Donately Reviews

As we raise money for our campaign, it has been incredibly easy to get fundraisers to sign up. Additionally, attracting donors has been simple, too.

It is really helpful service to NGOs and Start-ups. The features and support from staff, leads me to recommend this to worldwide users.

Overall, Donately has been a great tool for our tiny nonprofit that doesn't have enough donations yet to justify paying a monthly fee. The free version covers all the basics. It's not a full donor database, but it gets the job done.

We've been using Donate.ly for several years now. The 2 major things I like about it are:
1. You pay per donation processing fees, which are reasonable. There is no monthly fee. This makes it possible for small NGOs to accept online donations without it costing us an arm and a leg up front.
2. You can easily embed the donation form into your own website. This allows you to keep the brand of your organization and legitimizes your group because you don't send folks to PayPal or Network for Good or some other third party processor.

Other than that the service is ok. I think they are updating some of their online donation tracking tools, automating some email responses, and such, but it isn't the most advanced in those features if that's what you're looking for. For instance, there is no way to automate a message to donors if their donation doesn't go through and they need to update their credit card. The donation email confirmation options are also pretty limited but we've managed to make the confirmation email look ok and work for our purposes.

We use Zapier to help us track donations into Google Spreadsheets. We don't use the Fundraising pages really, but those are options and they do have peer to peer functionality.

Ultimately, the service is perfect for us. It accepts donations on our website and doesn't have a monthly fee. And the customer service is amazing. I've worked personally with them a few times and they are always so personable and helpful, available via chat right through their site. Definitely recommend.

We use Donately for our donation form on our website and for fundraising campaigns. We have always found it the product very easy to use and functional, and the customer service fantastic.

I have enjoyed using the software and each time I have asked for help, I have received the response promptly.

Donately has been pretty good to us so far. I like the simplicity of it. I'd give it four stars in terms of simplicity of use because of the need to be a bit more technically savvy to be able to modify the donation pages and what not. We haven't gotten there yet and the improvements we need to make haven't been done because of the need to get high tech assistance. I think if that process were easier, then the lack of advanced controls would be more easily surmounted. I haven't had issues with customer support, but haven't needed much.

Donately is an extremely user friendly platform and we are impressed with the UX as well as the customer service provided when needed.

I've done a ton of research for our nonprofit, and I like donate.ly because they do not charge a monthly fee, they hook up to my existing stripe account, and although their fees stack up more than other alternatives, their interface is so incredibly simple and easy I have found that if just ONE more donor is gained BECAUSE of their easy interface It pays for the fees for an entire year!

Also it's incredibly easy to implement on a website. No HTTPS security certificate needed Though highly recommended of course!

I've used this as the donations platform for several clients and they all love the ease of use and feature set.

Rwanda Children, the nonprofit I serve, has been using Donately for almost two years. Like all nonprofits, we are always on the lookout for ways to stretch or donor's dollars... and Donately has helped us accomplish that. First and foremost, Donately initiated a reduction in their fees charged to nonprofits. This shows me I'm dealing with good-hearted folks! Secondly, they consistently deliver quality service to us by taking great care of our donors. And when our donors have encountered problems (and these have been few and far between) Donately's customer support has been outsanding. Rwanda Children is benefited by our partnership with Donately, and we look forward to that partnership continuing!

I really enjoy using Donately as a way for our supporters to donate directly to our cause. I love being able to see a list of people who have donated. I never have had any supporters complain about difficulty or anything of that nature!

We are very pleased with the Robly service and are happy with our move from Constant Contact. It is easy to use and we feel as though the value for the money is superb.

Donately has been very easy for us to use at Akola! We appreciate how it captures information and messages from the donors.

As a startup nonprofit, Donatello helped us provide an avenue to secure funding easily with easy plugin integration. The small processing fees can't be beat which keeps our administration budget low (which everyone loves). The customer service is quick and personal.

The only negative I've found is the campaign pages are limited in their design ability, which can also be a pro for those with little experience in design and coding.

Been using Donately as our main platform for about 3 years (on and off). We love the potential with it but it is hard to be fully utilized unless we have someone with tech skills on the team to develop it.

Donately has been user friendly and has the functionality for the non-profit I volunteer for. It's a great way to keep track of donations received and maintain donor information.

We were looking for an all encompassing product that both encompassed merchant processing as well as some of the other administrative sides such as tracking donations and sending out donation letters to donors. This was a fairly simple sight to integrate with our website and use on an ongoing basis. Didn't have much use for the customer service since we were able to find out most of the information on our own. Fees were reasonable.

I went to a website to donate some money to one of my favorite places. I noticed they had switched from Paypal to Donately. I liked that I didn't have to use paypal any longer as I did not agree with their politics. I also liked that using donately on the website was easy and self-explanatory. I will be recommending this service to everyone I know!

My organization uses Donately for both public campaigns and for peer-to-peer fundraising. It is very easy to set up these campaigns and get started. The social sharing function has improved in the last year. Reports are plentiful but exporting requires a fair amount of data manipulation. The front-end UI is clean, crisp, and no frills. I wish there were more capability to change the UI-ie , add video (without just embedding a video in the text area) and to have a full scrolling 'honor roll' of those who gave (currently just the last 5 are shown).

Intuitive and easy to use to use. Viewing donations is simple and there is a good search function that has multiple ways to search. Contacting donors is also great. It took me a little bit to get everything figured out but once I did it all made sense.

We've had a wonderful experience so far. It was remarkably easy to install Donate.ly on our Wordpress website. We were able to create an account and start accepting donations in minutes! An amazing tool that every non-profit should consider.