Commusoft Reviews

Pros

The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Cons

It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

Pros

We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

Cons

There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

Pros

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well.

We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use.

With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.

Cons

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

Pros

The leap from version 3 - 4 was night and day, but it didn't take a whole lot to learn the new system as it still felt familiar, but significantly more polished.

The customisation options and the settings in the new software are it's biggest selling point compared to the old one.

I remember initially speaking to one of the reps and them saying, in the old system we are only using 5% of what Commusoft is capable of and thinking... well if there are more features... they are not readily available or are very hard to find. This is not the case in V4.

Cons

I would struggle to find anything I really dislike, If anything I would like to be able to get an event booked into the diary before putting in the information of the job, as it keeps the customers hanging on, but I am still learning the system and so there might be a way I can actually do that, which I have not yet found, it's still early days.

Pros

Commusoft is loved by all its users from the Office team to the Engineers it is simple and easy to use.
The history and notes section saves our Engineers allot of time, and monitoring the diary is very easy.
The fact that it can be linked to our accounting package has been an added bonus too!

Cons

Regarding Notifications it only deletes for one person not everybody who was assigned which makes the process longer when clearing your own Notifications.

Pros

1 - All jobs sent to our electricians.
2 - No lost paperwork.
3 - Pictures of all jobs.
4 - Easy to use

Cons

I do not have many cons about this other than. If you have more than one person with the same name and you have a lot of people, you can not see the second name fully when adding jobs. You can not bulk delete notifications do if you have a big build up. You can not use this feature.

Pros

The software is easy to find your way around, but should you need assistance, there is always help available.

Cons

There is nothing that comes to mind about the software that we don`t particularly like

Pros

The diary system on this software is second to none. From booking, attending and completing a job report there really is no other software currently on the market that can tick all the boxes for us.

Cons

A phone integration mod would be a great addition to this software.

Pros

I like booking in jobs.

Cons

I don't like that you have to click boxes to see information about a job, ie, diary events.

Pros

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout.

We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software.

The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Cons

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this.

Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

Pros

Very easy to use. Real time updates so the engineers can see what has been added to their jobs. Easy invoicing and sales records.

Cons

We changed from the older system to the newer version and it did take a bit of time to get familiar with the new functions.

Pros

Commusoft is easy to use and very intuitive and has enabled me to grow the business by the numerous different functions offered. The team behind the scenes are also constantly upgrading the software enabling me to continue meeting my clients' needs.

Cons

Limited disk space because run on the cloud.

Pros

The integration with accounting software is easy to set up.
The overall UI is simple and self explanatory.

Cons

If the integration with the accounting software goes wrong, you need experience to be able to correct it.

Pros

Have been using Commusoft for about a year now. I reviewed a couple of systems and spoke to other companies that were using it before making the choice. We are really glad we went with it.

Cons

It’s not perfect but I would still give it at least 4**** as I don’t know how we would ever survive without it now! I don’t quite understand why I can’t have telephone support but saying that the email support is very good

Pros

Being able to keep a good management on my customers and employees also keeping an eye on invoices and reminders . The training received was excellent

Cons

When I made a stupid mistake there was no way of reversing it also because it was out of hours I had no back up to help

Pros

Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.

Cons

None as far as we are concerned and have recently upgraded our package.

Pros

Ease of use although we are still adapting to the new version.

Cons

Inability to search parts of phone numbers on the new version

Pros

The invoicing module and the scheduling side of the software

Cons

Took time to adjust to the new system and still working on implementing some of the products

Pros

Ability to complete certificates and invoices at sight

Cons

Does not tell sage how payment was made causing additional work, very pricey to add an office based staff who is only entering jobs

Pros

Compatibility with our business and how easy the engineers find it to use

Cons

Some issues regarding third party accounting but always have the support team trying to help us

Pros

Very user friendly
Organised
Simplicity is key

Pros

Much-improved features and design compared to v3

Cons

Difficult to say, as still getting used to it - finding it hard to navigate exactly where I want to go and see exactly the information I want to see, but this may be largely down to needing more time on it.

Pros

Easy to use
Functional
Fantastic support

Cons

To be honest, we are struggling to think of a negative thing to say.

Pros

Reporting features and the way messages are pushed through to mobile devices. Also like the new platforms overall look and feel.

Cons

Not really a negative; but there is a lot to learn to get the best out of this product. Investing time to ensure best practice usage has been a necessity for us.

Pros

The product is easy to use and was integrated into the business very smoothly.

Cons

The system can lag which can make tasks longer.