RoomKeyPMS Reviews

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

Very easy and handy to use
Great customer support service
Compatible with many CRS systems

It would be great to have the mobile check-in with e-key function
It would be nice to upgrade the rate loading calendar and setting

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.

Would be nice if the system can work on Apple computers and Ipads

Roomkey is user-friendly, and if you ever get in a jam there is always support online with step-by-step instructions or contact live support, the techs are so knowledgeable, friendly, and most of all patient. Shout out to [sensitive content hidden] for all your help, you guys are the best!

Entering rates on groups can get a little tricky.

The support! [sensitive content hidden] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever.....

Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching

Being a director of operations of a small hotel and having to cope with a pms sytem, integration, mapping and many other tasks, having a person that is so patient as well as competent to help us with any questions is a big +.[sensitive content hidden] is that person. Alway so nice, patient and he knows this software so well!

Nothing, we sincerely would like to have a pace report otherwise we appreciate te pms

Detailed orientation that spans over many sessions. Available to answer all your questions and concerns.

There wasn't anything not to like about RoomKey.

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.

Very few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things

I enjoy using Roomkey for my room management, the customer service is outstanding, [sensitive content hidden] in particular helps me so much with a lot of different questions.

Can be slow at times, but for the most part is great

Roomkey PMS is very user friendly. However, when I do run into an issue I use the chat support and [sensitive content hidden]ALWAYS helps me out right away. The customer support from [sensitive content hidden] is TOP NOTCH!! Always professional, friendly, accurate and kind.

None that I can think of. Their new cc system processes is great.

Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple! This software operates in the cloud so access is from anywhere you have internet

The product itself is outstanding. I've use this product and sometimes trying to get through customer service may take you a while.

You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.

The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called.

Simple and concise for booking and checking out rooms, gift sales, etc. The clerks can be set up with different authorizations, a definant plus. Nightly audits can be run the next day.

City Ledger/Guest Ledger reports are not clear.
Invoices and Statements are not easy to get.
There is not a history of A/R to print. Basically the A/R City Ledger is awful.

Great web-based PMS program for smaller hotel properties that will take care of most every operational issue that one gets involved in.We find it most useful that we can make changes to our rates and set-ups wherever we are with relative ease.

The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months.

I like that it shows me my entire comp set and then some, I can easily see a ball park of rates to help in my planning.

I don't like that it's not entirely up to date, or that it only shows member rates. I'm not shopping based on member rates, I need to know my competitions best available rate.

I like this product a lot. I found it very easy to work with and maintain. My staff also found it easy to learn. The cloud base features of it are amazing.

I don't really have any cons. It is a little more expensive than some of the competitors, but you definitely get what you pay for.

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.