WellSky Personal Care Reviews

They have gotten better with Help desk access and I truly appreciate it.

The clocking in should be attached to the documentation separately.

We chose Clearcare because we needed an integrated scheduling, billing and payroll software then found that it also enables us to track talent management and compliance for state and federal licensing regulations with our employees as well. We then discovered that Clearcare doubles as CRM software as well and allows us to track potential clients, WOW!
While onboarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful (and patient with our learning curve) through multiple tutorials and implementation with all of our employees.
While we experienced some bumps in the road, as any company does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have and overall helpful to ensure that we have a smooth experience, which is so important when you provide services to an entire state!
By enabling our business to integrate the plan of care for clients with their scheduling and all necessary documentation, as well as track all potential leads, our business has grown 300%. This saves our office staff countless hours and saves us the cost of separate CRM software. Clearcare is like having a full time employee to manage documentation and compliance, only we don't have to provide an office for them!
Thanks Clearcare, now we can spend more time focusing on business growth and quality care and less time searching for lost paperwork!

We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us.

I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened!

I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this.

Have been using since the state mandated EVV for our field staff. The aides state to me daily how it is always messing up for them. I don't like using it at all

Very pleased with this software, would recommend.

The conversion time has been long (4 months so far) but we are hoping we are in the final stretch and will be able to fully depend on ClearCare as our scheduling software.

Cost savings, ease of use; all-inclusive system

We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality.

If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE!

Reasons:
1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one
2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.
3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).
4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies
5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

I have been using ClearCare for about 1-1/2 years. I have used 2 other systems prior to ClearCare. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has ClearCare continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with ClearCare. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, ClearCare is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed.

ClearCare has a lot of nice features and capabilities. Those that work reliably can make scheduler's jobs pleasant and easy compared to other software alternatives. ClearCare has set a high mark for making things work easily . Unfortunately, having used it for nearly a year and being required to use it by a set date by our franchiser, we've seen a lot of problems. In my opinion, ClearCare has been rushed into deployment and much more testing should have been done before it is ready for actual use. Perhaps some of our issues are due to the rush; rushed, minimal training; and ClearCare needing to try to keep-up with significant growth in their product's use? But bottom line is that we've had to invest much more time to operate with ClearCare than with our prior product with the extra time mostly due to functional issues where things often don't work quite right, and dealing with irate customers over silly little things that should have been better thought-through or that should work right before the software is considered ready for deployment. Simple little things that experienced home care software companies know such as for example to not call adult briefs "diapers" as ClearCare does (it is degrading and we often receive requests from our clients to not use that term) in their inflexible care plans can turn into significant nightmares in dealing with clients. Or the lack of place to enter telephone extension numbers for most contacts. The little things add and add and add until you realize you're spending much more time overall than with our prior product. When significantly higher cost of monthly software lease is combined with increased time spent, it is clear that our total cost to operate with ClearCare is much higher. I very-much wish that our franchiser would switch back to our prior software platform. I'm sure our customers would be happier and our bottom line would look better. Note: I believe that ClearCare may eventually be a fantastic software. ClearCare seems to be trying to add support personnel so as to be able to keep up. We just received notification that we have a new support person assigned and we're hopeful that our requests for assistance will be answered in a timely way, and that problems and issues will start to get addressed with priority ahead of developing more new capabilities that can't be trusted to work right anyway. Maybe in another 6 months or so of testing, ClearCare will be ready for initial deployment.

Started off great, it quickly turned to crap. I am now looking at an alternative as they could care less about the companies they serve.

Moderately reliable, with only some downtime. Feature set limited but meets bare minimum requirements in terms of home care scheduling and timekeeping functionality. Very inadequate plan of care module. Works very well on small screens with responsive design, making it the best choice if you have after-hours and weekend on-call support staff.

I owned a private duty care company in California for 13 years until I sold it in December 2015. Before July 2014 we used the old client-server version of a competing product called HomeTrak and were pretty satisfied with that, but we wanted to move to a cloud-based solution for many reasons. We used ClearCare from July 2014 through December 2015 and it was satisfactory for us. Not amazingly great, but adequate and better than the other choices we looked at. I'm a CPA and a software engineer and I have pretty high standards. ClearCare minimally satisfied those standards, but did so better than any other solution that we considered.

I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did.

We have a good way to keep track of metrics, a CRM, and ATS system all rolled into one.

We looked at many products prior to deciding on ClearCare. To be honest the price was a little daunting, but once we understood everything it could do for us, we realized we were already paying money to our office staff that were manually do many of the things ClearCare would do automatically. Once we made the switch, which ClearCare personnel helped us do in a seamless, painless way, we realized how much unnecessary work we were actually doing on a daily basis. We used to cringe when our old product was being updated because the next day there was always a glitch somewhere. Every ClearCare update brings new features and streamlined processes. All I can say is that my office, clients and caregivers love this product. It is worth every penny.

I use ClearCare everyday and it helps me track pertinent information that keeps us in compliance with state and franchise standards

It makes it easy to manage all ends of my business...clients...customers...finaces etc.

When our franchise "Preferred Care at Home" was formed, it was suggested we use clear care as our tracking software. So I really didn't shop around. After just a short time I realized how easy it was to navigate and how easy it was to train others. Their on line tutorials are good, but just as easy to show an employee and they can use the tutorials when a problem occurs. The customer service has always been spot on. Always solved our problem quickly.