Purplepass Ticketing Reviews

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Overall experience is ok. I am very happy that my PurplePass rep, Gabriel, was very accommodating and helpful throughout the ticketing process

I have a ton of events each year that require tickets and Purplepass has provided a very affordable option for my needs

We employed purplepass a couple of years ago to help our tailgate bus company, and can’t say enough about the customer service. Even though it was quite a unique operation that needed a lot of customizing, all our reps have been patient and diligent, and I couldn’t picture doing it any other way. It was a game changer for us and has allowed business to grow while streamlining the admin side of things.

I have used Purplepass for my last 3 conventions handling tens of thousands of attendees and vendors and have been happy with the results and plan on continuing with Purplepass as our ticketing partner moving forward

We are a small community theatre and needed a ticketing solution that was robust and give patrons the opportunity to select their seats online and pay for them. Before we just used a reservation line and people would have to leave a message and we call them back when they wanted tickets. Using PurplePass has allowed to have an online ticketing presence and makes it much easier for users to purchase and acquire tickets to our shows.

very good, easy to use and great customer service

Very positive, especially during COVID as being remote sometimes mail was lost and the customer service was able to resolve payments that maybe went to an individual and not our main office and have another payment issued to account for our revenue.

No real complaints I love this company and will continue to utilize all options for my events online and physical tickets.

We have enjoyed using Purplepass.

We are able to quickly see our house for sold out events and offer coupon codes for various seniors singers and faculty members. Many families have been demanding the ability to pay with a credit card and also desired to choose their own seats and purple pass has accomplished both of these things for us.

Purple Pass makes ticketing easy and adds that professional touch that makes our brand really stand out in our market.

Easy to use, functionality, competitive price, friendly and responsive reps.

Overall very positive

We've been using Purple Pass since 2019 across 6 different events, and we fully intend to keep using them for our events in the future. Ticketing software is as varied as the wide array of ticketing needs out there, but for what we use Purple Pass for, it does the job perfectly. We love the customizable "look and feel" for the purchasers' end, and all of the "back-end" options for the sellers. For example, downloading spreadsheet reports of all of your purchases makes it easy to create check-off lists, search for specific purchasers, etc.There are also several features I haven't delved into, but I'm happy that they're there if we decide to utilize them, such as SMS Texting and Emailing customers, using tracking links, etc.It's also nice to view easy-to-read generated stats for ticket sales, so you can gauge the success of specific marketing campaigns.Lastly, I'll mention that I love the simple pricing structure. It's a very reasonable small percentage and set price per ticket. There is no having to write up contracts long term, purchase bulk packages of tickets, etc. Very simple and nice. We use other ticketing software for different needs we have, but Purple Pass is perfect for what we use it for, and the pricing is much better! Look through the features, and if it looks like a fit, I would highly recommend it!

Generally, we perform in concert halls that have an existing box office. But when our concert venue does not provide a box office, we turn to Purplepass Ticketing to help us with that.

Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

I am overall very satisfied with the product and the customer support.

Among a few ticketing solutions we investigated, we found Purplepass to be the most attractive from the user's perspective. Their interface to select seats simple stood out among the rest, and it super easy to configure. Our's was a special use case though, because we are membership based society which has several grades of membership. People already become members and are then given a choice of seats in their allocated zone. When we contacted Purplepass and told them our requirements, they responded back saying that it was a too complicated for their current system and that it will require them to change their internal engine to support this need. We however were very interested to go forward with this idea. At our end we created some web-services to access our data and made it available to Purplepass. Then we wrote a full requirement specification for Purplepass to implement. They started on the project a few weeks before the event and in one week or so, they had a prototype ready for us using our specification. We did some testing to make sure it met our needs, and went through a few more iterations perfecting it to an acceptable level. Note that this was done under a severe time crunch and Purplepass were very prompt in delivering our needs. We did launch a week before the event date and everyone was thrilled with the interface. As a bonus the interface also allowed the ability for members to re-allocate their seats after they have already selected their seats once. We also got thermal-printer tickets printed for the entire hall and rented scanners for box-office use. This was super easy to use. Overall I was very pleased with the experience and will use it going forward when we have big events like these.

To be honest, I have to also mention that the admin interface needs some work. It was a bit difficult for me to do the admin work by discovering it naturally. I had to go back and ask how to do simple things like seat re-allocation and re-zoning when I was expecting to discover it naturally. With the admin interface improved, this is clearly the best solution in the market.

Excellent from start (our first event with PP) to finish (our last hybrid conference last month).