Bookwhen Reviews

The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.

I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.

Very intuitive; lots of guidance and advice available, and the Customer Service is so prompt and helpful. I use it for booking/payment of Fitness classes and it feels much more professional than manually administering customer contact. I love the automated email reminders. Overall, it is so easy to set up. And the monthly fee is scalable, so I started off with a free trial, and then the most basic offer, and have moved up as I have learned what more the software can offer.

The way that customers book - the steps involved in selecting each session individually - is the only thing I can think of. And none of my customers have complained, so this is being really picky!

Integrated seamlessly into a Squarespace website I built. Looks very slick and scrolls with the page.

As. user it has 2 main flaws. 1. bookings for online events, when you add the event to your calendar, there's no link. You need to go to your email to link to the event online. 2. when you cancel an event it can be a bit of a maze to actually find your booking and cancel it. It's not at all obvious. I know my client has had lots of complaints about people not being able to cancel her classes.

Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease!
It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Simply easy to set up and administrate and reliable with the Best Customer Service team who always assist with kind efficiency

The calendar displays day by day in a vertical scroll down format and a monthly view could be useful

The setup was easy. The scheduling is great and customers love the online booking system

It would be fantastic if it could send texts in the same way it sends emails to groups.

Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event.

It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form.

While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

I like that the software and service charges a flat rate for transactions and not a percentage rate on ticket prices.

The user flow for admins is a little choppy, including the search functions and calendar views. I think there could be a more intuitive way for the layout of the the settings menus.

Always allows me to set an ongoing schedule, but also gives me ability to change daily bookings on the fly from my mobile phone instantaneous if needed. I have been a Bookwhen user for over ten years and it has really helped me manage my client bookings seamlessly allowing me to focus on taking care of clients.

I can’t of anything pg that I would change about Bookwhen.

We used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys).

The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves.

I would highly recommend this service to anyone, big or small.

Nothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.

This software is easy for customers to use and takes the load off us, because we know that once the maximum number of bookings is reached, nobody else can book, so we don't end up with over-attended sessions.

Setting up new events is a little long-winded... if we could copy an existing event and change the date, that would be handy. If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in. Also, when we send customers a link to our page, it seems to send them in to one particular time slot, and the less logical among them don't realise they need to press back to get out to all the available booking slots.

The helpdesk behind the scenes were AMAZING! It so important to have people that care and who want to help you if you're not so technically minded. The software was easy to navigate as a user and bit most of the things that I wanted it to.

I had a few comments that the customers found the booking process a bit clumpy and hard to navigate around.

I like that Bookwhen is easy to use, allows for customization and is affordable.

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

The whole system is extremely easy to navigate and offers everything a fitness studio requires. Any questions and the fab support team get back to you asap and are all super friendly. I'd definitely recommend the software to anyone and I already have.

Integration was simple. I'm not a tech person at all but setting up the system was fairly easy and any questions were either in the brill FAQ section or was answered quickly by one of the excellent support agents

It's a good price for what I get and it works well for my purposes generally.
I like to use the voucher system but don't think I get the most out of it because I don't know how.

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

The integration to Zoom is super helpful. My class members book the class and the system sets it all up through Zoom for me - they have one click entry, I have my meetings all in! Boom! The categories in the platform are easy to personalise and my biggest shout out is to the support service - any email queries I have sent in have been answered promptly and fully - it has really helped me gain confidence in the platform and having that real time support is brilliant.

I am aware the platform continues to be developed but it would be awesome if there was some way of the system automatically checking folk in, so tracking attendance and then also noting popularity of classes over time. There is a workaround using your own spreadsheet (and manually clicking folk in), but this next level would be great to see.

The automated system that enables customers to determine availabilty and book in themselves 24/7.

Would like to more easily amend booking infomration if there are changes e.g. to attendees. Also wouold like to be able to transfer payment if a booking is cancelled before a transfer is made. Also cannot currently transfer to booking of higher vale and pay the difference.

Ease of use, tagging classes to be able to categorise them, the discount functionality, the teams speed of response.

It is not a difficult system but it can take a few months to iron out any small quirks to make it match your exact business needs.
There are a few minor functionalities that I would like it to have like a client notes section but the team know about this and add it to their list of modifications for the future.
The CSV file it provides me does not give me the exact MI I need so I am having to adapt to it. That said I have not spoken to the team about it so maybe it can be resolved.

I find that this software is very easy to use, making it is easy for our staff to use - who may or may not be very computer literate. Overall it is simple, yet effective.

That I, as the administrator, can't change delegate's details e.g. incorrect email addresses - Bookwhen have to do this.

ease of use, ability to help run our business

nothing

Ease of use, simple and straight forward, support access.

None

The software is easy to use and adaptable. The waiting list function is brilliant and the reminders sent before an event works well for us. The customer support response is excellent, we never have to wait very long before receiving a response which is always dealt with efficiently.

Bookwhen has worked very well for us so far so nothing to report in this section - all working brilliantly for us.

Loved the fact my customers find it very easy to use, and I found it easy to enter and amend classes. I also fi
D the reporting features useful.

Perhaps a membership feature would be useful.