI
better product with more features. could do it all in one subscription.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great SAAS that covers for our spa
Reviewed on 2024/11/08
Moving to a new system is always painful, but Zenoti has a large and capable team that helped numb...
Moving to a new system is always painful, but Zenoti has a large and capable team that helped numb the pain. Their system covers everything that we need in a MedSpa software.
Pros
Zenoti covers everything for my business and is always on the cutting edge of technology and new features.
Cons
Customer service can sometimes take a bit long, but my most recent customer service experience with them was exceptional.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Zenoti review
Reviewed on 2024/11/11
Overall, zenoti has been helpful but there are some rather tedious features that take away from the...
Overall, zenoti has been helpful but there are some rather tedious features that take away from the user friendliness of it all.
Pros
I like how all the data is easily accessible in the reports and in general booking appointments is an easy process. During my onboarding, [sensitive content hidden], was amazing!! She answered every one of my questions in detail, even ones that may seem simple.
Cons
There are way too many options and in order to make one change sometimes it requires many steps. The permissions for each job can also be overwhelming.
Reasons for Choosing ZENOTI
We wanted a more comprehensive emr systemReasons for Switching to ZENOTI
Employees who has prior Experience with zenoti- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Run, don't walk to Zenoti Salon and Spa software! It's the best!
Reviewed on 2024/11/14
My overall experience was enjoyable and I feel relieved to have them by my side to offer my staff...
My overall experience was enjoyable and I feel relieved to have them by my side to offer my staff and clients the best technology.
Pros
We changed our software for the first time in 15 years, to Zenoti. They walked us through every step, guiding us and problem solving any challanges we had. I can't say enough good things about their customer service and I would definitely recommend Zenoti to anyone looking to upgrade their salon software and offer their customers the most up to date technology.
Cons
I can't think of anything that I didn't like. Changing software is always hard, so it was nice to have their constant support.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spa Moving to Zenoti
Reviewed on 2024/10/28
Pros
Love everything about it! We have been in business for 24 years and they customized everything for us!
Cons
Nothing so far. A lot of out issues come from moving from insight.
Alternatives Considered
Meta for BusinessReasons for Choosing ZENOTI
Insight was not good for the extra things we wanted to add. Zenoti, it came with the packageSwitched From
InsightReasons for Switching to ZENOTI
Price and everything Zenoti can do with everything at one price- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Advanced Care & Med Spa
Reviewed on 2024/11/25
Great, extensive, professional. Many more options than traditional booking system.
Great, extensive, professional. Many more options than traditional booking system.
Pros
Clear communication
Clarity from video calls, demonstrations/tutorials
Cons
Long/extensive onboarding
Back and forth from Training center to live for making changes
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best team ever!
Reviewed on 2024/08/08
We have had the pleasure of working with the Zenoti team the past few months, and it has been...
We have had the pleasure of working with the Zenoti team the past few months, and it has been nothing short of excellent. Everyone on the Zenoti team has an answer or solution, no matter what. They have offered the best support, especially [sensitive content hidden], whom we have have the pleasure of working directly alongside with. [sensitive content hidden] is an endless library of knowledge - even things not related to Zenoti, [sensitive content hidden] will have an answer! His patience and dedication with not only our corporate team, but our individual practices is unmatched. Highly recommend Zenoti not only for the endless possibilities the platform has to offer, but for their amazing teams as well.
Pros
The team and processes they follow for each imlementation. The attention to detail is immaculate.
Cons
Their are some congifurations that are not as flexible with our enterprise and different workflows at each practice, but we are learning how to incorporate what we can!
Reasons for Choosing ZENOTI
We wanted to be able to incorporate all AMP practices under one system to better track reporting, financials, etc.Reasons for Switching to ZENOTI
Zenoti had more functionality and possibilites for the uniqueness of our organization. All practices function differently and we need the ability to keep practices somewhat unique.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenoti Onboarding Team
Reviewed on 2024/08/07
[sensitive content hidden] were an absolute pleasure to work alongside for the entire four weeks...
[sensitive content hidden] were an absolute pleasure to work alongside for the entire four weeks prior to our 'go live' date in clinic. They are incredibly knowledgeable and I would not have been able to complete this process without them.
Pros
The many different features it offers to help with ease of scheduling and every day use.
Cons
Nothing comes to mind, I do not have anything to list that I do not like at this time.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible service and EXPENSIVE
Reviewed on 2024/05/11
Pros
I like the customizable forms, but they take forever to build and Zenoti implementation team will charge you for helping build them. Not user friendly for small business owners.
Cons
As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating.
Recently, after utilizing Zenoti for 1.5 years, we began utilizing the marketing tools, only to find ourselves inadvertently exceeding our email capacity for May 2024. While we understand the need to pay for marketing emails, it's disappointing that hitting our cap also impacts essential functions like emailing receipts, without prior warning from Zenoti.
Furthermore, the response from Zenoti support was less than satisfactory, offering to add 7500 emails for an additional $200 instead of acknowledging the lack of notification. This feels unreasonable given our already substantial monthly investment in the platform, which includes charges for text messages and photo management.
As a small business, I manage the backend operations alone, making efficient support crucial. Unfortunately, Zenoti's customer service primarily relies on AI responses, resulting in lengthy wait times and a lack of personalized attention. Additionally, despite our investment, we've yet to receive proactive outreach from Zenoti regarding our experience or feedback on their app.
In conclusion, while Zenoti offers valuable features, the lack of proactive support and additional charges for essential functionalities detract from its overall utility and value for our business.
As a manager overseeing operations at our med spa, it's important to provide a comprehensive assessment of our experience with Zenoti. In addition to the frustrations outlined earlier, it's become apparent that Zenoti's business model prioritizes larger clients, often at the expense of smaller businesses like ours.
Their approach, which seems geared towards extracting additional fees for basic functionalities, suggests a profit-driven ethos that neglects the needs of smaller enterprises. This money-centric strategy, coupled with a lack of personalized support for smaller clients, reinforces the impression that Zenoti is primarily concerned with maximizing revenue rather than fostering mutually beneficial partnerships.
Given these observations, I would caution fellow small business owners to carefully consider whether Zenoti aligns with their operational and financial needs. In our experience, the platform's shortcomings and profit-focused mentality make it less suitable for businesses of our scale. Therefore, I would advise small business owners to explore alternative solutions that prioritize user experience and support tailored to their specific requirements.
Alternatives Considered
VagaroReasons for Choosing ZENOTI
Shore's capabilities were too basic for our growing company.Switched From
ShoreReasons for Switching to ZENOTI
Seemed to have the best customer service, but boy were they wrong!Response from Zenoti Software
Hi Melissa, thank you for taking the time to review Zenoti. We regret to hear the utilization of our platform, particularly the marketing tools and customer support, have not met your expectations or needs as a small business owner. We strive to provide exceptional software and support to all of our customers, and it's clear from your review that we fell short in delivering that to you. Our team has taken immediate steps to address this issue, by adding additional credits to ensure continuity of your services for the rest of the month. While we understand this action does not undo the inconvenience and frustration you experienced, please know we are committed to supporting your needs. A member of our team will be reaching out to learn more about the problems you experienced and offer personalized support to reach a resolution. We’re dedicated to regaining your trust and ensuring your satisfaction.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ease of Use and Customization
Reviewed on 2024/03/12
Pros
Zenoti offers a variety of services that is a step up from competitive software. Reporting capabilities are extensive, with a variety of customization available. Packages, memberships, and loyalty programs are easily accessible. The system is incredibly smart and offers an all-in-one marketing, charting, booking, reporting, and more solutions. The customer service is amazing, the live chat support can take a few minutes to respond, but the integration team and weekly live sessions are a big help. The system can be overwhelming when you first start but has a lot to offer.
Cons
The implementation is very lengthy and there a lot of hiccups to get through in the first few stages. However, the implementation team is very patient and understanding and got us through it easily. It is a very complex system and may be intimating at first use.
Alternatives Considered
VagaroReasons for Choosing ZENOTI
Mindbody did not have a lot of the offerings we needed. Charting was simple in note method, forms had to be manually scanned and added, and the booking system was not easy for guests and was not custom to our company.Switched From
MindbodyReasons for Switching to ZENOTI
Zenoti was the most involved with business in our industry and offered all the custom options needed.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zenoti experience
Reviewed on 2024/08/23
Zenoti transition was a big one for our practice, but we appreciate the many resources that Zenoti...
Zenoti transition was a big one for our practice, but we appreciate the many resources that Zenoti has available for us to customize to our needs. Any questions or concerns or reconfigurations we needed to work through to create a better process for our practice was addressed, coached and worked through by the team we were working with.
Pros
I can't express enough how much appreciation I have for our project management and onboarding team. We worked with project manager [sensitive content hidden] on the onboarding and transformation end and they have been so incredible from day one through the entire transition.
Cons
We had some hiccups throughout the process and some miscommunication issues when signing on, but the project management team worked with us through all of our issues and concerns.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Implementation Experience with Zenoti
Reviewed on 2023/12/23
Implementation team was awesome. Very technically skilled, very responsive, very polite. The...
Implementation team was awesome. Very technically skilled, very responsive, very polite. The communication has been excellent. We deployed at busiest time of the year (December) and the implementation team went above and beyond the call to support us.
Pros
User interface is easy to use. Logical structure of the system. Very easy to run reports. Dashboards for providers and manager.
Cons
Forms could use some work. It will be great when they enhance how forms can be sent to guests.
Reasons for Choosing ZENOTI
Support was lacking. Transition to web based system was much slower than desired.Switched From
PatientNowReasons for Switching to ZENOTI
Modern user interface. Robustness of the solution - great appointment scheduling solutions, mobile app for customers and employees, structured with fundamental business concepts (KPIs, marketing campaigns, dashboards), technical skills (their people are very knowledgeable), lots of functionality (email campaigns, photo management, integration with Quickbooks, etc.). I decided to go with Zenoti after attending their "Energize" conference in Seattle. Their vision is awesome as well as their culture. New AI capabilities are going to be incredible.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zenoti to scale operations
Reviewed on 2024/01/06
I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive...
I have been thoroughly impressed with my company's Zenoti implementation process, led by [sensitive content hidden]. I was sincerely overwhelmed by the breadth and depth of upgrading from my Acuity-Zapier app patchwork to the comprehensive Zenoti solution. [sensitive content hidden] parsed and paced my deliverables with patience and intelligence. Their conceptual and technical expertise was most welcome and often inspiring as they performed seeming hat-tricks to reproduce my company's tailored membership programs, discount conditions and patient workflows. In moments when I was frustrated or confused, they were reassuring and quick to find workaround solutions for me. Software is only as good as its support. And for someone who has managed health care related information systems for over 20 years, this Zenoti team featuring [sensitive content hidden] blazed an unparalleled, superlative standard in both in terms of their effectiveness and friendliness. Thank you guys, thank you Zenoti.
Pros
Highly customizable supported by a highly engaged implementation team.
Cons
At first, I was confused about how to model my operations in Zenoti until I was assigned to an extraordinary India based implementation team, led by [sensitive content hidden] who helped create order and sense for me.
Alternatives Considered
MindbodyReasons for Choosing ZENOTI
I needed a more comprehensive solution to mirror my operational complexity and minimize the space for administrative error.Switched From
Acuity SchedulingReasons for Switching to ZENOTI
Zenoti better fit my spa like business, whereas MindBody was first designed to manage classes. Zenoti is more contemporary, and can integrate with Zapier.- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend Zenoti
Reviewed on 2024/08/05
We have 3 locations and Zenoti was so patient with us so that we could go live with each location...
We have 3 locations and Zenoti was so patient with us so that we could go live with each location at separate times allowing us to focus on the training for each set of employees. Zenoti made it so easy for us to integrate this software. We were able to work directly with them as they understood what we needed and how our business and previous memberships ran in the past. It made our transition seamless while providing the one on one care we needed at the time. The response time has been exceptional. Whenever we had questions, [sensitive content hidden] or someone from his team was there to help us work through the issue. Highly recommend.
Pros
Zenoti has so many great features! It makes our daily tasks so much easier with all of the information we need at our fingertips. We have had better success with our online booking than we did with our legacy system. We have certainly had an increase in appointments. I love that the schedule layout can be viewed multiple ways as well! Having the texting capabilities has been so helpful. We could not have done this without the patience of [sensitive content hidden], our Zenoti king!
Cons
There is nothing that we didn't like. Everything you can think of that you would need for your business is already there. We are so grateful to have this integrated into our business!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ivorn is AWESOME!
Reviewed on 2024/05/06
10/10 STARS! Ivorn made the experience very easy.
10/10 STARS! Ivorn made the experience very easy.
Pros
The calls and ease of using the system is much better than square. The people to help you when you have questions are very responsive and kind! Ivorn was the best for helping us get things rolling in a timely manner.
Cons
Nothing! Zenoti has been the best, I used Square for about a month and it just doesn't compare to Zenoti!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Worth the Pain
Reviewed on 2023/11/13
The work of exporting data from old programs and restructuring for Zenoti was extensive. However...
The work of exporting data from old programs and restructuring for Zenoti was extensive. However their support team was generally excellent to work with. Almost one year in, we find occasional hiccups but can typically find a solution or workaround.
Pros
After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.
Cons
There were a few marketing features we would like to be more robust.
Reasons for Choosing ZENOTI
Multiple programs did not communicate/sync with each other. At times, staff had to double enter info. Hard to provide the best customer service.Reasons for Switching to ZENOTI
It offered the best array of features for both front desk and nurses.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Face Studio
Reviewed on 2024/07/25
Pros
Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.
Cons
its not easy to add certain items or promotional things on your own. there is usually quite a few steps to take to create one task
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ Team and overall product
Reviewed on 2024/03/11
The team has been great, and helped walk us through the entire process.
The team has been great, and helped walk us through the entire process.
Pros
We recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). [sensitive content hidden] was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with [sensitive content hidden]. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support!
Cons
We are still early on in the process but so far we dont have any complaints.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
5 Star!
Reviewed on 2023/09/06
Pros
It's very hard to narrow it down, when you put all the features together as a package, it's simply top notch!! From the appointment book, ability to go from center to center for our customers and our team members to help each other out it's just simply a game changer! To top it off having a Success Manager that is willing to meet with you regularly to enhance your business using Zenoti features simply tops it all off!
Cons
The only thing I didn't like was the onboarding process, it was a little clunky but once I stated that it was, my onboarding person took my requests and ran with it.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Business Owner
Reviewed on 2024/08/28
As we transitioned to a new Zenoti program, the support and expertise provided by [sensitive...
As we transitioned to a new Zenoti program, the support and expertise provided by [sensitive content hidden] was incredible. They were extremely knowledgeable about the product and were willing to help make the transition as smooth as possible. It was great working with these professionals.
Pros
Numerous options to choose from so that you can customize your site.
Cons
I don’t have any comments for this section.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smooth Transition with Great Team Support
Reviewed on 2024/09/17
My overall experience with ZENOTI has been highly positive. The implementation process went...
My overall experience with ZENOTI has been highly positive. The implementation process went smoothly, and the team was always available to address any questions or concerns. They were proactive in setting up calls on launch day to ensure we had the support needed, which contributed to a seamless transition.
Pros
What I appreciated most about ZENOTI is its intuitive, user-friendly interface, which made it easy to navigate and utilize daily. Additionally, the ability to access the platform from anywhere provided flexibility and convenience, which is essential in a fast-paced environment. The support team was particularly impressive, as they were not only highly knowledgeable but also responsive and consistently available throughout the implementation process, ensuring a smooth and efficient launch of the new software.
Cons
The overall experience with ZENOTI has been great. Any concerns that have come up were addressed promptly and resolved quickly. The responsiveness of the team ensured that even minor issues were taken care of efficiently, making the entire experience smooth and seamless.