DaySmart Pet Reviews

DaySmart Pet

4.2 (179)
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Software That'll Make Your Tail Wag

Overall rating

4.2 /5
(179)
Value for Money
4.0/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.2/5

79%
recommended this app
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179 Reviews

Elainy
Elainy
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

For pet sitters this is a great app

Reviewed on 2020/02/26

Great absolutely great this is a great way to make sure you have all the appointments and your...

Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele

Pros

This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

Cons

No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

Lori
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GREAT PROGRAM

Reviewed on 2024/09/14

GREAT. VERY SATISFIED. WILL RECOMMEND TO ALL

GREAT. VERY SATISFIED. WILL RECOMMEND TO ALL

Pros

ONLINE APPOINTMENTS, PRETTY MUCH EVERYTHING IS GREAT

Cons

THAT WE CANT PRINT KENNEL GROOM CARDS WITH WHAT HAIRCUT THE PET WILL GET OR HAS GOTTEN IN THE PAST AND WITH THE OWNERS INFORMATION ALL ON ONE PAGE. THAT IS THE ONE KEY THING THAT IS MISSING

Dan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible service

Reviewed on 2024/09/16

A nightmare! Can't wait to switch to a different company.

A nightmare! Can't wait to switch to a different company.

Pros

None. Will never recommend them to anyone.

Cons

No longer can call and talk to someone in support. Can only email. Literally had a pissed customer waiting for over 30 minutes to resolve my issue and never got the email back in time. Client walked out. I lost a valued client. It's horrible that you can't talk to anyone anymore.

Julie
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

A bit too expensive for the business size but still a great software

Reviewed on 2023/08/31

It's been great, anytime I had an issue costumer service was always very helpfull and the sofware...

It's been great, anytime I had an issue costumer service was always very helpfull and the sofware was down only a handfull of times in the last 2 years

Pros

It's very easy to learn how to use the software and it is visually pleasing. It runs smoothly most of the time and I like that I can access my appointement book anytime and anywhere with the cloud.

Cons

Mostly the price. For a 1 person business it is a big expense to commit.I recently had to downgrade to the cheapest version but now I do not have the tools that where actually making the app more efficient like multi check out or payroll, but at the same time I dont believe 2 features are worth doubling the price of the software. I would love to have an option to choose what I want as I dont use the features I have (promotions, products, employees, schedule)I am not a big fan of the cancelation process. If a client doesn't show i dont have an option to add a fee or notify them and have to do it all manually

Rosanna
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great and user friendly app

Reviewed on 2024/04/01

Pros

I gather all information in one place that you need to do excellent job and provide great customer service

Cons

With email or text marketing you can’t inform clients about last minute available appointment just because it has 24h pending time before it’s sent

Jennifer
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JEN'S DIRTY DOGS LOVES DAYSMART PET

Reviewed on 2024/03/14

Pros

I LOVE THE EASY OF SET UP, USE, STORAGE, & FUNCTIONALITY.

Cons

I WISH IT WERE A LITTLE EASIER TO NAVIGATE & FIND THE FUNCTIONS THAT I NEED.

Denise
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

After 12 years of use

Reviewed on 2023/09/12

For the most part I'm not unhappy with the product my biggest beef is that for the amount of use...

For the most part I'm not unhappy with the product my biggest beef is that for the amount of use that I get out of the overall product the amount I pay is ridiculous. I'm only using it for my appointment scheduling and half the time I can't see that.

Pros

The longer I use the product the more I learn about the product. I am happy with the overall performance there are some things that I would consider to be a little bit annoying.

Cons

It's been 12 years I've been using this product and I still don't know all the ins and outs because I think they change rather quickly. I think the cost to use this product is excessive and I have been looking to find a much better way of managing my appointments. As a Canadian the price is like $170 a month and then you can access any of your other groomersTo see what's going on even though you're the administrator and the manager and the owner. And that certainly annoys me. You're a number of other things I could probably mention but I'm not gonna get into it.

Claire
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Overall very good

Reviewed on 2024/04/06

Overall I’m happy with DaySmart pet only ever had few problems

Overall I’m happy with DaySmart pet only ever had few problems

Pros

Easy to use. Clear instructions, client notes and info

Cons

That my clients can’t confirm there appointments and I tried emailing as it’s in a different country it makes communication hard.

Elizabeth
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

DaySmart Pet review

Reviewed on 2023/09/06

Overall the staff are kind and helpful so I would say good. And I do have the basics covered for...

Overall the staff are kind and helpful so I would say good. And I do have the basics covered for the cost which is a decent value.

Pros

I appreciate having something pet specific and not just general "shop" software. I also like the data collected for bookkeeping.

Cons

I would love a "pet name" specific reminder to go along with their other features, not just client name. I would also like for it on the receipts -who received what services listed on it.

Jessica
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software

Reviewed on 2024/03/29

Pros

My appointments stay organized. Customer service has been helpful when I needed it. If you set it up correctly, the system will help with reminders and confirmations. It also alerts when forms are not completed.

Cons

It can be a bit confusing at times when the feature is not familiar.

Myrna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Disappointed with my transition to Cloud

Reviewed on 2023/05/02

Not Good at all!

Not Good at all!

Pros

I never had problems with DaySmart before and I was always very satisfied with the desktop version. Now that I am expanding my business, opening my second location, I was advised by Daysmart Sales person to switch to cloud. It was the worse decision. I am paying more and having lots of issues. The system doesn't work properly. My staff is frustrated. I am frustrated.

Cons

To make me switch from desktop to cloud without telling me all the issues I would face.

Olivier
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DaySmart Pet Review

Reviewed on 2023/07/20

Pros

Email marketing is a big feature along with appointment scheduling reminders

Cons

Cost of the program with addons is expensive

Tabatha
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best online booking yet!

Reviewed on 2023/05/15

I am able to have dogs scheduled worry free. With DaySmart Pet I don't have to worry about...

I am able to have dogs scheduled worry free. With DaySmart Pet I don't have to worry about accidentally forgetting to put a dog on the schedule.

Pros

I love that clients are able to schedule their pets on a day that is convenient for them. I love that I am to block days or times off that I need.

Cons

I haven't found anything that I don't like yet. Everything is so easy to use.

Angie
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good but definitely needs improvement

Reviewed on 2023/05/11

Pros

Text reminders, scheduling, color coding services, reports are all great features. Setting up the program was very easy and customer service is always amazing, super helpful and friendly.

Cons

Not enough features that cater to cat's, could use more cat friendly terms. Not being able to be notified of how long it has been since last time the client visited my business when they are booking an online appointment. Waitlist feature needs major improvements, can't even use it. Online booking needs to be more descriptive and user friendly, customers get very confused

Lourdes
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

D’Tails

Reviewed on 2023/05/02

Love the system. It helps with every aspect of my business.

Love the system. It helps with every aspect of my business.

Pros

Everything, from scheduling to integrated payment. It’s great!

Cons

There’s nothing I dislike about DaySmart

Tammy
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Grwat program! Needs more user friendly options.

Reviewed on 2023/05/09

Pros

Somewhat user friendly. Versatile easy to set up.

Cons

Unable to download clients address and info independently. This affects trust with the companys clients having their information not designated to where they personally choose to utilize our services.

Liz
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The more they update the worse it gets!

Reviewed on 2018/04/30

Pros

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Cons

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Response from DaySmart Software

We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

Marianne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Marianne's Review

Reviewed on 2022/11/14

Overall, I really like the program. With any programs out there, there is always little hiccups and...

Overall, I really like the program. With any programs out there, there is always little hiccups and the DaySmart team seems to really care and continues to make improvements. I have worked with a couple members of the Day Smart team, like [SENSITIVE CONTENT], and they are always kind, caring and helpful.

Pros

I really like that I can see my appointments along with my other groomer. I can color code the different services and modify them pretty easy.

Cons

Some of the organization within the tabs is a little off. It would be nice to have one search section that you can look for the owner or pet, instead of either or. The flow/set up between the app and the website doesn't exactly much up, so it may take an extra sec to figure that out. I'm hoping the option for creating our business' website can expand more and become more user friendly.

Verified Reviewer
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tiered system that's perfect for businesses of all stages and sizes

Reviewed on 2021/09/09

This software is fantastic, overall! It has made managing a business a thousand times easier and...

This software is fantastic, overall! It has made managing a business a thousand times easier and has saved me so much time. I spend less time scheduling appointments and marketing, and more time grooming! I wouldn't be without this software. I highly recommend you try it out, you won't regret it!

Pros

I LOVE this software! It has seriously been a lifesaver. There is a management option for aspects of a grooming business that I didn't even think of. There are three plans that you can choose from, depending on your business. My favorite options to use are Facebook booking and recurring marketing. These two options have saved me so much time and heartache. I honestly wouldn't be without this software!

Cons

It's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!

Aimee
Overall rating
  • Industry: Veterinary
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Headache, Waste of Money and Time

Reviewed on 2019/09/27

Disappointed, frustrating, stressful. Now have to switch to another company.... That will cost more...

Disappointed, frustrating, stressful. Now have to switch to another company.... That will cost more time and money! On top of training for a new software. Not a happy customer and product user!

Pros

Price, mobile and tablet friendly, pricing based on company size and features needed.

Cons

Tech support is never able to resolve issues, app or direct web version always has glitches, lost weeks worth of inventory data I input months ago (inventory randomly disappeared) without explanation or reasoning. Email compaigns get "bugs" tech support will tell you to just make a new one. Not reliable product at all. Time spent dealing with 5 separate issues in 1 week is time wasted for clients and business. Lost sale today because I could not check out a retail CASH sale! Very frustrating to say the least.

Cherrie
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best I've found!

Reviewed on 2017/02/02

Rep called to check up on me and let me know rep had moved up and he was there to help anytime I...

Rep called to check up on me and let me know rep had moved up and he was there to help anytime I needed it. The staff in all areas are just wonderful. Everyone has always listened to what's going on and has directed me in what to do. They have taken my suggestions down for things that would help my unique situation and given me a process to use until new features come out to get things done. I looked a several different types of software but yours, hands down, is the best! I love it. It let's me do everything I need to in all the areas of my business. Thank you for creating such a wonderful system. Can't wait to see how you improve things.

Pros

It's really easy to use and not that hard to figure out.

Cons

The one unique thing I need is the ability to create a long term boarding ticket that allows me to go back to it and add payments into it and show the date and amount paid and it deducts it from the amount owed. Not a subscription type or monthly thing like say Massage Envy does. And it's nor a prepaid service. Example I currently have going on... I'm boarding a dog and have been for 5 months (for a veterinarian getting her house) I wanted to set up the long term all at once. She agreed to a certain amount each month. Paid by-weekly, usually. And we add in a bag of food to the ticket when needed and she pays that too. I need something where I can do that type of thing and it send her a courtesy reminder that a payment is due and what date and the amount. And would be really wonderful if there was a link on it for her to make a payment right then and it logs it to my system automatically. Then sends her a paid invoice for the payment. It's a situation I've seen before in a Kennel situation and I think would be beneficial in the future. I know I'll need it again.

Michelle
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2022/11/22

DaySmart customer service has always been amazing. Thanks [SENSITIVE CONTENT] for easy onboarding...

DaySmart customer service has always been amazing. Thanks [SENSITIVE CONTENT] for easy onboarding of the cloud! You guys are so helpful!

Pros

I've been using DaySmart for over 15 years and it has always been a key ingredient to making my day smooth for clients and employees

Cons

I'm still getting used to the cloud version but I like it better so far.

Taylor
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

DaySmart Software

Reviewed on 2022/11/14

I love DaySmart. I will never use another program.

I love DaySmart. I will never use another program.

Pros

It’s very easy to use and customer service is amazing.

Cons

It’s is on the more expensive side of programs.

Jessica
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Long time client!

Reviewed on 2016/10/05

Ive been a client for 11 years! I have a salon location as well as a mobile grooming salon! The...

Ive been a client for 11 years! I have a salon location as well as a mobile grooming salon! The software in salon is very easy to use and helps keep us organized. They have continually improved over the years. I tried using the mobile swiper for my mobile grooming side and had nothing but issues. That however is run through their partner company, Open Edge. I have always received great customer care when calling 123 Pet and we like the software! I would recommend it. I was hoping to recommend the mobile swiper as well but would advice others to go with an Apple Square reader instead. I really appreciate the help I got from Annie throughout the past week while trying to get my problem resolved. She was very easy to talk to and helped me communicate with Open Edge. THANK YOU SO MUCH ANNIE!

Pros

Easy to use and to set up. GREAT customer service!

Cons

Their partner company, Open Edge. Rates are outrageous, customer care lacks immensely.

Leslie
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Day smart pet program used for grooming shop

Reviewed on 2022/09/09

Not having to send out so many reminders manually any more

Not having to send out so many reminders manually any more

Pros

The daily reminders sent out automatically all the information available on the pop-up notes and the ease of making appointments

Cons

Unfortunately it is very slow in refreshing pages