4 reviews

Inbenta

AI-powered Customer Interaction Management Platform

4,5 /5 (4 reviews) Write a Review!

Overall rating

4,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
4 reviews
Brenda D.
Overall rating
  • Industry: Security & Investigations
  • Company size: 10 000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Inbenta Review

Reviewed on 2020/10/30

Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Pros

I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.

Cons

I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.

Response from Inbenta

Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.

Johan V.
Overall rating
  • Industry: Food & Beverages
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Inbenta in the Retail Market

Reviewed on 2020/10/30

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away.
With Support within our timezone - we can have face to face support contact

Pros

Integration into our system was seamless, and ease of use - easy to train staff

Cons

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Response from Inbenta

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Charlie G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and partnership

Reviewed on 2020/10/27

Pros

inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.

Cons

Having access support line that is available in multiple time zones globally

Response from Inbenta

Thank you for your review Charlie, we really appreciate it!

Morgan P.
Overall rating
  • Industry: Information Services
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customizable chat bot

Reviewed on 2020/10/27

Pros

Very flexible, clearly written documentation and SDK

Cons

The concepts were a little difficult in the beginning.

Response from Inbenta

Thank you for your review Morgan, we hope you keep enjoying using our products and services!