Engage360 Reviews

never have any error hence all the feature run very smoothly

the design of the UI is bad taste, looks like normal software no a good one

The customer service that the Vizury team provides is excellent. All of my questions get answered in a timely manner and they are frequently coming out with newer updates that help improve functionality. The cost is also excellent.

I would like to see a bulk-upload option available as several clients want the ability to make large changes at once.

The webpush platform is very intuitive and simple to use. Trigger rules which we require for different campaigns are readily available and fits our use cases. Analytics on campaign performance is also available on the dashboard.

Custom integration settings seem to be complicated and documentation is lost when account managers change hands. Troubleshooting of issues may sometimes take awhile.

The excellent and quick customer support provided by their teams. Usually receive an e-mail reply back within 24 hours. Also the detailed targeting we can use with notifications is quite valuable.

The site could be more user-friendly, makes it difficult to change some things on your own without help.

Vizury Browser Push has been helping us contacting our customers frequently to cross-sell, up-sell, push our coupon codes, ask the customers to reorder, contact the users who abandoned their cart and much more.

Personalization (First name) is one thing that can be added (I'm not sure if it is already there & I'm not aware of it). Also, the customization of 'subscribe to our website' message is still pretty standardized. If this can be customized, it would be great.

Simple and easy platform to operate with various options of campaign setting such as triggers, automation, product feed updates and promo campaigns.

Segmentation is very basic and it's difficult to establish a dynamic personalize experience to users.

The product is very easy to use with a well-designed user interface. Onboarding takes a little bit of time on their end, but as a user, it is as simple as copy and pasting some code. Their customer service is undefeated, getting an answer at virtually any hour of the day. Their push notifications work well with many options to vary your pushes. The reporting features they have are robust enough to scale high performing campaigns and test others. The pricing is competitive with other big-name software out there and is a nice selling point. Overall great product.

The onboarding process was a little slow because of mapping on their end which wasn't preferable. Although it works great, it is still a new software and it has some bugs here or there, but they always are available to fix things. It is missing a few features that the biggest players in the game might have, but their deliverability rate is top-notch.

Get a lot of conversion with acceptable pricing, especially with dynamic push feature. A lot of feature to play with.

Feature Constraint Ex. Text format not support all os. Some error(not much) when create segement.

Features and Capabilities that are available through Vizury

Reporting and Analytics are somewhat challenging to use on the portal

Advanced nurturing, dynamic messages with fallback text.

Complex platform and Ux, simple process can be defined

Our CTRs have seen an increase and conversions attributed to notifications have also increased.
Product is stable and we get good engagement on mobile and desktop both.
Their AI based algos do pretty good contextual targeting.
Very Happy.

Hoping to get a stronger support. Hoping

The team at Vizury are top-notch and very helpful! The product is easy to use and there are a ton of use cases for this type of technology, I feel like we have barely scratched the surface of what Vizury has to offer.

Sometimes the numbers that we see in the dashboard don't line up with analytics. Usually it is in our favor though!

use it for cart abandon and product drop off, worked out pretty well, can segment the audience specifically, and customize the creatives, very responsive support

can't go back to view the report from months ago, need to go thru support, small schedule bug, not the easiest approach to manage uploaded banners

I like that this tool is mostly set it and forget it. Because most of the notification types are automated, you can make sales on auto-pilot.

The user interface can be confusing especially for first time users. The statistics and reporting could be improved as well.

Ability to seamlessly integrate into our companies web data-layer.

Lack of documentation on site, makes it difficult to fully understand all of Vizury's features

Easy to use, to implement and to see the notifications performances.
Also a good customer support.

Some features could be improved and also the usability.

Works seamlessly with Google Chrome for browser notifications. Allows us to create and implement remarketing efforts to engage select audiences and drive additional conversions.

Have not had as much success with Safari notifications. UI can sometimes be a bit clunky. Thorough documentation for using the UI and a Help Desk feature within the UI would be helpful.

Easy to use and provides a unique way of reaching users. Very malleable with cool customisation

Setup took quite some time which pretty much was as a result of tech issues

It's just amazing because whenever I just got another tab and just it pings me there something on the previous so i think it's just amazing.

I think there are not many cons to it but it should perform fastly.btw there should be an option to hide the content of the notification.

Easy to segment & setup campaign.
Comprehensive dashboard for easy visualisation & monitoring of performance
User friendly reporting

Team found it simple to use and effective in analysing performance

The service they provide to the client is able to guarantee the agreed retability results

They have no relevant negative points to point out

Good way to connect with customer during crucial day hours

Vizury dashboard is not user-friendly enough.

It seems that the platform is constantly evolving with new updates and features.

I just wish the pricing was a little lower, but overall it appears to drive value.