Commusoft Reviews

The system is easy to navigate and the support from Commusoft is great.

miss the office admin reminders for example vehicle reminders mot etc

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

It is a fast system that our office staff and engineers find easy to use

The occasional change of lay out can sometimes cause confusion

The ease of scheduling jobs for our engineers.
The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place.
We can then send out job reports and invoices from the Commusoft system straight to clients.

Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.

This is a easy system to use i have used different software over the years and this has to be the most easiest

the only downside is that you have to buy extra data when you have run out

It keeps track of all jobs and customers - The reporting is excellent

Can be hard to to put some things on - but it takes practice

very easy to use and simple to set up to get started with ease

that you cannot mass delete old data from system in bulk or for a time period caused storage issues

User friendy
Stores all information in one place
Mobile use

No concerns - Used this package for many years always happy with it.

Fairly easy to use with handy support feature

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us

using this software makes managing multiple engineers much easier saving me time for more important tasks

there's not much to not like, its a basic software that does what i need

Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.

Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)

Very easy to use, and visually easy to understand daily schedules, also personalising users

the ability to deleting pictures and videos in bulk, like you would on a phone, also

We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead.
You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Set up was a bit tricky but support were brilliant.

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well.

We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use.

With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.

If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this.

Would highly recommend this package to anyone in this line of business.

I haven't worked with it long enough to come across anything I don't like about the software yet.

Commusoft makes the day to day running of our company so much better, we could not work without it, with numerous engineers this makes our planning so much easier and efficient.

Cannot think of any cons of using the system!

It’s easy to use for the office staff and engineers alike

Having to leave reviews to get an upgrade on the storage for the platform

Easy to use, helpful with problems.

space can be limited