SimpleMDM Reviews

SimpleMDM has been a fantastic tool to use to manage the thousand of devices we have deployed in the field.
The features to customize the different components required for our deployment are amazing. SimpleMDM offers great visibility, device management and device control.

Nothing really to complain about the software. Customer support has been responsive to all our queries, which are usually related to third parties changing device's features.

SimpleMDM was easy to set up and easy to use. When I have a questions someone always gets back to me with an answer.

sometimes I wish I could get support on the phone rather than email.

Cheap, intuitive, basic features are very easy to use. Support is quick to respond and offers helpful advice/solutions.

To be awesome:
For the love of god fix your UI - please....
The Groups should be collapsible. Exports should be able to contain everything (the group field is missing) and there's no filter/modification/selection on group view. Also, nothing can be copied, so multiple similar groups have to be created and then re-created by hand.

To be better than awesome (better than Airwatch/MobileIron):
The only big things we'd love to see is more control over user rights in order to assign tech staff to manage SimpleMDM without full access to all of the SimpleMDM, filter access to device groups, filter access to SimpleMDM controls/device commands.
The addition of file management on the iOS platform? That is, let us push files to the device for their ibooks or icloud drive environment.
Also, a backup via simplemdm to grab txts, contacts, pictures, etc... when moving a user to new hardware?
Sync to AD - pull in user data to be assigned to the device (email, contact information, etc...) Allow sending messages to a whole group instead of just one device at a time.
Allow the enabling of "Automatic" updates when new versions of iTunes Store applications are available to users.

SimpleMDM has changed our day to day work flow for administration of Mac users. Coming from manually tracking and managing software, devices and all other data that comes along with that, SimpleMDM completely blew my mind. The fact that almost anything can be automated - from device enrollment to software installs, this has saved myself and team countless hours.

There hasn't been much I feel that the software is missing. It is very straight forward and support is great when we have questions. Perhaps a built in command to reset users passwords?

As the name implies it has an easy learning curve to become familiar with the features, it is "Simple".

Sometimes when Apple changes something in their Business portal it breaks the link between SimpleMDM and Apple Business which requires intervention to resolve.

It’s simple. Coming from profile manager on apple server this was a pleasant upgrade.

Not many I can think of. Having a “device” name and simple mdm name is a little confusing

SimpleMDM has all the features our business needs. The support is very responsive to any difficulties with the settings.We use SimpleMDM to manage our entire fleet of Macbooks.

The first set-up was a bit tedious, but the support team quickly helped us.

Simplemdm is easy to use and customise for our needs. We're also happy with the reliability and customer service. Support emails are typically responded to within 24hrs.

Lacking SOC 2 and ISO 27001 certifications.

Very easy to use and navigate as a self taught user.

Nothing that I can think of at the moment, it has satisfied all of our expectations

Ease of use, very easy to deploy apps, allows us to wipe the devices remotely if they get lost and just a dream to set up and work with.

Location services cannot be enabled by the mdm but I think this is an Apple issue not something that SompleMDM can enforce.

We are able to remotely manage 60+ apple devices from one application. We can push all software and limit settings easily on each computer. The location tracking is ideal for lost or stolen devices. We have used the remote lockout feature many times.

There are no cons about this software, it has been very easy to use.

Unit tracking and automated sw updates....

Tracking is not consistent, on some units, turn off by itself after period of time

The ease of use of setting phones and pads up with the software. Easy way to control devices, push out apps or remove along with preventing users to users to download un-needing apps.

More options needed to prevent users from using their devices as hotspots. The apps purchased from Apple VPP have been increasingly long in showing-up in available apps to push to devices.

I like being able to set up devices remotely since we have employees across multiple states.

We can't use the 'FindMy' app with SimpleMDM on the device and the tracking feature does not work and update when I try to refresh location.

The software allowed us to easily adopt multiple iPads and assign a profile with a click of a button for mass deployment. I really liked the ability to use custom attributes, which allowed me to have one app configuration but dynamically update it on a device level.

It was difficult to work out where everything was initially, but with great documentation and using it for a while it was easy to get the hang of.

We like the ease of use as it's very intuite and it's accuerate and reliable.

It's excellent and could only be better if it also supported android products to cover all the tools used by our employees. That of course is not the focus of this tool.

The ability to remotely link and deploy a MacBook has been a lifesaver, especially for Farewill where we support remote working even for new starters.Without it, I'd undoubtedly have to do a lot more travelling and it'd be much less of a seamless experience for our users.

While new to SimpleMDM, I'm still wrapping my head around deploying some software that isn't quite "off the shelf" and it's not immediately obvious to me what needs to be done, and where but I have no doubt I'll get better with time.

Setup can be daunting but the help guides available are great and point you in the right direction. Including what needs to be done on the Apple Business Manager site which looks complicated when you see the Apple guides.

Everything works fine so nothing that I have come across yet.

Sound library of features and they appear to continually improve the app. Once I got the hang of the app it seems to be quite solid.

Support only available via "written word". When evaluating the product even after reading what I could, I was hoping to speak to someone that would support, deny or contribute to my perception and experience with other MDM's that I have tried. Not possible as screen share or phone support is not possible.

Considering I was not involved in deployment or at any point of setting it up, and only stepped in as admin at a later stage it was relatively easy to use and learn the basics

you need to have good understanding of deployment of managed devices and fixing issues that may arise, when some complex situations come up. Customer service is quick to reply and follow up but you need to dive into guides yourself.